Chief ExecutiveCANDIDATE PACK | JUNE 2020

CHIEF EXECUTIVE | Candidate Pack 2

3 Welcome from the Chair

4 About Us

5 Our Services

6 Strategic Aims

8 About the role

11 How to apply

11 Timetable

Contents

We believe everyone should

have the opportunity to live healthy, safe

and happy lives

If it wasn’t for P’s kindness, care, patience and guidance,

I would not be alive today. There is no shadow of a doubt that

I would have ended my life, but it is thanks to Pavilions, the wonderful reception team, and especially P,

that I am not only alive, but living life today.

CHIEF EXECUTIVE | Candidate Pack 3

CLICK IMAGE (above) for Trustees’ Annual Report 2018-19

Our mission is to empower and support people to make positive

changes.

Welcome from the Chair

Dear Candidate

Thank you for your interest in the role of Chief Executive Officer at Cranstoun.

At Cranstoun, we believe everyone should have the opportunity to live healthy, safe and happy lives. We’ve been making a difference since 1969 by combining our expertise with innovative approaches and putting people at the heart of what we do.

We deliver a range of services across England, including community-based and residential substance misuse services, supported housing, specialist services for young people and families and carers, criminal justice and domestic abuse services.

In recent years, we successfully merged with Swanswell, another national charity providing support to people affected by addiction and other life challenges. Today, we continue to innovate and respond to ever-changing demands. We remain ambitious for our customers, our communities and our skilled and experienced staff teams, who strive to achieve the best possible outcomes for those we support. Our new CEO will be instrumental in developing and delivering a new strategy for Cranstoun to strengthen our position in an increasingly competitive environment.

This is an exciting opportunity for someone who shares our passion and has the ambition to drive the organisation forward to ensure we continue to provide excellent services, to more people, across more communities.

Best Wishes

Lesleigh BoundsChair

CHIEF EXECUTIVE | Candidate Pack 3

CHIEF EXECUTIVE | Candidate Pack 4

About us

Established in the 1960s to initially respond to local needs, Cranstoun has been delivering services for over 50 years. We offer a wide range of services across England, including community-based and residential substance misuse services, supported housing, specialist services for young people and families and carers, and domestic abuse services.

Our skilled and compassionate teams work with service users, families and communities, helping them to make positive changes. We’ve been making a difference since 1969 by combining our expertise with innovative approaches and putting people at the heart of what we do.

We bring a wealth of specialist knowledge and experience to our services and have a rich and diverse history of developing and delivering high quality, effective help to those in need.

AMBITION

We believe in our service users, our staff and our organisation, and strive to achieve service

excellence.

COMPASSION

We act with care and consideration at all times.

INNOVATION

We encourage new ideas and respond intelligently and flexibly

to local needs.

INTEGRITY

We are honest, open and accountable.

INCLUSIVITY

We make our services accessible to all members of the community and treat everyone with respect

and dignity.

CLICK IMAGE (above) to see a film about our work

Objective and Activities

Our vision: We believe everyone should have the opportunity to live

healthy, safe and happy lives.

Our mission: To empower and support people to make positive

changes.

Our values:

Our volunteers contributed over 15,000 hours of

their time in 2018-19

CHIEF EXECUTIVE | Candidate Pack 5

Adult treatment and recovery services, including community-based outreach,

treatment, recovery and support services.

Specialist services for young people, families and carers, and criminal justice

services.

Supported housing services, delivering holistic support targeted to develop living skills and help people to

access community services and networks.

Domestic abuse services including perpetrator

programmes and partner support.

For more information about our services, please visit: www.cranstoun.org/services

Our Services

Cranstoun provides a broad range of high quality, safe and successful services in Greater London, the Midlands and across Southern England.

Last year, we received over 12,500 referrals into our services

SUBSTANCE MISUSESwanswell Worcs, KidderminsterSwanswell Worcs, RedditchSwanswell Worcs, WorcesterSwanswell, West BerkshireResilience, Windsor & MaidenheadInspire, SuttonCranstoun SandwellPavilions, Brighton and Hove

YOUNG PEOPLESwitch BucksSwanswell, WorcestershireSwitch DudleySwitch Sutton

HOUSING SUPPORTSwanswell, BirminghamRitherdon Road, LondonWest Hill, LondonLead Worker Services, Birmingham

FAMILIES AND CARERSEast Sussex FACT

DOMESTIC ABUSEMen & Masculinities, EalingMen & Masculinities, HounslowMake a Change, East SussexDrive, WorcestershireTransform, Sutton

EMPLOYMENTPURE, Birmingham

CRIMINAL JUSTICEArrest Referral, West Midlands

Our Centres

CHIEF EXECUTIVE | Candidate Pack 5

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Strategic Aims 2018-21

Growth & Sustainability Achieving sustained growth to move Cranstoun into the large national charity group

Performance

Achieving service excellence across our portfolio of services

Care Quality

Ensuring effective governance and excellent standards of care across our services

Our People

Promoting an engaged, highly skilled, confident and compassionate workforce

Co-Production

Ensuring service users are equal partners in the design, delivery, evaluation and development of our services

Marketing & Communications

Increasing Cranstoun’s brand presence and improving the stakeholder brand experience

Our Impact

80% of our adult service users reported stable or improved physical

health.

