Ciao AX Services

About Ciao AX Services

With over 12+ years of collec�ve Microso� Technologies and Dynamics AX experience, our team has established as trusted advisors and thought leaders. Customers, compe�tors and prospects look forward to us to influence industry conversa�on, deliver innova�ve solu�ons and provide precise informa�on.

Ciao AX Services has a team of Microso� Dynamics® AX consultants and IT services implementa�on specialists who can help you to achieve opera�onal excellence, reducing the total cost of ownerships, improving the flexibility and scalability and implementa�on of best prac�ces. We leverage the power of Microso� Technologies and solu�ons to deliver tangible improvements.

Accredita�ons Partners

C i ao A X S e rv i c e s

Contact : ciaoax@ilfstechnologies.com | +91 124 4716464

Ciao AX Services Plan

Why Ciao AX Services ?Service Offered

Reac�ve Support

AX Advisory Support

Proac�ve/Preven�ve Support

Specialized Support

Ÿ AX Configura�on issue Management

Ÿ AX Installa�on Issue Management

Ÿ AX Minor customiza�onŸ AX Workflow/SSRS/EP

issue troubleshoo�ngŸ AX Data import

requirements

Ÿ AX Environment audit

Ÿ AOS load balancing

Ÿ New Company setups

Ÿ AX Performance tuning/Maintenance

Ÿ Security Audits

Ÿ Infrastructure Audits

Ÿ LicensingŸ Hardware sizingŸ Security ManagementŸ Version upgrada�onŸ Configura�on in High

availabilityŸ SPLA model Solu�onŸ 2012 R3 Azure Solu�on

Ÿ AX installa�ons and configura�on on version 3.0, 4.0, 2009 & 2012

Ÿ Database installa�on in Normal/High Availability

Ÿ Citrix Implementa�on Normal / High Availability

Ÿ AX Skilled resources on T&M

Ÿ AX Implementa�on & AMC

Customer type

BREP Value / Licence Sale (In INR)

Reac�ve Offsite (Hours)

Reac�ve Onsite (No of Visits)

Preven�ve(Man Days)

Advisory(Man days)

Bronze

>10L

18

1

3

3

Silver

>20L

36

2

7

7

Gold

>30L

54

3

11

11

Diamond

>40L

72

4

15

15

Pla�num

>50L

90

5

20

20

Ÿ CMMI Level 5 in Development & Support and CMMI Level 3 in Services organiza�on

Ÿ Best in class support by Microso� cer�fied professionals

Ÿ Onsite issue analysis by technical specialistŸ Avail services from bouquet of offerings

according to your needŸ Make IT easier to manage with an audit by

ITL expertsŸ Maximize your ROI thru advisory services by

ITL technocratsŸ Bring Best-of-breed AX solu�on thru ITL

exper�se

Customer Speak

“Integra�on of heterogeneous solu�ons on varying technologies by ITL enables end-to-end process automa�on resul�ng in opera�onal efficiency and savings.”

Dr. Om Manchanda, CEO, Dr Lal PathLab

“A shorter implementa�on cycle and on-�me delivery meant we could get into the market early for our new line of business, resul�ng in faster revenue genera�on against investments.”

Dr. Nerikar, CEO, Cryobanks Interna�onal India

Contact : ciaoax@ilfstechnologies.com | +91 124 4716464