check returned to synchrony financial may-19-2016

8/16/2019 Check Returned to Synchrony Financial May-19-2016

1/19

VIA UPS No. 1Z64589FNW90608846 May 19, 2016

Jonathan Mothner, EVP General Counsel and SecretaryAlana L. Brown, Litigation Counsel, Synchrony Financial

Synchrony Financial Board of DirectorsSynchrony Board Corporate Secretary777 Long Ridge Road Stamford, CT 06902 RE: CFPB Case 160113-001506

Amazon.com Store Card Account Number Ending in 3509Lowe1s Consumer Account Number Ending in 0825

TO YOU AND EACH OF YOU:

Enclosed is a $1,091.94 check you wrongly sent me that I am returning to you marked VOID and other such. Enclosed is my email of February 25, 2016 rejecting this nonsense and requesting anaddress to return the check. As of today you have not provided a return address, so I amreturning the check to the Synchrony Financial Stamford, CT address shown above.

Also enclosed is a letter dated January 28, 2016 from a corporate nonlawyer,

Julie Avila Martinez, Senior Specialist, Corporate Consumer RelationsSynchrony Bank, 900 Concourse Drive, Rapid City SD 57703

The letter states in part,

On December 30, 2015, Alana Brown, Litigation Counsel for Synchrony Bank,telephoned you in order to inform you that your billing dispute had been resolved in your favor. As you requested, Mrs. Brown instead sent an email to you stating that the billing

dispute was resolved in your favor.

Ms. Brown, you know nothing has been resolved. See my enclosed email to you, EVP Mothner,and Synchrony Financial The check is returned The letter of nonlawyer Martinez is a piece of


2/19

Neil Gillespie

From: "Neil Gillespie" To: "Brown, Alana (Synchrony Financial)" ; "Jonathan Mothner"

; "Synchrony Board Corporate Secretary"

Cc: "Stefanie Goldblatt" ; "CFPB_Ombudsman"; "Neil Gillespie"

Sent: Saturday, May 21, 2016 7:43 PM Attach: Check returned to Synchrony Financial May-19-2016.pdf Subject: Check returned to Synchrony Financial May-19-2016 Re: Amazon and Lowe's accounts

Page 1 of 2

Check returned to Synchrony Financial May-19-2016

----- Original Message -----From: Neil Gillespie To: Brown, Alana (Synchrony Financial) ; Jonathan Mothner ; Synchrony Board Corporate Secretary Cc: Stefanie Goldblatt ; CFPB_Ombudsman ; Neil Gillespie Sent: Thursday, February 25, 2016 3:56 PMSubject: Re: Amazon and Lowe's accounts

Mr. Jonathan Mothner, EVP General Counsel and Secretary

Ms. Alana L. Brown, Litigation Counsel, Synchrony FinancialSynchrony Financial Board of DirectorsSynchrony Board Corporate Secretary777 Long Ridge RoadStamford, CT 06902

Dear Ms. Brown, Mr. Mothner, and Synchrony Board Corporate Secretary:

Attached is a PDF image of check dated Feb-17-2016 I received in the US Mail from SynchronyBank-Amazon in the amount of $1,091.94. The accompanying message is wrong, as you know,

D N il Gill i


3/19

From: Neil Gillespie To: Brown, Alana (Synchrony Financial) ; Jonathan Mothner, Synchrony Bank General Counsel Cc: Stefanie Goldblatt ; [email protected] ; Neil Gillespie Sent: Saturday, January 02, 2016 12:14 PM

Subject: Re: Amazon and Lowe's accounts

Ms. Brown: This is to acknowledge and reject your offer. I will provide details and more informationafter the holiday is over, and the work week begins January 4, 2016. Thank you. Neil J Gillespie

----- Original Message -----From: Brown, Alana (Synchrony Financial) To: [email protected] Sent: Friday, January 01, 2016 11:59 AM

Subject: Amazon and Lowe's accounts

Mr. Gillespie, I am an internal lawyer for Synchrony and I am writing to respond to your

correspondence regarding your Amazon and Lowe’s accounts.