All services inspected in 2018/19 were rated ‘Good’ by the Care

Quality Commission

82% of young people reported they were equally or more satisfied with their lives by the end of treatment

We get the freedom to develop things in a

way that will make them better. The areas we work

in tend to be based on our strengths – it’s how Cranstoun gets the best

out of people.Cranstoun staff member

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To find out more about our Trustees, please visit: www.cranstoun.org/about-us/board-of-trustees/

Our Trustees

Richard Pertwee Chair

Katharine Patel Treasurer and Vice Chair

Dr. Franklin Apfel

Cees Goos

Wayne Haywood

Tom Rutherford (Swanswell)

Andrew Furlong (Swanswell)

Cranstoun Organisational Structure

Audit & Compliance

Manager

Incident & Policy Manager

Director Operations

London & TV

Audit & Compliance Coordinator

Incident & Policy Coordinator

Director Development &

Innovation

Director Care Quality &

Governance

Clinical Director

Executive Director Operations

Executive Director Finance

Medical Director Executive Director Human Resources

Development Manager x 3

Marketing & Communications

Manager x 2

Human Resources Manager

Human Resources Administrator

Organisational Trainer

Development & Training Manager

Health, Safety & Facilities Manager

Central Services Manager

Central Services Administrator

Director Operations South & SP

Director Operations W Midlands

Finance Officer x 2 Finance

Administrator

Finance Manager

Service User Involvement Lead

Business Performance Analyst

Data & Systems Officer

Nomination & Remuneration Committee

Finance & Audit Committee

Board of Trustees/Directors

Quality, Governance and Safety Committee

FINANCE AND AUDIT COMMITTEE

EXECUTIVE DIRECTOR OPERATIONS

EXECUTIVE DIRECTOR HUMAN RESOURCES

EXECUTIVE DIRECTOR FINANCE

NOMINATION & REMUNERATION COMMITTEE

QUALITY, GOVERNANCE AND SAFETY COMMITTEE

BOARD OF TRUSTEES

MEDICAL DIRECTOR

CLINICAL DIRECTOR

FINANCE OFFICER X2

INCIDENT & POLICY

MANAGER

HUMAN RESOURCES MANAGER

HUMAN RESOURCES

ADMINISTRATOR

ORGANISATIONAL TRAINER

CENTRAL SERVICES

ADMINISTRATOR

DEVELOPMENT & TRAINING MANAGER

HEALTH, SAFETY & FACILITIES MANAGER

CENTRAL SERVICES

MANAGER

INCIDENT & POLICY

COORDINATOR

FINANCE ADMINISTRATOR

FINANCE MANAGER

DIRECTOR DEVELOPMENT & INNOVATION

DIRECTOR CARE QUALITY

& GOVERNANCE

DIRECTOR OPERATIONS W MIDLANDS

MARKETING & COMMUNICATIONS

MANAGER X2

SERVICE USER INVOLVEMENT

LEAD

DATA & SYSTEMS

OFFICER

DEVELOPMENT MANAGER X3

BUSINESS PERFORMANCE

ANALYST

AUDIT & PERFORMANCE COORDINATOR

AUDIT & COMPLIANCE

MANAGERDIRECTOR OPERATIONS SOUTH & SP

DIRECTOR OPERATIONS

LONDON & TV

Our Team

Lesleigh Bounds

Hugh Simpson

David Alcock

Sue Carroll

CHIEF EXECUTIVE | Candidate Pack 8

About the role

Job title: Chief Executive

Reporting to: Board of Trustees

Direct reports: 4 direct reports

Location: Esher, Surrey, with flexibility

Salary: c.£110,000 per annum

OVERALL PURPOSE:• To be responsible and accountable to the Board of Trustees for all Cranstoun’s activity,

ensuring compliance with statutory, regulatory and charitable requirements

• Provide inspirational, accountable leadership and direction to all staff, in support of Cranstoun’s vision and values

• Act as Cranstoun’s ambassador, leading and managing all external relations activity, building Cranstoun’s voice, reputation and profile

• Develop and grow income generation capacity, proactively seeking to broaden the funding base

KEY RESPONSIBILITIES:

