cim2029-vmware on vmware leveraging vmware it business management suite and vcenter operations...

7/27/2019 CIM2029-VMware on VMware Leveraging VMware IT Business Management Suite and vCenter Operations Management Suite to Run IT Like a Business_Final_US.pdf

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VMware on VMware:

Leveraging VMware ITBusiness ManagementSuite and vCenterOperations Management

Suite to Run IT Likea Business

Shiv Agarwal, VMware, Inc.

Mahipal Lunia, VMware, Inc.

Job Simon, VMware, Inc.

Kevin Johnson, VMware, Inc.

Julien Spalanzani, VMware, Inc.

OPS-CIM2029

#vmworldops


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Disclaimer

This session may contain product features that are

currently under development.

This session/overview of the new technology represents

no commitment from VMware to deliver these features in

any generally available product.

Features are subject to change, and must not be included in

contracts, purchase orders, or sales agreements of any kind.

Technical feasibi lity and market demand will affect final delivery.

Pricing and packaging for any new technologies or features

discussed or presented have not been determined.


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Agenda

Running IT like a Business

VMware Business Management Suite Overview

VMware vCenter Operations Management Suite Overview

VMware IT Implementation Best Practices and Key Learnings

Q&A


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Transparency Control Alignment

What Does it Mean to Run IT like a Business?

ServicesWhat services do I need to offer?

How are my services performing?

CostsWhat is the cost of providing

those services?

QualityWhat trade offs can I make withoutimpacting SLAs?

Am I being compliant?


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Service Level

& Quality

Demand, Costs

& Incentives

Broker of IT Services

Service

Portfolio

Internal

IT

IT Broker Decisions

What services at what cost?

Insource or outsource?

Service level tiers and SLAs?

What Compliance and Controls?

What performance?

Incentives or penalties?

CIO and IT role expanding

From managing technology to

delivering internally and externally

provisioned business services Providing the right service at the

right price for competitive

advantage

Private

Cloud

External

Vendors

Public

Cloud

IT needs to Become a Broker of Services


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You Can Get There with VMware Cloud Management

Service

Provisioning

Automate

the

provisioning of

infrastructure,

applications and

desktops as a service

Operations

Management

Adopt

embedded,

converged

management for the

Software Defined

Datacenter

Business

Management

Govern

and manage

cloud services as a

critical element of

running IT like a

business

Simple, automatedmanagement

for heterogeneousand hybrid clouds


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ServiceProvisioning

Automate theprovisioning ofinfrastructure,

applications anddesktops as a service

OperationsManagement

Adopt embedded,converged

management for theSoftware Defined

Datacenter

BusinessManagement

Govern and managecloud services as acritical element ofrunning IT like a

business




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Visualization

Service Levels

Vendors

Service

Quality

Management

VMware IT Business Management Domains and Capabil it iesFact-Based Approach to Run IT Like a Business

PPM/PSA Storage IT Monitoring Service Desk CMDB SharePoint, Internal Cost Models,

Apps, Vendor Inv oicesGL, COA &

Expenses

Private

Cloud

PublicCloud

IT Financial

Management

Costs

Services

Planning Benchmarks

IT Portfol ioAnalysis and

Management

Whats i n/out Services

Portfolio

Data Collection & Validation

Security

3rd Party Connectors

Data Import/Export

OOTB Content

Scalability

Management Platform IT Cost Modeling

Analytics

BenchmarkingFunctional Peers Industry Peers Import/Integration


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IT Business ManagementPaths To Value

A

IT FinancialManagement

Planning

Bill of Cloud

Benchmarking

What If Scenarios

Budgeting

Demand Mgmt

B

IT QualityManagement

Service Contracts

KPIs

Escalation Paths

Service Tiers

Vendor Services

Quality vs Cost

In vs Outsource

C

IT Portfolio

Analysis andManagement

IT Services

SaaS Applications

Business Impact

Service Demand

Lifecycle

Infra Capabilities

What If Scenarios

IT Roadmapping

Transparency

Planning/Control

Optimization/Alignment

Bill of IT

Show/Chargeback

Cost Modeling


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Journey/Transformation to Broker of IT ServicesManaging Cost, Quality & Value of IT Services

