Cisco Collaboration Meeting Rooms

(CMR) HybridConfiguration Guide

TMS 14.4WebEx Meeting Center WBS 29

OL-21352-02

Updated: July 2016

Contents

Preface 6General Description 7Cisco WebEx Features and Important Notes 8

Supported Features 8Feature Limitations 9

Prerequisites 10Network Requirements for CMR Hybrid 14

Document Organization 15Related Documents 16Obtaining Documentation and Submitting a Service Request 17

Information About the CMR Hybrid Solution 18CMR Hybrid Experience 19

Scheduling the Meeting 19Starting/Joining the Meeting 19Cisco TelePresence Meeting Experience 19Cisco WebEx Meeting Experience 20

Understanding How CMR Hybrid is Deployed 23Deployment Scenarios 24

SIP Video, Presentation, and Audio in a Unified CM-centric Deployment 24SIP Video, Presentation, and PSTN Audio in a Unified CM-centric Deployment 25SIP Video, Presentation, and Audio in a VCS-centric Deployment 27SIP Video, Presentation, and PSTN Audio in a VCS-centric Deployment 27Cisco TMS Scheduling Role 28TelePresence Server and MCU Roles 29Presentation Display Details for Multiple Presenters 29Meeting Participants List 29Ports and Protocols Used in CMR Hybrid 29Network and Client Restrictions that Affect Video in the WebEx Client 30

Understanding CMR Hybrid Scheduling Flow 31Scheduling with the Cisco WebEx and TelePresence Integration to Outlook 31Scheduling with the Cisco Smart Scheduler 33Scheduling with the Cisco WebEx Scheduling Mailbox 35

Understanding CMR Hybrid Call Flow 37SIP Audio Call Flow 38TSP Audio Call Flow with API Command to Unlock Waiting Room 40TSP Audio Call Flow with Waiting Room and MCU/TelePresence Server as Host 41WebEx Audio (PSTN) Call Flow 43

Configuration Checklist 44Server and Site Access Checklist 45Configuration Task Checklist 46

Cisco TelePresence Video Communication Server 47Cisco Unified Communications Manager 48Cisco TelePresence Management Suite 48Cisco TelePresence Management Suite Extension for Microsoft Exchange 48Cisco TelePresence Management Suite Provisioning Extension 49Audio for CMR Hybrid 49Cisco WebEx Site Administration 49

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Configuring Cisco MCU and TelePresence Server 51Introduction 52Required Settings for MCU 53

SIP 53Content Mode 53Video and Audio Codecs 53Automatic Content Handover 54Configuring the Default SIP Domain in MCU 4.5 for TSP Audio 54

Recommended Settings for MCU 55Automatically Make Content Channel Important 55Outgoing Transcoded Codec 55Adaptive Gain Control 55Join and Leave Audio Notifications 56Encryption 56

Required Settings for TelePresence Server 57SIP 57Locally Managed Mode 57Automatic Content Handover 57

Recommended Settings for TelePresence Server 58Display Setting 58

Configuring Call Control 59Introduction 60Configuring Cisco Expressway and TelePresence Video Communication Server 61

Prerequisites 61Creating a New DNS Zone on Cisco Expressway-E or VCS Expressway for WebEx 62Configuring Traversal Zones for MCUs with Encryption Enabled 63

Configuring Cisco Unified Communications Manager 64Prerequisites 64Configuring a SIP Trunk Between Unified CM and Cisco Expressway-C or Cisco VCS Control 64Configuring Early Offer for SIP Messaging 65Configuring a Routing Rule for Bridges Trunked to Unified CM 66

Configuring Certificates on Cisco Expressway-E and Cisco VCS Expressway 68Introduction 69

Cisco Expressway-E and VCS Expressway X8.1 and X8.2 Encryption Issue and Workarounds 69Videos Available 70Supported Certificates 71Generating a Certificate Signing Request (CSR) 72Installing the SSL Server Certificate on the Cisco Expressway-E or Cisco VCS Expressway 76Configuring the Trusted CA Certificate List on the Cisco Expressway-E Cisco VCS Expressway 80

Configuring the Trusted CA Certificate List on Cisco VCS Expressway X7.2.3 80Configuring the Trusted CA Certificate List on Cisco VCS Expressway Upgraded from X7.2.3 to X8.187Configuring the Trusted CA Certificate List on Cisco Expressway-E or Cisco VCS Expressway X8.1 or Later 92

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Configuring Cisco TelePresence Management Suite 97Prerequisites 98Configuring the Cisco WebEx Feature in Cisco TMS 99Configuring WebEx Users in Cisco TMS 101

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User Requirements for Scheduling WebEx-enabled Meetings 101Configuring Automatic User Lookup from Active Directory 101How WebEx Bookings Work 102Configuring a Cisco CMR Hybrid User in Cisco TMS 103

Configuring Port Reservations for MCU and TelePresence Server in Cisco TMS 104Enabling Port Reservations for MCU 104Enabling Port Reservations for TelePresence Server 104

