cisco customer education · 2016-11-30 · what is the cisco customer education series? welcome to...
TRANSCRIPT
Cisco Customer EducationLight A Spark –Voice, Video, Meetings, Messaging in the Cloud
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Cisco Customer EducationLight A Spark –Voice, Video, Meetings, Messaging in the Cloud
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Presentation Agenda► Welcome from Cisco
► Catch up to the 21st Century with Cisco
► Conclusion
► Introducing Cisco Spark
► Cisco Spark - Offers and Benefits
Priors:Cisco Sales and Channels (11 yrs)President and CEO (6 yrs) - Cisco Premier Partner Director of Sales (2 yrs) - Cisco Silver PartnerFinancial Analyst (7 yrs) - Sprint Corporation
About Your HostBrian AveryTerritory Business ManagerCisco Systems, Inc.
► Cisco + Apple Partnership
Cisco Confidential 5
Computer scientists, Len Bosackand Sandy Lerner found Cisco Systems
Bosack and Lerner run network cables between two different buildings on the Stanford University campus
A technology has to be invented to deal with disparate local area protocols; the multi-protocol router is born
1984
WellFleet
SynOptics
3Com
ACC
DEC
Proteon
IBM
Bay Netw orks
Newbridge
Cabletron
Ascend
Fore
Xylan
3ComNortel
Ericsson
Alcatel
JuniperLucent
Siemens
NECFoundry
Redback
Riverstone
Extreme AristaHP
Avaya
Juniper
Huawei
Aruba
Brocade
Checkpoint
Fortinet
ShoreTel
Polycom
Microsoft
F5
Riverbed
Dell
Internet of Everything
1990 –1995 1996 – 2000 2001 – 2007 2008 – Today
The Landscape is Constantly
Changing
Leading for Nearly 30 Years
2016
Cisco Confidential 7
Who Is Cisco?
Chuck Robbins,CEO, Cisco
• Dow Jones Industrial AverageFortune 100 Company (AAPL, CSCO, INTC, MSFT)
• $117B Market Capitalization
• $49.6B in Revenue
• $10B in Annual Net Profits
• $34B More Cash than Debt
• $6.3B in Research and Development
http://finance.yahoo.com/q/ks?s=CSCO+Key+Statistics
No. 1
Voice
41%
No. 1
TelePresence
50%
No. 1
Web Conferencing
43%
No. 1
Wireless LAN
50%
No. 2
x86 Blade Servers
29%
No. 1
RoutingEdge/Core/
Access47%
No. 1
Security31%
No. 1
SwitchingModular/Fixed
65%
No. 1
Storage Area Networks
47%
Market Leadership Matters
CCE is an educational session for current and prospective Cisco customers
Designed to help you understand the capabilities and business benefits of Cisco technologies
Allow you to interact directly with Cisco subject matter experts and ask questions
Offer assistance if you need/want more information, demonstrations, etc.
What Is the Cisco Customer Education Series?
Welcome to the 21st Century!
What ever happened to our flying cars, robot servants and all that cool stuff?
Cisco Confidential 17© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Communication tools and have evolved butthey’re increasingly complicated and fragmented
telephone
meetings /calendar
mobile / BYOD
video / web conferencing
documentsharing / editing
smartphones
audio conferencing
instant messaging
/ chat
content storage
video streaming
content sharing
tablets
Cisco Confidential 18© 2013-2014 Cisco and/or its affiliates. All rights reserved.
TodayInterdependent workFlexible, self-regulated agile teamsTeam from anywhereWork with employees, partners, and customers
PastIndividual work
Fixed, long-term teamsTeams in the office
Work mostly with employees
The Way We Work Has Changed
Cisco Confidential 19© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Customers today are faced with
implementing and managing a complex set of solutions
Cisco Confidential 21© 2013-2014 Cisco and/or its affiliates. All rights reserved.
of Fortune 500 Use Cisco®
Collaboration
95%
Cisco WebEx®
Minutes per Month
4+ Billion
Cisco Collaboration Customers
200,000+
Cisco TelePresence®
Endpoints
2+ Million
Cisco Contact Center Agents
3+ MillionCisco Jabber®
Seats
20+ Million
Cisco Leading the Industry
Cisco IPPhones
95+ Million
Cisco Spark is…
A complete business collaboration service from the Cisco cloud that enables
customers to message, meet, or callanyone, anywhere, and anytime.
Cisco Spark is hosted by Cisco, and sold by partners.