Services

Orientation

Effectivenes

s

Time & Maturity

10%

Savings

20% ReductionCost of Quality

+5%

Savings

Cost Optimization through

Unit Cost Analysis

Saved ov er $20 million/year

by reducing unit co sts by at least 6%each year

Adding Value to Customers

industrialize service

through Shared Service Factory

Internal efficiency and customersatisfaction for over

200 relationships

Centralized Visibility for improved

IT decision support

Fully loaded per-user and per-unitcosts for benchmarking and cost

modeling


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ServiceProvisioning

Automate theprovisioning ofinfrastructure,

applications anddesktops as a service

OperationsManagement

Adopt embedded,converged

management for theSoftware Defined

Datacenter

BusinessManagement

Govern and managecloud services as acritical element ofrunning IT like a

business




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AUTOMATED Management

vCenter Operations Management Suite Value Proposition

COMPREHENSIVE Management

INTEGRATED ManagementPhysical

Private

Cloud

PublicvCloud

Public

Cloud

vSphere and Non-vSphere Based Couds

Tightly integrated to manage the Software Defined Data Center

Comprehensive to manage heterogeneous and hybrid cloud environments

Highly automated to reduce Opex and Capex

Virtual Infrastructure

Virtual Datacenter

Software DefinedNetworking and

Security

Software DefinedStorage and

Avai labil ity

Cloud Infrastructure


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vCenter Operations Management Suite Overview

vCenterOperations Management Suite

Unified Operations Console

(with Single Sign On)

Performance Compliance

Common Services

ConfigCapacity

App Visibility Reporting LogsInventory Orchestration

Extensibility

APIs, SDKs

3rdParty

Adapters

ContentPacks

Cost

An Extensible, Automated Operations Management Solution

that Supports Hybrid, Heterogeneous Clouds


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Comprehensive Visibility: Operations Dashboard

Overview

Comprehensive monitoring forcloud operations with health,

risk and efficiency scores

Single tool to manage

performance and capacity

across multiple vCenterservers

Benefits

End-to-end visibility into cloud

infrastructure health

Ensure and restore

service levels

Optimize for efficiency and cost

Immediate

Problems

Future

Problems

Opportunities

to Optimize


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Automation and Control: Configuration and Compliance

Deep Collection and Visibili ty

For InfrastructureESXI, guest VMs,vCD, vCenter, vSwitch, etc

For Guests - Virtual and Physical,Desktops and Servers

Built in Compliance tool kits

Regulatory / Industry - SOX, HIPAA,PCI, FISMA, DISA, ISO 27002, etc

vSphere Hardening

Change Management to MitigateOutages

Audit Trail and Rollback

Online and Offline Patching toEliminate Vulnerabilities


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VMware IT Environment

Overview and Implementation


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VMwareBusiness Transformation Through IT Transformation

Single Sign-on Single Pane of Glass Self Service

Heterogeneous, Hybrid Cloud under Unified Management


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VMware ITOur Environment

Over 200 Applications

3 datacenters

290 Hosts, 1350 Datastores

8000 VMs, 32TB RAM

1200 Switches, Routers,Load balancers, and Firewalls


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VMware ITOur Philosophy

Drink our own Champagne!


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Implementing

VMware IT Financial Management(ITFM) Suite


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Benefits of Implementing VMware ITFM

Cloud

based

Delivery

ApplicationCosts

Service Costs

Functional Costs

After

VMware

ITFM

Functional Costs

Cost per Unit?

ServiceCosts?

Appl ication

Costs?

Value

Business

Consumption

of IT?

Static

Spreadsheets!No

Automat ion!


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ITFMCIO Dashboard OverviewCost by IT Service

Total Costs by Business

Service (Click for Details)


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ITFMCost and Cost per Unit Reporting

Cost and

Cost per unittrends for a

given service


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ITFMRecommended Cost Model

IT Organization

General

Ledger

(GL)

InfrastructureServices

Consumedwithin IT

(Server, Storage,Network)

BusinessServices

Consumed byBusiness

(Applications,Email, EUS)

IT Service Catalog

Customers BusinessUnits

IT Cost Center 1HWSW

IT Cost Center 2TravelLaborHWSW

IT Cost Center 3LaborHWSW


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ITFM Maturity Roadmap

Phase 1

ITFM Cost Model to gainvisibili ty into the TCO and

Unit Costs of IT Services

Initial benchmark

Data integration andautomation

Define Infrastructureand Business Services

Initial Showback andIT Statement toBusiness Units

Phase 2

Unit Pricing for ITServices

Actuals vs. Budgetcomparison

Complete data sourceintegration andautomation

Deeper benchmarking

Full consumption based

cost model

What-if analysis modelsfor cost optimization

Phase 3

IT Service Billing End to End Product /Service Costing and fullchargeback toBusiness Units

