CHI 2003Overview

ACM Conference on Human Factors in Computing

Agenda

• What is CHI?• Conference Session Highlights• Research-Based Web-Usability

Guidelines• Persuasion• Information Visualization• Emotion• Cultural Probes

What is CHI?

• Conference put together by ACM• Based on discipline called HCI (Human-

Computer-Interaction)

Why is This Powerful?

• Brings together many disciplineso Researcho User-Centered Designo Graphic Designo Computer Scienceo Library Studieso Psychology

• Facilitates networking, imagining, learning, and collaborating

Conference Highlights

• Breaking down text by emotions• User frustration• Eye contact and communication

between humans and computers• Combining the Arts with HCI

Research-Based Web Design and Usability Guidelines

Panel Discussion by the National Cancer Institute www.usability.gov/guidelines

• Top fifty web design and usability guidelines analyzed

• Each guideline represents studies, usability test results, and/or general web design ideas that exist

Research-Based Web Design and Usability Guidelines

Persuasion

• How To Motivate and Persuade Users • Tutorial Presentation by B.J. Fogg,

Stanford University Persuasive Technology Lab

• Amazon.Com Gold Box offers

• Quitnet• RSI Guard

Persuasion - Examples

Persuasion - Examples

• “ […] one million players have gone through virtual basic training in the America's Army: Operations game.”

• “[since] July 4th, 2002, gamers have played more than 100 million missions!”

• www.AmericasArmy.com

Persuasion

• Macrosuasion vs Microsuasion

Persuasion

• Seven Ways Tech Tools Persuadeo Reduction o Tunneling o Tailoring o Suggestion o Self-Monitoring o Surveillanceo Conditioning

Persuasion

• Exerciseo What Attitudes are desirable?o What attitudes do you want to change or

reinforce?o What behaviors are desirable?o What behaviors do you want to change or

reinforce?

Information Visualization

Tutorial by Marti Hearst, UC Berkeley

• Explore• Calculate• Communicate• Decorate

Information Visualization

Information Visualization

Emotion

• Closing Plenary by Donald Norman, Nielsen Norman Group

Emotion

Emotion

Emotion

Emotion

Emotion

Emotion

• Typeso Behavioral (Routine)

• Emotional Icons

Emotion

Pieter Desmet, ID Studio Lab, Delft University of Technology

Emotion

Emotion

Cultural Probes

• Article by Bill Gaver, Tony Dunne, and Elena Pacentio What are they?o What is their purpose?o How were they used?o Examples?o Outcomes?

Cultural Probes

Cultural Probes

Cultural Probes

Cultural Probes

Cultural Probes

Cultural Probes

• Design Inspiration

Cultural Probes

Cultural Probes

• Created Probes For Other Attendees• Exchanged Probes and Completed• Brainstormed• Created New Designs

Agenda

• What is CHI?• Conference Session Highlights• Research-Based Web-Usability

Guidelines• Persuasion• Information Visualization• Emotion• Cultural Probes