Buddy ListsOrganized By TopicsBusiness Messaging Instant MessagingVS
designing UX for a featureE EMFS UX
3 USERS
communicating with my direct staffC
CTO Direct Reports13 USERS
prepping for an upcoming eventC
Cisco Live iTalk6 USERS
A blank screen every time
Right where you left off, sync’d across all devices
Business Messaging Instant MessagingVS
2 DAYS AGO
YESTERDAY
TODAY
2 DAYS AGO
YESTERDAY
TODAY
Of f line
Ask for it againFind what you needBusiness Messaging Instant MessagingVS
I don’t remember if you sent the information? Send it again just in case…
Ad-hoc messages,file transfers
Working your way with rich content and communication
Business Messaging Instant MessagingVS
YammerOutlook groupsSharepointSkype for BusinessSkypeSkype MeetingsLinkedIn
…still no business messaging
Business MessagingCall Email
By 2018, 50% of team coordination and communication will occur via mobile group collaboration apps.
- Gartner
The Next “Go-to Tool” At Work
Message
Mobile,Desktop and
Web App
TeamMessages in
Virtual Rooms
Persistent Messages /with File Sharing
Simple IntegrationsTools, APIs,
Services
Security w/ End-to-End Encryption
Get It Done Faster
Share a photo or add a file directly into your rooms
Get a team member’s attention or see who is
looking for you
Add FilesEven While Mobile
@Mention Team Members
Get to Need-to-Know Quickly
Find key information, people and rooms anytime
Search Across Workspaces
Filter rooms by different categories to zero-in on
relevant information
Business Class Security Features
Lock rooms to moderate room participants and content*
*Not included in free
User Access Controls IT Management
Add Single Sign-On, directory sync, and view analytics
End-to-end encryption in the cloud, and in-transit and media encryption
Encryption
Simple organization and permissions
Follow everything the team is working on and easily join discussions
View all your teams together to find a room or catch up on a project
Manage team members from within the app
All Your Teams Together and Browse-able Follow Progress
Keep track of conversations across all your teams in one place
Meeting
Instant Meetings
Voice, Video, and Content
Sharing
Join from Any Endpoint –
even 3rd party
Always on Personal
Meeting RoomRecord
Meetings
Basic Meetings
Advanced Meetings
Accelerate Decision Making
Share your screen to gain quick alignment
Create a room for your team to continue working after the meeting finishes
Start a meeting in your rooms of up to 25 people
from any device
Move from desktop to mobile with one click to keep the call going
Meet, Share, and Continue Take It with You
An Easier Way to Get Everyone Together
Work together in unlimited virtual rooms that you can easily access through a searchable, sortable list
Start collaborating with anyone by simply adding
their name or e-mail address
Connect your mobile calendar to create a Spark room for upcoming calendar
entries. Join virtual meetings, including WebEx meetings, in a single tap.
Pull Everyone Together Simpler Way to Work With All Your Teams
Basic Meetings from the Cisco Spark AppBasic Meetings - M2
• Instant Meetings (straight from a Spark room)• Start the ball rolling in a virtual room ahead
of any scheduled meeting • Up to 25 participants• Basic Voice, Video, and Content Sharing• Participants List with Names and Video Film
Strip• Easy to join from anywhere:
• Spark mobile or desktop app• Cisco IP phone registered to Spark• Spark Room System
Spark Meeting
Spark Room Systems
Spark Desk Phone
Spark App
Spark Desktop Client
Personal ProductivityOn the Road, in the Office, with a Customer
Join MeetingsWhen MobileFrom a Desk From a Room
Common Contacts and Call History From
Mobile to DesktopControl Video Rooms
From Mobile
Video Everywhere
Seamlessly Move Between Mobile
And Desktop
• WebEx– up to 200 participants
• Meet anywhere – any phone or device
• 3rd party integration (Skype, SIP, H.323)
• Personal Meeting Room
Advanced Meetings: WebEx Powered Meetings
• In meeting markup tools, whiteboard, and chat
• Roster list, with active speaker notification
• Meeting moderation features
• Record meetings in full
Spark Advanced MeetingsAnywhere, Any Device, Any Time
Cisco Collaboration Cloud
Spark Room System
Cisco Spark
Spark Desk Phone
Cisco TelePresenceEndpoints
3rd Party endpoints & service
integrationsSpark App
Spark Desktop Client
WebEx Client
Call
Cloud-based Phone
System1
Mobile First / Spark App
Desktop Phones
Cisco 7800 + 8800 series
OTT Access Connect Phones
Anywhere
Dial by Directory, Number, Extension
1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3rd party provider. For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-dial
services. Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.
