cisco unified communications manager business edition 7 · preserves enterprise call coverage...
TRANSCRIPT
Cisco Unified Communications Manager Business Edition 7.0
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 2
Unified Communications Manager Business
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 3
Manager Business Edition Feature Highlights
Enterprise Class Communications Manager Telephony Feature Set
Open Standard Based Architecture (SIP)
Advance Security Support
Full IP Phone/Unified Communications Clients/Attendant Console Support
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 4
Advanced Voice Messaging Features Based on Cisco Unity Connection
Voice messaging and robust Automated attendant functions
� Intelligent call routing using call transfer rules
� Easily customizable call screen and message notification options
� On-box message store
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 5
� On-box message store
� VPIM networking
Voice recognition features
� Simple natural speech commands for voicemail browsing
Desktop access to your messages
� Play voice messages with your e-mail client or web browser
� Visual access to your messages on the phone
Integrated Mobility Features
� Single business number reach, single voice mailbox
Allows voice call continuity inside and outside office up to four external clients
Preserves enterprise call coverage services
� Desktop pickup and Cell Phone pickup
Device Mobility between desktop and mobile phone
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 6
Device Mobility between desktop and mobile phone
� Desktop Support for Single Mode WiFi (792X Series Phones) as well as Partner Dual Mode Phones (Nokia E-Series)
802.11LAN
MCS 7828 Hardware
� New MCS 7828 Appliance required for Cisco Unified CMBE.
� Rack-mountable 1RU form factor
� Intel Dual-core 3050 Xeon 2.13GHz
� 6GB SDRAM (2x1GB and 2x2GB)
� Two 250GB Cold Swap SATA drives for higher reliability
� Pre-loaded OS and software suite.
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 7
� Pre-loaded OS and software suite.
Right Balance of: Availability / Affordability / Cost of Ownership
Simplified Management
� Common single install and upgrade
Appliance model, factory installation
Synchronized SW releases, bundled DVDs
� Consistent GUI
Integrated mailbox and mobility configuration
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 8
Integrated mailbox and mobility configuration
No need for CLI—consistent web interface for managing native applications
� Single credentials/Single sign-on
Common username, password and PIN
Authenticate once, then manage CUCM, Mobility or Messaging features
� Common tools
Disaster Recovery System (DRS) framework for backup/restore
Common serviceability tools—Real Time Monitoring Tool
Example Network with Unified Communications
IPWAN
Application Server
(Optional)
Remote Site 1
Remote Site 2
Headquarters
SRST-Enabled
SRST-Enabled Voice Gateway
PSTN
Cisco Unified CMBE
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 9
SRST-Enabled Voice Gateway
SRST-Enabled Voice Gateway
� Simple Centralized deployment and provisioning
� Survivability at the central and remote sites w/Unified SRST
� Support for up to 20 sites
� Adjunct application servers required for Unified Contact Center, Unified Presence and other collaboration applications
Unified CMBE Co-exist with legacy Voice PBX
PSTN
Meridian 1 PBX
Nortel Digital Phones
3rd Party Analog Phones
Nortel Attendant
Console
PoE QoS
ISDN PRI with QSIG
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 10
WAN
LAN
LAN
CallPilot Voicemail/Integrated
Messaging
Telephony Manager
Paging Application
Cisco Unified CMBE
What’s New in Unified CMBE Release 7.0
� Increased scalability
Site capacity increased to 20 Cisco Unified SRST sites
Distributed Call processing deployment model
� Increased migration flexibility:
Re-purpose MCS 7828 server when moving to Cisco Unified Communication Manager
� Foundational Support:
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 11
� Foundational Support:
Integrates Unified Communications Manager 7.0 and Unity Connection 7.0 releases
Time of the day routing for remote destinations
Calendaring access from telephony & voice user interface for Meetingplace and Microsoft Exchange
� Enhanced Management:
Corporate directory (LDAP) synchronization and authentication
Bulk export & import of all Unified communication manager configuration data.
