chievements

8/7/2019 chievements

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chievements/Milestones

Since BSNL's formation on October 1, 2000 up to Sesignificant growth has been achieved in almost all the infrastructural par

y Number of exchanges has grown by 14% to 32369. y Equipped capacity has grown by 21.5% to 36.43 million in one yey Direct exchange lines have grown by 21.5% to 29.4 million. y TAX capacity has grown by 7.8% to 25,40,000. y OFC route kms has grown by about 26.9% to 241841.

Achievements April-December 2000:

New Telephone Connections:-

During 1999-2000 a record number of 45.40 lakh new telephone conprovided by BSNL, bringing the total number of DELs to 224.8 lakh.

During the current year (April-Dec. 2000) 27.23 lakh lines have bee Total lines installed as on 31-12-2000 is 252.4 lakh. Public Call Office (PCOs):-

In the urban areas, since there is a long waiting list for telephone coalso considering the fact the telephone facility is needed by general afford to have a telephone of their own, it was decided that the acceimproved by providing a large number of PCOs for general public.

chievements/Milestones Subscriber Trunk Dialing(STD):-

As on March 31, 2000, there were 3country. The equipped capacity was 480000 bringing the total to 194800

The number of stations connected Subscriber Dialing Network through increased by 3364 bringing the total As on December 31, 2000 the tota

increased to 374 and 258000 lines w

TAX network bringing the TAX switch2206000. STD Stations:-

The direct dialing facility is very usefdistant stations instantly. The BSNL been constantly increasing the numbstations in the country.

There were 21576 NSD/STD statio

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as on March 31, 2000. During April-December, 2000, 157

have been connected to Tax networktotal number of stations connected o

Transmission Systems:-

The status of microwave systems waDecember 31, 2000. 29704 RKMs ofsystems have been added bringing t201001 RKMs as on December 31, 2

During the year 2000-2001, the ta100000 villages out of which 14216 already been covered till December bringing the total to 388821 villagesDecember 2000. The remaining villato be linked with telephone lines by March, 2002.

Rural Telephony:-

(a) Coverage:- The objective is to prfacility in all the revenue villages anddemand in rural areas to meet the uobligation (USO) by March 2002. 3.7had been provided upto March 31, 2number of DELs in the rural areas wat the end of March 2000.

The task of providing village public t(VPTs) is being realized by using newsuch as Wireless in Local Loop (WLLTDMA/PMP and Satellite based telepand inaccessible villages, in addition

The target of providing DELs in rur

2000-2001 is 14.2 lakhs by opening exchanges. Achievement?



Total number of PCOs 326574, STD PCOs, 5449 NHPTs have been

March 21, 2000.

As on March, 31,2000 the number of villages having Village PublTelephones(VPTs)was 374605 out of 607491.

During 2000-01(April-December 2000), 152,150 PCOs have been

Provisions of Cellular Mobile Phones:-

It has been planned to introduce WLL technology in the network. Itsof WLL are its fast and easy deployment, flexibility, limited mobility service is being introduced in 27 cities by BSNL in the form of pilot pestimated cost of this project shall be about Rs.50 Crore. Telephone Services:-

3010 New telephone exchanges (Net addition) werecommissioned during 1999-2000 raising the total number of exchanges to 27569. The equipped capacity of TelephoneExchanges rose to 281.28 lakh lines with the net addition of 63.02 lakh new lines during the year representing anincrease of 28.87% over the previous year.

The equipped capacity of Telephone Exchanges as on Decem311.31 lakh lines.

All electromechanical exchanges in the country have beendecommissioned. Now the total switching network is electron

Achievements/Milestones

Status of Telecom Services:- Status as on

April 1, Ap



1999 20

A) Additions Direct Exchange Lines(Lakh Lines)

37.92 49

Net Equipped Capacity(Lakh Lines)

47.90 67

B) Accessibility Direct TelephoneExchange Linesworking (Lakhs)

179.40 22

Trunk AutomaticExchanges

388 36

Total PublicTelephones

520680 64

Telephone facility invillages

340640 37

InternationalSubscriber TrunkDialing (ISD) facility

236 23

STD Stations 21

Public Grievances:-

PG&I Section of Bharat Sanchar Nreceives complaints from all over monitors complaints for their earlsettlement. There are several meredressing public grievance throu

Grievance Cells, Telephone AdalaSessions and Customer Service C1999-2000, out of 8056 complainPG&I Cell, 7781 complaints were

During 2000-2001 (April-Decem

complaints were received and 464were disposed off.

