cio’s = head geek...from “top ten competencies of the modern cio”, cio magazine, 2014. cio’s...

CIO = HEAD GEEK

OR…

CIO’S IN HEALTHCARE

It’s time to think differently about your job

WHAT LED ME TO THIS TOPIC…WELL, A FEW THINGS I’VE NOTICED ABOUT HOSPITALS


• Entrepreneurial stagnation



• Everyone talks about sweating the details, few do.

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WHAT LED ME TO THIS TOPIC? WELL, A FEW THINGS I’VE NOTICED ABOUT HOSPITALS…



• Silo’d mentality taken hold like Lyme disease





• Despite our talk, patients still frequently want to scream out “HEY, I’M A PERSON HERE”





• Despite our talk, patients still frequently want to scream out “HEY, I’M A PERSON HERE”

• It is rare hospital staff see a singular focus and commitment from those in the “C” wing.

CIO’S CAN BE DIFFERENCE MAKERS

The fact is, CIOs – more than any other executive – can see across the enterprise. While most executives are focused, appropriately, on their vertical slice of the

business, CIOs uniquely have a horizontal view. Successful CIOs have the courage to put that

horizontal view into action.From “Top Ten Competencies of the Modern CIO”, CIO Magazine, 2014

CIO’S CAN BE DIFFERENCE MAKERS

• Knowledge, like a good tool, is meant to be used.

SPECIFICS RANDY….

So how do we put this horizontal view you as CIO has of your organization into valuable action for your hospital?

YOUR NEW GOALS AS CIO

• Office politics is a game best observed, not played. Become a fair source of truth. NO EXCEPTIONS.

A CIO’S “VISION” MUST MESH WITH A PAINFULLY TRUTHFUL OPERATIONAL

AWARENESS


AWARENESS

• Most of us fall down at this too often.


AWARENESS

• Most of us fall down at this too often.• Rail against “We’ll ask decision support to get us the

answer”. • You know where to get the answers, dust off those skills.

• There is tremendous power in debunking nonsensical justifications on the fly.


1. Become known as a source of apolitical truth.

WHAT IS YOUR LEGACY?


Love this quote from my grandmother.

“That cemetery is filled with indispensable people”


I believe our legacy at work is wrapped up in one thing.


I believe our legacy at work is wrapped up in one thing.

Those we hire.


1. Become known as a source of apolitical truth.2. Hire wisely, make it the critical decision it truly is.

QUICK SIDEBAR, MY FAVORITE INTERVIEW QUESTIONS

• Why are you here today?• If you had $100,000 and had to start a business, what

would it be?• Who is the smartest person you know?• Is it better to be perfect and late, or good enough and on

time?• What is your definition of hard work?

HINTS FROM WARREN BUFFETT

The ABC’s of business decay must be fought against every day

• Arrogance

• Bureaucracy

• Complacency

HINTS FROM WARREN BUFFETT

The ABC’s of business decay must be fought against every day

His “Do not” list

• Don’t procrastinate

• Don’t disturb great managers

• Don’t ask the barber if you need a haircut

• Don’t torture yourself over mistakes

• Arrogance

• Bureaucracy

• Complacency


1. Become known as a source of apolitical truth.2. Hire wisely, make it the critical decision it truly is.3. Stop with the go along-get along. Bring an

entrepreneurial spirit to your position.

Advantage

TIME TO ACT ON IT

• With zero, zip, nadda malice in your heart• No gotchas

TIME TO ACT ON IT

• With zero, zip, nadda malice in your heart• No gotchas

• DETAILS MATTER, across your system, the details matter


1. Become known as a source of apolitical truth.2. Hire wisely, make it the critical decision it truly is.3. Stop with the go along-get along. Bring an entrepreneurial

spirit to your position.4. Notice everything, translate to action, details matter.

What should we calibrate our efforts against on behalf of our organization?

STICKINESS, FROM PATIENTS TO YOUR HOSPITAL SYSTEM


Are your priorities, your actions, your messaging focused on generating stickiness?

Advisory Board, 2014


Portal (Apps) Scheduling processesCheck in processes Phone systems, yikesConvenience services WearablesComfort Video, why not?Room entertainment Marketing, get to know themWi-fi Instant patient surveysDirection finding

Become the voice of “If we want this process to differentiate us, here is what we need to do”



spirit to your position.4. Notice everything, translate to action, details matter.5. Generate stickiness, be the voice of progressive action.

A CIO’S BROAD PURSUIT OF KNOWLEDGE MUST NOT BE

CONSTRAINED.

• Especially not by you


CONSTRAINED.

• Especially not by you• The resources are there, please use them

• Pursue items you’re not familiar with• Close your door and learn. If you don’t have time, return to

the second goal.


CONSTRAINED.

• Especially not by you• The resources are there, use them• Close your door and learn

• My personal belief… The world of “classic” IT is being commoditized. Your relevancy will be based on translating operational awareness to worthwhile functional capabilities.



spirit to your position.4. Notice everything, translate to action, details matter.5. Generate stickiness, be the voice of progressive action.6. Know the business and operation of a hospital system.

Contribute ideas and suggested actions to your system, not just to an old-school view of IT.

Thank you for your kind attention

Randy DavisVP and Chief Information Officer

CGH Medical Center, Sterling, [email protected]

cio’s = head geek...from “top ten competencies of the modern cio”, cio magazine, 2014. cio’s...

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