Social Networking Surpasses EmailG

lob

al U

sers

(M

M)

Source: Comscore, 2010

Email Users

Social Networking Users

Broad Change in Internet UsageS

hare

of

Onlin

e U

sag

e

Top Internet Use Cases

Source: Nielsen Wire, January 2011. Morgan Stanley Internet Mobile Report, December 2009

Facebook Leads Industry in Ad Impressions

sites

sites

sites

U.S. Share of Display Ad Impressions

Source: Comscore, November 2010

Next Generation Devices Changing How We Access the Internet

Source: Gartner Research; Smartphone, Tablet, and PC Forecast, December, 2010.

Device Shipments

Today, It’s Impossible to Stay on Top of Everything

Product Expert Executive

Sales Ops

Forecasts

Competitive Expert

Contracts

Price List

CorporatePresentation

Legal

Leads

Real-Time Enterprise Collaboration

Feeds

Groups

Status Updates

Profiles

File Sharing

Security & Sharing Model

App Updates

Real-TimeAnalytics

Dell Manages a Global Organization with Chatter

100,000 Chatter Subscribers

15,000 Sales Subscribers Across 20 Countries

10% Increase in Sales Productivity

$1 Billion in Approved Partner Deal Registrations

Michael DellCEO

Motorola Keeps Everyone Aligned on Chatter

+1,000 Chatter users

Legal, finance, and operations collaborate on partner contracts

Device Selector App instantly Chatterized

Royalty payments Chatter to executives

Elias DayehSr. Manager, Business Operations

Phenomenal Success with Chatter

Average Percentage Improvements Reported by Customers

Source: Salesforce.com Customer Relationship Survey conducted Nov. 2010 by an independent third-party MarketTools Inc. on 6,000+ customers randomly selected, representing organizations across the globe, of all sizes and from a diverse set of industries. Response sizes per question vary. Data is intended as a guideline based upon historical results from a sample set of customers. Results are dependent upon many different factors that are customer-specific. Therefore, actual results will vary.

Customers Succeed Across Every Major Metric

Source: Salesforce.com Customer Relationship Survey conducted October-November 2010, by an independent third-party, MarketTools Inc., on 6,000+ customers randomly selected. Response sizes per question vary.

Average Percentage Improvements Reported by Customers

Source: Salesforce.com Customer Relationship Survey conducted October-November 2010, by an independent third-party, MarketTools Inc., on 6,000+ customers randomly selected. Response sizes per question vary.

Average Percentage Improvements Reported by Customers

Customer Success Across Every Major Metric

Force.com is 5X Faster and Half the Cost to Build Apps

IDC White Paper sponsored by Salesforce.com: “Force.com Cloud Platform Drives Huge Time to Market and Cost Savings”, Doc # 219965, September, 2009

Deliver Apps 5X FasterPoint and Click for Business Users

Coding for Developers

Half the costFewer IT Resources

No Hardware/Software

Includes: staffing, infrastructure, licenses, IT support, and changes.

Force.comOn-premise Software