Child Protective ServicesRegion 8

Children First: Protected and

Connected

Region 8FY

2007FY

2008

FY 2009

*

Investigations 58.2 32 27.4Family Based

Safety Services 25.1 38.3 21.5

Conservatorship 36.7 29.9 23.4*Annualized Second Quarter Data

REASONS FOR LEAVING

SalaryStressNot Feeling Valued

REASONS FOR LIKING JOB

Helping FamiliesCo-workersBenefits/Supervisor Support

Flexibility

By stage of service

Approximately 100 randomly selected caseworkers – 8/08

Neutral facilitation

Suggestions for retention

Themes

Consistency Across Programs

Formal Mentoring Program for Conservatorship Workers

Supervisor Development

Orientation

New Supervisors Support Group

Integrity Coaching

DFPS Tomorrow Program

Statewide VideoProvide Realistic Job Preview

Screen In Best Candidates Joint Interviews with Supervisors

Launched in Investigations March 08

Workers with more than 45 cases

No new assignments for 30 days

Clear out workload – start fresh

All stages of service

Retention Agents (Investigation)All-Stars (Family Based Safety

Services)ROC (Conservatorship)

Mentors assigned day one

Guides caseworker through first few months

Investigations Program Review

Learned Tasks and Skills Not Taught in Training

Protégés Felt Supported by their Mentor and Supervisor

92% of Mentors Saw Increase in Their Leadership Skills

Investigations Program Review, Cont.

100% of Mentors interested in Supervision

Turnover Decreased 58.2% FY 200732% FY 2008 27.4% FY 2009*

*2nd Quarter Annualized Data

FBSS Program Review Received “Hands On” Training Gained Confidence to Work with

Children and Families 100% of Supervisors Would

Recommend Workers & Want Program to Continue

Turnover Decreased 38.3% FY 2008 21.5% FY 2009*

*2nd Quarter Annualized Data

Program Directors co-housed with staff

Most workers think Program Directors are approachable

Workers are hesitant to go to Program Directors about supervisory issues

Began last year 1 Investigation Unit 1 Family Based Unit

Expanded this year 5 more Investigation Units 4 more Family Based Units

Portable office

Extensive Training

Quarterly Meetings

Are you Single?

ABC ClubWOW Club100% Club

Fun eventsMonthly

newsletterPicnic for

staff & their family

Christmas in July

Tennis shoe drive

Pajama drive

Recess & Reciprocity

Celebrating Families

36.4

41.0

27.7

22.6

0

5

10

15

20

25

30

35

40

45

50

FY '06 FY '07 FY '08 FY '09 *AnnualizedSecond Quarter Data

Region 8 Turnover by Fiscal Year

Region 8April 2007

April2008

April2009

Investigations 25.0 20.7 15.8

Family Based Safety Services 18.8 19.3 17.2

Conservatorship 45.2 41.9 32.3

Average Daily Caseload-Region 8

32.3

47.7

20.7

25

15.818.8

19.323.5 17.2

50.3

45.241.9

0

10

20

30

40

50

60

Investigation Family Based Safety Services Conservatorship

Partnership Between Casey Family Programs and American Public Human Services Association & CPS

Meeting in Region Since October 2008 Focus on Supervisory Development for

retentionExpanded Integrity Coaching for all

managersDeveloped & implemented new

supervisor orientationThis summer implementing support

groups Supervisor Survey

Supervisor Survey March 09

80% Participation Rate

Everyone evaluated supervisor & few questions on second line supervisor

Managers holding conferences & implementing developmental plans

Overall results were good

Supervisor Skill Development Conference

Rollout of Mission, Vision, Values Formal recognition program for

exhibiting MVV

Next goal – strengthening communication in Region 8 Consistency & teamwork among

programs Protocols on sharing vital information

(policy)