chorus - thales reference system february, 2006
DESCRIPTION
Chorus - Thales Reference System February, 2006. Why. Obsolescence of existing Group and Units Reference Systems : Group transverse improvement initiatives: IS Convergence, Customer Commitment, Bid process improvement… Group’s changing organisational structure - PowerPoint PPT PresentationTRANSCRIPT
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Chorus - Thales Reference SystemFebruary, 2006
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Why
Obsolescence of existing Group and Units Reference Systems : Group transverse improvement initiatives: IS Convergence, Customer
Commitment, Bid process improvement…
Group’s changing organisational structure Need to support the set up of Divisional Management Need to foster convergence in newly created entities and across Divisions
Decision of the Group Operations committee to set up a common Group Reference System : CHORUS
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Expected benefits
Give a way of doing business that is consistent and that everybody understands
Improve common efficiency A common way of working across Thales Facilitated operations between Divisions and Countries Consistency towards customers and partners
Reduce risks & non quality costs Facilitate the understanding of rules, methods and best practices Provide the user with simplified processes for ‘simple activities or programmes’ Discard obsolete content and suppress redundancies
Speed, agility, operational performance
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Transition to a common reference system : Chorus
A Group baseline
Entity baselines supposedly
compliant with Group baseline
and
Core Reference Systemadapted / completed by Divisions
… a common tool accessed via
Intranet
More than 100 baselines
VisionValuesRules
From 2000 …to 2005
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A common process organisation
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Chorus - Key features
A user-friendly access to the new common Reference System : Group Organisation, Rules, Practices & knowledge …
Common elements adapted and completed by Divisions/entities with their local context
Pragmatic approach emphasising critical points of the processes
Tailored processes according to size & stakes/risks levels
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Architecture of Chorus
Adapt / Expand Group Content
Reuse of Group Content
• Vision / Values / Group organisation• Process map
For each process:• Detailed description of activities /
sub-activities and reviews• Reference practices & tools • Access to knowledge bases
Level 0
General elements
• Methodologies• Guides• Models• Forms• Tools• Examples
• Methodologies• Guides• Models• Forms• Tools• Examples
Level 1
Key elements for
each process
Level 2 & below
Activities and reviews
For each process:• Purpose / Key Success Factors /
Performance criteria & indicators• Process overview• Respective roles / Key Roles• Directives • Tailoring• Country Specificities• Summary description of activities
and reviews
• Methodologies• Guides• Models• Forms• Tools• Examples
• Methodologies• Guides• Models• Forms• Tools• Examples
• Methodologies• Guides• Models• Forms• Tools• Examples
• Methodologies• Guides• Models• Forms• Tools• Examples
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ARIS to support Chorus Management
Why a tool ?Why a tool ? Why ARIS ?Why ARIS ? Key FeaturesKey Features
• Guarantee consistency, currency and maintainability of Reference System
• Allow modular architecture to fit group organization
• Give ability to model processes when needed
• Guarantee consistency, currency and maintainability of Reference System
• Allow modular architecture to fit group organization
• Give ability to model processes when needed
• Best fit with requirements
• Market leader for business process engineering software
• Positive feed back from previous users within and outside the Group
• Ease of use for process modelling
• Best fit with requirements
• Market leader for business process engineering software
• Positive feed back from previous users within and outside the Group
• Ease of use for process modelling
• Ability to manage various instances with a common core
• Object based approach facilitating modelling, updates and maintenance
• Ability to automatically generate Intranetsite
• Part of a “business suite”, ability to link with other applications
• Ability to manage various instances with a common core
• Object based approach facilitating modelling, updates and maintenance
• Ability to automatically generate Intranetsite
• Part of a “business suite”, ability to link with other applications
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A drastic simplification: volume divided by 4
More than 100 different Baselines~ 200 000 pages
Of which about 50% (100 000) similar pages
In different process architecture
