cisco small business_communicate_by_leah_davis
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1© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Small BusinessCommunicateLeah Davis, Cisco Small Business Technology Group
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Evolving Communications
Hosted vs On-Premise Solutions
Unified Communications Overview
Summary
1
Unified Communications Components
2
3
4
5
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See me, contact me,
meet me online
Find me, follow me
Call my phone
4© 2010 Cisco and/or its affiliates. All rights reserved.
Tech Advancements
Lack of integration
Employee Preference
Users taking matters into their own hands
EmployeeBusiness
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…and Unified Communications will do this for you.
Secure My
Business
Do more with
less
Be More
Productive
Serve
Customers BetterConnect
Everyone
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• VoIP shares a common network with data
• UC adds presence, IM and other messaging capabilities
to VoIP for a richer experience
• UC is a collection of communication and collaboration
capabilities such as IP telephony, video and Web
conferencing, IM, unified messaging, etc., that are
unified and deployed on an IP network
• Cisco UC brings your phone, calendar, conferencing,
and messaging capabilities together in a way that
enables you to control them from any device anywhere
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Reduced cost
• Remove legacy voice system cost, reduce line rental or centralise/consolidate costs
• Teleworker allows users to use company phone when working remotely
Added value through enhancing the way people work
• Improve the way staff and customers communicate by adding UC
• Work remotely by using VPN
• Collaboration – share content, while watching each other!
• Presence allows you to see the status of a colleague before contact
Improve Key Business Process
• CRM integration - know the customer history before answering the call
• Intelligent call routing helps customer to always reach its destination
• Unified Messaging ensures a customer message is never lost
• Use UC to improve the way you do business and delivers a clear tangible ROI
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Hosted
Service Provider Hosts Call Control
(BroadSoft, Metaswitch)
On Premise
Premises-based Call Control
(e.g. UC 500 on Premise)
+ Service Provider “Enhanced Trunking”
Service Provider
Common Benefits for Both Solutions
Service Provider
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• Best-in-class Cisco CPE
• System tested, documented provisioning
• Best-in-class QoS enabled for VoIP
• Back-up SIP proxy server
FAX
IAD / SRPSwitch
SPA Phones
Hosted Telephony
NMS
Management
Cisco HSB Communications
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Hosted
Service Provider Hosts Call Control
(BroadSoft, Metaswitch)
On Premise
Premise-based Call Control
(e.g. UC 500 on Premise)
+ Service Provider “Enhanced Trunking”
Service Provider
Common Benefits for Both Solutions
Service Provider
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TRANSFER a call to another person.
CONFERENCE together small groups on the fly.
INTERCOM to alert employees of important matters. HOLD a call while you talk
privately, end an other meeting, or see if someone is free.
FORWARD calls to a an alternate number when you are out.
Retrieve VOICE MAIL from the phone screen, Outlook, or by dialing into to it.
CustomersEmployees
Subject Experts
Conference Room
Overhead System
Phone’s Speaker
Virtual Waiting Room
Mobile Phone
CONFERENCE together large groups on a BRIDGE.
PARK a call and pick it up on another phone.
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Unified Messaging allows your to keep voice, fax, and emails in one program, ensuring you never miss an important message or lose a fax order.
Click to dial from Microsoft applications allowing you to dial direct from a list of customers in Excel or numbers you found on the web.
Single # Reach enables customers to reach you wherever you are.
CRM Integration allow you to dial, track calls, and pull up customer information by the click of a mouse.
Create a BASIC CALL CENTER that allows you to distribute calls dynamically across several agents. Video Telephony enables you to pull in a
expert via video, while you are at a clients location.
WebEx enable employees to collaborate w/ clients and hold.
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Auto Attendant frees up admin staff to do more while clients and customers are automatically directed to the right people or department.
Home Office enables employees to work from home, free them of commute stress and allowing them to focus on work.
WiFi Phones allows you freedom to roam thought the office while still receiving calls as if you were at your desk.
Know immediately who is available to talk and simply click to dial them with Presence.
Remote Access empower your staff to work from anywhere, not tying them to the office to get work done. Integrate with WebEx enable
employees to collaborate with, employees, clients, and vendors with out leaving their office.
Consolidate all your messages -email, voice mail, and fax - into one application withIntegrated Messaging.
Let others know where you are, how best to reach you, or let the system do it automatically with Unified CallConector Mobility.
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Unified Communications Platform
Cisco Unified Communications 500
Data/Voice/ Internet/Security
Communications: Voice, Video, Data
Presence: IP Phone, desktop clients
Common user experience –desktop, phone, mobility
Conferencing – Online, Audio, Video
Application Integration: Microsoft Office, CRM, Payroll, Inventory Mgt, Health Care EMR
Messaging: Voice, Email, Video, IM
“Cisco Unified Communications solutions bring together voice, messaging, video, and desktop applications to enable companies to quickly adapt to market changes, increase productivity, improve competitive advantage and deliver a rich experience across any workspace.”