Achievements/Milestones Telegraph Services:-

As on March 31, 2000, there were 973 Telegraph OfficeCenters and 42931 Combined offices. During the curreSeptember 30, 2000 one Telegraph office was opened total to 974.

Express Money Transfer

Services (EMTs) are working inA.P., Tamilnadu, Maharashtraand Kerala Circles with limited



transactions with in the Circles.

In an effort to modernise thetelegraph services, threeFormatted TerminalConcentrators (FTC's) have been

installed at CTO Ajmer, RTTCRajpura and CTO, Ludhianaduring 1999-2000. EKBC's havebeen installed in Bihar TelecomCircle, Ranchi; M.P. Telecomcircle Bhopal; Hoshangabad;Maharashtra Telecom Circle;and in U.P.(E) Telecom CircleBallia, Gorakhpur, Ghazipur, Banda, Deoria, FarrukhabJhansi. 5 EKBCs have been installed upto December 31circle at Bolangir, Baripada, Sambalpur, Keonjhar and

Quality of Services:-

96% of Telegrams were delivered within 12 day light hyear. Particulars of Bureau fax:-

Total number of bureaufax centers as on March 31, 2country was1427, through which 29.82 lakh messages during 1999-2000.

11.61 lakh messages were booked during April - Sept The number of incoming FAX messages which were dApril-September, 2000 was 4.12 lakh. Another 1.70 lakwere delivered during April-September 2000. New Technologies:-

New technologies are being adopted to expand and strtelecom services in the country. Very Small Aperture Terminals(VSATs):-

Under this scheme, BSNL is providing STD facility by uBased Multi Channel Per Carrier (MCPC Capacity of one7 channels).

MCPC-VSATs(7 Channel capacity each) were maduring the financial year 1999-2000, making totMCPC-VSATs as 351 at the end of financial year During the current year (2000-2001), 164 MC

been targeted out of which, up to December 31

VSATs have been made operational.Achievements/Milestones C-Band IDR schemes

Intermediate Data Rafacility is provided to channel capacity of eearth stations to 2 MB



and 8 MB(120 channeadditional IDR equipm

During the current yDecember 2000, IDRprovided to 15 Route

of 23 for the year 200HVNET - High Speed

A satellite based netwVSATs to provide higKbps) switched data as HVNET was made years back. The Netwto packet Switched PNetworks (INET/RABMInternational data nethe Gateway Packet SSystem of VSNL. The

envisages voice facilitVSATs including connPublic Switched Telep(PSTN). The Hub statlocated with satellite Mumbai.

HVNET-VSATs wereduring the financial ybringing the total numthe end of the year. Remote Area BusinesNetwork-RABMN-(VSA

These VSATs are LowTerminals (1.2 Kbps &Now with the availabspeed data terminals there is not much demVSATs. These VSATs purchased by the cussuppliers.

Of RABMN Terminal

commissioned duringyear 1999-2000, brinnumber of RABMN VS

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350 working till end o

Intelligent Network (I

Presently, the Intelligservices which have bintroduced/planned to

include (i) Free phone (FPH),(ii) Premium rate (PR(iii) Indian Telephone(iv) Account Card Cal(v) Tele Voting (VOT)(vi) Universal Access and(vii) Virtual Private N During December, 2

2001, IN services areextended at 20 more BSNL in addition to thexisting 81 cities

Achievements/Milestones Internet:-

Plans have been drawnto provide full range of Internet services.Under the NationalInternet Backbone(NIB), 14 Type A and31 Type B stationshave been planned.Itwas also decided to setup Internet nodes at allthe SecondarySwitching Areas (SSA) in the first phas A total of 89 BSNL nodes with custom

and 110 leased subscribers as on Marc During April to November, 2000, inte

been provided in 133 cities with a cust79216. During December, 2000 to March, 20

to provide Internet Nodes in the remaiIt is planned to open Internet Dhaba

quarters in the country by March, 200

Asynchronous Transfer Mode (ATM):-

Asynchronous Transfer Mode (ATM) ofmeet higher bandwidth for introductionapplications, high speed LAN inter-coninteractive video etc. and provide platf



the integrated delivery of a variety of communication services. It has also beinstall ATM switches at Delhi, Mumbai,Calcutta and Chennai. Digital Loop Carrier(DLC) Systems:-

