choosing your hospital - nhs · 2008-01-18 · choosing where to receive your full treatment, if...

Choosing your hospitalSefton

Primary Care Trust

For most medical conditions, you can now choose whereand when to have your treatment.

This booklet explains more about choosing your hospital.

You will also find information about the hospitals you canchoose from.

Second editionDecember 2006

Contents

What is patient choice? 1

Making your choice 2

How to use this booklet 3

Where can I have my treatment? 4

Your hospitals A to Z 7

Your questions answered 29

How to book your appointment 31

What do the specialty names mean? 32

What does the healthcare jargon mean? 34

Where can I find more information and support? 36

How do your hospitals score? 37

Hospital score table 42

What is

patient choice?If you and your GP decide that you need to see a specialist for moretreatment, you can now choose where and when to have yourtreatment from a list of hospitals or clinics.

Why has patient choice been introduced?Research has shown that patients want to be more involved in makingdecisions and choosing their healthcare. Most of the patients who areoffered a choice of hospital consider the experience to be positive andvaluable. The NHS is changing to give you more choice and flexibilityin how you are treated.

Your choicesYour local choices are included in this booklet. If you do not want toreceive your treatment at a local hospital, your GP will be able to tellyou about your choices of other hospitals across England.

As well as the hospitals listed in this booklet, your GP may be able tosuggest community-based services, such as GPs with Special Interestsor community clinics. Or, if your GP decides to refer you to a ClinicalAssessment Service and you then need to go to hospital, you will beable to choose from this list of hospitals.

General information 1

Making your choiceIn choosing where to have your outpatient appointment, you will bechoosing where to receive your full treatment, if you need it. This willinclude your initial outpatient appointment and any otherappointments for treatment (for example, inpatient care) or aftercare.

However, if you are not happy with your chosen hospital after youroutpatient appointment, your GP can make you an appointment atanother hospital.

If you need very specialised care, you may need to be referred toanother hospital. You may also be transferred to another specialtyif the hospital doctor feels that this is more appropriate for yourcondition.


How to use this bookletThis booklet includes information about your choice of hospitals.

Use the ‘Where can I have my treatment?’ table on page 4 tofind out which hospitals offer your treatment.You can then find information about individual hospitals. Thisstarts on page 7.You can also find out how your hospital scores against a numberof measures, some of which are patients’ views. Thisinformation starts on page 42.

You will also find other information in this booklet to help you makeyour choice. You can use the 'Contents list' at the beginning of thebooklet to find this information.

You can also find more information on www.nhs.uk

Your local library can help you use the internet to search for moreinformation on choosing your hospital. See the 'Where can I findmore information and support?' page later in this booklet for somewebsite addresses that you can use.


Where can I have my treatment? Use the chart below to check which hospitals provide the service you

need. In addition to the hospitals listed, your GP may be able to refer

you to community-based or other services. Ask him or her what’s

available in your local area. He or she will also advise you if the service

you need is not listed. Specialty name

Hospital providerAintree University Hospitals NHS

Foundation Trustpage 7

Central Manchester andManchester Children's University

Hospitals NHS Trustpage 8

Cheshire and Merseyside NHSTreatment Centre

page 11Countess of Chester Hospital

NHS Foundation Trustpage 12

Lancashire Teaching HospitalsNHS Foundation Trust

page 13Liverpool Women's NHS

Foundation Trustpage 14

North Cheshire Hospitals NHSTrust

page 15

Hospital information 4

Specialty name

Hospital providerRoyal Liverpool Children's NHS

Trustpage 16

Southport and Ormskirk HospitalNHS Trust

page 17St Helens and Knowsley

Hospitals NHS Trustpage 19

The Cardiothoracic Centre -Liverpool NHS Trust

page 20The Royal Liverpool and

Broadgreen University HospitalsNHS Trust

page 21The Walton Centre for

Neurology and NeurosurgeryNHS Trust

page 23University Hospital of South

Manchester NHS FoundationTrust

page 24

Wirral Hospital NHS Trustpage 25

Wrightington, Wigan and LeighNHS Trust

page 26


To find out more about the hospitals you can choose fromgo to page 7

To find out what these specialties mean go to page 32.

