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Cisco Services: Guiding Your DigitalTransformation

Mayte Marquez Querol

Senior Director, TS EMEAR Service Enablement, Cisco

PSOGEN-4342

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public

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AGENDA

• How we are all re-shaping the future through Digitization

• Why it’s ‘Innovate or Die!’

• Cisco Services: innovating to help your projects succeed


Pinpointing rainforest destruction

Re-Engineering

Waste

Heroic Tech

Sensing Rare

Materials

Super Plants

Digital Governing

Wind-Powered

Trains

Pollution-monitoring

Moss

Robot Mosquito

KillersSecure, intelligent platform for Digital Business


What does a Digital Ready Network entail?

More than 50 billion more devices

expected by 2025

75% of companies

are investing or

planning to invest in

big data in the next

two years

80% of

organizations will

primarily use SaaS

by 2018

PSOGEN-4342 6


The Race to Digitize is on

of the Fortune 1,000

expect to undertake a

digital project **

95%of businesses

will become fully

digital by 2020*

75%incumbents by industry

will be displaced by

digital disruption over

the next 5 years**

~4/10

*Source: Gartner: Top 10 Strategic Predictions for 2015 and Beyond: Digital Business Is Driving 'Big Change’

**Source: Digital Disruption: Displacing Incumbents, Reshaping Markets, Digital Vortex, Where to Begin Your Digital Journey to Digital Value in the Private Sector

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There’s Never Been a Better Time

of these digitization efforts

will be successful*

Only

30%of companies have a plan

to prepare for digital

business transformation**

Only

25%companies do

not succeed:

failure to innovate*

#1Reason

*Source: Gartner: Top 10 Strategic Predictions for 2015 and Beyond: Digital Business Is Driving 'Big Change’

**Source: Digital Disruption: Displacing Incumbents, Reshaping Markets, Digital Vortex, Where to Begin Your Digital Journey to Digital Value in the Private Sector

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PSOGEN-4342 9© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public

Future State

1. Define Future

State

4 simple steps for Any Digital Transformation

2. Build a solid foundation

3. Provide a Secure Bridge 4. Assure Future State

Current State


Step 1:

Define Future StateIncrease

pace of

innovation

Digital

business

roadmap

Fit for purpose

design

• Think digital as the key strategy to simplify

processes, improve customer experience

and transform your business

• Reinvent the network, secure & intelligent:

• Open & SW delivered

• Driven by intent

• Informed by Context

• Embrace multi-cloud world

• Focus on the power of your data

• Consider the organizational and people

vision as part of the holistic transformation

• .

Technology,

people, and

processes


Cover the

Uncovered

Security and

Compliance

Reduce cost

and complexity

Optimized

Support Model

Step 2: Build a Solid

Foundation

• Full inspection of your install base assets,

enterprise architecture health checks and

financial assessment

• Simplify network operations, optimize the

running the business resources and

budget.

• Strengthen the foundation of your

infrastructure including security

• Free funds and resources to enable

digital innovation


De-risk and

accelerate

migration

Personalized

services, proven

methodology

Accelerate

business agility

Reduce security,

downtime and

LDoS risks

Step 3: Provide a Secure Bridge

• Design the integration of new technologies and

migration from legacy

• Lifecycle planning to de-risks the roll-out

(downtime, security, change process)

• Include all Solution Ecosystem

• Insert automation for Everything from Cloud to

End-points (complexity scaling to not humanly

possible)

• Ensure support during the migration plan


Step 4: Assure Future State

• Leverage a predictive environment for

highest business continuity, uptime and

faster issue resolution – Fix issues before

they happen

• Invest in User & Technical SW Adoption to

get the value from your software, solutions

and the network

• Turn data into predictive insights from AI and

machine learning capabilities

• Benefit Digital Network Architecture: agile,

constantly adapting, constantly learning &

constantly protecting.

Greater

technology

adoption

Actionable

analytics and

KPIs

Fill in the

talent gaps

Customer

benchmarking


The challenging situation ahead

69%of digital leaders:

lack the right people,

knowledge and technology to transform.

Source: IDC

1.5M unfilled positions

in global cybersecurity workforce by

2020

Source: Frost & Sullivan


Get on the right path

.

Migrate, deploy and integrate

Everyday improvements

How can Cisco Services helpFrom start to finish, across all our architectures

Advisory

Implementation

Optimization

Fix problems — or avoid them

Technical

Get new skillsTraining

Leave it to usManaged


Future State

1. Define Future StateDNA Advisor

Digital Business RoadmapFit for purpose design

Enable Your Digital Journey with Cisco Services

2. Build a solid foundationIB Health Checks

Cover the uncovered for security & complianceReduce complexity by consolidating contracts

Optimize current Support Model

3. Provide a Secure BridgeSupport LDOS devices during migration

Plan, Design, ImplementDe-risk & accelerate build with Migration Support Services