Call Processing Availability Options
Full Unified CM
Traditional Cluster
Complexity/Price
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 12
Unified CMBE + SRST
Cost Effective Redundancy without Admin Overhead
Unified SRST for remote site back-up
Unified SRST for back-up at the HQ location
Traditional Cluster
Publisher – Subscriber
Full feature Redundancy
Unified CMBE w/GW
Appliance Model
~10 yrs. MTBF
Dual Hard Drives
Availability Options
Complexity/Price
NewNew
Cisco Call Processing Solutions Migration Paths – Supports Business Growth
Unified CMBE
MCS
Unified CM
MCS
Unified CMBE
MCS
Unified CMBE
MCS
UnifiedCM
MCS
Unity Cxn
MCS
Unified CME
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 13
Not Supported:More cost effective for customer to buy another MCS Server to combine a Unified Messaging application with Unified CM
ISR Can be repurposed to be either Unified SRST or a PSTN
Gateway
Unified IP Phones can be retained
Unified IP Phone Licenses can be re-
hosted
7828 Server Can be Re-purposed to Deploy Unified CM 7.0
Data Migration=Manual
Software and User License Migration with be Available in UC System Release 7.0
Unified IP Phones can be retained
Unified CME on ISR
Option 1 Option 2 Option 3
Language Localization
• UK and ANZ English• French (Euro & Can)
• Spanish (European and Latin American)
Support core languages for user locales, the voicemail telephone user interface, and the GUI
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 14
• French (Euro & Can)• German• Japanese• Italian• Portuguese (Brazilian)• Korean•Chinese (Mandarin, Simplified & Traditional)
American)• Dutch• Arabic (TUI only)• Swedish• Danish • Russian (TUI Only)
System Capacity
Attribute Capacity
Users 500
Devices 575 SCCP or SIP devices
Mailboxes 500
Ports (Voicemail, Advanced Speech
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 15
Ports (Voicemail, Advanced Speech recognition, Text-to-speech)
16
Gateways 20
Remote Sites (Survivable remote site telephony)
20
Busy Hour Call Attempts 3600
SMB Call Processing
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 16
SMB Call Processing Portfolio Positioning
UC Telephony Platforms - Commercial SegmentScalability / UC Applications
UC 500
Unified CM Business Edition
Unified CM
Unified Communications
Manager
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 17
Scalability / UC Applications
500 Series
Unified CM Express
64 100 500 1000250
S Mid Market
Partners: Select Express UC AUTH BE Advanced UC
SPA
16
Cisco Unified Communications for SMBs
Smart Business Communications
System
Unified CM Express
Unified CM Business Edition
Up to 64 users
Voice, messaging, video, data
PSTN, FXS
20 – 250 users
Voice, messaging, video, data
PSTN, FXS
100-500 users
Voice, messaging, mobility, video
Advanced UC
Integrated Services
BusinessSize
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 18
UC 500 Series MCS 7828Integrated
Services Routers
PSTN, FXS
Basic VPN, firewall
PSTN, FXS
VPN, firewall
Advanced UC applications via CUWL
Unified CM Express Unified CM Express 7.0
Unified CM 7.0Call Control
Platform
Services
Cisco Unified Communications PortfolioCall Processing
Network Infrastructure
Presence ServicesContact CenterMeetingPlace
Presence ServicesMessaging ServicesContact CenterMeetingPlace
Mobility ServicesPresence ServicesContact Center
Integrated Services
Integrated Services
Mobility
Messaging
Video
Integrated ServicesMobility
Video
Clustering
Add Network Infrastructure as Required
Integrated ServicesIncludedPSTN, FXS
Smart Business Communications System Hardware Options
WirelessPoE SwitchingMonitoring
Optional Unified Communications
Applications
Mobility ServicesPresence Services
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 19
Smart Business Communications
System
Unified Communications Manager Express
Unified Communications Manager Business
Edition
Unified Communications
Manager
UC 500 SeriesIntegrated Service
Routers MCS 7828 MCS SeriesPlatform
Call ProcessingUnified
Communications Manager Express
Up to 250 Users
Unified Communications
Manager
Up to 500 Users
Unified Communications
Manager
30,000 + Users
Unified Communications Manager Express
Up to 64 Users
Integrated Services
PSTN & FXS
Messaging
Video, VPN/Firewall
VideoPSTN, FXSMessaging, Video Basic VPN/Firewall
Guidance – Which Product to Lead With?
