chicago center overview and guide - accenture€¦ · accenture invests in over 40 innovation...
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Financial Services Innovation Center
Chicago Center Overview and Guide
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Accenture’s Innovation Center Network
The Financial Services Innovation Center (FSIC) and the Accenture Customer Innovation Network (ACIN) are co- located in Chicago. These centers host over 150 workshops annually.
Workshops Provide:
• An interactive experience infused with research, global industry expertise, and the latest innovations.
• Agendas that aligns innovation with Accenture’s business service offerings.
• On-site technology demonstrations and end-to-end customer scenarios to illustrate the “art of the possible.”
• TelePresence and video capabilities to bring in leadership, key experts and cutting-edge technology virtually from across the globe.
• Facilitated activities to build forward-looking strategies with brainstorming, visualization techniques, and prioritization exercises to determine action-oriented next steps.
Europe Latin America APAC North America
Enable an interactive experience granting access to research, global industry expertise and demonstrations of latest innovations
Follow a vision-driven idea development process that encourages early exploration yet quickly focuses on business applications
Focus on your industry, acting as innovation catalyst, supporting an exchange of information, ideas and skills
Accenture invests in over 40 Innovation Centers globally. Here is a snapshot of some of the centers that are a part of a global network built for experiencing, research, innovation, development, and delivery.
Accenture’s Innovation Center Network Global Footprint
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What People Have to Say About Their FSIC Experience
"The case studies you shared along with the technology innovations in your Branch of the Future provided wonderful insights for us and gave us several things to consider.“ VP, Channel Strategy & Customer Experience at Large National Bank
“Thank you very much for the experience yesterday, it was valued by the entire group and very relevant to our current work. I personally am energized.” Chief of Staff, Marketing & Communication for Large Life Insurance and Retirement Company
"Very impressed with what I saw — I had no idea Accenture was in the Infrastructure business.“ Client from Large Global Insurance Brokerage
“I can’t tell you how inspiring the time was, and I returned energized and ready to dive into work! Thank you so much for your time – it was hugely valuable.” - Retail Payments Strategy Lead at International Retail Bank
“The ultimate compliment is I would like to do it again next year.” - CIO at international insurance company
“This has been great, very mind expanding…fantastic combination of content and collaboration. You’re giving us a lot to think about. We definitely want to come back and bring others with us.” - SVP Corporate Strategy, Insurance Company
The Experience
We offer a range of workshop themes focused on current business issues and trends. Each theme is tailored to your requirements and the topics you want to explore.
YOUR CUSTOMERS BETTER UNDERSTOOD THROUGH ANALYTICS CONNECTED TO YOUR COMPANY DIGITALLY
Consumer @ the Edge Discuss customer-centricity trends and how your company must respond. • What trends will likely change in the future? • What technologies can enable you to respond? • What are the implications on behavior and
operations?
Driving Profitable Growth & Acquisition through CRM
Big Data & Winning with Enterprise Analytics
Experts deep dive on big data, analytics. In a customer- centric landscape:
• How can you leverage existing customer data for targeting marketing and “next best action”?
• How can you enable analytics to optimize distribution effectiveness and cross-sell?
• Where will new sources of data be found and how can they effectively be used?
Delivering a Meaningful Digital Experience Hear what best in class companies are doing to improve customer experience online, across mobile channels, and on social media and discuss how you can utilize digital channels to strengthen relationships with your customers.
Innovation Brainstorming & Prioritization Identify opportunity areas to bring back to the your counterparts.
Sample Workshop Journey:
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Sample Topics
Consumer @ the Edge
(Customer Trends)
Telematics | Smart Home
| IIoT
Technology Vision 2014
Growth & Acquisition
Through CRM
Delivering a Meaningful
Digital Experience
Big Data
The Digital Ecosystem: A
Customer-Centric
Approach
Enterprise Analytics
Digital Claims
Talent | Change
Management
SLoPe (social, local,
personal)
Virtual Tour of Next Gen
Financial Center in
France
Gamification
Business Results
Through Measuring
Change
Collaboration
Building a Culture of Innovation
Mobility Deep Dive
Intro to Small Tech Start-ups
For additional details on topics and sample agendas, please email the FS Innovation Center.
Contacts
Wayne Busch FS Innovation Center Executive Sponsor [email protected]
Marisa Fetter Chicago Center Lead [email protected]
Kathy Cohen Workshop Planner [email protected]