Aintree University Hospitals NHS Foundation Trustwww.aintreehospitals.nhs.uk

The Trust is in North Liverpool, with good motorway links, and is ateaching hospital providing general healthcare. Specialist services includemaxillofacial, gastric (stomach) and liver surgery, chest medicine andsleep disorders, rheumatology, stroke, diabetes, kidney dialysis,rehabilitation and joint replacement units. A new chemotherapy centreopens in 2007. Day surgery and outpatient clinics are also held atWalton Hospital.

University Hospital Aintree

Lower Lane,Liverpool,L9 7ALTel: 0151 525 5980

Trains: Fazakerley. Less than half amile.Buses: Merseytravel. 0151 2367676.Parking: On-site parking available. Charges apply.


Central Manchester and Manchester Children's UniversityHospitals NHS Trust www.cmmc.nhs.uk

The Trust was established on 1st April 2001, bringing together CentralManchester Healthcare NHS Trust and Manchester Children's HospitalsNHS Trust. The Trust's aim is to provide to all users and staff a qualityservice. We focus on providing care that is sensitive and responsive toindividual patients' needs.

Manchester Royal Eye Hospital

Nelson Street,Manchester,M13 9WHTel: 0161 276 1234

Trains: Manchester Piccadilly. Twomiles.Buses: Greater ManchesterTransport Executive (GMPTE). 0161228 7811.Parking: On-site parking available. Charges apply.

Booth Hall Children's Hospital

Booth Hall Children's Hospital,Charlestown Road, Manchester,M9 7AATel: 0161 795 7000

Trains: Manchester Piccadilly. Fivemiles.Buses: Greater ManchesterTransport Executive (GMPTE). 0161228 7811.Parking: On-site parking available. Charges apply.



Manchester Royal Infirmary

Oxford Road,Manchester,M13 9WLTel: 0161 276 1234


Royal Manchester Children'sHospital

Hospital Road,Pendlebury, Swinton,Manchester,M27 4HATel: 0161 794 4696

Trains: n/aBuses: Greater ManchesterTransport Executive (GMPTE). 0161228 7811.Parking: On-site parking available. Charges apply.

To see how yourhospital scores seepage 37



St Mary's Hospital for Womenand Children

Hathersage Road,Manchester,M13 0JHTel: 0161 276 1234


University Dental Hospital ofManchester

Higher Cambridge Street,Manchester,M15 6FHTel: 0161 275 6666




Cheshire and Merseyside NHS Treatment Centrewww.interhealthcareservices.co.uk

Cheshire and Merseyside NHS Treatment Centre is a new purpose-builtfacility. The Treatment Centre offers a 'one-stop shop' philosophy,where patients will have all assessments and diagnostic requirements,including MRI and CT scans, on the first outpatient appointment. Thecentre has 44 beds, four theatres and diagnostic services on site. Wescreen all patients for MRSA prior to admission.

Cheshire and Merseyside NHSTreatment Centre

Earls Way,Runcorn, Cheshire,WA7 2HHTel: 01928 574001

Trains: Runcorn East. One mile.Buses: Neighbourhood Travel Team.0800 1953173.Parking: On-site parking available. Charges apply.


Countess of Chester Hospital NHS Foundation Trustwww.coch.nhs.uk

The Trust has been rated a 'Top 40 Hospital' for clinical quality bybenchmarking company CHKS (2001 to 2006), and achieved theHealthcare Commission's three-star rating five years running. As well asa full range of inpatient, outpatient and day case services, there is a newkidney dialysis and outpatient unit (opened in 2006), a urologyassessment unit, cardiac catheter lab, dedicated eye centre and amodern day surgery centre.

Countess of Chester Hospital

The Countess of Chester Health Park,Liverpool Road, Chester,Cheshire,CH2 1ULTel: 01244 365000

Trains: Bache, Chester. Less thanhalf a mile.Buses: Traveline. 0870 608 2 608.Parking: On-site parking available. Charges apply.


Lancashire Teaching Hospitals NHS Foundation Trustwww.lancsteachinghospitals.nhs.uk

Lancashire Teaching Hospitals NHS Foundation Trust runs Chorley andSouth Ribble and Royal Preston Hospitals. It provides a range of generalservices to local residents, serving a population of around 390,000. Italso provides specialist services, such as plastic surgery and burns, cancercare, renal (kidney), neurological and disablement services to 1.5 millionpeople in Lancashire and South Cumbria.

Royal Preston Hospital

Sharoe Green Lane North,Fulwood, Preston,Lancashire,PR2 9HTTel: 01772 716565

Trains: Preston. Three miles.Buses: Traveline. 0870 608 2 608.Parking: Limited on-site parking. Charges apply.

