chi summit15 2a candidate royal treatment_ahead_5.21.15
TRANSCRIPT
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Rethinking Candidate Experience:The Royal Treatment
Angie VerrosAHEAD, Director of Talent Acquisition
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What is a ‘Candidate’?A. Somebody who can do the jobB. Everyone who expresses interest in a specific opportunityC. Every qualified applicantD. Everyone we bring in for an interview
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And the Answer is…• B. Everyone who expresses interest in a specific opportunity
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What is Candidate Experience?
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First Impressions are Everything• Company website • Attitudes & opinions that people form while seeking a job• Thoughts about the recruiting process• Emails exchanged• Phone calls returned• Interviews conducted• The firm as a place to work• The people they meet• Subsequent actions from the firm
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Opinions Matter• Opinion of Your Company Starts Before the Employee Joins• Great job seeker experiences bolster your company’s brand• Happy new employees share positive experience• Most job seekers read 4-7 reviews before forming an opinion of a
company • Only 5% of applicants rated their candidate experience as excellent• 34% of applicants rated their candidate experience as poor
*Recruiting Blogs: 50 Recruiting Stats Every Talent Acquisition Pro Needs to Know!*Mysteryapplicant.com infographic
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Relationships Matter• The job market is cutthroat due to an
increased demand for skilled workers– To succeed, recruiters plan to invest more in:• Social recruiting (73%)• Referrals (63%)• Mobile (51%)
*Jobvite Social Recruiting Survey 2014
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• 84% of job seekers would consider leaving their current employers for a company with an excellent reputation
• 46% of Glassdoor members are reading reviews when they have just started their job search and have not yet spoken with a company recruiter or hiring manager
• 69% would not take a job with a company that had a bad reputation , even if they were unemployed!
*Glassdoor Employer Brand Analytics 101
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A Candidate Experience Story• Applied on company website• Timely response from recruiter• Recruiter phone interview• F2F interview scheduled
• After the interview
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Importance of Candidate Experience• What would a candidate do if they experience
a bad experience?– Never seek employment at the company again– Tell others not to work there– Tell others not to purchase products or services
from the company
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A Positive Candidate Experience• Improves candidate quality• Improves company reputation• Larger talent pool
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Candidate Treatment• How do you communicate
with qualified candidates that are not selected as finalists?
• How do you treat unqualified candidates?
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Jobvite & Candidate Experience• Market Jobs & Recruitment
Brand• Application Process• Candidate Workflow• Employee Referral Program• Reporting
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Quick - Easy - Smart• If your hiring process is efficient, you
are able to recruit quickly & easily
• Jobvite provides– Easy to apply solution– Transparent and frequent
communication– Hassle free interviews/calendar -
screenshot– Quick decision and communication