Requirement Lead with
Voice / UC, data, security, on a single router Unified CM Express
Integrated network infrastructure and voice Unified CM Express
Deployment w/More than 50 users
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 20
Add voice to an existing deployed ISR Unified CM Express
Voice, messaging, mobility on a single server Unified CM Business Edition
Advanced UC features and applications Unified CM Business Edition
Larger, fast growing business Unified CM Business Edition
Compete with enterprise-class products Unified CM Business Edition
Product Comparison
Unified CM Express Unified CM Business Edition
Basic PositioningVoice, messaging, routing, security, WLAN, switching on a single platform
Advanced unified communications applications on a single server
UC ApplicationsUnified CallConnector(s) provide presence, mobility, IM, click-to-dial, Microsoft Outlook integration
Cisco Unified Workspace Licensing (CUWL-BE) available for Unified Presence, Unified Personal Communicator, and Unified Mobility
Limited selection for 3rd party Broad application support, including
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 21
Application SupportLimited selection for 3rd party applications
Broad application support, including 3rd party and the Cisco Unified Application Environment
Multiple Site CapabilitiesUnified CM Express deployed on-premise at remote site
Support for up to 19 remote sites
Resiliency / RedundancyBased on highly reliable Cisco Integrated Services Router & IOS operating system
MCS 7828 server features a RAID 1 dual disk drive array and power supply w/10 yr MTBF
SurvivabilityDual Unified CM Express deployed locally
Unified SRST (router as gateway to PSTN)
Investment Protection
Full migration path to Unified CM
Some features may be lost, others gained during migration
Full migration path to Unified CM
Full investment protection (features, applications, IP phones, gateways, servers)
Unified CM Platforms
Unified CMBE Unified CM
Number of Cisco IP Phones supported 500 30,000+ per cluster
Integrated Voicemail �Requires adjunct
server
Number of sites 20 max 500 per cluster
Full feature
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 22
Resiliency/RedundancySurvivability using Unified SRST
Full feature redundancy via 2nd
server
UC Applications Portfolio:
Unified CMBE
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 23
Unified CMBE Additional Solution Elements
Attendant Consoles –Department vs. Business Versions
Cisco Department Attendant Console(small-sized)
� Max 2 operator clients per every 150 IP phone users
� Supported on desktop PC or low-end server
� 5 sets of 150 phones/2 clients supported on 1 low-
Cisco Business Attendant Console(medium-sized)
� Supports up to 500 IP phone users
� Max 2 Operator clients per cluster
� Supported on desktop PC or low-end server
� Install wizard & Communications Manager directory integration
� Supports 3 queues & 4 search fields
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 24
clients supported on 1 low-end server
� Install wizard & Communications Manager directory integration
� 1 queue & 3 search fields
� List Price $1395 (US) per client
� Supports 3 queues & 4 search fields
� List Price $2195 (US) per client
Connecting Users With ApplicationsEliminating Human Middleware
Mobile Data with Voice
Mobile Phone with Browser
IP Phone with Browser
Standards-Based Video Systems
AnalogPhone
Dual ModePhones
Cisco IPCommunicator
Cisco Unified IP Phone 7985G
Effectively Connecting Devices…
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 25
PartnerApps
Cisco Unity
Cisco Unified
Comm MgrCisco Unified Contact Center
Cisco Unified
MeetingPlace
Presence/SIP Network
Seamless Seamless Communications Communications
ExperienceExperience
Cisco Unified Presence
Cisco Unified Video-conferencing
…to Intelligent Services in the Network…
SIP
SIMPLE
Cisco Unified Comm Mgr Express/ Cisco
Unified SRST
Cisco Unified Personal CommunicatorUnified Communications Desktop Client
Improve collaboration and speed business process with impromptu conferencing
� 93% of users would conduct more Web and video conferences if it
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 26
Web ConferencingIntegrated Video Voice
conferencing
video conferences if it was easier
UC Widgets – Phone Designerhttp://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=282224838
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 27
� Customize Cisco Unified IP Phone color display with a picture of your choice
� Tailor Cisco Unified IP Phone ring tone with a snippet of your favorite melody
UC Widgets – Windows Click-to-Call
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 28
� Make business calls without having to punch phone numbers on a Cisco Unified IP Phone - simply click to instantly connect with everyone
UC Widgets – Visual Voicemail
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 29
� View, listen and respond to voice messages right from the Cisco Unified IP Phone display – without having to dial into your corporate voicemail box
Unified Contract Center Express
� Virtual deployments for flexible, low cost utilization of resources
� Powerful skills and competency based routing for decreased operational costs and increased customer satisfaction
Cost Effective, Integrated, Flexible Solution
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 30
� Flexible call treatment and sophisticated self-service solutions with ASR/TTS and support for real-time notification (email, paging and fax) services
� Low cost integration for thick and thin CRM application clients
� Flexible customer contact interaction channels including inbound voice, email, and chat
� Comprehensive reporting, quality management and workforce optimization tools
Cisco Unified MeetingPlace Express Voice and Web Conferencing Solution
� Deploy conferencing with Cisco Unified Communications Manager for cost savings and productivity
� Simple, powerful functionality
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 31
Extensive voice conferencing capabilities
Control meetings and share content from web
Simple setup and attend from web and phone
� Simple to deploy and manage
Software solution on single MCS server
� IP voice—H.323 and SIP
120 concurrent users
Cisco Unified Application Environment
Emergency Alert Real Estate Advertising
Extending the Value of Unified IP Phones With Available Partner XML Applications
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 32
Broadcast
AttendanceMenuTime Clock
Retail ER Stats
http://www.cisco.com/web/developer/cuae/content/applications.html
Cisco netManagerUnified Communications
� Support for all the layers of Cisco Unified Communications System
� Auto discovery of detailed inventory and capability
� Actionable service level view of UC deployment; Cluster views, gateway and application
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 33
Cluster views, gateway and application operational status
� Phone and device inventory reports: phone status, phone search
SCCP and SIP Phones
Phone status change reports
� Contextual performance monitoring, alerting, reporting and trending
� Support for broad range of Cisco platforms
Customer Success
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 34
Customer Success
Unified Communications Manager Business Edition
Technology Reseller: Keeps Costs Down by Providing Employees w/Collaboration Apps
Challenge
“As a new company and
small business, we had
to keep our costs down.