Chorley and South RibbleHospital

Preston Road,Chorley, Lancashire,PR7 1PPTel: 01257 261222

Trains: Chorley. One mile.Buses: Traveline. 0870 608 2 608.Parking: Limited on-site parking. Charges apply.


Liverpool Women's NHS Foundation Trustwww.lwh.org.uk

Liverpool Women’s NHS Foundation Trust provides secondary andtertiary gynaecological services from two sites in Liverpool. It is one ofonly three NHS organisations to hold the Clinical Negligence Scheme forTrusts' highest rating for clinical safety. It has held the HealthcareCommission three-star rating for the last three years. In 2005, the Trustwas the first in Merseyside to attain Foundation status.

Liverpool Women's Hospital

Crown Street,Liverpool, Merseyside,L8 7SSTel: 0151 708 9988

Trains: Liverpool Lime Street. Twomiles.Buses: Traveline. 0870 608 2 608.Parking: On-site parking available. Charges apply.

Aintree Centre for Women'sHealth

Aintree Centre for Women's Health,Longmoor Lane, Liverpool,Merseyside,L9 7ALTel: 0151 529 2115

Trains: Fazakerley. Up to half a mile.Buses: Traveline. 0870 608 2 608.Parking: On-site parking available. Charges apply.


North Cheshire Hospitals NHS Trustwww.northcheshirehospitals.nhs.uk

The Trust provides a full range of hospital services to residents in NorthCheshire. In May 2006, we won the title 'Most Improved Hospital' in theTop Hospital Awards by benchmarking company CHKS. Recentdevelopments include a new genito-urinary (sexual health) medicinecentre, a £1.9m Coronary Angiography Suite (Heart Centre) whichopened in January 2006 and a £300,000 extension to the endoscopy(diagnostic investigations) suite.

Warrington Hospital

Lovely Lane,Warrington, Cheshire,WA5 1QGTel: 01925 635911

Trains: Warrington Bank Quay. Upto half a mile.Buses: National. 01925 4444250.Parking: On-site parking available. Charges apply.

Halton Hospital

Hospital Way,Runcorn, Cheshire,WA7 2DATel: 01928 714 567

Trains: Runcorn. Two miles.Buses: National. 0800 195 3173.Parking: On-site parking available. Charges apply.


Royal Liverpool Children's NHS Trustwww.alderhey.co.uk

This specialist trust treats around 200,000 children every year. It deliversservices in hospital and community settings for people living locally,regionally, nationally and internationally. It offers a comprehensive rangeof services at its main site, Alder Hey Hospital in Liverpool. Specialistservices include intensive care, bone marrow transplantation, heartsurgery, craniofacial (head and face) surgery, and neurosurgery.

Royal Liverpool Children'sHospital

Eaton Road,Liverpool,L12 2APTel: 0151 228 4811

Trains: Liverpool Lime Street. Fivemiles.Buses: Mersey Travel. 0151 2367676.Parking: On-site parking available. Charges apply.


Southport and Ormskirk Hospital NHS Trustwww.southportandormskirk.nhs.uk

We aim to provide safe, clean and friendly care. From 2001-2006 theTrust had the second lowest number of total MRSA cases for all generalacute trusts (Health Protection Agency). We are one of only 11 hospitalswith the highest award for clinical safety (NHS Litigation Authority,2006), and a Top 40 Hospital since 2002 (CHKS, the benchmarkingcompany). We have many purpose-built buildings including a womenand children's unit at Ormskirk.

Ormskirk and District GeneralHospital

Wigan Road,Ormskirk, Lancashire,L39 2AZTel: 01695 577111

Trains: Ormskirk. One mile.Buses: Traveline. 0870 608 2 608.Parking: On-site parking available. Charges apply.


Southport and Ormskirk Hospital NHS Trustwww.southportandormskirk.nhs.uk

Southport and Formby DistrictGeneral Hospital

Town Lane,Southport, Merseyside,PR8 6PNTel: 01704 547471

Trains: Southport. Two miles.Buses: Traveline. 0870 608 2 608.Parking: On-site parking available. Charges apply.

Southport General Infirmary

Scarisbrick New Road,Southport, Merseyside,PR8 6PHTel: 01704 547471

Trains: Southport. One mile.Buses: Traveline. 0870 608 2 608.Parking: Free, but limited.



