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BRIC ForumBrussels 2012
‘Supporting the Mobile Citizen’Bill Limond
(Former) CIO City of London14th December 2012
London 2012
London Eye Olympic Twitter Mood Meter
Independent CIO :-• City of London • British Gas• BAE SYSTEMS• Pilkington• UK Government• Alghanim - Kuwait & India• Audit Commission• Service Corporation International • Rexam Print• BP – Group IS Strategy
UK Government Advisor • Programmes, Projects & Procurement
Bill Limond – CIOSpeedy CV
• When IT standard, no longer need CIOs.• Role often ill-defined, confused & misunderstood.• More than ½ CIOs said no clear role definition. • 71% senior managers & 91% analysts agree.• Many CEOs & Executives don’t
understand what makes successful CIO.• No standard role for Information
Officer.
Cranfield Business School & Deloitte
CCCr
Will CIOs disappear in 10 years?
Today
• Mobile• BYOD• ‘Consumerisation’• Social Media• Cloud• Big Data
Value/Knowledge
IT
IS
InfoMgmt. & Bus Process
KnowledgeSharing
ITService
Business
Strategy
IM Value ChainIT IS IM & BP Knowledge Sharing
Knowledge
Data
Information
CIO Mission
Facilitate & improve - cost
effectively :-
§ Management & Communication of
Information
§ Streamlining of Business Processes
§ Knowledge Sharing
‘Why Mobile?’
Everybody’s doing it !
Blackberry boss defends messenger's role in riots
Stephen Bates, Blackberry
MD, in evidence to Commons
home affairs committee
about BBM role in civil
unrest across England.
“Majority abided by the
law during the riots. In many
instances social media force for good."
BlackBerry blues - RIM and its troublesResearch In Motion can ill afford embarrassing service interruptions
Economist & Wenn.com
Nuts and bitsSmartphones in AfricaABRAHAM TAKURA leans over jute sack .
Holds smartphone in front of white label, text & black lines.
Not taking dull photographs: he’s scanning barcode. Phone records & sends important data to Walldorf, Germany:
Fati Karimu’s sack of shea nuts delivered to Janga warehouse.
Janga, in northern Ghana, home to about 3,000 people, is reached by a spine-jarring 40-minute ride along an unmade, red-earth road. Water has to be obtained from the pump, but telecommunications are on tap.
Economist - P.L. JANGA
Third of under-10s 'own mobiles'Children, like adults, crave the latest Gadgets.
Survey of parents -nearly third of children aged ten or under now have own mobile phone.
One in ten children using an internet capable smartphone, such as iPhone or Android.
(Cloud security firm - Westcoastcloud)
Let’s do lunch! – BYOB (Bring your own bib.)
Maggie Atkinson, Children's Commissioner, encourages parents to engage with their children more.
New technology could leave children lonely.
Questioned if activities & video games left children with "nobody close to them".
Children have 'nobody to talk to'
Consumerisation - Power of manyShift from personal to personalised computing
• Foxconn factory - Shenzhen. 400,000 people
• Square mile, manufacturing ,housing, medical facilities
& educational centres.
• Electronic devices for Western companies.
• Apple, Samsung & other giants drive down prices.
• China’s Huawei & Taiwan’s HTC, using cost advantage to build own global brands.
Economist
‘Beyond the PC’
• Digital workforce & smart phones
take us beyond PC.• Technology at forefront of
boardroom discussions. • Impact unknown, but huge over
next decade. • How will technology transform
business, social & economic fortunes? Economist
Mobile – Why?
Serve Clients, Citizens
• Faster, better,• On the move and• Cheaper.
iPad invasion: CIOs need plans to tap into tablets
Forrester report predicts
growing use of tablets by
executives in place of files or
documents & by mobile
Professionals instead of
laptops.
Organisations need to have plans in place to maximise benefits.
Silicon.com
Let them have iPads…Tablets for civil servants save taxpayers' cash?
iPads - replace printers & paper?
Central government print c.£104m p.a.
- committed to reducing print.
£380 iPad : 1.16 million people = £440m.
Payback > 4 years.
Both Commons & Lords allow members
Tablets in place of paper bundles.
Keep taking the tablets…Adapting personal IT for business
Borrowing ideas from consumer technology
• Florida Hospital, Danielle Reed
smartphone, group texts, alerts.• Check medicines & side-effects. • Identify patients pills.• Quieter for patients & workers. • Avoids noisy public paging system. • Voalté -“voice”, “alarm” & “text”- modifies
smartphones for medics.
Economist - Oct 8th 2011
Apps on Tap The beauty of bite-sized software
Economist
THE RISE OF THE APP• No mobile presence - like not having a website in
1999/2000
• By 2014 Gartner predicts mobile will over-take PCs.
