cireson’s big reveal: a new microsoft cloud & system center strategy

your system center experts1

CIRESON’S BIG REVEAL: A NEW MICROSOFT CLOUD & SYSTEM CENTER STRATEGY

Presented by: Paul SuttonEmail: [email protected]

www.cireson.comMay 13, 2015

Presented by: Chris RossEmail: [email protected]

Presented by: Travis WrightEmail: [email protected]

https://www.facebook.com/teamcireson

https://www.linkedin.com/company/2775681

https://twitter.com/teamcireson

https://plus.google.com/+Cireson/posts


AGENDA

Who Cireson is

The 4 Pillars of Cireson

Cireson Platform Overview

Partner and Community Enablement (PACE)

More Details Around the Cireson Platform

Q&A






61 Countries 2012 2013 2014 2015

555%

216%

108%Strong GrowthYear over year…

1.6K+FOLLOWERS 99%

RENEWAL RATE

5K+DOWNLOADS1,200

+CUSTOMERS






A FEW OF OUR FANSUnited States International






THE CIRESON PILLARS

SERVICE MANAGEMENT

ASSET MANAGEMENT

ASSET & SERVICE MANAGEMENT CONSULTING

PARTNER & COMMUNITY ENABLEMENT

(PACE)

Cireson was founded on a simple, powerful idea: to be the forward thinkers on all things Microsoft Cloud and System Center.






Azure Hyper-V

System Center

Cireson

The Platform: Cireson runs on the System Center engine providing an enterprise ready Service and Asset Management user experience for the modern world

The Engine: Microsoft System Center powers the engine for managing Systems, Events, Services, Workflows and Automation

The Infrastructure: Built on proven Microsoft technologies, Cireson brings the Microsoft Cloud with Azure and Hyper-V closer together

THE CIRESON PLATFORM






CIRESON MOVING TO 100% PARTNER MODEL

The Benefits to You: Most companies want to consolidate vendors and prevent vendor sprawl

Reduce onboarding vendors and legal contract headaches as you can leverage your existing software resellers to procure Cireson

Potential discounts off list price through competitive bidding

With this model, it will encourage more partners to have Cireson and System Center expertise to help with implementations, which helps you

Most customers have relationships with large resellers when procuring other technology, through the channel (HW and SW)

Adds new revenue to existing relationships to help add leverage for bulk buy/discounts






OTHER NEWS

Microsoft National Solution Provider (NSP): Microsoft recently awarded Cireson top honor of being in the elite group of

only 35 partners in North America

Awarded NSP for demonstrating excellence in innovation and implementation of Azure & System Center technologies

Relationship will help cement closer development, marketing and sales collaboration in all regions

Deep Industry Expertise: We now offer 6 different International Association of IT Asset Managers

(IAITAM) training / certifications options

All employees ITIL v3 certified





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THE CIRESON PACE TEAMIntroduction






WHY DO WE EXIST?

Provide resources for our Partners and Customers to leverage, to further develop, and grow their Microsoft System Center, Cloud,

Service Management and Asset Management solutions, increasing deeper knowledge, and value to our community.

Mission






WHAT IS OUR PURPOSE?

To be the advocate for your journey by enabling communications, and actions between your organization, and Cireson’s internal

teams (Presales, Sales, Marketing, Support, Professional Services, and Development). Thus, accelerating technical enablement and

enhancement for the Cireson Platform and your overarching solutions.

Our Goal






COMMUNITY LEADERSUS Partner & Community Enablement Team

CHRIS ROSSDirector of Program

Management

MVP4, ITIL

PETE ZERGERPrincipal Program

Manager

MVP9

WALLY MEADPrincipal Program

Manager

MVP

TRAVIS WRIGHT

Director of Product Management

MVP

Dedicated solely to the success of its partners, customers, and wider community.

Sharing the love for everything Cireson, Microsoft Cloud & System Center from

industry events, community engagements, webinars, blogs, and training.






3 . 6 millionsolutions and interactions are critical!

PartnersPartner Enablement Toolkit

Community & CustomersSolution Accelerators

EveryoneAzure Solutions

With a reach of over






CONNECTING WITH PACE IS EASY!Customers: If you have ideas for how we can better impact the community with solutions or enhancements

Partners: If you need assistance with solutions, Partner Enablement Toolkit or the Partner Portal

Simply email us at: [email protected]

Making the Connection





15

PRODUCT REVIEWIn Brief






EssentialsManagement

Extend the Microsoft Service Manager Console

with these must have Analyst and Administrator

apps.

AssetManagement

Manage every asset lifecycle from purchase to

retirement. Ensure compliance, reduce

costs, and gain control for all your business’s hardware and software

assets.

