cii hr excellence model and efqm model
TRANSCRIPT
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7/23/2019 Cii Hr Excellence Model and Efqm Model
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
7/23/2019 Cii Hr Excellence Model and Efqm Model
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
7/23/2019 Cii Hr Excellence Model and Efqm Model
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
7/23/2019 Cii Hr Excellence Model and Efqm Model
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
O@MBF[LDIKDJDBY
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
7/23/2019 Cii Hr Excellence Model and Efqm Model
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
7/23/2019 Cii Hr Excellence Model and Efqm Model
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5N" @fbtnbdbtol `orefb voluds
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
7/23/2019 Cii Hr Excellence Model and Efqm Model
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
DSD@TYNXD P^BFWPNP
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
7/23/2019 Cii Hr Excellence Model and Efqm Model
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
Ycd @fbtnbdbtol @orefb @fjpoby, TPO, hfrjdi @orefb @fbtnbdbtol Nbino Lti #@@NL. nb
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
7/23/2019 Cii Hr Excellence Model and Efqm Model
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
#N.
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
#NN.
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
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http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
7/23/2019 Cii Hr Excellence Model and Efqm Model
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http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
7/23/2019 Cii Hr Excellence Model and Efqm Model
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
7/23/2019 Cii Hr Excellence Model and Efqm Model
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
CTJOB UDPFTU@D
CU Jnssnfb
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
Ycd @fbhdidrotnfb fh Nbinob Nbiustry #@NN. wfrms tf `rdotd obi sustonb ob dbvnrfbjdbt `fbiu`nvd
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rdknfbol ossf`notnfbs"
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
@NN cos tomdb up tcd okdbio fh Eusnbdss hfr Lnvdlncffi hfr tcd ydor 57??*?5" Ycns `fbvdrkds tcd
hubiojdbtol tcdjds fh sprdoinbk krfwtc tf insoivobtokdi sd`tnfbs fh sf`ndty, eunlinbk smnlls hfr
jddtnbk djdrknbk d`fbfjn` `fjpulsnfbs, obi hfstdrnbk o `lnjotd fh kffi kfvdrbob`d" Nb lnbd
wntc tcns, @NN ns plo`nbk nb`rdosdi hf`us fb Ohhnrjotnvd O`tnfb, Pmnlls Idvdlfpjdbt obi
Kfvdrbob`d iurnbk tcd ydor"
@NN BDY[FUM
89 fhhn`ds obi ; @dbtrds fh Dx`dlldb`d nb Nbino
; fvdrsdos fhhn`ds nb Oustrolno, @cnbo, Hrob`d, Pnbkopfrd, Pfutc Ohrn`o, TM, obi
TPO
Nbstntutnfbol portbdrscnps wntc 550 `fubtdrport frkobnzotnfbs nb >7 `fubtrnds
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
@NN UFLD
Ycd prnjory kfol ns tf idvdlfp Nbinob nbiustry obi tf dbsurd tcot kfvdrbjdbt obi sf`ndty os o
wcfld, ubidrstobi eftc tcd bddis fh nbiustry obi nts `fbtrneutnfb tf tcd botnfb+s wdll ednbk" Hfr
tcns, nt wfrms
Yf nidbtnhy obi strdbktcdb nbiustry+s rfld nb tcd d`fbfjn` idvdlfpjdbt fh tcd `fubtry
Yf o`t os o `otolyst nb ernbknbk oefut tcd krfwtc obi idvdlfpjdbt fh Nbinob Nbiustry
Yf rdnbhfr`d nbiustry+s `fjjntjdbt tf sf`ndty
Yf prfvnid up*tf*iotd nbhfrjotnfb obi ioto tf nbiustry obi kfvdrbjdbt
Yf `rdotd owordbdss obi suppfrt nbiustry+s dhhfrts fb quolnty, dbvnrfbjdbt, dbdrky
jobokdjdbt, obi `fbsujdr prftd`tnfb
Yf nidbtnhy obi oiirdss tcd spd`nol bddis fh tcd sjoll sd`tfr tf jomd nt jfrd `fjpdtntnvd
Yf prfjftd `ffpdrotnfb wntc `fubtdrport frkobnzotnfbs
Yf wfrm tfworis tcd klfeolnzotnfb fh Nbinob nbiustry obi nbtdkrotnfb nbtf tcd wfrli
d`fbfjy
Oifptnbk o prfo`tnvd obi portbdrscnp opprfo`c if tcns wntc tcd kfvdrbjdbt fb vornfus botnfbol
obi nbtdrbotnfbol nssuds `fb`drbnbk tcd Nbinob d`fbfjy" Nt `lfsdly nbtdro`ts fb pfln`y nssuds ot
eftc tcd `dbtrol obi stotd ldvdls" Dxtdbsnvd inolfkud obi nbtdro`tnfb wntc jdjedrs obi oll sd`tnfbs
fh tcd `fjjubnty tf eunli `fbsdbsus ord cdli"
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
@NN LDOIDUPCNW
@NN cos nbtrfiu`di o tcrdd*tndr stru`turd fh ldoidrscnp"
Ycd mdy pfsntnfbs fh ldoidrscnp nb @NN ord1 *
Wrdsnidbt* Jr" E Jutcurojob, Xn`d @conrjob, Yoto Ptddl Lti obi @conrjob, YotoNbtdrbotnfbol Lti
Wrdsnidbt*Idsnkbotd* Jr" Oin Kfirda, @conrjob, Kfirda Krfup
Xn`d Wrdsnidbt * Jr" P Kfpolomrnscbob, @cndh Dxd`utnvd Fhhn`dr obi Joboknbk Inrd`tfr,
Nbhfsys Yd`cbflfknds
Ycd strotdkn` obi frkobnzotnfbol id`nsnfbs ord joid ey @fub`nl fh Wost Wrdsnidbts fh @NN, wcn`c
`corts nts lfbk*tdrj vnsnfb obi oiopts nt tf tcd djdrknbk d`f*systdj"
@NN cos o bujedr fh idin`otdi botnfbol `fub`nls, `fjjnttdds obi tosm hfr`ds, cdoidi ey @DFs wcf
hrojd pfln`y sukkdstnfbs obi o`tnfb okdbios fb spd`nhn` sd`tfrs obi nssuds"
@conrjdb obi Idputy @conrjdb cdoi rdknfbol Fhhn`ds, wcnld stotd obi zfbol fhhn`ds covd tcdnr fwb
@conrjdb obi Xn`d @conrjdb"
Ycd Inrd`tfr Kdbdrol cdois tcd @NN Pd`rdtornot, stohhdi ey cnkcly smnlldi prfhdssnfbols"
Ycd Inrd`tfr*Kdbdrol fvdrsdds tcd njpldjdbtotnfb fh o`tnfb okdbios os dvflvdi ey tcd jdjedrs,
prfvnids dxdjplory sdrvn`ds, obi ldois tcd ioy*tf*ioy jobokdjdbt obi fpdrotnfb fh tcd vost
frkobnzotnfb"
Jr" @cobiroant Eobdradd ns tcd Inrd`tfr Kdbdrol fh @NN hrfj Joy ?, 5773 "
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
@NN CTJOB UDPFTU@D DS@DLLDB@D O[OUI
@NN dstoelnscdi @NN Cujob Udsfur`d Dx`dlldb`d Oworis tf prfjftd tcd owordbdss fh CU
Dx`dlldb`d os ob nb`rdosnbkly njpfrtobt dldjdbt fh frkobnzotnfbol pdrhfrjob`d jobokdjdbt
FEAD@YNXDP
Nb fridr tf ed su``dsshul frkobnzotnfbs bddi tf dstoelnsc opprfprnotd jobokdjdbt hrojdwfrm wntc
CU Dx`dlldb`d Jfidl ns o pro`tn`ol tffl tcot `ob ed usdi nb o bujedr fh woys, wcn`c ord os
hfllfws1*
Os o tffl hfr Pdlh Ossdssjdbt ey jdosurnbk tcd `urrdbt stotus obi tcus nidbtnhy tcd kops tf
stnjulotd sflutnfbs"
Os o hrojdwfrm tf pfsntnfb vornfus CU nbntnotnvds obi nidbtnhy kops"
Os tcd eosns tf idvdlfp `fjjfb ubidrstobinbk fh vornfus tdrjs usdi nb tcd CU
jobokdjdbt"
ONJP
Ycd CU Dx`dlldb`d oworis onjs tf o`cndvd tcd hfllfwnbk1 *
Yf cdlp njprfvd Cujob Udsfur`ds obi pdrhfrjob`d pro`tn`ds, `opoenlntnds fh do`c oppln`obt
Yf ho`nlntotd `fjjubn`otnfb obi scornbk fh nbhfrjotnfb nb edst pro`tn`ds wntcnb obi ojfbk
frkobnsotnfbs fh oll typds"
Yf rd`fkbnzd frkobnsotnfbs hfr Dx`dlldb`d nb Cujob Udsfur`ds pro`tn`ds obi prfkrojs"
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
O[OUI OPPDPPJDBY WUF@DPP
Wftdbtnol oppln`obts `cd`m tcd dlnknenlnty `rntdrno hfr dbtry obi rdqunrdjdbts fh tcd Owori
Pd`rdtornot"
Pdbnfr jobokdrs hrfj nbiustry ord sdld`tdi os Ossdssfrs" Ycdy scfuli covd ubidrkfbd 9*ioy
tronbnbk prfkrojjd fb ubidrstobinbk tcd Owori `rntdrno obi ossdssjdbt prf`dss"
Oppln`obts sdbi 07 pokd #joxnjuj. oppln`otnfb if`ujdbt tf @NN"
Ossdssfrs tdoj ns oppfnbtdi hfr do`c oppln`obt" Ossdssfrs nbinvniuolly lnst
strdbktcs&fppfrtubntnds hfr njprfvdjdbt obi s`frd nb tcdnr fwb tnjd" Ydoj ossdjelds ot
sntd tf rdo`c `fbsdbsus s`frd hfllfwdi ey tcd Pntd Xnsnts tf `cd`m tcd Xolninty fh
oppln`otnfb obi `lornhy nssuds" Oppln`otnfb ord rd*s`frdi obi rdpfrts hnbolnzdi"#Yypn`olly
tcd wcfld prf`dss losts hfr 0 tf 9 ioys".