Integrate other ITServices to formulate an

Enterprise Cost Modeland oneITFM Solution

Advanced benchmarking


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Implementing

VMware vCenter OperationsManagement Suite


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Multiple teams

Several hours/days

Tools Consolidation

Continuous Compliance

Improved Troubleshooting

Benefits of Implementing VMware vCenter Operations Suite

Auditing and

Remediation

Several days/weeks

Identify problem

in minutes

Compliance in 1 day

Single pane of glass


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vCenter OperationsComprehensive Visibil ity

OverallDatacenter

Health

By Location

Dev vs.Production

Business CriticalApplications


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vCenter OperationsProactive Management

Smart Alerts

Root Cause

VisualizeOperational

Impact

KPIs and Trends


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vCenter OperationsContinuous Compliance

Report onoverall

complianceposture

Triage vital

issues toaddress for

critical systems

C O i C i C li


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vCenter OperationsContinuous Compliance

Pinpoint whatsystems failedwhat checks

Fix complianceviolations

B t P ti C t O ti M t it R d


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Best PracticesvCenter Operations Maturity Roadmap

Phase 1 (Assess)

Current Inventory andOperations Tools

(ex: what to consolidate?)

Gap Analysis andPrioritization (ex:product ion vs. non-production)

Identify pain points andtargeted improvements (ex:troubleshootinginefficiencies, capacityconstraints, ComplianceRequirements)

Phase 2 (Start Simple)

Size the VC OPsinstallation (Be preparedto grow it!)

Start with vCenters

(works out of box)

Add addit ional Adaptorsas per the assessmentand priori tization

Train the operators

Operating the product

Methodology Changes

Phase 3 (Evolve)

Expand to all Operations

Identify Opportunities forimprovements andoptimizations

Make Architectural

recommendations fordatacenter expansion(ex: cluster sizes)

Add more adapters Rinse and Repeat !

K T k


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Key Takeaways

Its possible to run IT as a Business

The products and philosophy deliver

VMware vCenter Operations Suite for Operations Management

VMware IT Business Management Suite for Business Management

Take phased approach to implementing technology

Embrace and evolve

Its not rip and replace

Its about embracing existing systems and evolving the IT

Drink our own Champagne!


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Thank You

Q&A


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FILL OUT

A SURVEY

EVERY COMPLETE SURVEY

IS ENTERED INTO

DRAWING FOR A

$25 VMWARE COMPANY

STORE GIFT CERTIFICATE


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VMware on VMware:

Leveraging VMware ITBusiness ManagementSuite and vCenterOperations ManagementSuite to Run IT Likea Business

Shiv Agarwal, VMware, Inc.

Mahipal Lunia, VMware, Inc.

Job Simon, VMware, Inc.

Kevin Johnson, VMware, Inc.

Julien Spalanzani, VMware, Inc.

OPS-CIM2029

#vmworldops

Be S re To See


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Be Sure To See

Sesssion ID Title 1st Showing 2nd Showing

SS1020 Simplify and Automate How to Manage ServicesAcross Multiple Platforms and Clouds Monday 2:30pm

OPS-CIM2285How to Improve Service Levels and ReduceCost with vCenter Operations

Wednesday 2:00pm Thursday 12:30pm

OPS-CIM1564Troubleshooting Using vCenter OperationsManager

Tuesday 10:30am Wednesday 2:00pm

OPS-CIM1718Configuration Management for Your Cloud usingvCenter Operations Suite

Tuesday 3:00pm Thursday 2:00pm

OPS-CIM19265 Must Know Design Considerations forPlanning Capacity When You are 50%or More Virtualized

Tuesday 3:00pm Thursday 2:00pm

OPS-CIM1940Real World Stories of Operational PerformanceTroubleshooting , Capacity and ConfigurationManagement with vCenter Operations Suite

Wednesday 11:00am

Other vCenter Operations Management Suite Sessions

HOL # Lab

HOL-OPS-01 Introduction to vC Ops Enterprise

HOL-OPS-02 Introduction to vCM Enterprise

HOL-OPS-05Automated Operations forVirtualized Datacenters

Demo Products Showcased

Hybrid CloudOperationsManagement

VMware vCenter Operations Management Suite

VMware vFabric Hyperic

VMware vCenter Orchestrator

Cloud Securityand Compliance

VMware vCenter Configuration Manager

Demos Hands On Lab

cim2029-vmware on vmware leveraging vmware it business management suite and vcenter operations...

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