charu juneja: scaling health services for different communities
TRANSCRIPT
SERVING THE UNDERSERVED:
Scaling Health Services Across Different Communities
@charujuneja (twitter)
SERVINGTHEUNDERSERVED:Scaling Health ServicesAcross DifferentCommunities
CharuJuneja|DesignDirector|DesignInstitutefor Health
TACOS FOR LUNCH! TACOS FOR DINNER!BREAKFAST TACOS!!
SCALE ACROSS:
CONDITIONS
BUSINESS MODEL
RACE
LANGUAGES
LITERACY
INCOME LEVEL
INSURANCE COVERAGE
ETC.
DESIGN CHALLENGE:
SCALING SERVICE DESIGN REQUIRES GETTING
DEEP INTO IMPLEMENTATION,
Go within. Design at the core. From the inside out.
WHICH REQUIRES NOT ONLY ORGANIZATIONAL DESIGN,
BUT ALSO OPERATIONAL DESIGN.
1 . DESIGN FOR EXTREMES TO ESTABLISH YOUR STANDARD OF CARE AND THEN “LOCALIZE”
STANDARD OF CARE BECOMES YOUR OPERATIONAL PLAYBOOK
““I’m Mexican and a woman. No one believes me. I have to act like supermom.”
“The best advice I can give for anyone who just got diagnosed is to get a phone headset.”
2 . IF YOUR DESIGNS CHALLENGE OPERATIONS, THEN YOU ALSO HAVE TO HELP DESIGN OPERATIONS
3 . YOU KNOW MORE ABOUT OPERATIONS THAN YOU THINK
SCALING FOR:
NEW CLINICS FOR OTHER CONDITIONS
HEALTH IN COMMUNITIES
NEW CAPABILITIES FOR NEW STAFF AND MEDICAL STUDENTS
WHAT’S NEXT?
T H A N K Y O U
@charujuneja (twitter)
Thank you!
[email protected]@charujuneja
CharuJunejaDesignDirector
DesignInstitutefor Health