Eosdi fb rdpfrts hrfj tcd sntd*vnsnts tdojs, Aurfrs id`nid fb tcd wnbbdrs fh tcd Owori,
Wrnzds obi @fjjdbiotnfb @drtnhn`otds"
Ycd CU Dx`dlldb`d Owori, Wrnzds obi @fjjdbiotnfbs ord prdsdbtdi tf tcd wnbbnbk
oppln`obts"
Pdbnfr Ossdssfrs #ldoidrs fh tcd Ossdssjdbt Ydoj. wrntd Hddieo`m Udpfrts tf oll oppln`obts
nidbtnhynbk tcd strdbktcs&fppfrtubntnds hfr njprfvdjdbt" P`frd*robkds ord olsf knvdb hfr
do`c `rntdrnfb" Fb rdqudst, sdbnfr ossdssfr vnsnts oppln`obt tf ins`uss hddieo`m rdpfrt"
Pcfrt lnstdi `fjpobnds hrfj Udknfbs wnll ed rdvndwdi ey Aurfrs ot Botnfbol Ldvdl id`nid
upfb tcd wnbbdrs fh tcd Owori ot Botnfbol Ldvdl"
Ycd CU Dx`dlldb`d Owori, Wrnzds obi @fjjdbiotnfbs ord prdsdbtdi tf tcd wnbbnbk
oppln`obts"
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
LDXDLP FH UD@FKBNYNFB
#NNN.
Ycdsd ldvdls snkbnhy tcd vornfus jnldstfbds, wcn`c tcd frkobnsotnfbs `ob onj hfr os tcdy prfkrdss fb
tcdnr afurbdy tfworis CU Dx`dlldb`d"
CU DS@DLLDB@D O[OUI* Wrdsdbtdi tf tcd frkobnzotnfb auikdi tf ed tcd edst ojfbk
tcd prnzdwnbbdrs obi rfld jfidl fh CU Dx`dlldb`d"
WUNQDP* Oworidi tf frkobnsotnfbs tcot idjfbstrotd dx`dlldb`d nb idvdlfpjdbt obi
jobokdjdbt fh Cujob Udsfur`ds tcrfukc `fbtnbufus njprfvdjdbt fh tcd ldoidrs"
@FJJDBIOYNFB @DUYNHN@OYDP* Ycdsd `drtnhn`otds ord knvdb tf tcfsd
frkobnsotnfbs, wcn`c covd joid kffi prfkrdss fb tcdnr afurbdy tfworis CU dx`dlldb`d eut
holl scfrt fh tcd ldvdl ottonbdi ey tcd prnzdwnbbdrs"
NBBFXOYNXD CU WUO@YN@DP* Nb oiintnfb tf tcd oefvd hfur ldvdls os scfwb tcd
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
Oworis
Wrnzd hfr Ldoidrscnp nb CU Dx`dlldb`d
@fjjdbiotnfb hfr Pnkbnhn`obt O`cndvdjdbt nb CU
@fjjdbiotnfb hfr Ptrfbk @fjjntjdbt tf CU Dx`dlldb`d
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5@fjpoby wntc jfst Nbbfvotnvd CU Wro`tn`ds wnll olsf ed rd`fkbnzdi"
FEAD@YNXD
Ycd @NN CU Dx`dlldb`d Jfidl wos stuindi snb`d @orefb @fbtnbdbtol Nbino Lti #@@NL. coi
opplndi hfr tcd owori"
Yf stuiy tcd @NN CU Dx`dlldb`d Jfidl obi tcd oppln`otnfb sdbi ey @@NL"
Yf olnkb oll tcd if`ujdbts fh tcd `fjpoby os pdr tcd jfiulds jdbtnfbdi nb tcd jfidl
Yf ubidrstobi cfw tcd jfidl fh dx`dlldb`d `ob ed njpldjdbtdi nb cujob rdsfur`d pro`tn`d
obi prfkrojs"
Yf `fjpord tcd @NN jfidl obi tcd DH_J jfidl
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
LNYDUOYTUD UDXND[
Frkobnzotnfbol dx`dlldb`d ns tcd prf`dss fh eunlinbk ob frkobnzotnfb tcot dx`dls"
#Ir" C Aojds Corrnbktfb., #Hnvd Wnllors fh frkobnzotnfbol dx`dlldb`d.
Frkobnzotnfbol dx`dlldb`d njplnds systdjs, fpdrotnfbs, o`tnvntnds, obi voluds wcn`c jobokdrs
wfuli `fbsnidr rdldvobt nb o`cndvnbk tcdnr bftnfb fh o cnkc pdrhfrjob`d frkobnzotnfb"
Frkobnzotnfb dx`dlldb`d `ob ed rdolnzdi tcrfukc nbvdstjdbts nb tcfsd ossdts obi jfiulds, wcn`c
`rdotd tcd frkobnzotnfb, tcdy ord os hfllfws1
Ptru`turds, Pystdjs , Yronbnbk obi Ldoidrscnp
#Moscob Omroj, 577;. #Ldoidrscnp Yrobshfrjotnfb Jobtro hfr frkobnzotnfbol dx`dlldb`d.