Various tools
Significant share of obsolete documents
Today Tomorrow
1 Reference System ~ 1 000 pages40 instantiations ~ 50 000 pages
No duplication (use of unique database)
Single process architecture
Unique tool
Enhanced maintainability
Benefits Reduction of ‘administrative’ work for quality teams
allowing them to better focus on customer improvement
Reduction of acquisition & understanding of practices in a context of higher mobility and organizational changes
Reduction of certification costs
Synergies with Internal Control
Benefits Reduction of ‘administrative’ work for quality teams
allowing them to better focus on customer improvement
Reduction of acquisition & understanding of practices in a context of higher mobility and organizational changes
Reduction of certification costs
Synergies with Internal Control
Common core Business Case
shows 9 months ROI
Common core Business Case
shows 9 months ROI
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Chorus – Implementation Master planning
S1 S2 S1 S2
20062005
Definition of Group Processes – Batch 1
Definition of Group Processes – Batch 2
Definition of Group Processes – Additional deliveries
Initial Content Release
1st Chorus Group
Release
1st Chorus Divisional Releases
30/06 15/11 27/02
1st Chorus Entity
Releases
30/04
Deployment complete
31/12
Operational Coaching(1 coach/Div)
ARIS Training (100 p trained)
Thales University Training
Deployemnt in Divisions / Entities
Solution Definition
Implementation & Pilot
Full features release
Deployment: 20% done
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Support provided by Group to secure deployment
Operational coaching
Operational coaching TrainingTraining Communication
& ToolsCommunication
& Tools
• Experienced & trained resources
• Dedicated resources aimed at actively contributing to delivery of Reference Systems of Division / Entities
• Operational assignments : direct integration in local deployment teams
• Experienced & trained resources
• Dedicated resources aimed at actively contributing to delivery of Reference Systems of Division / Entities
• Operational assignments : direct integration in local deployment teams
• ARIS training– Provided by IDS– Web designer & Toolset– Around 100 staff trained
• Processes: Thales University– Toolbox for Key
Processes– Specific training courses– E-learning– Upgrade of existing
courses
• ARIS training– Provided by IDS– Web designer & Toolset– Around 100 staff trained
• Processes: Thales University– Toolbox for Key
Processes– Specific training courses– E-learning– Upgrade of existing
courses
• Deployment Seminars
• Reference documents• Communication supports• Training material• Guiding Principles…
• Tools :– Gap Analysis template– Progress Monitoring
dashboard– Good examples…
• Deployment Seminars
• Reference documents• Communication supports• Training material• Guiding Principles…
• Tools :– Gap Analysis template– Progress Monitoring
dashboard– Good examples…
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Deployment major learning
Opportunities confirmed by divisions
Give consistency to newly created Divisions and Entities and enlarge Process Convergence between entities (sites, BL’s…)
Clean and update reference documents
Value added by new set of processes that didn’t exist (“Manage Customer Account”, “Capture and develop Opportunities”,…)
Reinforcement of role of process owners, tool to facilitate fulfilment of their missions
DEMO
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Back-up
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Division XX deployment dashboardDAE 17%
10/03/06 23% OVERALL FOR DIVISION DIVISION TAS FR
THAV FR +
CanadaTAES DAE-UK TMI
STAFF 4800 4800 1000 1300 500WIEGHT 30% 20% 20% 10% 10% 5%
PROGRESS 26% 18% 18% 8% 13% 0%
Step 1 Yes Yes Yes Yes Yes NoStep 2 Yes No No No No NoStep 3
Manage Customer Account - - - - - -Capture & Develop opportunities - - - - - -Win Bid Captured Defined Defined - Defined -Manage Programme Captured Defined Defined - Defined -Develop - - - - - -Source, Make and Deliver Captured Defined Defined - - -Plan Product - - - - - -Provide Services and Support - - - - - -Governance & Organisation - - - - - -Quality & Continuous Improvement Defined - - - - -Risk Management & Security Defined Defined Defined - - -Strategy & Major Investments - - - - - -Target Setting & Budgeting - - - - - -Communication - - - - - -Finance - - - - - -People Management Defined Defined Defined - - -Real Estate - - - - - -Information System - - - - - -Purchasing Defined Defined Defined - - -System Engineering - - - - - -Software Engineering - - - - - -Configuration Management - - - - - -
Step 4 No No No No No NoStep 5 No No No No No No
Content integrated
Certification ObtainedIntranet Publication done
Operational Processes
Management Processes
Expertise & Methodology
% Achieved
ARIS Database availableTeam Set up
Division
Date Target Baseline