checking in for 1 global hr service

2016 IHG

IHG: Checking in for 1 global HR service

Faye Frater, SVP Global HR Strategy, Systems & Services

2016 IHG

IHG A Global Hotel Company

Workday Confidential

2016 IHG

We have a clear purpose for our HR function


Everything we do is to bring out the best in our people to make IHG great

We do this by creating an environment to engage and equip our people to make a difference

We achieve this through developing the talent, capability, culture and organisation needed to win

2016 IHG Workday Confidential

Hire people who have the right talent and skillsand are likely to perform like my top performers

Identify and act upon talent gaps for today and the future

Retain my best talent, anticipate potential leavers to help reduce turnover costs

Intelligent hiring

Talent readiness

Proactive retention

What does the business say it needs?

2016 IHG

5

Our employment brand Room to be yourself

2016 IHG

IHGs Employer Brand is making a difference


2008 2009 2010 2011 2012 2013 2014 2015 20162008

65 69

75 7679

81

8688

Our employee engagement scores (%) have been growing year after year since the survey began.

84

2016 IHG

Weve taken IHGs Leaders on a journey to modernise HR


Previously our back office systems were old and fragmented.

2016 IHG

Overview of HR Transformation at IHG


Workday/ADP

HR Service Delivery

HR Function

Core HR and Payroll

Talent, Performance, Compensation modules

HR shared services

Manager and employee self-service

New HR operating model

New HR service delivery model

New global HR system

New roles

New skills

2016 IHG

Weve delivered Workday in two phases


2014 PHASE 1 2015 PHASE 2 Talent management Performance

management Advanced

compensation Bonus Merit Total reward

statement Analytics/dashboards

Job changes Benefits administration Absence Compensation changes Exit management Reporting


22,300158

1Global HR Service

Global HR Processes

13 Months to Go-live on

Workday

Employees on Workday

>85%Of HR transactions carried out through

self-service

37 Countries across the

globe

130+Transactions every

month

IHGs journey with Workday

2016 IHG

Weve fixed the basics with Workday then developed insights and analytics



Talent Questions

Are our A players in critical roles ? Is our talent pipeline full? Where are our gaps? Are we delivering career & succession plans

for our top talent?

Organisation Health Questions

Is our labour turnover healthy? Are our payroll costs deployed appropriately to

drive revenue and profit?

Organisation Size and Shape Questions

How do we deploy headcount across the company?

Are our organisation structures healthy? To promote growth for the business AND for colleagues ?

Reward and Performance Questions

Is our performance management system helping to deliver a winning performance?

Are our best performers supporting our critical priorities ?

We developed dashboard on Workday by starting out with killer questions

2016 IHG

Self-Service has enabled new ways of working


OLD WORLD NEW WORLD

HR handles transactions, produces reports, and generates people data

Managers use Workday for transactions, reports, and people data

HR uses historical data to fix things HR uses data to diagnose problems, prevent repeats and prescribe actions

Short-term and reactive solutions Proactive long-term people planning

HR fixers/pair of hands HR up-skilled in analytics and data

2016 IHG

So, are the business benefits being delivered?



Greater strategic focus

Effective onboarding

40 60% reduction in manual tasks

Ready access to information

Improved workforce visibility

100% improvement in asset provisioning

True contingent visibility

Salary benchmarking, reporting structures etc.

Workday enables our HR teams to work differently


Faster handling of calls Lower requisition time

Faster comp. change

Rapid report creation

2014(Pre WD)

2015(Post WD)

Average time to handle calls (Minutes)

44%

Centralised and agile audits

3 minutes

1 day

$$$ 2 hours

2day

1minute

1week

Faster audits as it is easier to track and trace on WD

Workday has helped drive efficiency

Chart1

9

5

Series 1

Sheet1

Series 1

900%

500%

To resize chart data range, drag lower right corner of range.

0.4444444444


Automated processFixed the basics

95% satisfaction

130,000 transactions per month

transaction accuracy is at 99.9%

In summary our story so far

New Hires, Job

Changes, Terminations

Requisitions

Position Management

Quality Dashboards Out

Quality Data In

Delivered HR analytics. and focused on data accuracy

Slide Number 1IHG A Global Hotel CompanyWe have a clear purpose for our HR functionSlide Number 4Slide Number 5IHGs Employer Brand is making a differenceWeve taken IHGs Leaders on a journey to modernise HRSlide Number 8Slide Number 9Slide Number 10Slide Number 11Slide Number 12Slide Number 13Slide Number 14So, are the business benefits being delivered?Slide Number 16Slide Number 17Slide Number 18

checking in for 1 global hr service

Presentations & Public Speaking