
2/16

2.3) ,ime of dianosis -#nderlyin ca#se ekno hat happened?)

/dd0mm0y

y /hhmm ,ime to repair

as acceptable?

Yes <

√

>

2.!) ,ime of repair -process to *< fail#restarted or corrective action initiated)

/dd0mm0y

y /hhmm No <

X

>

2.$) ,ime of recovery -component recovered the component is back in prod#ction b#siness ready to

be res#med)

/dd0mm0y

y /hhmm ,ime to restore

service to

operational

state as

acceptable?

Yes <

√

>

2.=) ,ime of restoration -normal operationsres#me the service is back in prod#ction)

/dd0mm0y

y /hhmm No <

X

>

2.&) ,ime of orkaro#nd -8ervice is back inprod#ction ith orkaro#nd)

/dd0mm0yy

/hhmm 4orkaro#ndsand escalation

ere

acceptable?

Yes <√

>

2.') ,ime of escalation -to third level s#pportif re>#ired)

/dd0mm0y

y /hhmm No <

X

>

2..1) ,ime period service as #navailable -87"meas#re)

/min#tes ..3) %&'

targets

achieved*

Yes <

√

>

2..2) ,ime period service as deraded -87" meas#re) /min#tes No < X

>

3. ;ro


3/16

'>3.&) "re

there

any

other

circ#itsith

similar

iss#es?

Ye

s

No < X

>

3.') ;ro


4/16

fan speed

stat#s

No

!.1.2) (evice

temperat#re

stat#s


5/16

5,,,,,,,,,,,,,,,,, 78 D7%&C 7&:;77N! 7::&7 "N/9&!"9N ,,,,,,,,,,,,,,,,,,5

= =%ocal=emote = = = =Delay =itter =ep =

=:er+ice =epid=ac &ddress =ep=D =D =in us =in us =!ime=

5,,,,,,,,,,,,,,,,5,,,,,5,,,,,,,,,,,,,,,,,5,,,,5,,,,5,,,,5,,,,,,,,5,,,,,,,,5,,,,5

=ta6? =1 =@(@1A@6?@'B@=1 =1 =1 =1?B =3 =2 =

5,,,,,,,,,,,,,,,,5,,,,,5,,,,,,,,,,,,,,,,,5,,,,5,,,,5,,,,5,,,,,,,,5,,,,,,,,5,,,,5

!.&) GtiliHation +.,.!) Is there a customerutili-ation problem*

Yes No /B

!.&.2) 7on

term -eekly)

#tiliHation

raph

!.&.3) 8hort

term -daily)

#tiliHation

raph

!.&.!) Realtime #tiliHation

raph

!.&.$) 5Jered

capacity

4hat is the capacity bein

transmitted or received from the

core areation point to the

rin #nder investiation?

Is this

oJered

capacity

e


6/16

$. ;ort checks1.!) Con2guration 1.!.!)

thernet

port speed

setting

1 $.1.2) "re

the

+thernet

port speed

settins

correct?

Yes

1

1 No

1

"#to

1.!.3)

thernet

port

duple4

setting

%alf $.1.!) "re

the

+thernet

port d#ple<

settins

correct?

Yes

F#ll No

(#ple<

$.2) 8tatistics $.2.1) "re the port statistics

ithin acceptable limits?

YesNo

$.2.2) (o the link 7+(Ks

indicate proper cable

connection?

YesNo

$.2.3) 8itch

port statistics

$.2.!) Radio

statistics

$.3) +rrors 1.3.!) 're there C5Cerrors displa#ed on the

port*

Yes $.3.2) "re theseerrors cablin

related?

Yes $.3.3) "re

these errors

radio

related?

Yes

No No No

$.3.!) "re there any

pa#se frames on the

sitch?

Yes $.3.$) "re there

any pa#se frames

on the radio?

Yes $.3.=) "re

the traLc

co#nters

incremente

d in both

directions?

Yes

No No No

$.!)

"dministrativ

e

$.!.1) %as the port been

administratively reset?

Ye

s

$.!.2) %as the port been

physically reset?

Ye

sNo No

$.!.3) Is the sitch port

correctly con*#red as a

tr#nk or access port as per

the re>#irement?

Ye

s

$.!.!) Is the port disabled

either administratively or

d#e to a fa#lt?

Ye

sNo No

$.!.$) %as the port and

cable been correctly

labelled physically?

Ye

s

$.!.=) (o the physical

connections correspondin

to the labellin?

Ye

sNo No

$.!.&) %ave the ports been Ye $.!.') (o the sitch and Ye

N+,45R6 C%+C67I8,9 Critical

= : ; a e


7/16

labelled in the sitch or

device con*#ration?

s device labels correspond to

the physical connections?

s

No No

$.$) 5"@ $.$.1) %as an +thernet 5"@

loopback been performed

on the last mile link?

Ye

s

2.2.)

No

6. 5eticulation checks

=.1) Cablin 6.!.) 7as a visual check

o" the cabling been

conducted and is it

acceptable*

Ye

s

<

√

>

=.1.3) "re photos available of the

retic#lation?

Yes

No <

X

>

No

=.1.!) ,ype of cablin

bein #sed for circ#it

=.1.!.1)

Copper

Yes =.1.$) Is

the patch

cablin

damaed?

Yes =.1.=) Is

the port

sfp or


8/16

&. ,raLc checks

&.1.1) Rate

limit

provisioned

,.!.) Is this

the rate limit

ordered b#customer*

Ye

s

No < X

>

&.1.3) "re the

manaement

D7"Ns set#p

correctly

-eoraphically

partitioned) and

rate limited?

