1/CRIS/Proj-IV/ AMC/Claims Phase-I/2007/Part-11 Date -12.01.2012

Chief Claims OfficersAll Indian Railways

Sub: AMC of hardware and networking equipments of Web enabled Claims Project

Ref: Railway Board letter no. 2005/TC-1II/38/1 dated 10.02.2011 (copy enclosed)

With reference to Railway Board letter cited above, in which Board had sanctioned thework of AMC of hardware and networking equipments installed at all locations of Web enabledClaims Phase-I and Phase-II project for the period of 03 year.

CRIS has awarded the work to M/s 3i InfoTech Ltd, Noida for AMC of hardware andnetworking equipments at all locations of Web enabled Claims Phase-I and Phase-II Project fora period of three year on 09.12.2011. The vendor has already started survey of the currentstatus of hardware and networking equipments at all locations for maintenance purpose.

A helpdesk is being set up at CRIS for logging complaints to resolve the hardware andnetworking equipment related issues. One telephone number will be provided for loggingcomplaints for failure of hardware and networking equipments very shortly. The contact detailsof the service centre nearest to your office will also be uploaded on the claims website veryshortly.

For network connectivity related issue, your attention is also invited to CRIS letter no.'3/CRIS/Proj-IV/HW/Claims Phase-1/2007 dated 07.02.2011 and 20.07.2011, CRIS has set up aCommunication Network Group at CRIS, New Delhi which primarily works to monitor networkconnectivity on daily basis of the various projects implemented by CRIS at all zonal offices ofIndian Railways. In case of network connectivity related issues, you may communicate yoursupport request to the Network Operation Centre (NOC) directly which is manned by NetworkEngineers of CRIS and operates on 24x7x365 basis. For more details regarding phone no.,Railway no., email id of the NOC, please login to www.claims.indianrail.gov.in.

The payment to the vendor is to be done on quarterly basis on submission of preventivemaintenance report duly signed by respective location in-charge. In case of anyissue/feedback/complaint against the vendor, please write in the quarterly PM report instead ofrefusing to sign the report. On the basis of your feedback mentioned in the quarterly report,CRIS will take action against the vendor. In case of non-signing of quarterly PM report bylocation in-charge, the AMC work will be stopped by vendor for next quarter.

You are therefore requested to render necessary assistance and coordinate with therepresentative of the vendor i.e. M/s 3i InfoTech , Noida, to perform their job so as to ensuresmooth functioning of all hardware and networking equipments of Web enabled Claims Project.

This disposes of SER's letter no. CA-1/50Nol.-IIi/MC dated 03.08.2011 and 13.10.2011addressed to CCO/Northern Railway. /~

(Chhatrasal Singh)General Manager/PMS

Copy to:

Executive Director/PG, Railway Board, Ministry of Railways, Rail Bhavan, New Delhi for Kindinformation.Registrar, Railway Claims Tribunal (Principal Bench), New Delhi for issuing similar instructionsto all RCT benches.

GOVERNEMNT OF INDIAMINISTRY OF RAILWAYS

RAILWAY BOARD)

No.2005jTC-IIIj38j1Rail Bhawan, New Delhi - 110 001

Dated :~. o-f( .2011

The General MangerNorthern RailwayNew Delhi

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Sub: Annual Maintenance Contract (AMC) for the Hardware, Software and

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networking equipment used in the Web enabled Claims Phase-I and~hase-II Project.'I

Ref: CRIS letter no.1/CRISjProj-IVjClaims Phase-I/2007 dated 30.06.2010.

C(rJ /,~

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has been reduced to Rs. 211.12 Lakh as per following reductions:

tJ· (1) The A C cost has been restricted to 12% equipment cost for both

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phases.. . ~/ ~~J.. The period for AMC has been reduced to three years.

/::' 1-.\\ \vP(4J) The provision of 10% per annum increase in rate has not been accepted., r > The provision for software engineer and network engineer for software

maintenance of central site has been restricted to Rs. 80000j - (RupeesEighty Thousand only) per month.

The proposal for above mentioned provisions amounting to Rs. 548.02 Lakh

.\

2. Accordingly, sanction of the Ministry of Railways is hereby communicated forAnnual Maintenance Contract (AMC) of hardware, software and networkingequipments used in Web enabled Claims Phase-I and Phase-II at a total cost ofRs.211.12 Lac (Rupees Two Crore Eleven Lakh Twelve Thousand only) for a periodof 3 years.

3. Northern Railway is nodal Railway for releasing the payment. Paymentreleasing nodal Railway will subsequently make adjustments. with other zonalRailways on behalf of whom releasing the payments to CRIS. The schedule of thepayment will be as under -

(i) 30% of the sanctioned amount immediately on receipt of this letter.(ii) 50% of the sanctioned amount on issue of Purchase Order by CRIS.(iii) 15% of the value of Purchase order releasedj contracts awarded on

supply, installation and commissioning of hardware and software.(iv) Balance 5% on successful completion of AMC as certified by

DTCjClaims

4. The expenditure is chargeable to Revenue (Allocation - K-210).-.....---5. This issues with the concurrence of Finance Directorate of Ministry ofRailways.

No.2005/TC-III/38-1 Dated : jQ_.~~.2011

Copy to-

1. FA & CAO, FA&CAO(B&E), Northern Railway2. FA&CAO, All Indian Railways3. Deputy Comptroller and Auditor General of India (Railways), Room No. 224,

Rail Bhavan, New Delhi (with 46 spares)

ForFinancial COmmi~er!Rail wavs:..--. ~ .wc:::.----- - -,

Copy to

~ID/CRIS, Ne:v Delhi. .2. CCO/CCMs 01 All Indian Railways3. ED(C&IS), EDFX-II, EDF(Budget), F(X)-II, C&IS & 'Budget branches of

Railway Board