check inbehavioral procedures
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Basic communication attitude
Take initiative
Greet every guest with a smile.
Ask the guest how was their trip.
Offer assistance whenever needed
Keep your tone of voice calme and friendly
Maintain eye contact when talk to the guest.
Recognize guests immediately once you see them
Call the guest by name
Leave everything when you are recognizing a guest
Watch your body posture and movements while talking to the guest.
Control your facial expressions to a clame and relaxed ones.
Give every guest your full attention
Make every guest feels that you are only here for him/her
Keep eye contact and use your body language to confirm your attention
When communicating with guests make sure that you:
Communicate with initiative and motivation Use Eye contact and body language to the best effect Use clear, simple, easy and accurate language while talking to
guest. Stay concentrated and undivided attention Don‘t use a mechanical statements Explain to the guest check-In procedures carefully. Give the guest a summary of the hotel facilities clearly. Explain the meals timing and make sure the guest understood. Offer a wake up call if needed. Stay calm and patient during your conversation with the guest. Ask the guest if they have any questions or need something
else. Wish the guest a nice stay/holiday or vacation.
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