We have reviewed the

accounts and have resolved the disputes in your favor. Specifically, we will take the

following actions:

(1) issue a credit of $1,081.94 to your Amazon account so that you

will have a zero balance on that account, (2) mail you a check for $35.00 for the payment

that has not been posted to your Amazon account, and (3) issue a credit to your Lowe’s

account in the amount of $200.00 to reimburse you for the Amazon gift cards that you

purchased on your Lowe’s account.

Please let me know if you have any questions.

Thank you,

Alana L. BrownLitigation Counsel

Page 2 of 2

f


4/19

Neil Gillespie

From: "Neil Gillespie" To: "Neil Gillespie" Sent: Saturday, May 21, 2016 7:44 PM

Attach: ATT00012.txtSubject: Read: Check returned to Synchrony Financial May-19-2016 Re: Amazon and Lowe's accounts

Page 1 of 1

This is a receipt for the mail you sent to"Brown, Alana (Synchrony Financial)" ; "Jonathan Mothner"; "Synchrony Board Corporate Secretary" at 5/21/2016 7:43 PM

This receipt verifies that the message has been displayed on the recipient's computer at 5/21/2016 7:44PM


5/19

AMAZON

P.O. BOX 964

ATLANTA GA

303019998

000 0006993 00000000 001 001 06993 INS: 0 0

NEIL GILLESPIE

8092 SW 115TH LOOP

OCALA, FL 344813567

02 17 16

Dear Neil Gillespie,

Attached please find a refund check from your account.

Thank you for your business.

Sincerely,

Customer Service


6/19•

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https://wwwapps ups com/WebTracking/processPOD?Requester=&tracknum=1Z64589FNW90608846&refNumbers=&loc=en US


8/19

Proof of Delivery

Tracking Number: 1Z64589FNW90608846

Service: UPS Next Day Air Saver®

Weight: .30 lb

Shipped/Billed On: 05/19/2016

Delivered On: 05/20/2016 10:31 A.M.

Delivered To: SYNCHRONY

777 LONG RIDGE RD

STAMFORD, CT, US 06902

Signed By: D SHEPPARD

Left At: Receiver

Print This Page

Close Window

Dear Customer,

This notice serves as proof of delivery for the shipment listed below.

Thank you for giving us this opportunity to serve you.

Sincerely,

UPS

Tracking results provided by UPS: 05/20/2016 10:47 A.M. ET

Close Window

https://wwwapps.ups.com/WebTracking/processPOD?Requester &tracknum 1Z64589FNW90608846&refNumbers &loc en_US


9/19

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10/19

Proof of Delivery


Service: UPS Next Day Air Saver®Weight: .30 lb


Delivered On: 05/20/2016 11:47 A.M.

Delivered To: 170 W ELECTION RD

DRAPER, UT, US 84020

Signed By: BRYCE

Left At: Front Desk

Print This Page

Close Window

Dear Customer,



Sincerely,

UPS

Tracking results provided by UPS: 05/20/2016 2:46 P.M. ET

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12/19

Proof of Delivery


Service: UPS Next Day Air Saver®Weight: .30 lb


Delivered On: 05/20/2016 9:33 A.M.

Delivered To: 900 CONCOURSE DR

RAPID CITY, SD, US 57703

Signed By: BIRK

Left At: Receiver

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Dear Customer,



Sincerely,

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Tracking results provided by UPS: 05/20/2016 2:50 P.M. ET

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Page 1 of 2


13/19

Neil Gillespie

From: "Neil Gillespie" To: "Brown, Alana (Synchrony Financial)" ; "Jonathan Mothner"

; "Synchrony Board Corporate Secretary"

Cc: "Stefanie Goldblatt" ; "CFPB_Ombudsman"; "Neil Gillespie"

Sent: Thursday, February 25, 2016 3:56 PM Attach: 2016, 02-17-16, Synchrony Bank-Amazon, nonsense check $1,091.94.pdf Subject: Re: Amazon and Lowe's accounts

g

Mr. Jonathan Mothner, EVP General Counsel and Secretary

Ms. Alana L. Brown, Litigation Counsel, Synchrony FinancialSynchrony Financial Board of DirectorsSynchrony Board Corporate Secretary777 Long Ridge RoadStamford, CT 06902

Dear Ms. Brown, Mr. Mothner, and Synchrony Board Corporate Secretary:

Attached is a PDF image of check dated Feb-17-2016 I received in the US Mail from Synchrony Bank-Amazon in the amount of $1,091.94. The accompanying message is wrong, as you know,

Dear Neil Gillespie,Attached please find a refund check from your account.Thank you for your business.Sincerely, Customer Service

Please provide an address so I may return this check to Jonathan Mothner, EVP General Counsel andSecretary.

