CIRCULATIONOPEN HOUSE

March 25, 2011

Circulation Services Welcome• Circulation is a rapidly changing unit within the UNL Libraries.

• Nature of collection use has changed, but so has the role of the unit.

• Number of extra-departmental roles, expanding job duties and horizons.

• Circulation has two primary roles within the UNL Libraries and several secondary ones.

– Patron Services

– Collections

• Included today are some highlights presented by various staff.

Patron Services• Patron Services includes all functions at the Circulation Desk.

• Also includes searching, fines and billing, and patron database management, to name a few.

• Patron Services not limited to Love Library or UNL users

– Reciprocal Users

– Community Users

– High School Users

Collection Services• Collection Services within the Circulation unit

– Love Stacks Maintenance

• Reshelving, shelfreading, shifting of collections

– Love Inventory

• Inventory and barcoding

– LDRF

– Reserves

Other Circulation Functions• Delivery Services

– Both collection and patron oriented

• Facilities and Maintenance

Patron Services

High School Users– Goal is to provide high school students with the resources

and knowledge required to research and create/compose a project of high academic standards.

– September 1 – May 1

– Primarily students from eastern Nebraska.

– Allowed to check out 10 items and renew once.

– Students search and download articles through EBSCO.

– Participating high schools are responsible for materials and fines.

• 2011 is the third year in which the program ended with all fines were paid and materials returned.

Desk Student Supervision– Student Supervision

• Train/Schedule 20-24 students (10-25 hours weekly per student)

– Patron Maintenance• 150-200 per month

– Patron Registration ILL• 10-35 daily (depending on class assignment)

– Schedules

– Offline check in/out• Spanish Institute

• Kawaski Reading Room

• Confucious Institute

Evening Supervision• Supervise circulation desk from 5 p.m. to close

– 2-3 student workers

• Responsible for building security

• ILL Document Delivery

– Search/Scan/Send leftover requests

• Searches/Claim Returns/Recalls

– 10% of time

– 12 searches/recalls a week

– Average 10 claim returns a month

Fines/Billing– Send out replacement bills at the beginning of each month.

• Average of 200 items (100 patrons)

• Prices adjusted from standard replacement cost ($140)

– Work with Student Judicial Affairs to place and release registration holds.

• Average of 100 holds per month.

– Process lost and missing books.

• Books claimed returned will be searched for 4-6 weeks.

• Withdrawn after 1 year

– Reciprocal Institutions

• Work with other universities to place holds on accounts for fines and unreturned books.

Collection Services

Reserve Collection

• Faculty and teaching assistants may place books, journal articles, and other materials on reserve for student use.

• Over 175 different courses using the reserve service in Spring 2011

• E-Reserves vs. Print/Hard Copy

• Copyright Laws and Fair Use Guidelines

Reserve Collection

Stacks Maintenance• Stacks Maintenance

includes:– Shifting/Shelfreading

– Reshelving

– Signage

– Specialized Collections (Periodicals, etc.)

– LDRF Transfers

• Also includes projects for Branches doing some of the above, as needed

2010-2011*

Shelf-reading 13,511

Shifting 21,041

Shelving 70,233

Other Assignments 223,859

*numbers in minutes

Delivery• Material needs to be moved around the collection regularly.

• Not just books, but includes furniture, equipment, supplies, etc.

• Primary mode of transportation for all LDRF materials.

• Also includes donations, satellite locations, and special projects.

• Every branch is scheduled for twice daily deliveries.

• In 2010, delivery drove 7,979 miles.

Barcoding/Inventory– Barcoding

• Scan books in order to place barcodes on those with only the OCR number.

• This process also double-checks that all books are checked-in before being put on the shelves.

– Inventory

• Scan a cart of books at a time and checking their records in Millennium.

• Problem books are sent to either Tech Services or Preservation.

2010-2011

Reshelved Items 126,470

Reshelved BPER 17,071

Inventory Items 114,943

Barcoding Items 86,077

LDRF

– 520,000 books in the collection

– Archives/Spec books

– 5,000 archival storage boxes

– Summer: 10 requests per day

– Academic Year: 24 requests per day

– Average 100 pages per day (50 scans two text pages each)

– ILL and Internal Requests

• Prepare requests for printing and distribution.

• 6-7 ILL requests per day

Circulation Staff Listing• Deb Pearson – Circulation Librarian and Unit Head

• Holli Beckmann – Returns

• Gary Dolan – LDRF

• Jody Imus – Delivery

• Robert McCown – Night Supervisor

• Bob Medcalf – Delivery

• Melissa Mosier – High School Program/Saturdays

• Neil Puls - LDRF

• Chanty Stovall – Reserves

• Michael Straatmann – System Stacks

• Sandy Tondreau – Student Desk

• Barb Turner – Desk Coverage

• Cory Vogt – Fines and Billing

Questions?

Presentation assembled by Holli Beckmann and Michael Straatmann. Information from Circulation Staff.