chefconf 2013 nordstrom keynote
DESCRIPTION
Changing fast is hard, but has never been more important. While your existing organization likely excels at ongoing incremental improvement, executing on innovative ideas aimed at leveling up your capabilities can be met with resistance. We'll talk about why that is and show one way to implement this type of change, with some real examples and lessons learned along the way. More details available here: http://robiscool.com/blog/2013/04/28/chefconf-2013-keynote-level-up-your-change/TRANSCRIPT
Level Up Your Change
ChefConf 2013
Rob Cummings@opsrob
About Nordstrom
Why Change is Hard
How to Change
Two Examples
About
We strive to provide our customers with the best possible service—and
committed to improving it every day.
242 stores in 31 statesNordstrom.comNordstrom fsb
HauteLook.com
65,000 Employees1,000+ in Technology
Change is hard.
Your organization:
Is big, established, and always wins.
http://www.flickr.com/photos/12426416@N00/1228875390/
Accountable for repeatable and
predictable performance
Optimized for ongoing
operations
http://www.flickr.com/photos/26782864@N00/3296379139/
1965http://www.flickr.com/photos/braintoad/2504094983/
1966
http://www.flickr.com/photos/monojussi/7598292754/
1968http://www.flickr.com/photos/55593929@N00/575999466/
1974
http://stwot.motortrend.com/files/2012/11/1974-Ford-Mustang-2-front-three-quarters.jpg
“Innovation may very well signify the future, but the performance engine is
the proven foundation, and if it crumbles, there is no future.”
– pg 13, “The Other Side of Innovation”
Instead of thinking of your performance engine as this:
http://www.flickr.com/photos/12426416@N00/1228875390/
http://www.flickr.com/photos/fallentomato/3827134627/
A way to do this:
Dedicated Team
Performance Engine
Dedicated Team
The Brent Effect
Be Transparent
http://www.flickr.com/photos/seier/3349428961
The experiment works. Now what?
Back into Performance Engine
Performance Engine
Dedicated Team
Grow the dedicated team
Performance EngineDedicated Team(becomes the
Performance Engine)
Two examples:
Infrastructure Engineering
Continuous Delivery Experiment
Embrace your organization.Introduce something awesome.
Embrace your organization.Introduce something awesome.
Thanks from Nordstrom Infrastructure EngineeringJon DeCamp @jondecamp - Doug Ireton @dougireton -
Kevin Moser @moserke - Rob Cummings @opsrob