I t t di l d l t th b t d l h b id bl f i t Page 2 of 2


14/19

----- Original Message -----From: Brown, Alana (Synchrony Financial) To: [email protected] Sent: Friday, January 01, 2016 11:59 AMSubject: Amazon and Lowe's accounts

Mr. Gillespie,

I am an internal lawyer for Synchrony and I am writing to respond to your

correspondence regarding your Amazon and Lowe’s accounts. We have reviewed the

accounts and have resolved the disputes in your favor.

Specifically, we will take the

following actions: (1) issue a credit of $1,081.94 to your Amazon account so that you will

have a zero balance on that account, (2) mail you a check for $35.00 for the payment that

has not been posted to your Amazon account, and (3) issue a credit to your Lowe’saccount in the amount of $200.00 to reimburse you for the Amazon gift cards that you

purchased on your Lowe’s account.

Please let me know if you have any questions.

Thank you,

Alana L. BrownLitigation CounselSynchrony Financial

777 Long Ridge Road

Stamford, CT 06902

Engage with us.

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15/19

AMAZON

P.O.BOX964

ATLANTAGA 303019998

000 0006993 00000000

001 001

06993 INS: 00

NEILGILLESPIE

8092SW 115THLOOP

OCALA,FL344813567

02 17 16

DearNeilGillespie,

Attachedpleasefindarefundcheckfrom youraccount.

Thankyouforyourbusiness.

Sincerely,

CustomerService


16/19

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170 West Election Road

Suite

125

Draper, UT 84020

January 28 2016

Mr. Neil Gillesr ie

8092 SW 115

t

Ocala, FL 34481

Subject:

CFPB Case 160113-001506

Amazon.com Store Card Account Number Ending in 3509

Lowe1s Consumer Account Number Ending

in

0825

Dear Mr. Neil Gillespie:

On behalf of Synchrony Bank, I am responding to your concerns raised through the Consumer

Financial Protection Bureau (CFPB). I appreciate you bringing this matter to my attention.

On December 28, 2015, a member of our Corporate Consumer Relations team contacted you

via email

in

order to advise you that your billing dispute was in the process of being reviewed.

In

response to this email, you had requested no further contact from any employee of

Synchrony Bank unless the said employee was an attorney. On December 30, 2015, Alana

Brown, Litigation Counsel for Synchrony Bank, telephoned you in order to inform you that your

billing dispute had been resolved in your favor. As you requested, Mrs. Brown instead sent an

email to you stating that the billing dispute was resolved in your favor.

On December

30, 2015,

Synchrony Bank issued credits to your Amazon.com Store Card


18/19

Mr. Neil Gillespie

Page 2

January 28, 2016

On December 20, 2015, we received your correspondence that indicated you disputed a

purchase that was placed on your Amazon.com Store Card account

in

the amount of 1 ,056.94.

Your correspondence further indicated you disputed a late fee that was posted to your

Amazon.com Store Card account. Additionally, your correspondence indicated a payment for

35.00 was not posted to your Amazon.com Store Card account. The dispute was resolved

in

your favor and the aforementioned credit of 1,116.94 was posted to your account

on

December 30, 2015.

Your correspondence also indicated you did not receive benefit for 200.00 worth of Amazon

gift cards purchased

on

your Lowe's consumer credit card account. This dispute was also

resolved in your favor and the aforementioned credit of 200.00 was issued to your Lowe's

Consumer credit card account on December 30, 2015.

Thank you for the opportunity to respond to your concerns raised through the CFPB.

If

you have

additional questions regarding this issue, contact me at (800) 419-5010, extension 4167128. If

in

the future another issue should arise, please call the customer service number located on

your billing statement. We welcome the opportunity to answer your questions and meet your

account needs.

Respectfully,

Julie Avila Martinez

Senior Specialist,

Corporate Consumer Relations


19/19

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