chownow sales demo presentation

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More Orders. More Dollars. Happier Customers.

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Page 1: ChowNow Sales Demo Presentation

More Orders. More Dollars. Happier Customers.

Page 2: ChowNow Sales Demo Presentation

Agenda

Objective

About Us

Common Concerns

Our Solutions

How It Works

Getting Started

Page 3: ChowNow Sales Demo Presentation

About Us

Since 2010, we’ve helped more than 3,000 restaurants grow their to-go business and

compete with national chains using best-in-class tools and technology.

Page 4: ChowNow Sales Demo Presentation

Our Clients

Our clients include independent restaurants, chef-driven concepts, corporate cafes, and the U.S. Navy.

Page 5: ChowNow Sales Demo Presentation

Client Story

Erin Wade & Allison ArevaloOwners, Homeroom

Page 6: ChowNow Sales Demo Presentation

Online Ordering Industry Overview

In just five years, the number of online orders has skyrocketed, doubling from around 403 million in 2010 to 904 million by May 2015 1

TODAY’S DEMAND

Mobile searches related to restaurants have a 90% conversion rate — 64% convert within an hour 2

READY BUYERS

54% of consumers use a smartphone or tablet to order directly from a restaurant’s own website or app, versus only 22% who order from aggregate sites like GrubHub or Eat24 3

CONSUMER BEHAVIOR

Restaurants that use ChowNow have increased takeout and delivery sales by an average of 20% 4

BOTTOMLINE GROWTH

1 Quartz, “Online food delivery ordering is about to overtake phone ordering in the US”, July 20152 Fast Casual Connect Mobile Summit 2014, “How mobile changes consumer behavior”

3 National Restaurant Association, Restaurant Industry 2015: Technology Trends report4 ChowNow Internal Data, July 2015

Page 7: ChowNow Sales Demo Presentation

Common Concerns

Have you lost orders due to frustrated customers?

Are you paying commission on website orders when you don’t need to?

Are you missing opportunities to generate repeat business?

Do you wish you could increase your to-go sales with the flip of a switch?

Page 8: ChowNow Sales Demo Presentation

Have you lost orders due to frustrated customers?

A menu on your website that’s easy to read on a mobile device. A notification to your customers letting them know when their order will be ready.

– National Restaurant Association, 2014 Restaurant Factbook

did you know: 43% of consumers have placed a restaurant takeout or delivery order online.

OUR SOLUTION

“[With ChowNow], it’s quicker with the customer, the customer is more ensured of getting exactly what they ordered, and I’m all for the efficiency. “

Don MacDonald, OwnerMoochie’s Meatballs and More, Salt Lake City, UT

Page 9: ChowNow Sales Demo Presentation

Are you paying commission on website orders when you don’t need to?

An affordable monthly subscription, with a rate that stays the same as your to-go business grows.

did you know: Two of the largest portal sites charge a 13.5% average commission per order – even on repeat customers.– Eater, March 2014

OUR SOLUTION

“We tried them all – Seamless, OrderAhead [...] When we found ChowNow, it was easier for us to market and the price was better than anything out there.”

Greg Gibbs, OwnerChicago Bagel Authority, Chicago IL

Page 10: ChowNow Sales Demo Presentation

Are you missing opportunities to generate repeat business?

A branded mobile app that gets your customers to order more frequently.

An online ordering section on your Facebook page for your fans.

A marketing dashboard that lets you send promotions through email and push notifications.

did you know: Customers who order from ChowNow clients’ mobile apps order 2.6x more frequently at that restaurant.– ChowNow Internal Data, December 2014

OUR SOLUTION

“ChowNow creates a dialogue between our restaurant and the guest.”

Arthur Mullen, ManagerXOCO, Chicago IL

Page 11: ChowNow Sales Demo Presentation

Do you wish you could increase your to-go sales with a flip of a switch?

An easy to use iPad that lets you take multiple orders simultaneously and alerts your staff to new orders as they come in.

A system that lets you take orders from Yelp and has them sent to your ChowNow tablet.

did you know: Restaurants that use ChowNow have increased takeout sales by an average of 20%.– ChowNow Internal Data, December 2014

OUR SOLUTION

“Our takeout just went through the roof because we could be taking five orders at one time [using ChowNow], instead of just one order at a time.”

Erin Wade, OwnerHomeroom, Oakland CA

Page 12: ChowNow Sales Demo Presentation

How It Works

Page 13: ChowNow Sales Demo Presentation

Menu

Give us your menu and we’ll build your online ordering system.

(You don’t lift a finger.)

Page 14: ChowNow Sales Demo Presentation

Website

We’ll also add online ordering to your website... (or build one for you if you don’t have one.)

Page 15: ChowNow Sales Demo Presentation

Facebook

...to your Facebook business page...

Page 16: ChowNow Sales Demo Presentation

Mobile Apps

...and to the branded iPhone and Android mobile apps we build for you.

Page 17: ChowNow Sales Demo Presentation

Promote

We’ll promote your to-go business with custom collateral and customer outreach.

Page 18: ChowNow Sales Demo Presentation

Orders

We’ll give you an iPad for each location and send all orders to it.

Page 19: ChowNow Sales Demo Presentation

Dashboard

We’ll give you tools to customize your menu, delivery zone, and hours of operation...

Page 20: ChowNow Sales Demo Presentation

Marketing

...and the tools to engage with customers who’ve ordered from you in the past.

Page 21: ChowNow Sales Demo Presentation

Payments

We’ll process payments and remit money to you daily.

Page 22: ChowNow Sales Demo Presentation

Marketing & Support

We’ll pair you with dedicated Restaurant Success Manager who will help you grow your to-go business and provide

account support 7 days a week.

Page 23: ChowNow Sales Demo Presentation

Let’s Get Started

Page 24: ChowNow Sales Demo Presentation

Pricing

Monthly Plan Annual Plan Two-Year Plan

MOST POPULAR

$149/MO$119/MO

$99/MO

OPTIONAL ADD-ONS

No printer? Lease a wireless Star Micronics SM-T300i. $24/mo

No wi-fi? Lease an LTE-enabled ChowNow Tablet. $20/mo

Wireless Data Connection Wireless Receipt Printer

One-Time Setup Fee$199

CREDIT CARD PROCESSING FEES

Visa, MasterCard, Discover: 10 cents + 2.6% per transaction • American Express: 15 cents + 3.5% per transaction

Per Location$1,428 Billed Up Front

Per Location Per Location$2,376 Billed Up Front

Page 25: ChowNow Sales Demo Presentation

WHAT YOU GET WITH CHOWNOW

Pricing

Unlimited Orders

Branded iPhone and Android Ordering Apps

Website Ordering

Facebook Ordering

Google Ordering

Menu Upload

1 Wi-Fi Enabled ChowNow Tablet (Per Location)

Unlimited ChowNow Dashboard Access

1 ChowNow Marketing Launch Package (Per Location)

One-on-One Training

Ongoing Marketing Services

24/7 Customer Support

Page 26: ChowNow Sales Demo Presentation

Onboarding

NEXT STEPS

WHAT WE NEED FROM YOU

After signing up, you’ll send us your restaurant info using the easy upload form provided. We’ll create your account and your dedicated Restaurant Success Manager will reach

out to schedule your launch setup call.

IMAGES

DISBURSEMENT TAX INFO

WEBSITE MENU

Page 27: ChowNow Sales Demo Presentation

Thanks!