Frkobnzotnfbol dx`dlldb`d ns ohhd`tdi ey tcd hfllfwnbk ho`tfrs1
Ldoidrscnp, Ptrotdkn` Olnkbjdbt, Frkobnzotnfb Nbbfvotnfb, @ustfjdr Hf`us,
Wrf`dss Jobokdjdbt, Wortbdrscnp Idvdlfpjdbt obi Cujob Udsfur`d Hf`us
LDOIDUPCNW * Nt rdhdrs tf sdttnbk up fh `ldor inrd`tnfb obi voluds nb tcd frkobnzotnfb, nbvflvds
nb idvdlfpnbk tcd jnssnfb, vnsnfb obi voluds"
Nt hfstdrs rdlotnfbscnp wntc `ustfjdrs, portbdrs obi rdprdsdbtotnvds fh tcd sf`ndty"
Nt suppfrts, jftnvotds obi rd`fkbnzds tcd frkobnzotnfbs pdfpld"
Ycd ldoidrscnp @fjpdtdb`nds ord1*
Djftnfbol nbtdllnkdb`d, Nbtdkrnty, Irnvd, Ldoidrscnp Jftnvotnfb, Pdlh `fbhnidb`d, Nbtdllnkdb`d,
Mbfwldikd fh tcd eusnbdss
PYUOYDKN@ OLNKBJDBY * Ycd prf`dss fh lnbmnbk frkobnzotnfbs vnsnfb, jnssnfb, fead`tnvds
hfr tcd frkobnzotnfbol dx`dlldb`d" Nt idhnbds wcn`c potc tf dxplfrd obi wcn`c fbd tf ovfni"
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5FUKOBNPOYNFBOL NBBFXOYNFB * Nbbfvotnfb ns wcot irnvds krfwtc obi ns o`cndvdi ey
krfwtc ottntuid, scordi possnfb hfr prfeldj sflvnbk obi hfr turbnbk nidos nbtf rdolntnds "
Ycd `fjpfbdbts fh frkobnzotnfb nbbfvotnfb ord1
Xnsnfb obi strotdky hfr nbbfvotnfb, @ulturd suppfrtnbk nbbfvotnfb, Wro`tn`ds suppfrtnbk nbbfvotnfb
@TPYFJDU HF@TP * @ustfjdr ns tcd auikd fh prfiu`tnfb quolnty obi idlnvdry systdjs"
@ustfjdr lfyolty ns o`cndvdi tcrfukc edttdr ubidrstobinbk fh dxnstnbk obi huturd `ustfjdr bddis"
WUF@DPP JOBOKDJDBY * Nt ns tcd oppln`otnfbs fh mbfwldikd, td`cbnquds tf idhnbd,
vnsuolnzd, jdosurd obi njprfvd prf`dssds wntc tcd kfol tf jddt `ustfjdr rdqunrdjdbts prfhntoely"
Nt eosn`olly oiirdssds cfw prfiu`ts obi sdrvn`ds ord idsnkbdi, njpldjdbtdi obi njprfvdi"
WOUYBDUPCNW IDXDLFWJDBY * Frkobnzotnfb bddis tf idvdlfp lfbk tdrj obi jutuolly
edbdhn`nol portbdrscnp wntc supplndrs, `ustfjdrs obi diu`otnfbol frkobnzotnfb
CTJOB UDPFTU@D HF@TP * Nt dxojnbds wcdtcdr `fjpoby ns oeld tf idvdlfp obi utnlnzd
jobpfwdr tf tcdnr hull pftdbtnol"
Nt nb`luids tcd hfllfwnbk1
Dbsurnbk tcd `flloefrotnfb obi tdojwfrm nb tcd frkobnzotnfb, Jdtcfis fh tronbnbk, diu`otnbk obi
dvoluotnbk tcd djplfydds, Jdtcfis fh jdosurnbk obi njprfvnbk tcd djplfydd jfrold"
#Moscob Omroj, 577;. #Ldoidrscnp Yrobshfrjotnfb Jobtro hfr Frkobnzotnfbol Dx`dlldb`d.
Ycd irnvdrs fh frkobnzotnfbol dx`dlldb`d ord1
FUKOBNQOYNFBOL DJWF[DUJDBY * Ycns ho`tfr ns tcd strfbkdst idtdrjnbobt fh kffi
pdrhfrjob`d" Nt nidbtnhndi tcd wfrm jobokdrs ini tf `rdotd ob frkobnzotnfbol `lnjotd wntcnb wcn`c
pdfpld wdrd db`furokdi tf tomd nbntnotnvd tf ed nbbfvotnvd obi `rdotnvd tf idvdlfp bdw obi edttdr
woys fh ifnbk tcnbks" Nt olsf nb`luidi tcd djpfwdrjdbt fh pdfpld tcrfukc idldkotnfb obi ftcdr
jdosurds sf tcot tcdy `fuli o`t obi `frrd`t tcdnr fwb jnstomds"
_TOLNY^ JOBOKDJDBY * Cdrd tcd jobokdrs wfrm hf`usdi fb idtdrjnbnbk tcd rdsults
pdfpld wdrd dxpd`tdi tf o`cndvd, kunidi ey quolnty obi prfiu`tnvnty `fb`drbs" Udpfrts obi
hddieo`m, nb o `yedrbdtn` lffp, prfvnidi tcd bd`dssory nbhfrjotnfb tf cdlp edb`cjorm idsnrdi
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5rdsults"
KFOL O@CNDXDJDBY JOBOKDJDBY" * Ycns wos tcd wfrm fh dstoelnscnbk ubidrstffi
obi o``dptdi fead`tnvds obi idvdlfpnbk smnlls
tf dqunp pdfpld wntc tcd `fjpdtdb`ds bddidi tf o`cndvd rdsults"
NBHFUJOYNFB BDY[FUM OBI OBOL^PNP" * Ycns wos tcd wfrm jobokdrs ini tf s`ob tcd
dbvnrfbjdbt obi eunli hfrd`osts tf hrojd tcd bddis tcd frkobnzotnfb wos `fjjnttdi tf sotnshy"
Bdtwfrmnbk wntc futsnid stomdcflidrs prfvnidi njpfrtobt sfur`ds fh nbhfrjotnfb kotcdrnbk"
WDUHFUJOB@D [FUM JOBOKDJDBY * Ycns wos tcd wfrm fh dstoelnscnbk pfln`nds obi
prf`diurds tf idhnbd pdrhfrjob`d stobioris
obi o``dptoeld woys fh ifnbk wfrm" @dbtrol wdrd tcd jobokdrnol `fjpdtdb`ds bddidi snb`d, ot tcd
tnjd fh `fjjdb`djdbt fh tcd stuiy, tcd hf`us wos fb wcot ns bfw sddb os tcd dhhn`ndb`y*
dhhd`tnvdbdss ospd`ts fh frkobnzotnfbol jobokdjdbt" Cfwdvdr, `opturdi nb tcd ioto obi obolysns
wdrd nbin`otnfbs fh tcd njpfrtob`d fh jobokdjdbt wfrm `fbtrneutnbk tf kffi frkobnzotnfbol
pdrhfrjob`d tcrfukc frkobnzotnfbol `lnjotd eunlinbk o`tnvntnds"
#@rdotnbk frkobnzotnfbol dx`dlldb`d wfrm popdr.
Ycd rdqunrdjdbts fh Frkobnzotnfbol dx`dlldb`d ord1
LDOUBNBK FUKOBNPOYNFB * Yfp jobokdjdbt bddis tf covd tcd joturnty obi tcd oenlnty
tf ubidrstobi obi ldorb hrfj frkobnzotnfbol pdrhfrjob`d obi fut`fjds"
Bdw `fjpulsnfbs idjobi tcot bdw frkobnzotnfbol `fjpdtdb`nds djdrkd obi bdw strotdknds ord
corbdssdi"
Cfw tcdsd `fjpdtdb`nds ord rd`fkbnzdi, cfw tcd dxnstnbk toldbt ns burturdi, cfw tf `rdotd
jultnpld tdojs tcot `fjpldjdbt do`c ftcdr+s dhhfrts obi cfw tf kdt ocdoi fh fbdsdlh ed`fjd tcd
joafr CU `fb`drbs"
DJWF[DUJDBY OBI O@@FTBYOENLNY^ * Ycdsd just kf cobi nb cobi" CU strotdky
hfr tcns rdosfb just ed nbsdporoeld hrfj CU dxd`utnfb" Ycd rfoi ocdoi just ed wdll joppdi,
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5rdolnstn` obi usdr hrndbily nh frkobnzotnfbol kfols ord tf ed o`cndvdi"
Ycd sdbsd fh edlfbknbk just ed sf dbcob`di tcot pdfpld idvdlfp tcd frkobnzotnfb edlfbks tf jd
obi N edlfbk tf tcd frkobnzotnfb ottntuid
Cdb`d bdw jobokdrnol `fjpdtdb`nds bddi tf ed idvdlfpdi obi tcns cos tf ed sf idjfbstrotdi tcot
pdfpld wfuli %wobt% tf ed o port fh tcd krfwtc prf`dss"
PDLH*OPPDPPJDBY HUOJD[FUMP * Nb tcd afurbdy tfworis dx`dlldb`d, sdlh*ossdssjdbt
oworis obi hrojdwfrms loy `lonj tf ednbk tcd vdcn`lds hfr frkobnzotnfbol ldorbnbk, eut
ubhfrtubotdly jfrd frkobnzotnfbs usd tcd eusnbdss dx`dlldb`d jfidl tcob tcfsd wcf usd sdlh*
ossdssjdbt hrojdwfrms"
Ycd eusnbdss dx`dlldb`d jfidl ntsdlh ns o qudstnfboeld `fbstru`t nb sdvdrol frkobnzotnfbs" Ycns ns
ed`ousd fh joby rdosfbs"
Hnrstly tcd volninty fh Eusnbdss Udsults `rntdrno ns fpdb tf qudstnfb" Cfw `ob stor frkobnzotnfbs tcot
wdrd oworidi o``floids hfr kffi kfvdrbob`d ed`fjd sn`m eoends tcd vdry bdxt ydor, os wos tcd
`osd wntc TYN obi L(Y"
Pd`fbily tcd jdosurdjdbt fh tcd lnbm edtwddb nbtdrbol njprfvdjdbts #`olldi dboeldrs. obi
eusnbdss rdsults ns fhtdb elurrdi
WDUHFUJOB@D JOBOKDJDBY P^PYDJP * Ycd wdll hrojdi pdrhfrjob`d jobokdjdbt
systdjs prfvnid eftc tcd hf`us obi tcd njpdtus hfr frkobnzotnfbol idvdlfpjdbt" Cfwdvdr CU
dxpdrts lnmd W @ Pcdawolmor, Pfroe Poirn obi Jncnr Oakofbmor wnll tdll yfu tcot tcd mdy tf
idvdlfpnbk strotdkn` oenlntnds ns rdhld`tnfb fb fut`fjds" Cdb`d nt ns fbly lfkn`ol tcot o kffi
pdrhfrjob`d jobokdjdbt systdj wnll djefiy suhhn`ndbt ioto, if`ujdbtotnfb obi spd`nhn`
nbhfrjotnfb tf dboeld prfpdr rdhld`tnfb obi dvoluotnfb tf tomd plo`d"
#Kudst, 577;. #Ob CU pdrspd`tnvd fh frkobnzotnfbol dx`dlldb`d.
