cisco unified communications & collaboration …...all-in-one uc application presence & im...
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Cisco Confidential 1 © 2010 Cisco and/or its affiliates. All rights reserved.
Abderrahim MAROUFI Consultant System Engineer
Cisco Unified Communications & Collaboration Mobile Visual Social Virtual
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Voice/Data
2001
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CONVERGENCE:
Voice/IP
2001
Unified Communications
2006
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Post-PC World
2011
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New Capabilities needed for Efficiency and Competitiveness
Mobile Secure access to information and people from any device, anywhere
Virtual Agility and scale on demand,
Rich media with VDI economics,
Social Expertise & Information location,
Proactive customer interaction
Visual High quality interaction from anywhere, realtime and offline
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Mobile, Social, Visual, Virtual
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Addressing Needs of Post-PC Workspace
Tablet iPad Cius Samsung
PC Win OS Mac OS
Phone iPhone Android
Blackberry Symbian
• Changes in device ownership
• More choice - When, where, how & what device
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All-in-one UC Application
Presence & IM
Voice, Video, voice messaging
Desktop sharing, conferencing
Collaborate from Any Workspace
PC, Mac, tablet, smart phone
On-premises and Cloud
Integration with Microsoft Office
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• See instantly who is available and how
• Instantly and efficiently interact
• Search for contacts using optimized predictive search
• Customisable rich presence status
• Start communication using text chat, voice and video
• Contact management using personal groups
• Chat and calling history
• Business to business and business to consumer federations
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Enterprise Class Instant Messaging
* Feature not available in all clients
• Standard based XMPP protocol
• Encryption point to point and group chat
• Emoticons & rich text
• Screen capture for content sharing*
• Escalation to voice/video
• Federated chat to other organisations and services
• Chat history and logging
• Industry standard based voice and video for greater interoperability
• Leverage capabilities of Cisco Unified CM manager and network
• Soft phone and Desktop operating modes
• High quality audio
• High definition business video experience
• Visual Integration to voicemail with message transcription
Enterprise Class Voice, Video and Call Control
* Feature not available in all clients
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• Video desktop share providing cross
device interoperability
• WebEx Meeting Center integration
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• See who is available directly in Microsoft Office suites*
• Easily start
Chat
Group Chat
• Easily escalate to
Voice
Video
Web Share
* Feature not available in all clients
Instant Messaging
/ Group Chat Contact
Search
Rich
Presence
User Management
& Authentication
Cisco Jabber Client Services Framework
Enterprise
Call Control Business
Video
Remote Access
Web/Desktop
Collaboration
Visual
Voicemail
Conferencing
App Integration
(MS Office)
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Search and dial bar
Tab Views
Contacts
History
Visual Voicemail
Custom Apps
Logged in User
Contact
Name, Presence
and photo
Manual Presence
Compact View
(Offline contacts
hidden)
Start voice/video
call
Call Forwarding
Calling Mode
(Soft / Desk phone)
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• The search bar is multipurpose:
• Contact names are entered to perform a predictive search
• Numbers can entered to dial
• A classic dial pad is no longer used exposed. (DTMF tones / dialpad are supported in call )
Search for name or
dial number / URI
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• Client provides search across multiple contact record sources.
• Client uses predictive search to refine resolution list as you type.
Search and
dial bar
Recent
Contacts
Returned
Directory
Contacts
Returned
Local Contacts
Returned
(Future release)
Jabber for windows provides IM/Chat using the XMPP standard.
Users can communicator using point to point or use group chat for discussions.
Screen Capture
File Transfer
Emoticons
Escalations
Formatting
Current
Chats
Screen
Capture
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• Desk phone Control
• Cisco Jabber for windows controls your desk phone to make and receive call
• Soft phone
• Use a suitable audio device or headset to make calls directly from your computer
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• Users can select mode of operation using the system tray icon.
• Drop down list will provide a list of hardware/software associated to user.
• Users can be configured to use just desk phone, just soft phone or both.
Desk phone
Control
Soft phone
Operation
* Call Forward not available in initial Beta release
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• Visual voicemail provides access to Unity connection directly from voicemail tab.
• Message is played back within the client.
• Cisco Unity is not supported with Cisco Jabber
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• Administrators can create additional HTML application tabs within the client.
• HTML tabs can exist on web server.
• Examples for tabs:
Company Helpdesk/Support info
Branch directory
Supplier search
Social Networking Tab
• Tabs support click to IM / Call, presence support being investigated
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• Features:
“Always-on” seamless experience
Voice over WiFi softphone
Single number reach
Mid-call controls
Handoffs - Desk phone, Cellular
Voice messages
• Benefits:
Work anywhere
Cost Control– VoWiFi
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• Stay connected on the go
Presence and IM
Auto Reconnect if connection lost
Presence status changes
• Take immediate action from your
contact list
Join an instant meeting
Click to call, click to email, click to SMS
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• Adds Multitasking capabilities to Cisco Mobile 8.0
• Voice over Wireless LAN / Wi-Fi
• Voice over VPN (Cisco AnyConnect)
• Call preservation upon receipt of GSM
call
• Handoff to GSM / cellular network
• Mid-call features
• Bluetooth headset (limited support)
• Voice Dialing
• Business Visual Voicemail
• Business Directory Access
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• Actions synchronized with your Cisco Unity Connection voicemail system
• Play secure messages
• Uses Wi-Fi / VPN – no voice call required
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• Documents, applications, desktop sharing
• Multipoint, high-quality video
• On-Demand record, edit, and playback
• Chat, polls, notes, annotation tools
• Whiteboarding
• File transfer
• Integrated audio options with ActivePresence and Active Talker
• Integrated scheduling with Outlook, Lotus Notes
• Available in 13 languages
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• Engaging video experience
High definition video with up to 720p resolution
Active speaker switching
Full-screen video mode with ActivePresence
Expanded Full-screen mode for highest screen resolution
Active speaker window in app/desktop sharing mode
Available on the Apple iPad
• Convenient and user-friendly
Fast and easy setup
Automatic configuration
Simple controls
High capacity
Display flexibility
Customer Business Value
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• Mobile video conferencing
All the benefits of WebEx high-quality video extended to the Apple iPad
ActivePresence
Multipoint video in video carousel or pinch out to full screen
• Introducing host capabilities
Schedule, start, cancel a meeting and invite attendees
Pass presenter control
• Attendee capabilities
Join WebEx meetings and view shared content with annotations
View attendee list
Chat with meeting participants
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• Attend WebEx meetings (CY 1H 2011)
Join meetings from email or calendar invite
View shared content
Chat
• Host WebEx meetings (CY 1H 2011)
Schedule, start, cancel a meeting
Invite attendees
Pass presenter control
• Deep integration with Cius
Escalate to a WebEx meeting from calls, calendar, contacts and IM
• Mobile video conferencing (CY 2H 2011)
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• On device app for Android, iPhone, iPad and BlackBerry
• Mobile browser access for Symbian, Windows Mobile
• Preinstalled on Samsung Omnia 735
• Integrated audio and web conferencing on 3G or Wi-Fi
• Host, join, start, or schedule WebEx meetings to view shared content, view participant list, and chat
• On the iPhone, transfer meetings to a PC with Meeting Handoff
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Business Process
Organizational / Social
/ Personal
Communication
Content / Documents
Open Standards &APIs to Integrate
with Business Systems
Built-In Integration with Communications Systems
Built-In Integration with Content / Document Management Systems
Out-of-Box Enterprise
Social Software for the Desktop &
Mobile Devices
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Thank you.