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“I never miss an important call”.
“I scroll to the voice mail I want to listen to”.
“I can see who is on the phone or off the phone”.
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“I can securely connect to the office and get all my messages from one place.”.
“Important calls are routed to my mobile phone.”.
“My laptop is my phone”.
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Now that’s independence.
“I can quickly pull in subject experts that are in the office to help on a sales
call.”
“What ever I need is a click away, no matter if it is a stored file or a discreet IM with a
colleague ”.
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• “Hoteling” or “Hotdesking” feature
• Allows multiple users to leverage common IP phone
• When user “logs in”, phone assumes user extension, settings, voicemail, etc.
• Perfect for sales staff, auditors, multiple shifts
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• Bring your office extension with you @ home or on the road
• Be Green - Reduce unnecessary travel, fuel and pollution - Full “work at home” connectivity for voice and data functionality
• Perfect for Owners, Managers, Sales and Teleworkers, Virtual Agents
• Softphone on your laptop or Cisco Router and Cisco IP Phone
• Video Innately Supported
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• Visual access to voicemail from any IMAP e-mail client (Outlook)
• Prioritize, sort and manage voicemail by Sender, Priority or Time Received
• Access voicemail in WAV format
• No additional software or licenses
• Save messages to PC or server, forward voicemail to anyone
• Voiceview Express – View Voicemail list on the phone screen
„
Visual Voicemail
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• LiveRecord
Ad-hoc call recording
Recorded calls delivered via IMAP to email client as WAV file
Choose whether to announce recorded calls
No extra licenses or cost
• Integrated Faxing
Receipt and delivery of incoming faxes as TIFF images to email client
DID support for personal fax routing
Outbound Print-to-Fax support
No extra licenses or cost
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Intelligent call queuing for incoming customer calls
Provide better handling of calls
No more endless ringing or dead end to voicemail
Create up to 3 call queues
20 phone agents per queue
Calls routed to agents based on longest idle time
Callers hear music on hold and optional greeting every x seconds
No extra cost or licensing
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Users Can Click to IM, Call, Play Voicemail, View Presence and Phone Status
From instant message window, users can chat, escalate to calls or group
chat, send files, and view recent communications
Advanced client window show contacts, with photo/avatars,
presence, and telephone status
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• Employees track hours worked, breaks, overtime, or lunch
Check hours for day / week / month
Send report via email
Downloaded to applications like QuickBooks Payroll
• Managers can view “who is here today”
Interactive time and attendance on Cisco IP Phones
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• All calls ring a single number regardless of location
• Fewer missed calls
• Single phone number, single voicemail
• Seamless call transition from desk phone to mobile device and vice versa
Enhances mobile worker productivity
PSTN
Mobile Worker
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Questions to Ask
• Do people travel to internal meetings?
• How much travel cost is for customer facing meetings?
• Would you prefer to spend this budget on customer facing activity?
Solution
• Deploy online meeting capability
• Reduce travel for non customer facing meetings
• Smart phones with secure VPN access back to office
• Deploy secure remote home working solution to ensure they are visible
• Secure video surveillance solutions
Get a quote for an online meeting
service and reduce non-customer
facing travel & meeting costs
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Chalk and Talk
Key Links:
Main Webex Page Click Here
Webex SMB Site Click Here
Download FREE Trail Click HERE
Webex provides a hosted architecture for online meetings and collaboration
The application is designed to save on travel cost and enable fast and more effective collaboration environment for online meetings
The application can provide the following features:
Online meeting platform
Voice conferencing
Meeting recording
Integrated IM & Video
List of Attendees
Host and presenter control
Screen and application sharing
Polling of the audience
Integration into mobile environments such the iPhone
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• A range of platforms that scale from 1 to +250 user solutions for single or multisite networks with resilience options
Platform Users Market Segment Description
Smart Business Communications System
1 to 104 1 to 100 Complete office in a box solution with UC, Mobility, Security & remote access
Unified Communications Manager Express
1 to 249 50 to 100 Cisco ISR for complete UC solution, with Security, Mobility and for resilience
Unified Communications Manager Business Edition
1 to 500 50 to 250 Single Server solutions that can scale to 20 sites with option for resilience
SBCS – Smart Business
Communications System
Cisco Unified Communication Manager
Express or SRST (local survivable gateway)
when deployed in multiple sites
Cisco Unified Communication Manager
Business Edition
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Platform Availability
Application Description SBCS CME BE
Cisco Unified Unity Express
Unified Messaging – provides voicemail, voicemail to email and auto-attendant
Cisco Unified Unity Connection
Unified Messaging – provide all of the above in more advanced scalable solution for BE solutions
Cisco Unified Video Advantage
Video – provides video conferencing capability to any device with just a simple application running on a PC and a camera
Cisco Unified Meeting Place Express & Webex
Collaboration – provide online meeting with voice, video and IM in either a hosted or on premise architecture
Cisco Personal and Mobile Communicator
Client Devices – provide soft client for PCs and mobile smart phones
Cisco Unified Mobility Manager
Single Number – provides the ability for users to publish one number to ring multiple devices including mobiles
* *
Cisco Contact Centre Express
Contact Centre – provides agent reporting, skills based routing, supervisor GUI and control
* Features is available on this platform but via a different application not listed in this table
• The following are the key applications and compatible platforms
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• SOHO/SB: 1 – 24 users (sweet spot 4 - 16 users)
• Requires a basic telephone system - KTS or PBX
- Greenfield or KTS replacement, many Y2K
• May require voicemail, hunt group or auto attendant
• May require data integration (wired and wireless)
• Key purchase decision factor is price and service
“I see the UC320 as a great product and
perfect for the average small to medium
business type.”
