charm overview2
DESCRIPTION
charm overview2TRANSCRIPT
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ALM Solution Management
November 2013
Change Request Management Overview & Latest Enhancements
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2013 SAP AG. All rights reserved. 3
Change
Request
Management
Change Control Management Overview
Quality Gate
Management
Change and Transport
system (SAP / Non SAP)
Central Transport
Management
Retrofit Transport
Analytics /
Configuration
Validation
Change
Control
Management
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Challenges for Change & Release Management
Organizational challenges with existing Change Management processes
Growing complexity of IT infrastructure leads to issues with changes in organization
Many general issues with Changes and their implementation in the company
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Key Benefits with Change Request Management
Best-Practice Processes
Risk Minimization
Integration in technical Tools
Better traceability of
Changes
Easy Adoption and highly
customizable
1 2 3 4 5
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Best-Practice Processes 1
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Separate Requests from Change Implementation & Deployment
Process Layer: Change & Release Management Process
Create
Request for
Change
Process
Request for
Change
Handover to
Execution
Manage Change
Execution
Coordinate
Release &
Deployment
Close
Change
1 Request for Change 2 Change Document 3 Change Cycle
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Control impact: bundle changes for a joint-deployment
Release compilation via
Change Cycle Joint Deployment
Individual request and
implementation of Changes
Change Request Management supports Release Management process for better change deployment control and risk mitigation
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Maximize flexibility with Single Change Strategy
Individual Deployment Individual request and
implementation of Changes
Possibility to manage Independent Changes if Release Management is not applicable for organization or IT
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Pre-Configured Email Notifications for HTML Mailing
Change Request Management now features some
pre-configured Email Notifications
Based on HTML Mail functionality of SAP CRM
Easy to adapt with own HTML Templates
Triggering based on Actions and Conditions
Preconfigured for Standard Transaction Types
Actions & Conditions already created
NEW FEATURE
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Risk Minimization 2
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Ensure authorization of Changes via Approval Procedures
Avoid & reduce risk of un-authorized changes via Approvals
Create Request for
Change
Validate Request
for Change Approval Implementation
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Approval Procedure
Step 1 General Approval Approver A
Step 2 System Approval Approver B
Enhanced Approval Management: Business Partner Check
Additional security and authorization checks
Business Partner check for approvals, integrated with delegates functionality
Approver A
Other User
Approver B Substitute
NEW FEATURE
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Approval Procedure
Step 1 General Approval Approver A
Step 2 System Approval [Group ABC]
Enhanced Approval Management: Group Approvals
Delegate approval decisions to groups
Any member of the group, can perform the approval step
Approver A
Group ABC
NEW FEATURE
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Lower risk through consistent testing of Changes
Avoid surprises via built-in 4-eye principle and integration with Test Management
as well as Business Process Change Analyzer
Test Workbench
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Documentation & Logs overcome risk of undocumented Changes
Keep Overview via Detailed Logs and Change History
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Integration in technical Tools 3
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Change Request Management closes gaps between
Processes and Technical Tools
Process Layer: Change & Release Management Process
Technical Layer: Implementation / Execution of Changes
Create
Request for
Change
Process
Request for
Change
Handover to
Execution
Manage Change
Execution
Coordinate
Release &
Deployment
Close
Change
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Major benefits through deep technical integration
Save time and money: less manual effort through integration 1
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Increase working comfort with integrated functions
Transport Management System Enhanced Change & Transport System
Manage ABAP and Non-ABAP technologies via CTS+
Create and Release Transports in direct context of Changes
Control technical Deployment via Workflow
&
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Automatic tracking of transports and changes
Get rid of endless spreadsheets through automatic change tracking
for easier Release deployment
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IT Calendar Integration
Change Request Management is now integrated with the IT calendar of SAP Solution Manager
Establish a central IT
calendar for all your
changes, projects, work
modes and downtimes
Create a common
Release calendar, and
visualize the project
schedules of your project
cycles
Create a Change
calendar to show all
planned changes for a
certain time
NEW FEATURE
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Minimize effort for landscape synchronization with Retrofit
Dual landscape synchronization with Minimized effort
Implementation Projects
Maintenance Projects in Cycles
DEV TST
Con QAS PRD
1. Select Transport
2. Choose Method (based on conflict detection)
Automatic
Tool Supported
(Conflict Case)
Manual
(Conflict Case)
3. Do the Retrofit
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Report
XYZ
Synchronizing Maintenance and Innovation is an Issue
1) Start of Release Development
2) Issue in Production Fix required
3) Perform Correction in Maintenance
4) Transport fix to Production
5) Synchronization issue in DEV
6) Manual check for conflict
1) No conflict case: manual re-transport required
2) Conflict case: manual resolution with high effort
7) Back to regular maintenance operations
High Synchronization
Effort Required!