ServiceManagement

Born in 2012 to power your Microsoft Service Manager investment. Includes the Cireson

Portal for end-users and analysts, designed for the hyper-connected

world we live in for any browser, device, or OS.

IdentityManagement

Password Resets are the most common Service Desk request. Reduce

costs and increase employee happiness within the business.

Service Automation

Move away from the day to day manual activities, spreadsheets, and post-it

notes. Streamline business processes across

your organization.

Free Community AppsFree apps lovingly built for the System Center

community.

Coming Soon Coming SoonBusiness Management Solution

THE CIRESON PLATFORM






BUSINESS MANAGEMENT SOLUTIONSERVICE MANAGEMENT ESSENTIALS MANAGEMENTASSET MANAGEMENT

Self-Service Portal

Analyst Portal

Knowledge Base

Outlook Console

Dashboards

My Calendars

Lync Integration

SMA Connector

Asset Management

Cireson Asset (Smartphone) Mobile Barcode Scanning Apps

Asset Excel

Asset Import

My Active Work Items

Group Assign

View Builder

Change Calendar

Affected User

Notify Analyst Pro

Preview Pane

Risk Calculator

Tier Watcher

Release Calendar






PORTAL - RECENTLY ADDED

Web Service API + documentation

More data sync’d from SCSM Cache including all closed work items

HTML KB Import

Settings moved to ServiceManagement DB + Admin Settings UI

Support for Always On Availability Groups

More Asset Management in Portal: invoices, notice events, consumables

Copy incidents and service requests

Bulk edit work items

Additional dashboard content

Calendars






PORTAL - RECENTLY ADDED

Prompt on modified forms and forgotten comments

Cache builder performance improvement of 20x

Improved performance

Improved session handling

Improved announcements

Alternative service catalog layout

Optimized enumeration and user pickers

Localization service with display string overrides






RECENT UPDATES TO OTHER APPS

Affected User

Asset Management

Asset Import

My Active Work Items

Notify Analyst

Outlook Console

Preview Pane

SMA Connector

Tier Watcher

View Builder






CIRESON ASSET

Smartphone app for asset management is now in beta





23

ROAD MAPSubject to change!






PORTAL - COMING SOON

More responsive dashboards

Turkish, Russian, and Arabic language support

Service catalog content determined by user language preference

Asset management dashboards

More asset management parity with SCSM console






ASSET MANAGEMENT Q2

Purchasing process improvements

License optimization

All new asset management features will also be exposed through portal






PORTAL Q2 – HTML KB IMPROVEMENTS

User comments

User ratings

Count the number of views

Relate HTML KB articles to work items

Search improvements

Popularity index administration

Table of contents

Browse by category

KB manager dashboard






PORTAL Q2 – OTHER IMPROVEMENTS

Timeline – combine history and action log

Additional service catalog layout option

Responsive UI design improvements for grids, forms, etc.






Q2 – IDENTITY MANAGEMENT

Active Directory password reset

Reset your password from anywhere via a browser

Authentication via SMS text message code






PORTAL – Q3 IMPROVEMENTS

UX Designers

–Dashboard/chart designer

– Forms designer

– Pages designer

Chat service

Zero Click Action Log






ZERO CLICK ACTION LOG

Demo






PORTAL – Q4 IMPROVEMENTS

Gamification

– Leaderboards/dashboards

–Achievements






ASSET MANAGEMENT – Q4 IMPROVEMENTS

Predefined software catalog

Automated consumption of data from sources such as HP, Dell, Lenovo, Microsoft, LARs

Data normalization engine






SERVICE AUTOMATION – Q4

Self-service software provisioning solution

– Extension of Cireson Service Catalog

– Publish Configuration Manager software packages to service catalog

–Dynamic approval engine

– Integration to Cireson Asset Management for license compliance

Connectors

–Microsoft Project Server

– Team Foundation Server/Visual Studio Online

– Sugar CRM






RESOURCES & EVENTS

Resources

Azure Webinar: https://vimeo.com/120201818

Azure Reference Architecture Available Through Your Cireson Partners

Upcoming Events:

SITS – UK (June)

Optimise – UK (June)

WPC – Orlando, FL (July)

System Center Universe – DACH (August)

IT/Dev Connections – Las Vegas (September)

https://vimeo.com/120201818

https://vimeo.com/120201818





42

QUESTION & ANSWERPlease use the Questions Panel in the GoToWebinar Controls





cireson’s big reveal: a new microsoft cloud & system center strategy

Technology

system center engine

system center expertise

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microsoft system center

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cireson platform qa

cireson potential discounts

asset management solutions