Check Sheet ImplementationCheck Sheet Implementation

Utilizing Check Sheets to Improve Utilizing Check Sheets to Improve QualityQuality

ContentsContents

Check Sheets DefinedCheck Sheets Defined Brainstorming ExerciseBrainstorming Exercise Creating Check SheetsCreating Check Sheets How they work Benefits/ProblemsHow they work Benefits/Problems Real World ExampleReal World Example Practice ExercisePractice Exercise

Check Sheets DefinedCheck Sheets Defined

What is a check sheet?What is a check sheet? A basic tool for monitoring quality A basic tool for monitoring quality

improvement processesimprovement processes A simple data collection deviceA simple data collection device There are two varieties of check sheetsThere are two varieties of check sheets

Tabular ExampleTabular Example Schematic Example1Schematic Example1

Check Sheets DefinedCheck Sheets Defined

Common TypesCommon Types Distribution Check SheetsDistribution Check Sheets

Used to collect data in order to determine how Used to collect data in order to determine how a variable is dispersed within an area of a variable is dispersed within an area of possible occurrencespossible occurrences

Location Check SheetsLocation Check Sheets Highlights the physical location of a Highlights the physical location of a

problem/defect in order to improve qualityproblem/defect in order to improve quality They may also utilize visual(schematic) They may also utilize visual(schematic)

drawings of areas in order to record where drawings of areas in order to record where problems are occurringproblems are occurring

Check Sheets DefinedCheck Sheets Defined

Common Types, ContinuedCommon Types, Continued Cause Check SheetsCause Check Sheets

Used to keep track of how often a problem Used to keep track of how often a problem happens or records the cause to a certain happens or records the cause to a certain problem.problem.

Classification Check SheetsClassification Check Sheets Used to keep track of the frequency of major Used to keep track of the frequency of major

classifications involving the delivery of classifications involving the delivery of products or servicesproducts or services

Optional Optional Brainstorming ExerciseBrainstorming Exercise

Creating a Check SheetCreating a Check Sheet In groups of three to five people, In groups of three to five people,

brainstorm a simple process, which can brainstorm a simple process, which can be internal or external of the organization, be internal or external of the organization, and create a list of questions that should and create a list of questions that should be answered by the check sheet process. be answered by the check sheet process.

Creating Check SheetsCreating Check Sheets

Step OneStep One Identify the questionIdentify the question

Develop and understand the question(s) that need Develop and understand the question(s) that need to be answered before the data collection processto be answered before the data collection process

Step TwoStep Two Identify potential problem areasIdentify potential problem areas

Outline the production processOutline the production process Figure out the potential processes that could be Figure out the potential processes that could be

causing defectscausing defects Get employees involved who know the processes Get employees involved who know the processes

wellwell

Creating Check SheetsCreating Check Sheets

Step ThreeStep Three Tracking problems/defectsTracking problems/defects

Construct a tabular or schematic diagram Construct a tabular or schematic diagram in order to track problems in production in order to track problems in production processesprocesses

Step FourStep Four Recording problems/defectsRecording problems/defects

Physically record every instance that a Physically record every instance that a problem/defect is encountered problem/defect is encountered

BenefitsBenefits

Efficiency/SpeedEfficiency/Speed Systematic and OrganizedSystematic and Organized Ease of use/SimplicityEase of use/Simplicity Can be used in conjunction with Can be used in conjunction with

other charts and diagrams for a other charts and diagrams for a more in depth analysismore in depth analysis

ProblemsProblems

Data InaccuraciesData Inaccuracies Check Sheet BiasesCheck Sheet Biases

ExclusionExclusion InteractionInteraction PerceptionPerception OperationalOperational NonresponseNonresponse EstimationEstimation

Real World ExampleReal World Example

Mitsubishi MotorsMitsubishi Motors http://www.http://www.mitsubishimitsubishi-motors.co.-motors.co.jpjp

/inter/NEWS/0010-03/n001020.html/inter/NEWS/0010-03/n001020.html

Mitsubishi motors has defects in several car Mitsubishi motors has defects in several car models and they use check sheets to track models and they use check sheets to track the defects in order to improve their the defects in order to improve their production processesproduction processes The check sheet link isThe check sheet link is

http://www.http://www.mitsubishimitsubishi-motors.co.-motors.co.jpjp/inter/NEWS/0010-03/n010215a.html/inter/NEWS/0010-03/n010215a.html

Check Sheet ExerciseCheck Sheet Exercise

Creating a Check SheetCreating a Check Sheet In groups of three to five people, choose a simple In groups of three to five people, choose a simple

process, which can be internal or external of your process, which can be internal or external of your organization, and create a check sheet that would organization, and create a check sheet that would seem most appropriate for the process you chose.seem most appropriate for the process you chose.

The design of the check sheet is to be determined The design of the check sheet is to be determined by the group.by the group.

Refer to previous examples for ideas of how or Refer to previous examples for ideas of how or where to begin if necessary.where to begin if necessary.

Paper clip experimentPaper clip experiment

SummarySummary

Check Sheets should be easy to useCheck Sheets should be easy to use Since data is gathered quickly, simplicity reduces Since data is gathered quickly, simplicity reduces

margin for error.margin for error. As a rule of thumb, keep it simpleAs a rule of thumb, keep it simple

Only record relevant dataOnly record relevant data Use Check Sheets for quick analysisUse Check Sheets for quick analysis

Do not try to make general assumptions from data Do not try to make general assumptions from data that is collected. In order for a more detailed that is collected. In order for a more detailed analysis, data needs to be grouped by region, analysis, data needs to be grouped by region, machine, process, etc. and should be used in machine, process, etc. and should be used in conjunction with other quality tools.conjunction with other quality tools.

BibliographyBibliography

Sources for more informationSources for more information Quality Progress MagazineQuality Progress Magazine

An excellent source for just about any quality An excellent source for just about any quality related issue you can think of, there are many great related issue you can think of, there are many great articles that are available in past issues that articles that are available in past issues that continue to be used by modern organizations as continue to be used by modern organizations as well as many new ideas for quality improvementwell as many new ideas for quality improvement

www.qualityamerica.comwww.qualityamerica.com Contains training, software and other Contains training, software and other

information as well as an online store for many information as well as an online store for many quality improvement devicesquality improvement devices

www.freequality.orgwww.freequality.org Free website for many quality training and Free website for many quality training and

improvement sourcesimprovement sources