chunghwa telecom’s crisis management in response to taiwan earthquake disaster
DESCRIPTION
Chunghwa Telecom Co., Ltd. Chunghwa Telecom’s Crisis Management in Response to Taiwan Earthquake Disaster. By Jackie KUO Senior Engineer Network Department, CHTI. Contents. Chunghwa Telecom Organization CHT Int'l Networks /Facilities Earth Stratum Around Taiwan - PowerPoint PPT PresentationTRANSCRIPT
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Chunghwa Telecom’s
Crisis Management
in Response to
Taiwan Earthquake Disaster
Chunghwa Telecom’s
Crisis Management
in Response to
Taiwan Earthquake Disaster
Chunghwa Telecom Co., Ltd.
By Jackie KUOSenior Engineer
Network Department, CHTI
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Contents
1. Chunghwa Telecom Organization2. CHT Int'l Networks /Facilities 3. Earth Stratum Around Taiwan4. Hengchun Earthquake Reports5. Earthquake Hits and Cable Faults 6. Impact on Int’l Internet Traffic 7. CHT’s Crisis Management8. Traffic and System Recovery9. Recommendations
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1. Chunghwa Telecom Organization
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Japan(Okinawa)
ST-1
2. CHT International Networks and FacilitiesKorea
Philippines
SMW-3
TOUCHENG
KAOHSIUNG
FANGSHAN
TAIPEI
IOR62
0E
POR176
0E
POR1740
EIOR600 E
POR1800
E
China-US
APCN
IOR64
0E
Singapore
China(Shantou)
China(Shantou)
China(Shanghai)
KAO-A ISC
TPE-BISC
TPE-CISC
Okinawa
ST-1 POR 880 E
Philippines
H.KJapan
China
(Shantou)
H.K.
China(Shanghai)
KAO-BISC
TANSHUIAPCN2
China(Shantou)
Japan(Chikura)
APCN2
SMW-3
JapanPhilippines
H.K EACEAC
C2C
H.K.
Japan
H.K
IOR POR
FNAL/RNAL
HK
Japan
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3. The Earth Stratum Around Taiwan
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3 (cont’d) Previous Earthquake Epicenters & Scales in Taiwan Area
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4. Hengchun Earthquake Reports (CWB)
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5. Cable Faults and Hengchun Earthquakes
No EventsTime (Taiwan GMT+8HRs)
H01 1st Earthquake HitDec-26-2006 - 20:26:24.9
01SMW3-S1.8 Cable Fault
Dec-26-2006 - 20:27
02CH-US CN-W2 Cable Fault
Dec-26-2006 - 20:27
H02 2nd Earthquake HitDec-26-2006 - 20:34:21.1
03SMW3-S1.7 Cable Fault
Dec-26-2006 - 20:41
04APCN2-S7 Cable Fault
Dec-27-2006 - 00:06
05APCN2-S3 Cable Fault
Dec-27-2006 - 02:00
06APCN-S1-B17 Cable Fault
Dec-27-2006 - 02:16
07CH-US CN-S1 Cable Fault
Dec-27-2006 - 03:02
08APCN-S2-B5 Cable Fault
Dec-27-2006 - 04:55
09CH-US CN-W1 Cable Fault
Dec-27-2006 - 10:04
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5 (cont’d) Diagram of Earthquake Epicenters & Locations of 9 Initial Faults
To SHT
To CHM
To SHT
To SHT
To PHL,MAL,SNGTo HKG
To SHT
To HKGTo OKI
To Korea, Japan
To CHM
To USA
A P C N (B 17)
C H-U S
A PC N
S ys1
A PC N
Sys2
A PC N
2
CH-USAPCN 2
S MW 3Locations of Cable Faults
SMW 3 (S1.8)
S MW 3 (
S 1.7)
C H -U S (W 1)
A P C N 2(S 3)
C H -U S (S 1)
A P C N (B 5)A P C N 2(S 7)
Tanshui
Toucheng
Fangshan
C H -U S (W2 )
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2006/12/26 20:26 GMT ML: 7.01
2
2006/12/26 20:34 GMT ML: 7.0
2
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Internet Service
(HiNet by CHT) :
Availability USA 100%
Japan 98%
China 26%
Hong Kong 0%
6. Impact on International Internet Traffic
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1) Following the pre-defined SOP to form a Operational Commanding Center, for the following actions:
Activate immediate traffic restoration, request ad-hoc circuit arrangement with all possible resources, arrange cableship for emergency cable repair work.
To care customers and provide them with updated traffic restoration status in a timely manners
To hold press conference and from time to time release traffic status and cable repair progress
To report to the authority – National Communications Commission, the disaster status and the measures
7. CHT’s Crisis Management
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2) Traffic restoration priority order: Air traffic control, Banking and financial security deals, and Voice
3) Reroute traffic through other cables or rent capacity from private cable operators to connect HKG, China, Singapore, Malaysia
4) Set up communication links with Singapore, Macau, Thailand and Indonesia via ST-1 & Intelsat satellites
5) Detour some of int’l private lines through SingTel, CT, Reach, TM and other partners
6) Help SingTel, CT, Reach and other carriers by local terrestrial links for transit traffic through Taiwan
7. CHT’s Crisis Management (cont’d)
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1) Internet (HiNet)
Area 12/26 12/27 12/28 1/5
USA 100% 100% 100% 100%
Japan 100% 98.08% 98.08% 98.08%
China 100% 25.83% 41.94% 45.17%
Hong Kong
100% 0% 27.28% 27.28%
Total 100% 76.92% 82.67% 82.97%
Availability % of HiNet Int’l Links
* : With backup from private cable EAC
*
8. Traffic and System Recovery
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2) Cableship Activation8. Traffic and System Recovery (cont’d)
CABLE RETRIEVER
ASEAN RESTORER
1/4 on-site 1/3 on-site
KDD PACIFIC LINK
1/10 on-site1/11 on-siteKDD OCEAN LINK
SEGERO
1/6 on-site
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3) Cable Systems Repair Operation
8. Traffic and System Recovery (cont’d)
Cable Segment Cableship Recovered date
CH-US
S1 SEGERO 1/14 (9 days)
W1 KOL 1/11 (8 days)
W2 KOL 1/23 (12 days)
SMW3S1.7 CS Retriever 1/18 (9 days)
S1.8 CS Retriever 1/27 (16 days)
APCN2S7 KPL 1/30 (19 days)
S3 KPL 2/10 (11 days)
APCNB17 (System 1) Asean Restorer 1/24 (14 days)
B5 (System 2) Asean Restorer 2/2 (9 days)
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9. Recommendations#1 – Crisis Management
1) Get Prepared for the Worst Case
SOP, Restoration Exercise, Trial,
Regular, Bi-lateral, and Ad-hoc Restor, Plan
In Advance Permission In-general
2) Treasure the Customers
Care and Keep Informed of Status/Progress
3) Competition and Cooperation–All Resources
4) Information Release to the Press and Public
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9. Recommendations#2–Network Improvement
1) Construct More Large Capacity Networks
Self-Healing Multiple Ring Configuration
Avoid the Trouble Waters – Route Selection
2) Route Diversity Design and Plan
Regular Customer Circuits – Working and Prot.
Mutual Restoration Plan - Diversified
3) Enhance International Telecoms Cooperation
Establish a Mechanism to Share Resources
Map Out Detailed Restoration Plan/Procedures
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Thank You !Thank You !