The DLC is an important step towards which results in significant saving in cocheaper as compared to the copper coNetwork reliability is ensured. During systems were completed. High bit rate Digital Subscriber Line (H

The HDSL is a Pair gain system and woexisting copper cable. It helps in reducis cost effective.Transportation of 2 MBcopper cable up-to 4KM without regenon this system

The tender for procurement of additionof HDSL has also been finalized and plis under process. Information Technology:-

With a view to improving quality of the1999-2000, 655 more towns have beeproviding Fault Repair Service (FRS). 1been Computerized for Directory EnquDOTSOFT has been implemented in 15

The Indian Telecom Sector-Going into 2011 This sector has shown tremendous growth as well as potential. Let's find out what future has in store for the Indian telecom i

ndia has emerged as one of the youngest and fastest growing economies in the world today. One of thesectors that has shown the signs of profitability and contributed significantly to the country's economy is thetelecom industry. In fact, the Indian telecom market has gained recognition as one of the most lucrative

markets globally. The vast rural market holds a huge potential to drive the future growth of the telecomcompanies. Further, the government's initiatives for increasing the telecom connectivity in rural areas, are

also likely to aid the telecom service providers to extend their services in the unconnected rural areas.

Customer Centricity

Telecommunications companies recognize that becoming customer centric is key to their long term

competitive advantage, as many players offer similar features. Customer centricity depends on having asingle view of the customer data that gives clear insight into the customer behavior, purchasing patterns,

and segmentation. Telecom organizations need access to data that is accurate, reusable, and productive, sothat they can create a holistic, real-time view of their customers.

Opportunities

With the arrival of 3G, various operators in India are particular about providing faster and more robustInternet, better access of data services including e-commerce, social networking, audio-video conferencing,and many other broadband applications with very high speed. The deployment of 3G services is also likely to



help the emergence of new VAS. The demand for value added services is likely to surge given that 'Gen Y'are more inclined to use the smartphones and adopt the VAS services. Moreover, with the implementation of

mobile number portability, the service providers need to focus more on developing VAS as a servicedifferentiator to retain their existing customers besides attracting the newones.

Knowledge is Power

Most telecommunications companies face 3 significant challenges: Increasingresponsiveness to the industry convergence and consolidation; improvingcustomer acquisition and retention; and, effectively managing within theregulatory environment. Addressing these challenges requires clean,consistent, and accurate data integrated from disparate sources across theenterprise, including network, product, ordering, provisioning, equipment,customer, financial and billing systems.

Convergence, Consolidation, and Competition

Today, numerous industry challenges are forcing telecom companies to streamline operations and increasecompetitive agility. These challenges include:

y Convergence of Services: Telecom companies are bundling broadband, voice, wireless, video and

other emerging technologies together, as well as a variety of value added content, in an effort toremain competitive, offer seamless services and attract more customers.

y Industry Consolidation: Ongoing mergers and acquisitions have resulted in duplicate systems andapplications across the organization, which have made it difficult to integrate data, realize costbenefits and capitalize on new revenue opportunities.

y Increased Competition and Diminishing Revenue Streams: With new players entering the

market, telecommunications companies are competing strongly and selling products and servicesbeyond their core offerings and at much cheaper prices. This is resulting in less revenue fromtraditional sources, more pressure on profit margins, and an urgency to find new revenue streams

by investing in new technologies such as VoIP or fixed/mobile convergence.

To combat these challenges and improve operational efficiency, telecom organizations are investing in new

IT applications that support product and service bundles, enhancing or replacing their existing operationalsupport systems (OSS) and business support systems (BSS), consolidating redundant systems,implementing automated service provisioning and customer self service, etc.

Conclusion

The success of the telecommunications sector had been limited to the urban areas till now. Conventionally,voice services have been the key driver for the development of the sector, and the telecom operators willalso benefit from the introduction of 3G services in the long term. While broadband connectivity and mobile

VAS services are likely to open up newer markets, implementation of new technologies and applications bythe telecom players will ensure complete efficiency in the business operations.

chievements

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