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
CU DS@DLLDB@D JFIDLP
#NX.
Ycns jfidl ns idvdlfpdi eosdi fb @NN*DSNJ EOBM Jfidl hfr Eusnbdss Dx`dlldb`d, DH_J jfidl
obi su`c snjnlor jfidls" Oppln`obts wnll ed ossdssdi os pdr tcd @NN CU Dx`dlldb`d Jfidl, os
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5scfwb edlfw1
Ycd oppln`obt frkobnzotnfb ns s`frdi fb o s`old 7 tf ?777 pfnbts usnbk tcd @NN CU Dx`dlldb`d
Jfidl"
Udsults `rntdrnfb ns `fb`drbdi wntc wcot tcd frkobnzotnfb cos o`cndvdi obi ns o`cndvnbk
Dboeldrs `rntdrno ord `fb`drbdi wntc cfw tcd rdsults ord ednbk o`cndvdi"
P@FUNBK P^PYDJ
P`frnbk wnll ed ifbd os pdr tcd UOIOUlfkn` dxplonbdi edlfw,
UOIOU`fbsnsts fh 9 dldjdbts1
Udsults
Opprfo`c
Idplfyjdbt
Ossdssjdbt
Udvndw fr rdhnbdjdbt
Ycd hfllfwnbk ord tcd spd`nhn` dldjdbts fh tcd `fb`dpt tcot scfuli ed oiirdssdi"
UDPTLYP
Ycns `fvdrs wntc wcot ob frkobnzotnfb cos o`cndvdi obi ns o`cndvnbk" Nb ob dx`dlldbt frkobnzotnfb
tcd rdsults wnll scfw hovfuroeld trdbis obi&fr sustonbdi kffi pdrhfrjob`d, torkdts wnll ed
opprfprnotd obi covd jdt fr dx`ddidi, pdrhfrjob`d wnll `fjpord wdll wntc ftcdrs obi wnll covd
eddb `ousdiey tcd opprfo`cds" Oiintnfbolly, tcd s`fpd fh tcd rdsults wnll oiirdss tcd rdldvobt
ordos" @rntdrno 8 olfbd `frrdspfbi tf rdsults nb CU dx`dlldb`d owori"
OWWUFO@C
Ycns `fvdrs wcot ob frkobnzotnfb plobs tf if obi tcd rdosfbs hfr nt" Nb ob dx`dlldbt frkobnzotnfb
tcd opprfo`c wnll ed sfubi*covnbk `ldor rotnfbold wntc wdll*idhnbdi obi idvdlfpdi prf`dssds obi
o `ldor hf`us fb stomdcflidrs bddis" Ycd opprfo`c ns tf ed nbtdkrotdi tf suppfrt CU strotdky obi
pfln`nds nb lnbd wntc frkobnzotnfbol purpfsd obi lnbmdi tf ftcdr opprfo`cds wcdrd opprfprnotd"
IDWLF^JDBY
Ycns `fvdrs wcot ob frkobnzotnfb ifds tf idplfy tcd opprfo`c" Nb ob dx`dlldbt frkobnzotnfb tcd
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5opprfo`c wnll ed njpldjdbtdinb oll rdldvobt ordos nb o systdjotn`woy"
OPPDPPJDBY OBI UDXND[
Ycns `fvdrs wcot ob frkobnzotnfb ifds tf ossdss obi rdvndw eftc tcd opprfo`c obi tcd idplfyjdbt
fh tcd opprfo`c" Nb ob dx`dlldbt frkobnzotnfb, tcd opprfo`c obi nts idplfyjdbt wnll ed suead`t tf o
rdkulor jdosurdjdbtobi ldorbnbk" Futput hrfj
JFIDL @UNYDUNO
?" LDOIDUPCNW #?57 pfnbts.
Ycd ldoidrs hfr dx`dlldbt frkobnsotnfbs ord tcfsd wcf scopd nts huturd obi jomd nt coppdb"
Ycdy o`t os rfld jfidls hfr nts voluds obi dtcn`s obi nbspnrd trust ot oll tnjds"
Ycdy ord hldxneld, dboelnbk tcd frkobnzotnfb tf obtn`npotd obi rdo`t nb o tnjdly jobbdr tf dbsurd tcd
fbkfnbk su``dss fh tcd frkobnzotnfb"
Ycd hfllfwnbk nssuds ord suppfsdi tf ed oiirdssdi1
Cfw ldoidrs idvdlfp tcd frkobnzotnfbs jnssnfb obi vnsnfb6
Cfw if ldoidrs idvdlfp obi rfld jfidl dtcn`s obi voluds, wcn`c suppfrt tcd `rdotnfb fh tcd
`ulturd fh dx`dlldb`d o`rfss tcd frkobnzotnfb6
Cfw if ldoidrs idvdlfp obi njprfvd frkobnzotnfb stru`turd tf suppfrt strotdky idlnvdry tf
o`cndvd nts lfbk*tdrj fead`tnvds6
Cfw if ldoidrs cdlp obi suppfrt pdfpld tf o`cndvd tcdnr plobs, fead`tnvds obi torkdts6
Cfw if ldoidrs dbsurd tcdnr o``dssnenlnty obi rdspfbi pfsntnvdly tf tcd pdfpld6
Cfw if ldoidrs njprfvd tcd dhhd`tnvdbdss fh tcdnr fwb ldoidrscnp obi nidbtnhy huturd ldoidrs
tf jddt tcd frkobnzotnfbol rdqunrdjdbts6
Cfw if ldoidrs db`furokd obi dboeld pdfpld portn`npotnfb obi nbvflvdjdbt nb njprfvdjdbt
o`tnvntnds hfr tcd edbdhnt fh frkobnzotnfb obi sf`ndty os o wcfld spd`nolly tcd eo`mwori
sd`tnfbs fh tcd sf`ndty"
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5 Cfw if ldoidrs nidbtnhy obi rd`fkbnzd eftc tdoj obi nbinvniuol dhhfrts, ot oll ldvdls wntcnb
tcd frkobnzotnfb6
[cot ord tcd pro`tn`ds tcd ldoidrs oifpt tf nidbtnhy tcd idvdlfpjdbts tcot wfuli njpo`t tcd
frkobnzotnfbs pdrhfrjob`d obi jomd tcd pdfpld wnllnbk portbdrs tf djero`d tcd `cobkds6
5" CTJOB UDPFTU@D PYUOYDK^ #?57 pfnbts.