St Helens and Knowsley Hospitals NHS Trustwww.sthkhealth.nhs.uk

The Trust focuses on providing high quality patient services and we wereawarded three stars by the Healthcare Commission in 2005. We providea wide range of services at Whiston and St Helens Hospitals to patientsfrom the surrounding areas. Our specialist services include the Merseyregional burns and plastics unit. A £338m redevelopment project willrebuild both our hospitals. The Trust is committed to improving patientcare.

Whiston Hospital

Whiston Hospital,Warrington Road, Prescot,Liverpool, L35 5DRTel: 0151 426 1600

Trains: Prescot. One mile.Buses: Traveline. 0870 608 2 608.Parking: On-site parking available. Charges apply.

St Helens Hospital

St Helens Hospital,Marshalls Cross Rd, St Helens,Merseyside, WA9 3DATel: 01744 26633

Trains: St Helens Central. One mile.Buses: Traveline. 0870 608 2 608.Parking: On-site parking available. Charges apply.


The Cardiothoracic Centre - Liverpool NHS Trustwww.ctc.nhs.uk

The Trust is one of the largest heart and chest hospitals in the UK,providing specialised services to people from the north-west of England,North Wales and the Isle of Man. The Trust has recently invested in newfacilities. In 2005, the Healthcare Commission rated it 'excellent' foroutpatient and 'good' for inpatient waiting times, and 'good' for lowMRSA infection rates

The Cardiothoracic Centre -Liverpool NHS Trust

Thomas Drive,Liverpool, Merseyside,L14 3PETel: 0151 228 1616

Trains: Broadgreen. Less than half amile.Buses: Traveline. 0870 608 2 608.Parking: On-site parking available. Charges apply.


The Royal Liverpool and Broadgreen University HospitalsNHS Trust www.rlbuht.nhs.uk

The Trust is one of the largest and busiest hospitals in the North ofEngland. The Trust is based on two sites: The Royal Liverpool Hospitaland Liverpool University Dental Hospital, and the Broadgreen Hospital.As well as providing general services to local communities, the Trustoffers regional specialist services. The Trust is closely linked withLiverpool University and John Moores University for teaching andresearch.

Broadgreen Hospital

Thomas Drive,Liverpool, Merseyside,L14 3LBTel: 0151 282 6000

Trains: Broadgreen. Up to half amile.Buses: Mersey Travel. 0151 2367676.Parking: On-site parking available. Charges apply.


The Royal Liverpool and Broadgreen University HospitalsNHS Trust www.rlbuht.nhs.uk

Royal Liverpool UniversityDental Hospital

Pembroke Place,Liverpool, Merseyside,L3 5PSTel: 0151 706 2000

Trains: Liverpool Lime Street. Twomiles.Buses: Mersey Travel. 0151 2367676.Parking: Off-site parking available. Charges apply.

The Royal Liverpool UniversityHospital

Prescot Street,Liverpool, Merseyside,L7 8XPTel: 0151 706 2000

Trains: Liverpool Lime Street. Onemile.Buses: Mersey Travel. 0151 2367676.Parking: Off-site parking available. Charges apply.



The Walton Centre for Neurology and Neurosurgery NHSTrust www.thewaltoncentre.nhs.uk

The only dedicated neurosciences Trust in the UK, we are situated innorth Liverpool and have a catchment population of over 3.5 millionacross the north-west, Isle of Man and North Wales. With aninternational reputation in some areas of expertise, referrals are acceptedon the basis of clinical need from across the UK. Outpatient clinics areheld by our clinicians at 14 different satellite hospitals across ourcatchment area.

The Walton Centre forNeurology and NeurosurgeryNHS Trust

Lower Lane,Fazakerley, Liverpool,Merseyside,L9 7LJTel: 0151 5253611

Trains: Fazakerley. Less than half amile.Buses: Merseytravel. 0151 2367676.Parking: On-site parking available. Charges apply.


University Hospital of South Manchester NHS FoundationTrust www.smtr.nhs.uk

We are a major teaching hospital Trust providing services atWythenshawe Hospital and Withington Community Hospital. The Trust isa centre for education and research. Our core values are involvement,initiative and innovation. We specialise in cardiology and cardiothoracicsurgery, heart and lung transplantation, treatment and research ofrespiratory conditions, burns and plastic surgery, breast care services andstroke services.

Wythenshawe Hospital

Southmoor Road,Wythenshawe, Manchester,M23 9LTTel: 0161 998 7070

Trains: Sale. Three miles.Buses: GMPTE (www.gmpte.com).0161 228 7811.Parking: On-site parking available. Charges apply.

