cio perspective - leading in times of transition · cad integration product cost mgmt ... supply...

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A CIO‟s Perspective

Leading In Times of Transition

Mark Sunday

CIO and Senior Vice President, Oracle

Oracle Corporation

Copyright ©2010, Oracle. All rights reserved. Oracle Confidential Source: www.oracle.com/corporate/information-powers-profitability.pdf

*Pre-Sun Acquisition Statistics

Gartner: The 2010 CIO Agenda

Copyright ©2010, Oracle. All rights reserved. Oracle Confidential Source: Gartner. Leading in Times of Transition. The 2010 CIO Agenda

2009: CIO Business Expectations

Copyright ©2010, Oracle. All rights reserved. Oracle Confidential

2009: CIO Strategies


Business Expectations


increased

CIO Strategies


cost-efficiencies

2010: Year of Transition


& productivity

Source: Gartner. Leading in Times of Transition. The 2010 CIO Agenda


Copyright ©2010, Oracle. All rights reserved. Oracle Confidential Source: Gartner. Leading in Times of Transition. The 2010 CIO Agenda

resources



EfficiencyDo more with less

ProductivityWork Smarter, Not Harder


shift

Consolidation & Standardization


Organization

Self Service

Processes

Network

Data Center

Data

Applications

Shared Services

Improving Margins


Operating Margin %

Fiscal Year

10%

20%

30%

40%

1998 1999 2000 2001 2002

Oracle Business

Transformation

Changing the Paradigm

Tailored Offerings

Speed

Operational Excellence

Consolidation & Standardization

Lower Costs

Customer Intimacy

Over 60 Acquisitions in 5+ Years


http://www.triplehop.com/ie/

http://www.innodb.com/index.php

http://www.oracle.com/octetstring

http://www.360commerce.com/display.php

F:/

http://amber.demo.net4call.com/portal/page?_pageid=234,556112&_dad=portal&_schema=PORTAL

http://www.demantra.com/index.asp

http://www.sigmadynamics.com/index.html

http://www.metasolv.com/MSLV/CDA/General/Homepage.aspx

http://www.splwg.com/index.php

http://www.appforge.com/index.asp

…it‟s too heavy!”

“If something doesn‟t break…

GIT Expense By Quarter w/GIT % of RevenueGIT ONLY


-0.5%

0.0%

0.5%

1.0%

1.5%

2.0%

2.5%

$0

$10

$20

$30

$40

$50

$60

$70

$80

$90

Q1 FY07

Q2 FY07

Q3 FY07

Q4 FY07

Q1 FY08

Q2 FY08

Q3 FY08

Q4 FY08

Q1 FY09

Q2 FY09

Q3 FY09

Q4 FY09

Q1 FY10

Q2 FY10

Q3 FY10

Q4 FY10

FY09

• 9 acquisitions

• 1,200 employees

FY10

• 5 acquisitions

• 21,000 employees

FY07

• 11 acquisitions

• 6,000 employees

FY08

• 14 acquisitions

• 20,000 employees

• Reno Data Center

Oracle Internal Application Footprint


Sales & Marketing

Finance

Service

OBIEE | Hyperion*

BI / Enterprise Performance Mgmt

Projects

Primavera*

Project Portfolio Mgmt

Customer Mgmt

Oracle Siebel CRM | Oracle CRM On Demand |

Oracle Customer Hub

Marketing

Partner Mgmt

Sales

Master Data Mgmt

Oracle GRC

Risk Evaluation & Remediation

Controls & Policy Compliance

Collaboration

Oracle Beehive

Email

Web Conferencing

Instant Messaging

Workspaces

Governance, Risk & ComplianceCustomer Service (My Oracle Support)

Configuration Mgmt

Knowledge & Communities

Health Checks & Diagnostics

Oracle Siebel CRM | Oracle Fusion Middleware

Service Request Lifecyle

Oracle E-Business Suite

Enterprise Resource Planning

Financials

Project Accounting

HR & Payroll

Advanced Pricing

Order Mgmt / Quoting

Procurement

eCommerce

Contracts

Current*In Process

Oracle Internal Application Footprint

Copyright ©2010, Oracle. All rights reserved. Oracle Confidential Current Post-Sun Migration*In Process

Sales & Marketing

Finance

Service

OBIEE | Hyperion*

BI / Enterprise Performance Mgmt

Projects

Primavera*

Project Portfolio Mgmt

Customer Mgmt

Oracle Siebel CRM | Oracle CRM On Demand |

Oracle Customer Hub

Marketing

Partner Mgmt

Sales

Master Data Mgmt

Collaboration

Oracle Beehive

Email

Web Conferencing

Instant Messaging

Workspaces

Order Mgmt / Quoting

Procurement Manufacturing

Finance & HR

Oracle E-Business Suite

Financials

Project Accounting

HR & Payroll

Contracts Advanced Pricing

Discrete Manufacturing

Quality

CTO / Configurator

eCommerce

Goods & Services

Indirect

Direct

Enterprise Resource Planning

Product Lifecyle Mgmt

Agile PLM | PIM Data Hub

Product Collaboration

CAD Integration

Product Cost Mgmt

Product Master Data Mgmt

Value Chain Planning Value Chain Execution

On Demand Planning

Supply Planning

Demantra | Oracle VCP OTM/G-Log | Oracle EBS

Service Parts Planning

Supply Chain Management

WMS & Logistics

Global Trade Mgmt

Field Service Execution

Customer Service (My Oracle Support)

Configuration Mgmt

Knowledge & Communities

Health Checks & Diagnostics

Oracle Siebel CRM | Oracle Fusion Middleware

Service Request Lifecyle

Supply Chain

Oracle GRC

Risk Evaluation & Remediation

Controls & Policy Compliance

Governance, Risk & Compliance

CIO Challenges


the business

Doing Things Right

Doing the

Right Things



ENGAGE WITH STAKEHOLDERS

ARCHITECT & ENGINEER

TRANSITION TO PRODUCTION

OPERATE & SUPPORT

Where We Started

POCKETS OF EXCELLENCE | MANY DOORS | REACTIVE

FunctionBased

Organization

• Fill Gaps

• Remove Duplication & Overlap

• Leverage Technology Across Functional Areas

• Consistent Process Execution

• Leveraging Resources Across Geographies & Functions

Global IT Transformation Goals


My Oracle Support |Next Generation

Compute Platform | …


Where We Are

HIGHLY LEVERAGED | CONSISTENT DELIVERY | SCALABLE

ServiceBased

Organization

Commitment to Transform


Hernando Cortez

Transformation Journey


ITILv3

Initial ITSM Improvement Program (completed)

Value Fulfillment Period (in progress)

2009: ITSM Implementation


PROGRAM

foundation establishedITSM

ITSM Process Framework

(22 processes)

Service Catalog

Service Level Metrics

Governance Processes

Business Relationship

Managers for Each Customer

Systems Roadmap Established

Continual Service Improvement

Framework Established

2010: Continual ITSM Focus


innovation & productivityFocus

ITSM Application, Tooling &

Automation Program

Process Execution Review

BI Process Enhancement

Process Gap Analysis

Process Change Mgmt

ITSM Maturity Mgmt

ITSM Marketing & Communications

Publication of Service Roadmaps

Top 10 CIO Technologies


shift


Leaders in „Effective IT‟


advantage


Higher ReturnBetter Results

Final Thoughts…


advantagepriorities

the business

Lean

shiftresources

& productivity

BOTH… AND… shift

increased

cost-efficiencies

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