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 35
Impact
to keep our costs down.
Adding more and more
employees is not the
answer.”
Alan Sears
President & Chief Executive
Officer
TBL Networks, Inc.
� Compete against larger resellers
� Provide excellent customer service
� Reduce costs
� Saved $57,000 by operating without office space for nine months
� Doubled revenues in six months without increasing staff
Slide 35
mrf1 New oneMike Fratesi, 5/14/2008
Pricing, Licensing & Ordering
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 36
Functionality What Is Included Traditional
Unified CMBE
CUWL Business Edition
Presence Cisco Unified Presence Profile ����
Mobility (with Sim Ring
Cisco Unified Mobility Profile ����
Cisco Unified Communications Manager Business Edition – Licensing Options
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 37
Sim Ring services)
����
Soft Client Cisco Unified Personal Communicator or Cisco Unified IP Communicator with Cisco Unified Video Advantage
����
Phone License License for One Cisco IP Phone Per User ����
Messaging Voice Messaging or Integrated Messaging including Advanced Speech Recognition (ASR), Text-To-Speech (TTS), Web and Email access (IMAP)
VM VM/IMAP/ASR/TTS
Call Control Cisco Unified Communications Manager Seat ���� ����
Cisco Unified Communications Manager Business Edition - Pricing
Traditional Unified CMBE CUWL BE
Starter Package (7828 HW + SW binder + licenses)
$9,995 $18,995
First 50 users ���� ����
Add-on User License $990 (10 pack)
$3,750 (50 pack)
$315 (1 user)
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 38
Call Control ���� ����
Messaging ���� ����
Phone License (1 phone) ����
Mobility Profile ����
Presence Profile ����
UC Clients (Cisco Unified Personal Communicator, Unified Video Adv, or IP Communicator) ����
Unified Communications Software Subscription (UCSS)
3yr Required ($70 per user)
Unified CMBE Traditional Base PlatformSKU Structure
Top-level SKU
Options Option SKUs List Price
CUCM7-BE - $0
Starter Packages MCS7828I3-K9-BE $9,995
MCS7828H3-K9-BE $9,995
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 39
MCS7828H3-K9-BE $9,995
Add-on Users CUCM-BE-10USR $990
CUCM-BE-50USR $3,750
Device Licenses LIC-CM-DL-10 $500
LIC-3PTY-DL-10 $500
Messaging Options
UNITYCN7-ADV-USR $15
Unified CMBE Workspace Bundle SKU Structure
Top-level SKU Options Option SKUs List Price
CMBE-WRKSP-BDL - $0
Starter Packages
MCS7828I3-K9-WL $18,895
MCS7828H3-K9-WL $18,895
Add-on Users CUCM-BE-WL $315
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 40
Add-on Users CUCM-BE-WL $315
UCSS-CMBE-WL $70
Client Options CUVA-CLIENT $0
CUPC-CLIENT $0
CIPC-CLIENT $0
Unified Communications Software Subscription (UCSS)
Term CUCMBE List Price CUWL BEList Price
One year UCSS-CMBE-1-10 $130
UCSS-CMBE-1-50 $612
Two Years UCSS-CMBE-2-10 $221
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 41
Two Years UCSS-CMBE-2-10 $221
UCSS-CMBE-2-50 $1,040
Three Years UCSS-CMBE-3-10 $273 UCSS-CMBE-WL $70
UCSS-CMBE-3-50 $1,285
Essential Operate Services
Term CUCMBE List Price CUWL BE List Price
1 year CON-ECD-7828H3 $1200CON-ECD-7828WL1
$1770
CON-ECD-BE10USR $105CON-ECD-BE-
WL1$21
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 42
CON-ECD-BE50USR $525
Traditional Base PlatformOrdering Example: 150 users
SKU Qty PriceExtended Price
CUCM7.0-BE (Top-level) 1 $0 $0
MCS7828I3-K9-BE (includes 50 users) 1 $9,995 $9,995
CUCM-BE-50USR 2 $3,750 $7,500
LIC-CM-DL-10 60 $500 $30,000
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 43
Total (Without services or upgrade) $47,495
UCSS-CUCM-BE
UCSS-CMBE-3-50 3 $1,285 $3,855
CON-ECD-7828H3 3 $1,200 $3,600
CON-ECD-BE50USR 6 $525 $9,450
Total (with services & upgrade) $64,400
* Sample configuration does not include Phones
Workspace Bundle w/CUWL BE Licenses Ordering Example: 150 users