Withington CommunityHospital

Neil Lane,Manchester,M20 2LRTel: 0161 998 7070

Trains: n/aBuses: GMPTE (www.gmpte.com).0161 228 7811.Parking: On-site parking available. Charges apply.


Wirral Hospital NHS Trustwww.wirralhealth.org.uk

Wirral Hospital NHS Trust has been rated as a three-star trust by theHealthcare Commission since 2002. We deliver services from two sites:Arrowe Park Hospital and Clatterbridge Hospital. The Trust provides afull range of district general hospital services.

Clatterbridge Hospital

Clatterbridge Road,Bebington, Wirral, Merseyside,CH63 4JYTel: 0151 3344000

Trains: Spital. Two miles.Buses: Traveline. 0870 608 2 608.Parking: On-site parking available. Charges apply.

Arrowe Park Hospital

Arrowe Park Road,Upton, Wirral, Merseyside,CH49 5PETel: 0151 6785111

Trains: Upton. Two miles.Buses: Traveline. 0870 608 2 608.Parking: On-site parking available. Charges apply.


Wrightington, Wigan and Leigh NHS Trustwww.wiganleigh.nhs.uk

The Trust is dedicated to providing the best possible healthcare and hasheld the Healthcare Commission three-star rating for the past threeyears. We operate from four hospitals and invest about £180m in themeach year. We have a specialist orthopaedic service that runs researchand offers training to overseas healthcare providers. We are committedto patient-centred services and to caring for patients as close to home aspossible.

Leigh Infirmary

The Avenue,Leigh, Lancashire,WN7 1HSTel: 01942 244000

Trains: Atherton. Two miles.Buses: Traveline. 0870 608 2 608.Parking: On-site parking available. Charges apply.


Wrightington, Wigan and Leigh NHS Trustwww.wiganleigh.nhs.uk

Royal Albert Edward Infirmary

Wigan Lane,Wigan, Lancashire,WN1 2NNTel: 01942 244000

Trains: Wigan North Western. Twomiles.Buses: Traveline. 0870 608 2 608.Parking: On-site parking available. Charges apply.

Wrightington Hospital

Hall Lane,Appley Bridge, Wigan,Lancashire,WN6 9EPTel: 01257 252211

Trains: Appley Bridge. Two miles.Buses: Traveline. 0870 608 2 608.Parking: On-site parking available. Charges apply.



Your questions answered

Is patient choice offered for all medical conditions?A choice of hospital is available for most medical conditions. However,not all hospitals treat every medical condition and some patients mayneed a more specialist service.

What if I don’t want to choose?You do not have to make the decision yourself. If you prefer, your GPcan still make the choice for you and recommend a hospital for yourtreatment.

What if I don’t want to go to a different hospital?You don’t have to. If you would rather visit the hospital that youusually go to, you can make that choice.

Will I have to pay?No, not as an NHS patient. All the hospitals listed provide services toNHS patients. As long as you choose one of the hospitals listed in thisbooklet, you won’t have to pay.


Is there help available for my travel arrangements to get tohospital?If your GP or the person who has referred you decides that you have amedical need for transport, patient transport services should beprovided. You may also have your travel expenses paid through the Hospital Travel Costs Scheme, if you get Jobseeker’s Allowance,Working Tax Credit, Child Tax Credit or Pension Credit, or qualifyunder the low-income scheme.

Where’s best for me?You might want to think about how you will get to hospital or whomight pick you up when your treatment has finished. If you are goingto be in hospital for a while, do you want to be close to family andfriends? You may also want to think about how quickly you want tobe treated. Would you be willing to travel further away if it meant thatyou could be treated quicker? Or you may have a different priority –hospital cleanliness or location, for example. The information in thisbooklet can help you make your choice based on the things thatmatter to you. You can also find more information on www.nhs.uk.


How to book your appointment

What you need to doHow ever you are being referred, your GP or practice team will let youknow what you need to do.

Once you have left your GP practice, you can speak to your localsupport services for more help with choosing your hospital. Theircontact details are on the back page of this booklet.

Using Choose and BookGPs may use a computer system to book your first outpatientappointment. This is called Choose and Book. This system gives youmore control over when you book your appointment. Your GP orpractice team can give you a leaflet called ‘An introduction to Chooseand Book for patients’ that will give you more information.