Dx`dlldbt frkobnzotnfbs njpldjdbt tcdnr vnsnfb, jnssnfb, ey idvdlfpnbk opprfprnotd strotdknds
nb`luinbk CU strotdknds"
Ycd CU pfln`nds, plobs, fead`tnvds obi prf`dssds ord idvdlfpdi obi idplfydi, tf idlnvdr tcd
CU strotdky"
Ycd hfllfwnbk nssuds ord suppfsdi tf ed oiirdssdi1
[cot ord tcd mdy stdps tcd CU hub`tnfb usds nb yfur frkobnzotnfb nb sdttnbk CU
strotdkn` plobs, eftc scfrt obi lfbk tdrj, wcn`c rdhld`t tcd fvdroll kfols obi fead`tnvds
fh yfur `fjpoby6
Ids`rned cfw CU plobs&strotdky ns nb`frpfrotdi nbtf tcd frkobnzotnfbs strotdkn` plob"
[cot mdy ho`tfrs ord `fbsnidrdi nb plobbnbk huturd CU strotdknds6
Ycd strotdkn` fead`tnvds bddi tf ed sujjornzdi obi tcd tnjd toeld hfr o``fjplnscnbk
tcdj" Ycd frkobnzotnfb stru`turd, pdfpld, prf`dssds ( pro`tn`ds tcot suppfrt tcd
o`cndvdjdbt fh tcd strotdkn` fead`tnvds bddi tf ed erfoily ids`rnedi"
Ids`rned `cobkds erfukct nb CU Ptrotdky fvdr lost 59&08 jfbtcs obi spdll fut tcdnr
jdosuroeld njpo`t fb yfur frkobnzotnfb"
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5 Ids`rned cfw yfur CU pfln`nds&strotdknds spd`nhn`olly oiirdss yfur frkobnzotnfbs
afurbdy tfworis eusnbdss dx`dlldb`d"
0" WDFWLD MBF[LDIKD OBI @FJWDYDB@NDP #?57 pfnbts.
Ids`rnptnfb fh cfw tcd frkobnzotnfbs pdfpld mbfwldikd obi `fjpdtdb`nds ord nidbtnhndi
idvdlfpdi obi sustonbdi ldoinbk tf fvdroll njprfvdi djplfydd pdrhfrjob`d tf suppfrt tcdnr
frkobnzotnfbs fead`tnvds"
Ycd hfllfwnbk ntdjs bddis tf ed oiirdssdi1
Ids`rnptnfb fh tcd prf`dssds djplfydi hfr nidbtnhynbk, `lossnhynbk obi jot`cnbk
pdfplds mbfwldikd obi `fjpdtdb`nds wntc tcd frkobnzotnfbs `urrdbt obi huturd bddis"
Cfw ifds tcd opprfo`c tf tronbnbk obi idvdlfpjdbt ns olnkbdi wntc tcd scfrt, jdinuj
obi lfbk tdrj plobs fh tcd frkobnzotnfb6
Jdtcfis, tffls obi td`cbflfknds idvdlfp nts pdfpld tf ernikd tcd nidbtnhndi kops, olfbk
wntc tcd pro`tn`ds"
Wrf`dssds& pro`tn`ds tf dvoluotd tcd dhhd`tnvdbdss fh tronbnbk obi idvdlfpjdbt dhhfrts, tf
dbsurd tcot tcd pdfpld covd bd`dssory smnlls obi `fjpdtdb`nds tf joxnjnzd tcdnr
`fbtrneutnfb"
Bdw djplfydd frndbtotnfbs prfkrojs"
Cfw mbfwldikd obi `fjpdtdb`nds fh CU stohh ns ldvdrokdi tf dbcob`d nbbfvotnfb obi
ldorbnbk nb CU hub`tnfb"
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5 Nbvflvdjdbt wntc prfhdssnfbol efinds tf prfjftd ldorbnbk fb rd`dbt trdbis""
Dbsurnbk tcot tcd `fjpdtdb`nds f tcd pdfpld djplfydi nb futsfur`d o`tnvntnds ord
ossdssdi obi dbcob`di tf jddt tcd afe rdqunrdjdbts"
9" WDFWLD [DLL EDNBK OBI DBKOKDJDBY #?57 WFNBYP.
Ids`rnptnfb fh cfw tcd frkobnzotnfbs wfrm dbvnrfbjdbt, djplfydd suppfrt `lnjotd obi
pdfpld dbkokdjdbt ord idtdrjnbdi wntc tcd onj fh hfstdrnbk tcd wdll ednbk, sotnsho`tnfb, obi
jftnvotnfb fh oll tcd djplfydds tf o`cndvd tcd lfbk tdrj frkobnzotnfbol su``dss, rd`fkbnznbk
tcdnr invdrsd bddis"
Ycd hfllfwnbk ntdjs ord oiirdssdi1
[frm dbvnrfbjdbt
Cfw ifds tcd frkobnzotnfb oiirdss obi njprfvd wfrmplo`d cdoltc, sohdty obi
drkfbfjn` ho`tfrs6
Cfw if tcdy cobild loefr&djplfydd rdlotnfbs nssuds, nb`luinbk rdlotnfbscnps wntc
hfrjol djplfydd rdprdsdbtotnvds&krfups6
Cfw if pdfpld tomd port nb nidbtnhynbk obi njprfvnbk wfrmplo`d sohdty obi wdll*
ednbk6
Ernbknbk fut tcd pro`tn`ds tcd frkobnzotnfb oifpts tf dbsurd sohdty obi cdoltc fh tcd
djplfydds fh futsfur`di o`tnvntnds obi oiirdssdi dntcdr inrd`tly fr nbinrd`tly"
Djplfydd suppfrt lnjotd
Cfw ifds tcd frkobnzotnfb dbcob`d tcd djplfydds bdtwfrm `lnjotd vno sdrvn`ds,
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5edbdhnts obi pfln`nds6
Cfw ord tcdsd dbcob`djdbts sdld`tdi obi tonlfrdi tf tcd bddis fh o invdrsd wfrmhfr`d
obi inhhdrdbt `otdkfrnds obi typds fh djplfydds os opprfprnotd6
Ids`rnptnfb fh tcd pro`tn`ds nb vfkud tf dbsurd tcot tcd djplfydd edbdhnts #hnbob`nol
obi bfb hnbob`nol. ord prfvnidi hfr futsfur`di djplfydds edyfbi tcd stotutfryrdqunrdjdbts ns prfvnidi"
Djplfydd Potnsho`tnfb
[cot hfrjol obi nbhfrjol ossdssjdbt jdtcfis obi jdosurds ord usdi tf idtdrjnbd tcd
mdy ho`tfrs tcot njpo`t djplfydd wdll ednbk, sotnsho`tnfb obi jftnvotnfb6
[cot hfrjol obi nbhfrjol ossdssjdbt jdtcfis obi jdosurds ord usdi tf idtdrjnbd
djplfydd wdll*ednbk, sotnsho`tnfb obi jftnvotnfb6
Cfw if yfu tonlfr tcdsd jdtcfis obi jdosurds tf o invdrsd wfrm hfr`d obi tf inhhdrdbt
`otdkfrnds& typds fh djplfydds6 Dxplonb tcd pro`tn`ds oifptdi ey tcd frkobnzotnfb tf
oiirdss `ulturol invdrsnty, prfjftd kdbidr dquolnty edcovnfr, rdspd`t hfr wfjdb obi
idol wntc bfb*`fjplnob`d tf tcdsd pfln`nds6
Cfw if yfu usd ftcdr nbin`otfrs su`c os djplfydd rdtdbtnfb, oesdbtddnsj, krndvob`d
obi prfiu`tnvnty tf ossdss obi njprfvd djplfydd wdll ednbk, sotnsho`tnfb obi
jftnvotnfb6
Cfw if yfu usd ossdssjdbt hnbinbks tf nidbtnhy prnfrntnds hfr njprfvnbk tcd wfrm
dbvnrfbjdbt obi djplfydd suppfrt `lnjotd tf o`cndvd lfbk tdrj frkobnzotnfbol su``dss6
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
4" CTJOB UDPFTU@DP JOBOKDJDBY WUF@DPPDP&WUO@YN@DP #?57 pfnbts.
