Title PageSummary Brief Description of the case and the results. To be completed last.IntroductionChildrens Hospital Description of history and purpose Vision or mission statement List of specialty services handled at the hospital Strengths Statistical information(Annual outpatient ranges, inpatient ranges, monthly, etc.) Front office information and layout, functions, staff, etc. Physician count, department staff, nurses, etc. Process flows (primary care, ed, codes, etc.)Main ChapterDetail description of the case problem, collection of data, analysis, operations methods and results.Patient Flow What is it? How can it benefit? When does it work? How to use it? Factors affecting pf Reasons for delay Process flow chart for patients in primary carePrinciples for Improving operational efficiency Observe movement patterns, volume, distance travelled Focus on interdependent movement and decreasing geographical Use optimization model Separate patient flow from staff reduces over crowdingBottlenecking Definition Analyze patients journey and identify bn (true constraint) Develop a patient process flow map Manage demand and capacity Recommendations to reduce bottleneckingSampling Data Design Total Monthly Data of new out patients. Sample 20 % of total montly Sample patient flow will be registration process, admission, primary care department, diagnostic service, prescription, billing Identify sources Surveys Case study files (maybe include 3 studies as appendices) Internet Hospital data Charts for total waiting time at various stages in patient flow process Average wait times in pfpConclusions Major requirements of primary care Show improved bottleneck Summarize how patient flow improves healthcare servicesRecommendationsBibliographyReferencesAppendixSurvey Sample Template