Without Choose and BookIf your GP is not yet using Choose and Book, he or she will send aletter to your choice of hospital and can also send you a copy. Thehospital will then contact you to make an appointment.


What do the specialty namesmean?Cardiology Heart and blood vessels.

Dermatology Skin, hair and nails.

Ear, nose and throat(ENT)

Ear, nose and throat disorders.

Gastroenterology Digestive system, including the liver, stomach,intestines and oesophagus.

General medicine Non-surgical treatment of diseases of theinternal organs, especially in adults.

General surgery Surgical treatment of abdominal organs, thethyroid gland and hernia.

Gynaecology Organs of the female reproductive system.

Neurology Nervous system, including the brain, spinalcord and nerves.

Ophthalmology Eye disorders, including injuries, infections,tumours and cataracts.

Oral-maxillo surgery Mouth and facial surgery.

Paediatrics Diagnosing, treating and preventing diseasesin children.


Rheumatology Inflammatory diseases of the muscles andjoints, including arthritis.

Trauma andorthopaedics

Musculoskeletal system including bones, jointsand supporting muscles.

Urology Kidneys, urinary, bladder and malereproductive organs.


What does the healthcare jargonmean?What’s an outpatient appointment?An outpatient appointment is when you visit the hospital to see aspecialist who will examine you so that he or she can diagnose whatthe problem is and think about what the best treatment will be.

What’s inpatient treatment?Inpatient treatment is when you go into hospital to have yourtreatment and stay overnight.

What is secondary or tertiary care?When patients are referred by their GP for further treatment, this isknown as secondary care. It usually means being treated by aspecialist in a hospital or a clinic. In some cases, patients may need tosee a clinician with highly specialised knowledge of their condition. This is known as tertiary care.

What are NHS Foundation Trusts?NHS Foundation Trusts are a new type of NHS hospital that are run bylocal managers, staff and members of the public. These trusts havebeen given more freedom than other NHS trusts. However, theyremain within the NHS.


What are NHS Treatment Centres?Some NHS Treatment Centres are run by the NHS and some are run bythe Independent Sector. They both provide treatment to NHS patientswith NHS standards of care. You do not have to pay for treatment ateither type of treatment centre – the cost will be covered by the NHS.

What’s a GP with a Special Interest?Sometimes, rather than going to a hospital or clinic, you may be ableto choose to be treated by a GP with a Special Interest. As well astheir GP qualifications, they have thorough training and experience ina specialist area.

What’s a Clinical Assessment Service?Sometimes, instead of referring you direct to a hospital for anoutpatient appointment, your GP might refer you to a ClinicalAssessment Service. They will assess your condition and will discussthe next stage of your treatment. This assessment may take place inperson or over the phone. Your GP will let you know what you needto do if he or she is referring you to a Clinical Assessment Service.


Where can I find more informationand support?Your GP should be able to give you the answers to some of thequestions you have about your condition.

Or, you can contact NHS Direct. Visit www.nhsdirect.nhs.uk, go toNHS Direct Interactive on digital satellite TV, or call 0845 4647 and askto speak to a health information adviser.

For other healthcare information

www.nhs.uk for an electronic copy of this booklet, to compareindividual hospitals, and other NHS information.

www.healthspace.nhs.uk for a secure place on the internetwhere you can store all your personal health information.

www.chooseandbook.nhs.uk for information on theelectronic booking system that GPs may use to refer you for anoutpatient appointment.

www.healthcarecommission.org.uk for quality andperformance information on hospitals from the independentregulator of healthcare.

www.patientopinion.org.uk, an independent website whereyou can find out what other patients are saying about localhealth services.


How do your hospitals score?The information given in thefollowing tables shows howsome hospitals are doing againstselected measures ofperformance as well as ratingsfrom patient surveys. Theinformation for independentsector hospitals and for NHSTrusts is collected in differentways.

What do the statistics sayabout Independent Sectorhospitals?

These performance indicatorswere collected over six months,from October 2005 to March2006.

Inpatient waiting times

This measures the length of timea patient waits to receivetreatment if they need to beadmitted to hospital. The targetis six months from the time aconsultant decided hospitaltreatment was necessary to thetime of receiving treatment.

Outpatient waiting times

This measures the length of timea patient waits for an

appointment following a referralfrom their GP. The target is 13weeks from the time the hospitalreceives the letter.

Cancelled operations

This measures the number ofoperations which had to becancelled for non-clinical reasons(i.e. equipment out of action, nobed available or staff away).