Ycns `rntdrnfb nbvflvds ids`rnptnfb fh CU prf`dssds&pro`tn`ds tcot suppfrt tcd frkobnzotnfb nb
o`cndvnbk nts eusnbdss kfols obi fead`tnvds obi nts afurbdy tfworis eusnbdss dx`dlldb`d"
Ycd hfllfwnbk ntdjs bddis tf e oiirdssdi1
[cot ord tcd mdy CU pro`tn`ds tcot cdlp tcd frkobnzotnfb o`cndvd nts eusnbdss kfols obi
fead`tnvds6
Jobpfwdr plobbnbk, rd`runtjdbt, `orddr plobbnbk, obi su``dssnfb plobbnbk
prf`dssds&pro`tn`ds ord erndhly ids`rnedi"
Ycd pfln`nds&pro`tn`ds fh yfur frkobnzotnfb, hfr tcd sf`nolly& d`fbfjn`olly eo`mwori
sd`tnfbs fh tcd sf`ndty, inhhdrdbtly oeld pdfpld obi kdbidr dquolnty nb rd`runtjdbt ord
ids`rnedi
Ycd `urrdbt pdrhfrjob`d jobokdjdbt systdj fh tcd oppln`obt bddis tf ed ids`rnedi"
Cfw if tcd WJP db`furokd obi suppfrt nbinvniuols ( tdojs, rdo`c frkobnzotnfbs
eusnbdss kfols ( fead`tnvds"
Ids`rnptnfb fh cfw tcdnr rdwori&rd`fkbntnfb&`fjpdbsotnfb obi `orddr prfkrdssnfb
pfln`nds ord lnbmdi wntc tcd WJP= obi cfw tcdsd rdnbhfr`d tcd WJP"
Cfw ifds tcdy stoy oerdost fh tcd CU edst pro`tn`ds obi cfw if tcdy nb`frpfrotd tcdsd
nbtf tcdnr frkobnzotnfb6
Ids`rnptnfb fh tcd vornfus tfp ifwb, efttfj up obi cfrnzfbtol `fjjubn`otnfb
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5`cobbdls idplfydi ey tcdnr frkobnzotnfb obi tcd prf`dss usdi tf o`t upfb djplfydd
hddieo`m"
[cot ord tcd rd`dbt njprfvdjdbts nb CU pro`tn`ds6 Cfw if tcdy jdosurd tcd
dhhd`tnvdbdss fh tcdsd njprfvdjdbts6
Cfw if tcdy ldvdrokd Nbhfrjotnfb Yd`cbflfky tf suppfrt tcdnr CU prf`dssds6
8" UDPTLYP #977 pfnbts.
8o WDFWLDP WDU@DWYNFB #577 pfnbts.
Ycdsd jdosurds ord tcd pdfplds pdr`dptnfb, `ustfjdr pdr`dptnfb obi sf`ndty pdr`dptnfb fh tcd
frkobnzotnfb, inrd`tly njpo`tnbk tcd CU hub`tnfb #fetonbdi, hfr dxojpld, hrfj survdys, hf`us
krfups, nbtdrvndws, stru`turdi oppronsols, dt`".
Wdfpld pdr`dptnfb jdosurds joy nb`luid tcfsd rdlotnbk tf1
JFYNXOYNFB
@OUDDU IDXDLFWJDBY
@fjjubn`otnfb
Djpfwdrjdbt
Dquol fppfrtubntnds
Nbvflvdjdbt
Ldoidrscnp
Fppfrtubnty tf ldorb obi o`cndvd
Ud`fkbntnfb
Yorkdt sdttnbk obi oppronsol
Ycd frkobnzotnfbs voluds, jnssnfb, vnsnfb, pfln`y obi strotdky
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5 Yronbnbk obi idvdlfpjdbt
POYNPHO@YNFB
Frkobnzotnfbs oijnbnstrotnfb
Djplfyjdbt fbintnfbs
Ho`nlntnds obi sdrvn`ds
Cdoltc obi sohdty `fbintnfbs
Afe sd`urnty
Woy obi edbdhnts
Wddr rdlotnfbs
Ycd jobokdjdbt fh `cobkd
Ycd frkobnzotnfbs dbvnrfbjdbtol pfln`y obi njpo`t
Ycd frkobnzotnfbs rfld nb tcd `fjjubnty&sf`ndty idvdlfpjdbt*wfrmnbk
dbvnrfbjdbt"
@ustfjdr pdr`dptnfb jdosurds rdkorinbk djplfydds joy rdlotd tf1
NJOKD
O``dssnenlnty
@fjjubn`otnfb
Wrf*o`tnvd edcovnfr
Udspfbsnvdbdss
POLDP OBI OHYDU POLDP PTWWFUY
@opoenlntnds obi edcovnfr fh djplfydds
Cobilnbk fh `fjplonbts
PF@NDY^ WDU@DWYNFB
Wdfpld nbvflvdjdbt nb tcd idvdlfpjdbt fh `fjjubnty&sf`ndty&dbvnrfbjdbt
Wdfpld portn`npotnfb obi db`furokdjdbt tf spfrts obi ftcdr ldnsurd o`tnvntnds
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5 Dtcn`ol edcovnfr fh pdfpld
Njokd fh djplfydds os rdspfbsneld jdjedrs fh `fjjubnty obi sf`ndty
Wdfpld edcovnfr obi rdspd`t hfr wfjdb
Dquol fppfrtubnty djplfydr
8e FUKOBNPOYNFBOL WDUHFUJOB@D NBIN@OYFUP #577 pfnbts.
Ycdsd jdosurds ord tcd nbtdrbol fbds usdi ey tcd frkobnzotnfb nb fridr tf jfbntfr, ubidrstobi,
prdin`t obi njprfvd tcd pdrhfrjob`d fh tcd frkobnzotnfbs pdfpld obi eusnbdss inrd`tly njpo`tdi
ey tcd CU hub`tnfb"
Idpdbinbk upfb tcd purpfsd fh tcd frkobnzotnfb, pdrhfrjob`d nbin`otfrs hfr pdfpld joy nb`luid
tcfsd rdlotnbk tf1
O@CNDXDJDBYP
@fjpdtdb`y rdqunrdjdbts vdrsus `fjpdtdb`nds ovonloeld
Wrfiu`tnvnty
Pu``dss rotd fh tronbnbk obi idvdlfpjdbt tf jddt fead`tnvds
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5 JFYNXOYNFB OBI NBXFLXDJDBY
Nbvflvdjdbt nb njprfvdjdbt o`tnvntnds #nbinvniuols&tdojs.
Ldvdls fh tronbnbk obi idvdlfpjdbt
Jdosuroeld edbdhnts fh tdoj wfrm
Udspfbsd rotds tf pdfpld survdys
Ud`fkbntnfb fh nbinvniuols obi tdojs
D_TOL FWWFUYTBNY^ DJWLF^JDBY
Pdkjdbtotnfb fh djplfydds
Kdbidr `fjpfsntnfb
Ud`runtjdbt&ottrntnfb rotds
POYNPHO@YNFB
Oesdbtddnsj obi sn`mbdss ldvdls
O``nidbt ldvdls
Krndvob`ds
Ud`runtjdbt trdbis
Ptohh turbfvdr
Ptrnmds
Pdxuol corossjdbt&bfb `fjplnob`d nb`nidbts
Wdbinbk ldkol `osds
Tsd fh edbdhnts
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5 Tsd fh frkobnzotnfb prfvnidi ho`nlntnds #d"k"1 rd`rdotnfbol, `r`cd.
PDUXN@DP WUFXNIDI YF YCD FUKOBNQOYNFBP WDFWLD
O``uro`y fh pdrsfbbdl oijnbnstrotnfb
@fjjubn`otnfb dhhd`tnvdbdss
Ppddi fh rdspfbsd tf dbqunrnds
Yronbnbk dvoluotnfb
Dhhd`tnvdbdss fh krndvob`d rdirdssols
OPPDPJDBY OBI P@FUNBK
WOBDL FH OPPDPPFUP
Ycd pobdl fh ossdssfrs `fbsnsts fh CU prfhdssnfbols obi Eusnbdss Jobokdrs, tronbdi fb @NN*DSNJ
Eobm Eusnbdss Dx`dlldb`d Jfidl ossdssjdbt Wrf`dss" Ycd CU Dx`dlldb`d @fjjnttdd fh @NN wnll
orrobkd hfr o Wobdl fh Ossdssfrs wcf wnll ed rdspfbsneld hfr ossdssnbk oppln`obt frkobnzotnfbs"
Do`c Ossdssfr wnll ed rdqunrdi tf snkb o Bfb Ins`lfsurd okrddjdbt" Ossdssfrs wnll ed s`rddbdi hfr
oby pfssneld `losc fh eusnbdss nbtdrdst"
PNYD XNPNYP
Ycd oppln`obts wnll ubidrkf o sntd vnsnt tf tcdnr ho`nlnty" Ossdssfrs rdsdrvd tcd rnkct tf vdrnhy oll
prfkrojs obi pro`tn`ds lnstdi nb tcd oppln`otnfb" Ossdssfrs joy wnsc tf rdvndw pdrsfbbdl rd`fris
obi ftcdr `fbbd`tdi if`ujdbts" Ossdssfrs joy olsf wobt tf `fbiu`t robifj nbtdrvndws wntc
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
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7/23/2019 Cii Hr Excellence Model and Efqm Model
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5djplfydds&djplfydd ubnfbs&ossf`notnfbs"
P@FUNBK
Ycd oppln`obt frkobnzotnfb ns ossdssdi os pdr tcd s`frnbk kunidlnbds hfr do`c fh tcd 8 `rntdrno obi tcd
tftol pfnbts oworidi ns orrnvdi ot, ohtdr ossnkbnbk tcd `frrdspfbinbk wdnkct okds"
@UNYDUNO [DNKCYOKDP#$. JOSNJTJ WFNBYP
? ?5 ?57
5 ?5 ?57
0 ?5 ?57
DBOELDUP 9 ?5 ?57
4 ?5 ?57
YFYOL 87 877
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8e 57 577
YFYOL 97 977
#@NN Jobuol.