Configuring Hybrid Content Mode for MCU in Cisco TMS 105Configuring Lobby Screen TelePresence Server in Cisco TMS 106

How the Lobby Screen Affects the First TelePresence Participant in a Meeting if the WebEx Welcome Screen is Disabled 106

Configuring Conference Settings in Cisco TMS 108Conference Connection/Ending Options 108Configuring Allow Early Join 109Configuring Resource Availability Check on Extension 109

Configuring Single Sign On in Cisco TMS 110Prerequisites 110Configuring SSO in Cisco TMS 111Generating a Certificate for WebEx 111Enabling Partner Delegated Authentication on the WebEx site 114Enabling SSO in Cisco TMS 115Supported Configurations for Cisco TMS to Schedule on Behalf of the WebEx Host 116

Configuring Cisco TelePresence Management Suite Extension for Microsoft Exchange 118Prerequisites 119Deployment Best Practices 120Scheduling Options with Cisco TMSXE 121Configuring Cisco TMSXE for the WebEx and TelePresence Integration to Outlook 122

Installing the Cisco TMS Booking Service 122Setting Up Communication Between Your WebEx Site and Cisco TMSXE 124

Configuring Cisco TMSXE for the WebEx Scheduling Mailbox 126Configuring the WebEx Scheduling Mailbox in Microsoft Exchange 126Adding the WebEx Mailbox to Cisco TMSXE 126Additional Recommendations 127

Configuring Cisco TelePresence Management Suite Provisioning Extension 128Prerequisites 129Introduction 130User Access to Cisco TMSPE 131

Creating a Redirect to Smart Scheduler 131Access Rights and Permissions 131Time Zone Display 131

How Smart Scheduler Works 133Limitations 134

Configuring Audio 135Prerequisites 136Configuring SIP Audio for CMR Hybrid 137

Configuring the WebEx Site in Cisco TMS to Use SIP Audio 137Enabling Hybrid Audio on the WebEx Site 137

Configuring PSTN Audio for CMR Hybrid 139

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Configuring the WebEx Site in Cisco TMS to Use PSTN Audio 139Enabling Hybrid Mode on the WebEx Site 139Configuring PSTN Calls to Pass Through a PSTN Gateway to WebEx 139

Configuring TSP Audio for CMR Hybrid 142Configuring MACC Domain Index and Open TSP Meeting Room WebEx Settings 142Configuring the TSP Dial String 142Configuring How the Conference is Opened 143Configuring TSP Audio for the Meeting Organizers 145Overview of TSP Audio Configuration and Meetings 146

Integrating Cisco TelePresence with Your Cisco WebEx Site Administration Account 149Integrating Cisco TelePresence with Your Cisco WebEx Site Administration Account 150

Configuring Cisco WebEx Site Administration for CMR Hybrid 150Assigning the Meeting Center TelePresence Session Type 152

Support for Custom Session Types 152Adding the Cisco TelePresence Session Type in the List of Users 152Adding the Cisco TelePresence Session Type in the Edit User Screen 154

Network-Based Recording of CMR Hybrid Meetings 155Installing the WebEx and TelePresence Integration to Outlook 156Setting the Time Zone and Language Preferences for a User's WebEx Account 158Configuring TSP Audio for a User's WebEx Account 159Where to Go Next 160

Scheduling CMR Hybrid Meetings 161Introduction 162Scheduling CMR Hybrid in Cisco TMS 163Information, Tips and Known Issues About CMR Hybrid Meetings 166

Cisco TMS 166MCU and TelePresence Server 166Endpoints 167Cisco TMSXE 167WebEx 167

Troubleshooting 169Verifying and Testing 170

Cisco WebEx Site Administration Online Help 170Troubleshooting Tips 171

Problems with Scheduling a Meeting 171Problems with Starting or Joining a Meeting 173Problems During a Meeting 174Problems with a TSP Audio Meeting 179Problems with TelePresence Server and MCU 181CMR Hybrid WebEx Site Administration Settings Differences Between WBS28.12.27 Lockdown Version and WBS29.13.x Lockdown Version 182

Managing System Behavior 185Managing the Cisco WebEx Video View Window 185

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Preface

First Published: June 23, 2014

This preface describes the purpose, audience, organization, and conventions of the Cisco Collaboration Meeting Rooms (CMR) Hybrid Configuration Guide and provides information about new features and how to obtain related documentation.

CMR Hybrid was formerly called WebEx Enabled TelePresence.

This preface contains the following topics:

General Description 7Cisco WebEx Features and Important Notes 8Prerequisites 10Document Organization 15Related Documents 16Obtaining Documentation and Submitting a Service Request 17

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General DescriptionThis document describes how to configure Cisco TelePresence applications for Cisco WebEx-to-Cisco Telepresence interoperability. The Cisco Collaboration Meeting Rooms (CMR) Hybrid Config