4. Assure Future StateHigh Value Services

DNA Advantage SW Perpetual & Subscription Support Solution Support

Software Technical Adoption & Onboarding

Business Critical ServicesOn-going Optimization & Lifecycle Management

Improve ROI through Managed Services

Automated IB Management

Current State


DNA Strategy & Analysis

Align Business and Technology, Determine

DNA 8 Maturity Levels, Perform Gap Analysis, Prioritize Efforts

DNA Advisory Services Outcomes

Strategic Plan

ReadinessEvaluation

Business Case

Digital Roadmap

DNA Readiness Assessment

Assess Current Environment, Establish

Technical Requirements, Perform High Level Project Planning

DNA Business Analysis

Estimate TCO, Project Financial Benefits,

Perform High Level Budgetary Planning

DNA Migration Strategy

Create Transition Plan, Develop

Conceptual Architecture, Estimate Resources, Build Projected Timeline

Jointly developed by Cisco and IDC

• 67% increase in new mortgages

• Increased customer satisfaction

• 25% better core banking performance

• 25% faster IT response time

“My Bank engages with me where I spend time…”

Digital Banking Transformation

• Market Dominance in Wealth Management for Millenials

• Increased CSAT score

Savings Acct.

Checking/Current Accts.

401KIRA HSA

Stocks

Mutual Funds

Bonds

Trust Management

ESPP

529

ID Monitoring

Credit Monitoring

Umbrella Coverage

Checks, Demand

Drafts

Lockers

Credit Cards

Bill Payments

Home Equity and

Mortgage

Car Loans

Personal Loan

Metals and Jewels LoansCertificate

of Deposit

• Dynamic Pricing based on dwell times and traffic patterns

• Improved Store and Campaign Efficiency

• Reclaimed Store Footprint through 50% reduction in rack space

• $19,400 savings on Communications per store annually

• 80% improvement in User Experience

• 3X increase in customer dwell time

• Drove highest margin products

Digital Retail Transformation

Personalized Omni-Channel Experiences and Effortless Transactions

The Customer Lifecycle*

8

7

6

5

43

21

8

7

6

5

43

21

Buy Own

Digital Manufacturing Transformation

• Tracked People, Equipment, and Automated Controls

• 4X Production Increase

• On-Demand Customization, Enhanced Process and Information

• 2.4% Productivity Gain

• Real-time Production Transparency

• 24% Overall Equipment Effectiveness Increase

• 10% Production Increase

Innovation | Efficiency | Agility

Our experience in Digital

Transformation shows

66% Improvement in New Business

40% Costs cut by wearables

50% Increase

in Sales

140% Increase in

Revenue from Smart Cities in 10 years

49% Reduction in Unplanned

Downtime

Financial

Services

Manufacturing

Healthcare

Retail

Government

Digital is a Necessity not a Strategy


Develop a Migration PlanLearning@Cisco Helps Prepare Your Migration

Training classes with hands-on, instructor-led programs, as well as streaming and on-demand learning, to hit the ground running.

Cisco DNA Implementation Essentials Training

Network Programmability Specialist Certifications

• Highlights the need for digitization in networks and the guiding principles of DNA architecture

• Focuses on implementation of DNA solution components (see site for details)

Click here to access Cisco Learning Center.

• Enhance your networking skills through foundational networking knowledge

• Allow you to use your software skills to develop network applications in programmable environments

Cisco Deploying Software-Defined Access Training

• Understand the benefits of SD-Access architecture and DNA Center

• Develop skills to provision policies, enable border operations, and orchestrate wireless integration in support of an SDA migration

Available Q1FY18

https://learningnetwork.cisco.com/community/certifications/digital-network-architecture

https://learningnetwork.cisco.com/community/certifications/network-programmability

https://learningnetwork.cisco.com/community/learning_center


Digital Transformation may be a voyage into the unknown…

With Cisco Services you can plot a steady course for success.

https://www.cisco.com/c/en/us/services/trends.html


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Questions? Use Cisco Spark to communicate with the speaker after the session

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Continue Your Education

• Demos in the Cisco campus

• Walk-in Self-Paced Labs

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• Meet the Engineer 1:1 meetings

• Related sessions

27PSOGEN-4342

Thank you


Our services are built for the new reality: leveraging AI and machine learning to optimize IT talent and knowledge to unlock growth and mitigate risk.

Introducing predictive services

Constantly protecting

Constantly adapting

Constantly learning

Services


• Fast restoration

• Better IT usage

• Multi-solution & software expertise

BusinessCritical

Services

High Value

Services

Problem resolution and network optimization

across architectures & solutions

• Holistic, proactive optimization

• Enhanced security

• Fast IT transitions

• Automation

Faster resolution

Peak performance

Better Together: High Value Services and Business Critical Services


Customers are unlocking more value

80% incident reduction

20% faster onboarding of

new customers

70% fewer outages

Faster issue resolution & reduced risk

Software Support

Solution Support

TS Advantage

SP Advantage

Communications Co. SaaS Provider Regional Bank Telecommunications

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 35PSOGEN-4342

Services. Accelerated.

Unlockvalue

Enhanceoperations

Maximize uptime

43%Faster

resolution70%

Fewer

outages20%

Faster customer

onboarding

cisco services - clnv.s3.amazonaws.com · find this session in the cisco live mobile app 2. ......

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