cirrus networks · cirrus service management incorporates all operational activities required to...
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cirrusnetworks.com.au
For more information on how Cirrus can support your IT needs, please visit
Cirrus Networks
Simplify the management of your IT while improving flexibility and
scalability of your business
COLLABORATIONSECURITY
CLOUD
DATA CENTRE
CONNECTIVITY
ANALYTICS & IOT
Building true relationships with our partners, Cirrus can pass on effective business solutions, reduce costs,
add flexibility and provide outstanding services. Working simultaneously on skills and certifications sets the
bar high for achieving the best business practices and outcomes possible.
Products and Partners
Advisory and Consulting Services
STR ATEGY
Services include the development of Information and Communications Technology (ICT) strategic plans aligned to business requirements, specific strategic initiatives such as cloud adoption and enterprise application strategic implementation plans.
ARCHITECTURE
Technical and Enterprise architecture services including the development of roadmaps, platform, and product assessments and implementation planning.
CLOUD
Development of cloud assessment and suitability strategies, workload placement, hybrid environment design and planning, readiness assessments and cloud vendor selection and cost optimisation.
PROGR AM MANAGEMENT
Design and Implementation of program Management services including Prince2, Agile and client methodologies and frameworks as required.
ITSM AND ITIL
Service design of Information Technology Infrastructure Library (ITIL) functions and processes including implementation within the selected IT service management (ITSM) software toolset. SLA design and implementation targeted at measuring service performance.
PROCUREMENT
Procurement strategy development services including end-to-end tender packs, pricing requirements, the scope of work definition and response reviews and assessments.
GOVERNANCE
Design and implementation of governance frameworks to drive successful contract measurement and outcomes.
Cirrus specialise in pragmatic technology consulting providing a fit for purpose solution to deliver on required
outcomes, minimise complexity and provide maximum value for money.
Integration and Professional Services
NETWORK DESIGN AND IMPLEMENTATION
End-to-end network design and implementation services encompassing Wide Area Network (WAN), Local Area Network (LAN), security, wireless and optimisation.
FIELD SERVICES
On-site field services can be ad-hoc or scheduled with extended durations as required for backfill and service peaks. Cirrus has extensive experience in matching the right resource to the requirement and enabling teams through staff augmentation.
COLLABOR ATION
Design and implementation end-to-end collaboration solutions to support meetings, data sharing, education and contact center.
SECURITY SERVICES
Infrastructure security solutions including network security, end point security, Internet content filtering and data management.
DATA CENTRE SOLUTIONS
Fit for purpose compute, storage and backup solutions which support the complete data management life-cycle. This spans across virtualisation, data protection, disaster recovery and archiving.
CLIENT COMPUTING
Services and solutions across end-user devices. Standard Operating Environment (SOE), Managed Operating Environment (MOE) design, build and deployment, device management, protection, and control.
PROJECT MANAGEMENT SERVICES
Cirrus wrap strong project management principles around our implementations to deliver robust risk, budget, quality and scope management. This ensures the solution delivered will meet the desired business objectives.
PRIVATE AND PUBLIC CLOUD SOLUTIONS
Cirrus specialise in Public, Private and Hybrid cloud solutions including our own Cirrus Cloud services. Service specification, design and implementation services including on-premise and public environments, workload assessment, migration, customised scripting, and cloud automation. Expertise spans across O365, AWS and Azure.
Cirrus deliver projects across on-premise, hybrid, public and private cloud environments through highly
certified and experienced team members that understand how these project solutions contribute to
business outcomes.
Managed Services
24 X 7 CALL CENTRE
Single point of contact for all clients with a focus on the capture of incidents and speed escalation to a range of resolver groups.
SERVICE DESK
Contact center for client end users specialising in level 1 and level 2 support, closing tickets on the first contact, rapid ticket categorisation and appropriate escalation.
NATIONAL OPER ATIONS CENTER (NOC)
Proactive and repeatable operational activities including backup management, toolset administration, event and alert management, reporting and patching.
MONITORING, ALERTING AND EVENT MANAGEMENT
Advanced monitoring toolsets and robust processes identify and resolve issues early maximising availability for your business.
PATCHING AND CURRENCY
Environments are patched to levels in accordance with vendor guidelines. This is crucial to maintaining performance and availability.
CAPACITY AND AVAILABILITY MANAGEMENT
Capacity management to identified threshold levels and industry-leading practices is critical to continued environment availability and stability.
SERVICE MANAGEMENT
Reporting, analysis, problem management, and robust communications through excellent service delivery managers to ensure any service is delivered to its potential and driving continuous improvement in your business.
LEVEL 3 SUPPORT
National Technical Practices (NTPs) providing specialist Level 3 support across all service lines. This is an escalation point for the Service Desk and NOC to respond, resolve incidents and requests in accordance with Service Level Agreements (SLAs).
Cirrus Service Management incorporates all operational activities required to proactively ensure availability
and performance across client platforms, all underpinned by our strong ITSM tools and framework.
Our technical competency practices provide Level 3 capabilities supporting our National Operations
Centre and Service Desk in order to drive best practice and continuous improvement.
Cirrus, your end-to-end solutionSelecting the right partner is critical to ensure you
get maximum benefit from an engagement that will
encompass delivering business value, outcomes,
and resources. Cirrus provide effective business
solutions, reducing costs, enabling flexibility and
building a true partner relationship that aligns with
your business and culture.
Cirrus understand the importance of engaging on
all levels of your business. With extensive experience
we adopt a collaborative approach ensuring an
understanding of your challenges, in turn, helping
develop the right solution.
Taking care of complex infrastructure planning and
management Cirrus supports your core business
activities. Building teams, maintaining skills and
certifications will define best practices to provide
outstanding service.
What sets Cirrus apart from other IT providers AWARD WINNING PARTNER
• Cisco ANZ Enterprise Networking Partner of the Year• CRN Leader Award• CRN Fast 50, 3rd place• Deloitte Fast 50, 4th place, and;• CRN Fast 50, 1st place.
REDUCE FINANCIAL RISKS
Cirrus offer capex, consumption and opex models to increase the flexibility you have over your IT budget while delivering the best solution to enable your business.
FLEXIBLE LEVEL OF SERVICE
Cirrus will work with you to tailor a Managed Service solution to augment, service or fully manage all or part your IT environment. Our flexibility allows you to use our focus your effort in new ways the benefit your business.
AUSTR ALIAN BASED SERVICE DESK
Our Service desk is based in Australia and provides level 1 to level 3 capabilities providing rapid response backed by strong service management engagement.
PUSHING THE TR ANSFORMATION ENVELOPE
We engage our clients via a consultancy approach and push technology innovation specific for the industry type. We don’t have an off the shelf agenda and we’re happy to explore innovative solutions in unexplored territory.
WALKING WITH THE CLIENT
Our team are flexible, challenge ideas and continuously put themselves into the client’s shoes. Driving client success is the sum of our core values.
DISRUPTIVE TECHNOLOGIES
Cirrus believe in investigating and investing in new and disruptive technologies which constantly change the IT landscape. By leveraging our wide range of vendor relationships you have access to new and emerging solutions to benefit your business.
cirrusnetworks.com.au
For more information on how Cirrus can support your IT needs, please visitWhy
Cirrus?