MRSA infection

This indicator closely monitorsthe number of MRSA bloodinfections recorded. NHS patientstreated at a hospital or treatmentcentre managed by theindependent sector, are testedfor MRSA prior to commencingtreatment. This significantly helpsreduce the risk of passing MRSAto other patients being treated atthe hospital.

What do patients say aboutIndependent Sectorhospitals?

The Independent Sector hospitalsand treatment centres eachconduct Patient SatisfactionSurveys.

The information given in thefollowing tables shows howsome hospitals are doing againstselected measures ofperformance as well as ratingsfrom patient surveys. Theinformation for independentsector hospitals and for NHSTrusts is collected in differentways.

What do the statistics sayabout Independent Sectorhospitals?

These performance indicatorswere collected over six months,from October 2005 to March2006.




This measures the length of timea patient waits for an

appointment following a referralfrom their GP. The target is 13weeks from the time the hospitalreceives the letter.


This measures the number ofoperations which had to becancelled for non-clinical reasons(i.e. equipment out of action, nobed available or staff away).

MRSA infection

This indicator closely monitorsthe number of MRSA bloodinfections recorded. NHS patientstreated at a hospital or treatmentcentre managed by theindependent sector, are testedfor MRSA prior to commencingtreatment. This significantly helpsreduce the risk of passing MRSAto other patients being treated atthe hospital.

What do patients say aboutIndependent Sectorhospitals?

The Independent Sector hospitalsand treatment centres eachconduct Patient SatisfactionSurveys.

Hospital performance information 37

The following indicators arebased on the responses to thesesurveys.

Clinical relationships

Patients treated at the hospitalare asked to comment on theway they felt they were treatedby the nursing staff and doctors.

Hospital cleanliness

This asks patients to comment onwhether they found the hospitalwards and toilets to be clean.Patients are also asked to expressan overall view on the cleanlinessof the hospital.

Warm, friendly place to be

Patients are asked to commenton whether they felt welcomedto the hospital, whether theenvironment was pleasant,friendly and warm and whetherthe care they received helpedthem to feel comfortable.

Overall patientsatisfaction

This indicates patients’ overallimpressions about the treatmentand care they received at thehospital.

The following indicators arebased on the responses to thesesurveys.

Clinical relationships

Patients treated at the hospitalare asked to comment on theway they felt they were treatedby the nursing staff and doctors.

Hospital cleanliness

This asks patients to comment onwhether they found the hospitalwards and toilets to be clean.Patients are also asked to expressan overall view on the cleanlinessof the hospital.

Warm, friendly place to be

Patients are asked to commenton whether they felt welcomedto the hospital, whether theenvironment was pleasant,friendly and warm and whetherthe care they received helpedthem to feel comfortable.

Overall patientsatisfaction

This indicates patients’ overallimpressions about the treatmentand care they received at thehospital.


What do the statistics sayabout NHS hospitals?

The measures cover the yearending 31st March 2006.




This measures the length of timea patient waits for anappointment following a referralfrom their GP. The target is 13weeks from the time the hospitalreceives the letter.


This measures the number ofoperations which had to becancelled for non-clinical reasons(i.e. equipment out of action, nobed available or staff away) andfor which a new date was notoffered within 28 days of theoriginal date.

MRSA infection

This measures the number ofMRSA blood infections recordedand whether the hospitalreduced the rates compared withthe previous year in line with theplanned number of reductions.

What do patients say aboutNHS hospitals?

A national survey of patientsreceiving treatment at NHS Trustswas conducted in 2005. Thecolumns include results fromquestions that asked about:

Building closerrelationships

Patients were asked whether theycould understand the answerswhich doctors and nurses gavethem to their questions andwhether they felt that a doctor ornurse talked in front of them as ifthey weren’t there.

Clean, comfortable,friendly place to be

This survey asked whetherpatients felt bothered by noise atnight, their opinion on how cleanthe room or ward was, how they

What do the statistics sayabout NHS hospitals?

The measures cover the yearending 31st March 2006.




This measures the length of timea patient waits for anappointment following a referralfrom their GP. The target is 13weeks from the time the hospitalreceives the letter.


This measures the number ofoperations which had to becancelled for non-clinical reasons(i.e. equipment out of action, nobed available or staff away) andfor which a new date was notoffered within 28 days of theoriginal date.