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Report
XYZ
Synchronizing Maintenance and Innovation is an Issue
1) Start of Release Development
2) Issue in Production Fix required
3) Perform Correction in Maintenance
4) Transport fix to Production
5) Synchronization issue in DEV
6) Manual check for conflict
1) No conflict case: manual re-transport required
2) Conflict case: manual resolution with high effort
7) Back to regular maintenance operations
Retrofit fully automates 90% of synchronization tasks between tracks!
6) Automatic check for conflict
1) No conflict case: no action required - automatic transport
2) Conflict case: easy resolution through tool support (e.g. split screen)
Retrofit
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Major benefits through deep technical integration
Save time and money: less manual effort through integration
Ensure integrity and safety for your IT infrastructure
1
2
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Ensure proper testing and reduced downtime
Iterative testing: Possibility to test changes in QAS, without releasing original transports
Only original transport will be released - less transports for import
mean less import times
Transport of Copies is built-in into standard Change Request Management processes
PRE PRD DEV QAS
Original Transport
of Normal Change
Transport of Copies
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Ensure integrity and safety for your IT infrastructure
Receive warnings before creating potential downgrade situations or creating a real downgrade!
2) Downgrade Protection Checks 1) Cross-System Object Lock (CSOL)
Dev System 1
Client 1
Production
System Dev System 2
Client1
Test
System
Cross System Object Lock
Object A
Object A
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QAS PRD DEV
Flexible Change Request Management
Downgrade Protection
Vers.1
Vers.2
2nd Change of Object A
1st Change of Object A Release Object A V1
Release Object A V2 Import Object A V2
Protection at Change
Protection at Release
Protection at Import
Vers.1
Vers.2
Import Object A V1
Vers.1
Vers.2
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Avoid critical situations caused by changes on important objects
Define critical objects
Approve critical objects
Create a blacklist of critical objects and control all changes to those sensitive objects with additional approvals
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Major benefits through deep technical integration
Save time and money: less manual effort through integration
Get more flexibility without risking consistency
Ensure integrity and safety for your IT infrastructure
1
2
3
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Transport with Cluster and Collection
BID Non-
ABAP
BIQ Non-
ABAP
BIP Non-
ABAP
BWD
ABAP
BWP
ABAP
BWQ
ABAP
ERD
ABAP
ERP
ABAP
ERQ
ABAP
PRD
Cluster
DEV
Cluster
QAS
Cluster TC cCTS
Infrastructure
TR
TR
TR
Two New Entities
Transport Collection
Container bundles and synchronize transport
requests
Transport System Cluster
Groups systems with the same role
Transport routes are defined between clusters
Collections are transported between clusters
Transports
NEW FEATURE
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Flexibility for Managing Changes and Transports
Changes can be reassigned to another Change Request Management project
Project A Project B
Transports can be assigned or decoupled from a Change Document Change Document
Transport A
Transport B
Transport C
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Flexibility when Importing Changes into Systems
Changes can be taken out of the Release and
preliminary imported if required
Changes assigned to
Change Cycle
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Technical import of transports dependent on status of Change Document
Flexible Import Options: Status driven Import
Solution Manager
Change Cycle 4711
Normal Change 2
Status: Requires
Re-Test
Normal Change 3
Status: Successfully
Tested Production System Buffer of
Production System
Normal Change 1
Status: Successfully
Tested
Status = OK Import
Status NOT OK
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New Import Strategy: Selective Import
Freely select the changes and transports, that shall be imported into a system Additional variant: Intelligent pre-selection
based on status
Note: SAP only recommends to use the
selective import if all changes and transports
are not related to each other and have no
interdependencies
NEW FEATURE
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Major benefits through deep technical integration
Save time and money: less manual effort through integration
Get more flexibility without risking consistency
Ensure integrity and safety for your IT infrastructure
Keep the overview and benefit from additional transparency
1
2
3
4
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Keep the overview and benefit from additional transparency
Instantly see all related technical transports, tasks and information when checking the content of a change
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Dont loose the link between Process- and Technical-Layer
Track the status of the imports directly in the Change Documents
Get notifications about potential risks or transport errors
Missing Synchronization Open Transports Transport Errors Missing Transports
? ? ? ?