Strategy and resources• Work with the Board and Senior Management Team to develop Cranstoun’s strategic plan,

business plans, budgets and performance targets

• Be responsible to the Board for Cranstoun’s overall financial and organisational health, ensuringthat income is maximised, and expenditure is controlled in line with budgets

• Ensure long term sustainability by developing income from a blend of funding streams acrossa range of associated markets

Leadership and management• Embrace Cranstoun’s strong people culture, building on high levels of employee engagement

• Lead, develop and empower the Senior Management Team

• Champion a culture of learning and accountability, ensuring everyone’s impact is visible and valued

CHIEF EXECUTIVE | Candidate Pack 9

About the role

KEY RESPONSIBILITIES contd:

Organisational service delivery and development• Ensure that we offer excellent, personalised and sustainable services to achieve our mission

• Work with the leadership team to ensure that the organisation is accountable, and that it delivers excellent outcomes for our service users, funders and employees

• Foster an environment of continuous innovation, ensuring Cranstoun is responding to both local and national trends

Governance• Work with the Chair, ensuring the Board fulfils constitutional and legislative requirements

• Provide appropriate and accurate management information and other guidance to the Board of Trustees to ensure they have a clear and accurate understanding of the health and performance of the organisation and are able to take informed decisions

• Support the Chair in ensuring the continued engagement and development of all Trustees

• As appropriate, monitor and advise on the composition of the Board, its committees and the process of self-assessment and development

External relations• Ensure strong and positive relationships with key external stakeholders to ensure that the

organisation builds a reputation for excellence and that opportunities are maximised

• Clearly articulate the value and impact of Cranstoun to a diverse range of audiences, partners, collaborators and stakeholders

• Represent the interests of Cranstoun externally, developing the charity’s brand and profile

• Use evidence-based outcomes to effectively influence external stakeholders

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Person specification

EXPERIENCE REQUIRED• Proven track record of leading an organisation that is geographically dispersed

• Experience of leading services in the health and social care sector

• An authentic and empowering leader who is able to inspire and communicate effectively at all levels across theorganisation

• Proven track record of creating and delivering an organisational growth strategy, demonstrating business acumen

• Track record of building success through partnerships, influence and diplomacy

• Demonstrable analytical acumen, able to analyse data to drive both performance and develop the organisation

• Experience of developing and maintaining relationships with a diverse range of clients, stakeholders and partnersincluding other charities, businesses and funders

• Supporting a board of trustees - effectively engaging the skills and experience of trustees in the development ofthe organisations business strategy

• Implementing plans whilst managing a wide range of shorter-term operational demands and transformation

• Experience of leading digital transformation – ability to innovate, evaluate, strategize and implement digitalresponses to meet organisational needs

• Experience of leading effective change management programmes across a leadership team

KNOWLEDGE, SKILLS AND ABILITIES• Knowledge of the governance, constitutional and legal requirements of a charity

• Knowledge of public sector procurement and commissioning requirements

• The ability to drive a ‘best in class’ culture and sustain a positive working environment

• Ability to implement a quality assurance and governance framework across the leadership team, including a goodunderstanding of clinical arrangements

• Ability to think strategically and to communicate the strategic vision and plan

• Ability to monitor performance across a range of functions

• Ability to negotiate with, influence and develop relationships with a wide range of diverse stakeholders

• Ability to process a large quantity of information and to communicate effectively with trustees, staff and otherstakeholders

• Non-judgemental, respects the needs and views of others. Champions equality, diversity and inclusion.

PERSONAL QUALITIES AND ATTITUDES• Committed to embedding the values of Cranstoun

• Open, honest and transparent – able to demonstrate a collaborative approach to leadership and management

• Highly responsive and commercially aware, able to anticipate potential external change and respond appropriately

• Resilience and tenacity – ability to think critically and be responsive

• Inspiring and highly professional – can demonstrate effective relationship management

• Excellent public speaker able to be an effective ambassador for Cranstoun

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To apply for this position please provide the following two pieces of information:

• A comprehensive CV, including details of your achievements in each role and details of two referees.

• A supporting statement, explaining how you believe your skills and experience match the requirements of therole, directly addressing the criteria as outlined in the person specification.

Applications should be submitted at the following website page: APPLICATION LINK

For an informal and confidential discussion about the role, please contact:

MELISSA BAXTER Managing Partner - Not for Profit: 07789 985229 / melissa.baxter@russam.co.uk

MARSHA ISILAR-GOSLING Consultant: 07818 509690 / marsha.gosling@russam.co.uk

Closing date for applications: Monday 22 June 2020

Preliminary interviews with Russam:

Final interview and informal meetings with Cranstoun:

Week commencing 29 June 2020

Weeks commencing 13 July 2020

How to apply

Timetable

96% of our staff feel that we have a positive impact

on society