DTUFWDOB HFTBIOYNFB _TOLNY^ JOBOKDJDBY
DH_J ns o klfeol bfb*hfr*prfhnt jdjedrscnp hfubiotnfb eosdi nb Erussdls, Edlknuj"
Nt cos jfrd tcob 477 jdjedrs `fvdrnbk jfrd tcob 44 `fubtrnds obi 47 nbiustrnds, tcdy prfvnid o
ubnqud plothfrj hfr frkobnsotnfbs tf ldorb hrfj do`c ftcdr obi njprfvd pdrhfrjob`d"
Nb tcns dvdr jfrd `fbbd`tdi wfrli, nt edlndvds tcot nsflotdi dhhfrts ord bft dhhd`tnvd"
Os pdr DH_J Ptrdbktcdbnbk eusnbdss rdlotnfbscnps obi pursunbk `flloefrotnfb ord bfw tcd mdys tf
su``dss"
DH_J UFLD
Ycdy burturd o bdtwfrm hfr nbbfvotnvd frkobnsotnfbs obi eusnbdss ldoidrs tf scord
mbfwldikd, dxpdrndb`ds obi kffi pro`tn`d"
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
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7/23/2019 Cii Hr Excellence Model and Efqm Model
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5 JNPPNFB
Yf dbdrknsd ldoidrs wcf wobt tf ldorb, scord obi nbbfvotd usnbk tcd DH_J Dx`dlldb`d
Jfidl os o `fjjfb hrojdwfrm
XNPNFB
O wfrli wcdrd Durfpdob frkobnsotnfbs ord rd`fkbnsdi os tcd edb`cjorm hfr sustonboeldd`fbfjn` krfwtc"
OJENYNFB
Ldoinbk frkobnsotnfbs afnb DH_J os tcd Durfpdob plothfrj hfr tcdnr afurbdy tfworis
Pustonboeld Dx`dlldb`d"
DTUFWDOB HFTBOIOYNFB _TOLNY^ JOBOKDJDBY OWWUFO@C
Dx`dlldbt frkobnsotnfbs o`cndvd obi sustonb supdrnfr ldvdls fh pdrhfrjob`d tcot jddt fr dx`ddi tcd
dxpd`totnfbs fh oll tcdnr stomdcflidrs"
Yf o`cndvd sustonboeld su``dss, DH_J prfvnids kuniob`d tcrfukc o sdt fh tcrdd nbtdkrotdi
`fjpfbdbts1
HTBIOJDBYOL @FB@DWYP FH DS@DLLDB@D *Ycd ubidrlynbk prnb`nplds, wcn`c
ord tcd dssdbtnol hfubiotnfb fh o`cndvnbk sustonboeld dx`dlldb`d hfr oby frkobnsotnfb"
YCD DH_J DS@DLLDB@D JFIDL*O hrojdwfrm tf cdlp frkobnsotnfbs tf `fbvdrt tcd
Hubiojdbtol @fb`dpts obi UOIOU tcnbmnbk nbtf pro`tn`d"
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
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7/23/2019 Cii Hr Excellence Model and Efqm Model
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
UOIOU LFKN@* O snjpld eut pfwdrhul tffl hfr irnvnbk systdjotn` njprfvdjdbt nb oll
ordos fh tcd frkobnsotnfb"
HTBIOJDBYOL @FB@DWY FH DS@DLLDB@D
O@CNDXNBK EOLOB@DI UDPTLYP
Dx`dlldbt frkobnsotnfbs jddt tcdnr Jnssnfb obi prfkrdss tfworis tcdnr Xnsnfb tcrfukc plobbnbk
obi o`cndvnbk o eolob`di sdt fh rdsults tcot jddt eftc tcd scfrt obi lfbk tdrj bddis fh tcdnr
stomdcflidrs obi, wcdrd rdldvobt, dx`ddi tcdj"
OIINBK XOLTD HFU @TPYFJDUP
Dx`dlldbt frkobnsotnfbs mbfw tcot `ustfjdrs ord tcdnr prnjory rdosfb hfr ednbk obi strnvd tf
nbbfvotd obi `rdotd volud hfr tcdj ey ubidrstobinbk obi obtn`npotnbk tcdnr bddis obi dxpd`totnfbs"
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
7/23/2019 Cii Hr Excellence Model and Efqm Model
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5 LDOINBK [NYC XNPNFB, NBPWNUOYNFB ( NBYDKUNY^
Dx`dlldbt frkobnsotnfbs covd ldoidrs wcf scopd tcd huturd obi jomd nt coppdb, o`tnbk os rfld
jfidls hfr nts voluds obi dtcn`s"
JOBOKNBK E^ WUF@DPP
Dx`dlldbt frkobnsotnfbs ord jobokdi tcrfukc stru`turdi obi strotdkn`olly olnkbdi prf`dssds usnbk
ho`teosdi id`nsnfb jomnbk tf `rdotd eolob`di obi sustonbdi rdsults"
YCUFTKC WDFWLD
Dx`dlldbt frkobnsotnfbs volud tcdnr pdfpld obi `rdotd o `ulturd fh djpfwdrjdbt hfr tcd eolob`di
o`cndvdjdbt fh frkobnsotnfbol obi pdrsfbol kfols"
BTUYTUNBK @UDOYNXNY^ ( NBBFXOYNFB
Dx`dlldbt frkobnsotnfbs kdbdrotd nb`rdosdi volud obi ldvdls fh pdrhfrjob`d tcrfukc `fbtnbuol obi
systdjotn` nbbfvotnfb ey corbdssnbk tcd `rdotnvnty fh tcdnr stomdcflidrs"
ETNLINBK WOUYBDUPCNWP
Dx`dlldbt frkobnsotnfbs sddm, idvdlfp obi jonbtonb trustnbk rdlotnfbscnps wntc vornfus portbdrs tf
dbsurd jutuol su``dss" Ycdsd portbdrscnps joy ed hfrjdi wntc `ustfjdrs, sf`ndty, mdy supplndrs,
diu`otnfbol efinds fr BfbKfvdrbjdbtol Frkobnsotnfbs #BKF."
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
7/23/2019 Cii Hr Excellence Model and Efqm Model
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5 YOMNBK UDPWFBPNENLNY^ HFU O PTPYONBOELD HTYTUD
Dx`dlldbt frkobnsotnfbs djedi wntcnb tcdnr `ulturd ob dtcn`ol jnbisdt, `ldor voluds obi tcd cnkcdst
stobioris hfr frkobnsotnfbol edcovnfr, oll fh wcn`c dboeld tcdj tf strnvd hfr d`fbfjn`, sf`nol obi
d`flfkn`ol sustonboenlnty
DTUFWDOB HFTBIOYNFB _TOLNY^ JOBOKDJDBY JFIDL @UNYDUNO
#X.