• Google 2010 stat – nearly quarter of all searches via mobile
• Smartphone statistics :- 23% Android 26% iPhone 14% Blackberry 33% of UK adults have a Smartphone (YouGov March 2011)
(David Mann – Direct Gov, Stuart Harrison Lichfield, Guy Giles Looking Local)
THE RISE OF THE APP• Most popular DirectGov apps - Travel news & Job search
• Be aware when building app - it doesn’t stop there…
• They tend to break when the operating system changes • Key question Do you really need an app ?
• Smarter Mobile browsers = ‘mobile enabled’ website • If ‘mobile enabled’ website right then need for app
decreases. • If app really necessary then users expect high service
level
(David Mann – Direct Gov, Stuart Harrison Lichfield, Guy Giles Looking Local)
THE RISE OF THE APP• Mobile statistics :-
16% of mobile usage occurs when watching TV
(IPSOS MORI)
15-24 year olds spend 55 mins/day texting
Average texting time/day is 21 mins
Consider having specific text services e.g. Text ‘Cleansing 12345’ (David Mann – Direct Gov, Stuart Harrison Lichfield, Guy Giles Looking Local)
Mobile – Corporate Upside
• Inform Clients, Citizens • faster, better • on the move.
• Mobile devices transform organisations.
• Increased productivity = higher revenues & happier employees.
• High morale companies recruit & retain
high-value employees.
CIO’s Mobile concerns
• Each platform supported & application deployed increases IT’s burden exponentially.
• Controlling security & management effort are critical to success.
• But we must understand the challenge.
• More than 200 new tablets & 250 new smartphones announced globally in 2011. Many new devices emerge.
• The problem isn't managing one consumer device. Employees will own several devices that churn rapidly.
• Consumerisation always wins, "enterprise" devices will never be popular & users won't want them.
• Mobile apps & services as much of a challenge as devices. Provide new ways to communicate & collaborate.
• Devices and services can no longer be separated: -Apple, Google, Nokia ....
(Gartner)
The New Normal (1)
1. No platform, device or form factor will win. Many will coexist.
2. The cloud will become the point of synchronisation.
3. HTML5 won't solve all your cross-platform problems.
4. Enthusiasm for mobile deployments run ahead of security.
5. Consumer mobile apps are setting new enterprise app expectations (e.g. usability, application style)
Consumer = Moment of truth, moment of needEnterprise = Information at the point of need
Gartner
The New Normal (2)
Changing Nature of Work –More Choice and More Mobility
2008• Corporate control • Office-based • Planned,
structured• Device-centric
• Organization defines technology
• Internal workers • Context-free
2015• Flexibility• Anywhere• Real-time,
"adhocracy"• Network- & cloud-
centric
• Employee chooses technology
• Communities• Contextual
Gartner
How Much Choice Can a CIO Permit?
Information security
Risks of information loss,
can something IT doesn't
control ever be secure?
Financial risks
Roaming costs, excessive
data consumption app
purchases, m-payment
Compliance risks
Regulations (e.g., Government, financial services)
Support cost and
complexity
Diversity cost, Impossible
to maintain SLAs on technology
that IT doesn't control
User satisfaction
Knowledge workers & millenials won't accept rigid device/app restrictions
Consumerisation always wins
The consumer market is larger
than the enterprise market &
innovates more rapidly
Innovation
New applications, techniques
and processes will have their
origins in consumer technologies
Cost reduction
Why buy devices staff already
own?
Gartner
Common Mobile Challenges
1. Securing Data.
2. Supporting Multiple Devices.
3. Simplifying Deployments.
4. Maintaining low maintenance costs.
5. Back-office Integration.
BYOD - Bring Your Own Drink?BYOD? I'll pop down for the
1787 Lafitte.
Hold that cork, not wine, tablets.
Shame. 1787’s really stupendous.
What’s this BYO Device...
In 2007, IT philosophy was different.
Now BYOD - Bring Your Own Devices to work.
IT departments have to get used to it.
Bring your own Mobile London
• Compliance• Security• 2 Factor Authentication
‘Social’ MediaSt Paul’s
JPG
CIOs will disappear in 10 years?
• Career Is Over?
• When IT standard, organisations will no longer need CIOs?
• Organisations still need CIOs
• Information ASSET
• Change & Innovation Originators.
1. Let users pull - don't push I.T. (too much)
2. It's easy for the organisation to tie itself in I.T. knots
3. Harness the potential
4. Keep your balance
5. Avoid the lynching party
CIO Rope Tricks
London Eye Olympic Twitter Mood Meter
London 2012
BRIC ForumBrussels 2012
‘Supporting the Mobile Citizen’Bill Limond
(Former) CIO City of London14th December 2012