Chetan Kumar L SBangalore +91 9620902354 lschetan@gmail.com

Expertise In

Requirements Elicitation / Analysis

Business Process (AS-IS/TO-BE) Analysis

FIT-GAP & Risk Analysis

Business Process Re-Engineering

Agile Methodology

User Acceptance Testing

Presales / Proposals

Vendor / Stakeholder Management

Client Relationship Management

Documentation & Reporting

Personality Traits

Self Motivated

Out-of-the-box Thinker

Analytical & Problem Solving Skills

Decision Making Skills

Communication & Interpersonal Skills

Team Building & Leadership

Quality-Focused and Detail-Oriented Business Analyst

~ Excellent blend of analytical skills, technical background and leadership ~

Domain Expertise: Finance (Banking), Healthcare (Claims), Insurance (Mortgage), Retail, Supply Chain, Professional Services and HR (Resource Management)

Executive Summary

Dynamic and results-driven Business Analyst with over 9 years’ experience in gathering business requirements, analyzing critical business problems, preparing business design specifications and proposing appropriate solutions

Expert in interacting with clients and stakeholders to get a better understanding of business processes

Skilled in driving process improvement initiatives with consistent success in maximizing operations and business efficiency

Fluent in a broad range of technologies, including HTML, Core Java, OOPS, C, SQL, Business Objects, MS-Visio, IRISE, EA, Rational Rose, UML, Adobe Photoshop

Key Career Highlights

√ Successfully led the project to implement the best Mortgage Interest Calculator in US, FACC-First American Comprehensive Calculator which was awarded Best Project from COO

√ Best Employee of the year 2004 at TELEWEST BROADBAND, UK

√ Bagged the Best Marketing Executive Award along with other 250 persons while working for direct marketing in the world’s NO. 1 company COBRA in Europe (2005)

√ Instrumental in Employee engagement Activities (Team FIS)

Professional Experience

Infosys, Bangalore Sep 2013 till dateConsultant: Business Analyst

Key Highlight: Accomplished 16,000+ man hours by automating business with intelligent design of routing for work allocation leading

to enhanced productivity/ resource optimization for customers

Key Responsibilities: Provide consulting services for Process and Domain for Technology Service Group (TSG) Review and analyze the scope of automation for FTE efficiency and effectiveness Analyze current business processes of clients and propose automation tools with cost and operational benefits Collate business requirements and conduct FIT-GAP analysis Research & analyze latest market trends in BPO automation tools and recommend new features to the product team Provide support to presales team in RFP/RFI submissions

Fidelity Information Services (FIS), Bangalore Mar 2010 - Sep 2013Business Analyst

Key Highlights: Exploited risk opportunity of customer satisfaction “Impacting over 1200 branches across citizen’s bank by increasing

5% Customer Satisfaction for FY2012 where industry average was 3% (J.D. Power and Associates). Successfully managed Touch Point Sales and Services project for Royal Bank of Scotland - Citizens, USA to enable

Bankers to open accounts, offering various services and maintaining customers profile in Bank Branch Managed Profile project for ING-NL to maintain loan and deposit accounts of ING customers.

Key Responsibilities: Managed a team of Business Product Analysts and Business Consultants to ensure successful completion of projects Upgraded and re-designed different products to meet organizational objectives Developed proposals, business requirements documents, software requirement specifications document and use cases Conducted research on new products and developed product roadmap and migration strategies Interacted with the client for detailed understanding of existing system for functional review of the project Assisted the sales team in preparing BRD/Use Case Base and conducted demos for clients Maintained Issue (Testing, Quality Review, Impact) and Change Log (Initial Draft) Managed System integration testing and First of Acceptance Testing (User Acceptance / Signoff)

First Indian Corporation (FIC), Bangalore Oct 2008 – Feb 2010Business Analyst

Key Highlight: Successfully managed the project to improve synchronization between FAST™ and AgentFirst™ by expanding the data

fields being sent from FAST™ to AgentFirst™ using Publishing. Gathered requirements to design background processing logic for AgentFirst™ to simulate 97% of the US mortgages.

Key Responsibilities: Participated in business process modeling, prepared functional specifications, CDD’s, use cases, test case and process

flow diagrams with IRISE Chaired status meetings with team members and provided project status report to the client and senior management Conducted market research on the competing products and provided inputs on the same to the client Analyzed changing requirements and managed changes requests as business FIT settings Verified Endorsement policies, Rate Table policies; updated Rate tables and Policy documents

Software Paradigms InfoTech, Mysore Jun 2006 – Oct 2008Business Analyst

Key Highlights: Successfully managed Product Rationalization Program to introduce KPIs to store managers and assisted in analyzing

the store performance Led and managed Core Bank Project to control the inconsistency created in general ledger financials on dispatched

goods not returned based on Major Accounts agreement

Key Responsibilities: Participated in UI development and knowledge transfer to the development team Managed change requests from clients and updated relevant guidelines as per lead guidelines Worked as a liaison between onsite and offshore teams Conducted unit testing and re-verified the fixed master setup with approved development Reviewed test cases / test scenarios developed by QA. Conducted UAT and Unit testing

Academics

E-MBA (Sales & Marketing), Indian Institute of Management, Lucknow (2013) MS (Computer Science), Worchester University, UK (2005) Bachelor’s Degree (Computer Science), VEC, Bellary (2000)