Ye

s

No

&.2.1) Filters &.2.2) 4hat isthe ratio of

#nicasts vers#s

broadcasts and

is it normal -less

than 1M)?

Ratio

F

Ye

sNo

&.2.3) %as

broadcast *lter

been

con*#red?

Ye

sNo

&.2.!) Is there abroadcast

problem?

YesNo

&.3) I; Checks If (%C; is bein #sed are

I; bein correctly

assined?

Ye

s

"re pins and tracerts

operatin as e

,.+.) Is there a la#er loop (or

s#mptoms o" one) present on

Ye

s


' : ; a e


9/16

an# o" the transmission paths* No <

X

>

&.!.2) 4hat type of

path protectionprotocol is bein

#sed?

;AA,+ "re there any path protection aps

bein recorded or loed?

Ye

sO.'32 NoI+++ '2.1( Is the con*#ration of the path

protection correct?

Ye

s5ther -radio

or

proprietary)

No

&.!.3) ;rimary

path bein #sed

con*#ration

&.!.!) ;rimary

path capacity

&.!.$) ,otal

provisioned

capacity to

s#bscribers

incl#din A,8

&.!.=) ,otal

act#al

provisioned

capacity on

the

transmission

backha#l

&.!.&) 8old vs

act#al

provisioned

overs#bscripti

on rate

< F >

&.$.1) Aack#p

path bein #sed

con*#ration

&.$.2) Aack#ppath capacity

&.=) Aackha#l &.=.1) Is the

same vrf bein

#sin for RB and

,B

-asymmetrical

ro#tin)?

Yes &.=.2) (o yo#

*nd c#rvy

blondes

attractive?

Yes

No No

'. 7os.!) 8o the logs report a network or port 9ap* Yes /P

No /B

.) 8o the logs highlight an inter"erence problem* Yes /P

No /B


: ; a e


10/16

.3) 8o the logs highlight another problem* Yes /P

No /B

.+) %witch logs

.1) 5adio logs

A.6)

. Radio checks.1) RF Checks .1.1) 4hat type

of RF e>#ipment

is bein #sed?

.1.2) If this is a

;t@; and has

the con*#ration

been

disabled0reapplie

d? -alternatively

removed0reapplied) to resolve

any connectivity

iss#es?

Yes

No

.1.3) (o yo#

have pict#res of

the 758?

Yes .1.!) "re there

visible 758

iss#es?

YesNo No

Is the antennae

correctly

alined?

Yes Is e


11/16

acceptable?

Is there a

problem ith

A+Rs?

Yes "re the links at

the hih site

synchronised?

Yes

No No

%as selfinterference

been eliminated?

Yes %as e#ipment or

devices?

Yes

No No

Is the ;5+

e>#ipment

f#nctionin

correctly?

Yes Is the device

manaement

f#nctionin and

reportin no

problems?

Yes

No No

.2) @,G settins


12/16

there an

a#thenticat

ion

problem?

there a

provisionin

problem?

there a

path or

ro#te

problem?

No No No

!0.+) 7as the :%% been checked

"or this I or subscriber*

Yes 1.$) Is

there aproblem

ith the

provisionin

of the I;

or

s#bscriber

on the

588?

Yes

No

No

1.=) Is

the correct

static I;address

bein

allocated?

Ye

s

1.&) Is there

a c#rrent

problem ithanonymo#s

s#bscriber

levels on the

netork bein

hih?

Yes 1.') Is thethro#hp#t

test from theC;+ to the

Core

acceptable?

-Yes

bandidth

test tool on

C;+ and from

a 4indos ;C)

Yes 1.) Is thelatency from

the C;+ to thecore

acceptable?

Yes

No No No No

1.1)

8tatic I;

address

bein

#sed

1.11)

"dditional

static I;

addresses

bein #sed

1.12)

8hared

D7"N be

#sed

1.13) ;5;

bein #sed

1.1!) "re there any other

s#bscribers ith a problem?

Yes

1.1$) Is

this related

to a

transmissio

n or access

problem?

Yes

No No

1.1=) (o all the session

a#thentication servers pass a

health test?

Yes

1.1&) Is

there a

problem in

the Core I;

netork?

Yes

No No

1.1') GtiliHation raphs

c#stomer -realtime daily

eekly)

1.1) Is

there a

c#stomer

#tiliHation

problem?

Yes

No

1.2) GtiliHation raphs

Core and peerin -realtime

daily eekly)

1.21) Is

there a

core or

peerin

#tiliHation

problem?

Yes

No


12 : ; a e


13/16

1.2!) 4hat is the

@"C address or

#ni>#e identi*er of

the s#bscriber?

1.2$)

4hat is

the A,8-s)

to hich

the

s#bscriberconnects?


14/16

11. DoI;

11.1) ;rovide a

snapshot of the

c#rrent @58 scoresfor DoI;.

11.2) Interconnectionstat#s


15/16

11.&) ,ests 11.&.2) "re DoI; test

res#lts from a s#itable

eb based voice

testin service

acceptable?

Yes

No

12. E"

11.1) Installation and provisionin %as an RFC2!! test beencompleted?

Yes

No

If the C;+ is #nable to

perform an RFC2$!! test

then has an @,R test been

done to a core device in

the (C?

Yes

No

11.2) ,estin %ave yo# performedbandidth testin #sin a

tool?

Yes

No

!!.3) 5esults o"

;andwidth tests

(initial installation)


16/16


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