MRSA infection

This measures the number ofMRSA blood infections recordedand whether the hospitalreduced the rates compared withthe previous year in line with theplanned number of reductions.

What do patients say aboutNHS hospitals?

A national survey of patientsreceiving treatment at NHS Trustswas conducted in 2005. Thecolumns include results fromquestions that asked about:

Building closerrelationships

Patients were asked whether theycould understand the answerswhich doctors and nurses gavethem to their questions andwhether they felt that a doctor ornurse talked in front of them as ifthey weren’t there.

Clean, comfortable,friendly place to be

This survey asked whetherpatients felt bothered by noise atnight, their opinion on how cleanthe room or ward was, how they


rated the food, whether theywere given enough privacy whenbeing examined, whether theyfelt enough was done to controltheir pain and whether they weretreated with dignity and respect.

Safe, high-quality,co-ordinated care

Patients were asked whether theyfelt they were given conflictinginformation from staff, how longit took to be discharged andwhether they were given adviceabout any possible problems towatch out for when they wenthome.

Better information,more choice

This survey asked patientswhether they felt they wereinvolved as much as they wantedto be in decisions about theircare and treatment, if staffexplained about the medicinesthey were to take at home in away they understood and if theywere told about the possible sideeffects of that medication.

rated the food, whether theywere given enough privacy whenbeing examined, whether theyfelt enough was done to controltheir pain and whether they weretreated with dignity and respect.

Safe, high-quality,co-ordinated care

Patients were asked whether theyfelt they were given conflictinginformation from staff, how longit took to be discharged andwhether they were given adviceabout any possible problems towatch out for when they wenthome.

Better information,more choice

This survey asked patientswhether they felt they wereinvolved as much as they wantedto be in decisions about theircare and treatment, if staffexplained about the medicinesthey were to take at home in away they understood and if theywere told about the possible sideeffects of that medication.


Hospital score tableThese tables show how your hospitals score against a number of measures, some of which arepatients' views. For more information on what the measures mean, see 'How do your hospitalsscore?'.

The indicators for independent and NHS hospitals are in separate tables because the informationcomes from different sources, and the definitions and time-periods covered are slightly different.For example, a '3' score for an independent hospital is not directly comparable with a '3' scorefor an NHS hospital, although both will be good quality.

Performanceinformation Patients' views

Cheshire and Merseyside NHS Treatment Centrepage 11

Performance information Patients' views

Achieved target >90 out of 100

Underachieved 80-90 out of 100

Failed <80 out of 100

Data not available Data not available


Aintree University Hospitals NHS Foundation Trustpage 7

Central Manchester and Manchester Children's UniversityHospitals NHS Trust

page 8Countess of Chester Hospital NHS Foundation Trust

page 12Lancashire Teaching Hospitals NHS Foundation Trust

page 13Liverpool Women's NHS Foundation Trust

page 14North Cheshire Hospitals NHS Trust

page 15Royal Liverpool Children's NHS Trust

page 16Southport and Ormskirk Hospital NHS Trust

page 17St Helens and Knowsley Hospitals NHS Trust

page 19The Cardiothoracic Centre - Liverpool NHS Trust

page 20


The Royal Liverpool and Broadgreen University HospitalsNHS Trust

page 21The Walton Centre for Neurology and Neurosurgery NHS

Trustpage 23

University Hospital of South Manchester NHS FoundationTrust

page 24Wirral Hospital NHS Trust

page 25Wrightington, Wigan and Leigh NHS Trust

page 26

For full details of how the scores were calculated please go to

www.nhs.uk/documents/choice/indicators.pdf

Notes page:

For confidential support with choosing your hospital,contact:

Patient Advice and Liaison Service (PALS)Sefton Primary Care TrustBurlington House Crosby Road NorthWaterlooLiverpoolL22 0QB

Tel: 0151 284 1584Email: [email protected]: www.seftonpct.nhs.uk

Other formatsYou can get this booklet in other formats (for example, in otherlanguages, on audio tape, in Braille, in British Sign Language, ineasy-to-read print and in large print). Please contact your GP practiceteam for a printed copy. For an electronic copy, please go towww.nhs.uk

The general information in this booklet has gained Plain EnglishCampaign's Crystal Mark for clarity, meaning that it is as easy to readas possible.

Please note that the information was correct at the time of printing.

276033/112© Crown copyright 2006 1p Dec 06 (BEL)

choosing your hospital - nhs · 2008-01-18 · choosing where to receive your full treatment, if...

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