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Better traceability of Changes 4
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Powerful monitoring and search functionality
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Change Request Reporting & Tracking Functionalities
Which change requests are in process/completed...?
How long do change requests take to be completed?
Which transports belong to which change request and vice versa?
What is the current transport status (in which system)?
How many change requests were declined?
Change Request Management - Reporting Change Request Management - Tracking
Sequence Dependency analysis: Find out about sequence violations of customizing and workbench requests.
Delta Analysis for Change Request Management based transports and changes.
BW Content
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Powerful reporting and analytics capabilities based on SAP BW
Multiple Filter Values
to redefine data
Graphical
representation of Data:
Requests for Change by
Status
Tabular Data
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Overview New Integration Features with SAP PPM
SAP PPM Project can be linked with SAP Solution Manager
project
Project Management specific information are set to read-only in
SOLAR_PROJECT_ADMIN
PPM Tasks can create Request for Change
Link between Task and CRM Transaction will be established
Relevant data is transferred from PPM Task to Change Transaction
1:1 relationship between Task and CRM document
Time Recording / Effort Feedback from Change to PPM Task
Recorded effort will be transferred back to PPM for Project
Management Office (PMO)
Task status shall reflect status of CRM Document
SAP Solution Manager
SAP ERP
PPM
IT Portfolio (PPM-PFM)
IT Projects (PPM-PRO)
Project Accounting on
PSP or IO HR/CATS
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
NEW FEATURE
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Screenshots - Integrated Project- and Change Management
This is the current state of planning and may be changed by SAP at any time. This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
PPM project
Integration
Task
SAP Solution
Manager Request for
Change
NEW FEATURE
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Screenshots - Integrated Project- and Change Management
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
NEW FEATURE
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Easy Adoption and highly customizable 5
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Highly configurable according individual requirements
Entirely modular solution to ease adoption as much as possible
Many Customization and Configuration options to adapt to
individual process requirements
Completely flexible User Interface for high end-user satisfaction
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Lower TCO and get quicker ROI with Change Request Mgmt.
No installation required - mostly SAP Solution Manager is already part of IT landscape
Highly preconfigured: best-practice processes from SAP for faster Return on Investment
Similar features as other tools plus deep technical integration
No additional license cost reduce longterm TCO
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Change
Request
Management
Change Control Management
The whole is more than the sum of its parts
Quality Gate
Management
Change and Transport
system (SAP / Non SAP)
Central Transport
Management
Retrofit Transport
Analytics /
Configuration
Validation
Change
Control
Management
Transparency
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More information needed?
Visit our IT Service Management Wiki
in the SAP Community Network
Presentations, Information, Demos around IT Service Management and Change Request
Management
Content is targeted and tailored for Managers, End-Users and Administrators
Link: http://wiki.sdn.sap.com/wiki/display/SAPITSM
@SAPITSM
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Thank You!
Tobias Hauk ALM Solution Management
ITSM, Change Request Management
SAP AG
Dietmar-Hopp-Allee 16
D-69190 Walldorf