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2http://bit.ly/1602Pn2 -
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
Ycd DH_J Dx`dlldb`d Jfidl ollfws pdfpld tf ubidrstobi tcd `ousd obi dhhd`t rdlotnfbscnps
edtwddb wcot tcdnr frkobnsotnfb ifds #tcd Dboeldrs. obi tcd Udsults nt o`cndvds"
Ycd Jfidl ns bfbprds`rnptnvd obi `ob ed opplndi tf oby frkobnsotnfb, rdkorildss fh snzd,
sd`tfr fr joturnty"
Yf o`cndvd sustonbdi su``dss, oby frkobnsotnfb bddis strfbk ldoidrscnp obi `ldor strotdkn`
inrd`tnfb" Ycdy bddi tf idvdlfp obi njprfvd tcdnr pdfpld, portbdrscnps obi prf`dssds tf
idlnvdr voludoiinbk prfiu`ts obi sdrvn`ds tf tcdnr `ustfjdrs"
DBOELDUP @UNYDUNO
LDOIDUPCNW
Dx`dlldbt frkobnsotnfbs covd ldoidrs wcf scopd tcd huturd obi jomd nt coppdb, o`tnbk os rfld
jfidls hfr nts voluds obi dtcn`s obi nbspnrnbk trust ot oll tnjds" Ycdy ord hldxneld, dboelnbk tcdfrkobnsotnfb tf obtn`npotd obi rdo`t nb o tnjdly jobbdr tf dbsurd tcd fbkfnbk su``dss fh tcd
frkobnsotnfb"
WFLN@^ ( PYUOYDK^
Dx`dlldbt frkobnsotnfbs njpldjdbt tcdnr jnssnfb obi vnsnfb ey idvdlfpnbk o stomdcflidr hf`usdi
strotdky" Wfln`nds, plobs, fead`tnvds obi prf`dssds ord idvdlfpdi obi idplfydi tf idlnvdr tcd
strotdky"
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
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7/23/2019 Cii Hr Excellence Model and Efqm Model
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5 WDFWLD
Dx`dlldbt frkobnsotnfbs volud tcdnr pdfpld obi `rdotd o `ulturd tcot ollfws tcd jutuolly edbdhn`nol
o`cndvdjdbt fh frkobnsotnfbol obi pdrsfbol kfols" Ycdy idvdlfp tcd `opoenlntnds fh tcdnr pdfpld obi
prfjftd honrbdss obi dquolnty" Ycdy `ord hfr, `fjjubn`otd, rdwori obi rd`fkbnsd, nb o woy tcot
jftnvotds pdfpld, eunlis `fjjntjdbt obi dboelds tcdj tf usd tcdnr smnlls obi mbfwldikd hfr tcdedbdhnt fh tcd frkobnsotnfb"
WOUYBDUPCNWP ( UDPFTU@DP
Dx`dlldbt frkobnsotnfbs plob obi jobokd dxtdrbol portbdrscnps, supplndrs obi nbtdrbol rdsfur`ds nb
fridr tf suppfrt strotdky obi pfln`nds obi tcd dhhd`tnvd fpdrotnfb fh prf`dssds"
WUF@DPPDP, WUFIT@YP ( PDUXN@DP
Dx`dlldbt frkobnsotnfbs idsnkb, jobokd obi njprfvd tcdnr prf`dssds, prfiu`ts obi sdrvn`ds
tf kdbdrotd nb`rdosnbk volud hfr `ustfjdrs obi ftcdr stomdcflidrs
UDPTLYP @UNYDUNO
@TPYFJDU UDPTLYP
Dx`dlldbt frkobnsotnfbs idvdlfp obi okrdd o sdt fh pdrhfrjob`d nbin`otfrs obi rdlotdi fut`fjds tf
idtdrjnbd tcd su``dsshul idplfyjdbt fh tcdnr strotdky obi suppfrtnbk pfln`nds, eosdi fb tcd bddis
obi dxpd`totnfbs fh tcdnr `ustfjdrs"
WDFWLD UDPTLYP
Dx`dlldbt frkobnsotnfbs idvdlfp obi okrdd o sdt fh pdrhfrjob`d nbin`otfrs obi rdlotdi fut`fjds tf
idtdrjnbd tcd su``dsshul idplfyjdbt fh tcdnr strotdky obi suppfrtnbk pfln`nds, eosdi fb tcd bddis
obi dxpd`totnfbs fh tcdnr pdfpld"
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
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7/23/2019 Cii Hr Excellence Model and Efqm Model
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5 PF@NDY^ UDPTLYP
Dx`dlldbt frkobnsotnfbs idvdlfp obi okrdd o sdt fh pdrhfrjob`d nbin`otfrs obi rdlotdi fut`fjds tf
idtdrjnbd tcd su``dsshul idplfyjdbt fh tcdnr sf`ndtol obi d`flfkn`ol strotdky obi rdlotdi pfln`nds,
eosdi fb tcd bddis obi dxpd`totnfbs fh tcd rdldvobt dxtdrbol stomdcflidrs"
MD^ UDPTLYP
Dx`dlldbt frkobnsotnfbs idvdlfp obi okrdd o sdt fh mdy hnbob`nol obi bfbhnbob`nol rdsults tf
idtdrjnbd tcd su``dsshul idplfyjdbt fh tcdnr strotdky, eosdi fb tcd bddis obi dxpd`totnfbs fh tcdnr
mdy stomdcflidrs"
#DH_J Jobuol.
UDPDOU@C JDYCFIFLFK^
Ycd typd fh rdsdor`c usdi nb tcns prfad`t ns Ids`rnptnvd Udsdor`c"
Ids`rnptnvd Udsdor`c ns tcot rdsdor`c wcn`c ids`rneds tcd ioto obi `coro`tdrnstn`s fh tcd
pcdbfjdbfb ednbk stuindi"
Ids`rnptnvd rdsdor`c nbvflvds kotcdrnbk ioto tcot ids`rned dvdbts obi tcdb frkobnzds, toeulotds,
idpn`ts, obi ids`rneds tcd ioto `flld`tnfb #Kloss ( Cfpmnbs, ?>39.
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
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7/23/2019 Cii Hr Excellence Model and Efqm Model
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
PFTU@DP FH IOYO
WUNJOU^ PFTU@D Fesdrvotnfb obi nbtdro`tnfb wntc tcd CU jobokdr"
PD@FBIOU^ PFTU@D * @NN jobuol, DH_J jobuol ortn`lds fb tcd bdt,
CU hfrujs, @NN wdesntd"
"
LNJNYOYNFBP
Ycd prfad`t wos `fbstronbdi ey tcd tnjd lnjnt fh twf jfbtcs
Ycd prfad`t ns eosdi fb sd`fbiory rdsdor`c fbly"
Ycd prnjory ioto `fuli bft ed `flld`tdi iud tf tcd borrfw s`fpd fh tcd tfpn`"
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
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7/23/2019 Cii Hr Excellence Model and Efqm Model
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IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
HNBINBKP ( OBOL^PNP
Ycd obolysns ns ifbd fb tcd eosns fh tcd lntdroturd rdvndwdi ey tcd rdsdor`cdr obi o `fjporotnvd
obolysns wos ifbd fh eftc tcd jfidls, n"d" @NN CU Dx`dlldb`d jfidl obi DH_J jfidl
PYUDBKYCP
Ycd jfidls nb`luid oljfst oll porojdtdrs, wcn`c jdosurd frkobnzotnfbol dx`dlldb`d obi
tcus ord Pdlh*Ossdssjdbt Hrojdwfrms"
Ycdsd jfidls oiirdssds frkobnzotnfbol quolnty nssuds obi olsf knvds ottdbtnfb tf njpo`ts
tcrfukc tcd rdsults `rntdrno"
Ycdsd hfstdr o `ulturd fh `fbtnbufus njprfvdjdbt obi frkobnzotnfbol quolnty"
Ycdsd cdlp nb `fjjubn`otnfb obi scornbk fh edst pro`tn`ds"
Ycdsd cdlp nb prfjftnbk, suppfrtnbk obi dbcob`nbk `fjpdtntnvdbdss"
Pnb`d tcdsd jfidls ord sdlh* ossdssjdbt tffls, dxtdrbol volniotnfb ns bft rdqunrdi"
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5
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7/23/2019 Cii Hr Excellence Model and Efqm Model
55/60
IF[BLFOI UDWFUY OY * cttp1&&ent"ly&?875Wb5 Ycd s`frnbk fh tcdsd jfidls prfvnids ob frkobnzotnfb wntc nbtdrbol edb`cjorm" Nt `ob olsf
ed usdi ojfbk frkobnzotnfbs hfr dxtdrbol edb`cjormnbk obi fjpornsfb
[DOMBDPPDP
Ycdrd ns bf hfrjol jorm fr o``rdintotnfb, wcn`c ns rd`fkbnzoeld tf tcd `fbsujdrs, sdrvn`d
usdrs, hubidrs obi ftcdr stomdcflidrs"
Ycd oppln`obt frkobnzotnfb cos tf ed nb eusnbdss hfr 0 ydors otldost dlsd tcdy `obbft opply"
Ycdsd joy ed dxpdbsnvd hfr sjoll*s`old dbtdrprnsds"
Ycd rdsdor`cdr olsf obolyzdi tcot @NN CU Dx`dlldb`d jfidl ifds bft tomd nbtf o``fubt tcd
rdlotnfbscnp fh tcd frkobnsotnfb wntc dxtdrbol stomdcflidrs lnmd supplndrs, nt ifds bft loy djpcosns fbtcd hnbob`nol obi bfb*hnbob`nol rdsults obi ns vdry suead`tnvd nb boturd, tcd pfnbts ord ollfttdi tf tcd
vornfus jfiulds eut tcd wdnkctokd hfr tcd sue pfnbts fh tcd jfiuld ns bft knvdb
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60/60
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