Frank Lofreso – Multi-Tech Solutions Corp. Market Test September 2010
31© 2010 Cisco and/or its affiliates. All rights reserved.
• Up to 24 users
• Up to 12 PSTN, via SPA 8800
– Up to 4 SIP accounts/trunks
– Lifeline (FXS – FXO failover)
– Local 911 even with SIP
• 2 USB ports
• Support for SPA300 and SPA500 wired and wireless phones
4 Gb LAN portsUp to 1 Gb WAN Ethernet
4 FXO/Line ports
(universal config)
Wireless B/G/N Access Point
1 FXS port for Phone/fax
Internal Voicemail, 12h capacity
Integrated Auto-attendant
Music on Hold
Paging out
Wireless Voice LAN
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Typical
Key Systems
Cisco
UC320
Key System Functionality
PBX System Functionality ?
Wireless Voice Network Extra $
Integrated Voice Mail Extra $
Integrated Auto Attendant Extra $
Advanced UC Messaging
Data Network
Wireless Data Network
Simplified GUI for setup (1 hour set up)
Price $ - $$ $ (USD995)
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Cisco Small Business Pro Series• Telephone call processing
• Voice mail and automated attendant
• Integrated productivity applications
• Full portfolio of Cisco® Unified IP Phones to meet small and medium business needs
• Simple license-based upgrades for growth up to 32 users on UC 540up to 104 users on UC 560
• Full voice over IP capability
• On-board wireless LAN (UC 540)
• System-level configuration and management
• Solution includes switching, VPN, security, and data routing
8- to 32-User
Desktop Model
Simple, Secure, Complete
16- to 104-User
Rackmount Model
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• Product: 2 SME SKUs will be added in February, 2011
$39/month based on a 12-month commitment (minimum 2-3 users – TBD)
$49/month – only for mid-year additions to existing contracts (all contracts must be co-terminus and end on same date)
• Process: Buy from disti, get license keys to pass on to customer
• Orderability: exact date TBD
• Availability: Based on WebEx availability (global except Mainland China, other exceptions TBD)
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 35
• Cisco is the only vendor with a true end to end solution
• The Cisco end to end solution guarantees quality
• The Cisco end to end solution is fully secure
• “Only when a vendor has the portfolio and significant market share in a technology can that vendor be credible to the customer”
Every time, Everywhere,
Everyone‟s included or the
“Workspace concept”
End to End or the
“Network
as the Platform”
+ =
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• Small Business customer site: www.cisco.com/smallbiz
• Cisco Small Business Productswww.cisco.com/cisco/web/solutions/small_business/products/
• Partner launch page: http://www.cisco.com/web/partners/sell/smb/announcements.html
• Cisco Small Business Support Community: https://supportforums.cisco.com/community/netpro/small-business
• Cisco Small Business Warranty FAQhttp://www.cisco.com/en/US/prod/warranty_qa_guest.html#~hardware_software
Thank you.
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 38
UC320 SKUs Description List
($USD)
UC320W-FXO-K9 UC320 base Unit with 24 users $995
Solution Components
UC320 Proposed pricing – Not finalized Subject to change
SPA8800 4FXO/4FXS gateway $600
ESW520-8P-K9 8 port switch POE $659
ESW520-24P-K9 24 port switch POE $1,059
ESW520-24-K9 24 port switch $659
SPA502G 1 line display phone $164
SPA504G 4 line display phone $189
SPA508G 8 line display phone $225
SPA525G Multiline Color Wireless/wired desk phone $430
SPA303G 3 Line Greyscale display $125
SPA301G Basic Set, no display $89
3 Year Support Next Business Day Replacement $149
8 User system:
$343 per user
16 User system:
$218 per user