Spark Call Features
• Audio, Video, PSTN calling
• Call Forward and Transfer
• Hold/Resume with Video on Hold
• Ad-hoc Conferencing
• Class of Service
• Shared and Multiple Lines
• Do not Disturb
• Directory dialing
• Speed Dials with BLF
• Voicemail
• E911
• Company Caller ID
• Auto-attendant and Hunt Groups
• Zero Touch Meetings
• Single Number Reach
• Spark App is the single soft-client for voice, video, meetings, & messaging
• Spark App is an “extension” of the desk phone
• Answer calls on desk phone or with Spark App
• Call anyone, anywhere
• Use Spark App to control the desk phone
• Intelligent Proximity
UC Features Collaboration Features Administrative Features• End User Self Care
• Customer and Partner Admin portal
• Customer Bulk Provisioning
• External Health Portal status.ciscospark.com
• Support and feedback through Spark App and support.ciscospark.com
• Ideal for mobile workers• Single app for voice, video, meetings, and messaging
• iOS, Android, and Windows Devices• Windows and Mac OS X
• Integrated mobile and desktop voice and video calling with Spark App
• Spark App is an “extension” of your phone• Answer calls on your desk phone or with Spark App• Call anyone, anywhere as if you were in the office
• Use App to control Spark registered desk phone
Spark App as a Soft Client
• Cisco’s latest generation of IP phones• Cisco 7800 and 8800 Series of phones
• HD voice and video• H.264 video• G.722 wideband audio• G711u for PSTN calls
• Full phone feature support• Intelligent Proximity (Bluetooth)• USB and Analog Headsets• Wi-Fi support
Enterprise-Class Devices
BRKD 6
Cloud Collaboration ManagementCustomer View
User & Device Management
Role basedAccess
AutomatedProvisioning
Analytics(Engagement,
Quality)
SSO & Directory Sync
Manage Services & Integrations
Simply Communicate BetterOne Service, One Experience, for Every Employee
HD Audio and Video Conferencing File
SharingTeam
Messaging in Virtual Rooms
Mobile App
Desk andRoom Systems
Choose your level of Message and Meet ServicesBusiness MessagingBusiness Messaging & Basic MeetingsBusiness Messaging & Advanced Meetings
1
2
3
Choose your Call ServicesHybrid CallingCloud Calling
Choose your Spark Service Add-Ons Room registrationConference AudioCenters
3
• Create rooms for different types of searchable topics.
• Ask questions — or answer them — for quick access to information and opinions.
• Build a knowledge base for future initiatives with a history of interactions.
Cisco Spark Improves Topical DiscussionsTopics—Post a topic and build a space where everyone can interact.
• Simple setup makes it a snap to get a diverse group together instantly.
• Easily pull in photos and documents from any device and preview shared files.
• Unify workstreams with integrations to other services you use.
Cisco Spark Changes How Projects Get Done
Projects—Work faster and more iteratively with all your teams, in one place.
• Messages are simpler, more natural, and build relationships faster than other ways of communicating.
• Video and screen sharing happen in the same place where your teamwork is stored.
• Utilize ongoing team workspaces to make subsequent meetings more efficient.
Cisco Spark Transforms Business Communications
Communications—Change the way your people stay in touch.
Seamless Collaboration with Cisco Spark
Meet anywhere and everywhere
Always-on, secure team messaging and file sharing
Integrated business phone withHD voice and video calling
Enterprise Voice Integration
Take your desk phone with you
Easier than ever to collaborate
Enable by Cisco Spark and iOS 10 APIs
Native Voice ExperienceIntuitive - use the iOS native dialer for Spark calls
Convenient - consolidated view of contacts, call history, and favorites
Control - call waiting allows user to screen and prioritize calls
Multi-functional - extends hands free experiences using Siri voice commands, Bluetooth and mobile accessories
Use connected headsets and accessories
Benefits of Voice and Collaboration
Intuitive native user experience
Cisco Spark extends existing investments to iOS devices and reduces calling costs
Improved compliance for calls made through the corporate PBX
Expand collaboration tools beyond voice
More to come…
Cisco Websitecisco.com/go/apple
Cisco Spark
Open Platform
Common Management
Spark for DevelopersUser Integrations, APIs/SDKs, etc.
Spark Hybrid ServicesCloud + Prem
Partner ServicesInterconnect
Message Meeting Call
Thank You and Next Steps
Brian [email protected]
Contact Your Cisco Partnerhttps://tools.cisco.com/WWChannels/LOCATR/performBasicSearch.do
www.
Learn more about Cisco Spark:www.ciscospark.com/
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capabilities and business benefits of Cisco technologies
• Watch replays of past events and register for upcoming events!
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