Chart 1:

Chart 2 Students with no income

Chart 3 Students with income

MONTHLY INCOME LESS THAN 10,000

Total Market Share

Usage rate q1

Q2

Network coverage and connectivityI know about the network coverage of my operator

2. I always get clear/sound voice connection

3. I know about the call waiting, diverting, barring and conferencing services

4. I know what measures to take if my line gets disconnected

1. Tariff that my operator provides is economical

The call rate of Grameenphone is the highest in the market among the telecom operators of Bangladesh and it also holds the highest market share among the telecom operators. But still highest subscribers think that their call rate is economical. That means they are very well-known to their call rates. Among these 37 people (46.25%) most of them are Warid subscribers. The 2 persons who highly disagreed with it are both using Grameennphone. There are 16 people who are not actually worried about their call rates so they gave a neutral opinion to the question3. I never face overcharging issues

4. I keep myself informed about the discount offers in call charges

I know about the Welcome tune services and their charges

Welcome tune is the most famous value added service among the customers and most of the subscribers actually know about it and use it. 36 out of 80 respondents (45%) moderately agree with the welcome tune services. They also know about the charges as they are using it or want to use it. They want to please their caller with their favorite tunes. There are also 16 (20%) people who do not know anything about it and also do not like to use it in the near future.