SKU Qty PriceExtended Price
CMBE-WRKSP-BDL (Top-level) 1 $0 $0
MCS7828H3-K9-WL (includes 50 users)
1 $18,995 $18,995
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 44
CUCM-BE-WL 100 $315 $31,500
UCSS-CMBE-WL 150 $70 $10,500
CON-ECD-7828WL1 3 $1,669 $5,007
CON-ECD-BE-WL1 300 $21 $6,300
Total $72,302
* Sample configuration does not include Phones
TDM Escape-UC Now Solution Package Ordering Example: 50 users
SKU Qty PriceExtended Price
CMBE-WRKSP-BDL-GW (Top-level)
CMBE-WRKSP-BDL (Top-level) 1 $0 $0
MCS7828H3-K9-WL (includes 50 users)
1 $18,995 $18,995
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 45
50 users)
UCSS-CMBE-WL 50 $70 $3,500
CON-ECD-7828WL1 1 $1,669 $1,669
MCS7816H3-K9-IPC1 1 $4,000 $4,000
CISCO2821-SRST/K9 (includes PVDM-32 & FL-SRST-50)
1 $5,395 $5,395
VWIC2-1MFT-T1/E1 1 $1,300 $1,300
Total $34,859
Unified CMBE Licensing
� Same license procurement process for both CUCM and Unity Connection.
� Both use FlexLM generated license files.
� The license files are different –you must procure both a
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 46
� The license files are different –you must procure both a CM license AND a Unity Connection license.
� Licensed items are different and generated contents are different.
� Enforced at time of provisioning.
� Usage reports on separate screens.
License File Procurement Process
Customer
Place Order
PAK
Ship System
CM / CUCProduct Authorization
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 47
MAC
CCO websiteWorld Wide Web
PAK
LicenseFile
Email Generate License Files
CM / CUC
Install License Files onto System
LicenseFile
Register 2 PAKs: One for CMAnd another for Unity Cxn
Product Authorization Keys
Services & Promotions
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 48
Services & Promotions
TDM Escape UC Now solution package
1. Cisco Unified Communications Manager Business Edition Workspace Bundle
• Cisco MCS 7828 Server (Cisco Unified CMBE server)
• 50 Cisco Unified Workspace Licensing Business Edition Licenses which includes:
� Cisco Unified Communications Manager
� Cisco Unified Mobility
� Cisco Unity Connection
New!
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 49
� Cisco Unity Connection
� Cisco Unified Presence
� Cisco Unified Personal Communicator or Cisco IP Communicator with Cisco Unified Video Advantage
� Cisco Unified IP Phone license
� Unity Connection Advance User License
2. Cisco MCS 7816 (Cisco Unified Presence server)
3. Cisco Integrated Services Router (ISR) 2821 w/Unified SRST
� Can be combined with TDM Escape promotional offer; terms and conditions of TDM Escape promotional offer apply
� Available Starting February 3, 2009
TDM Escape – UC Now solution packageKey Messages
� TDM Escape – UC Now is an easy-to-order solution package specifically designed to integrate with a variety of legacy voice communications systems
� Provides a Cisco Unified Communications solution package for 50 “power users” and scaling to 500 users
� For customer situations that are more suited to getting started quickly with Cisco and to laying the groundwork for migration away
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 50
quickly with Cisco and to laying the groundwork for migration away from legacy telephony installations
� Provides a full compliment of Cisco secure unified communications and collaborative applications encompassing voice, video, mobility, data, and teleworking for users in the office or on the go.
Unified Contact Center Express Enhanced5 Seat Bundle
� Limited time promotional offer of Cisco Unified Contact CenterExpress software and enhanced agent licenses with Unified CMBE
Offer expires February 28, 2009
� The Cisco Unified Contact Center Express softwaremust run on its own server
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 51
Windows OS is required, optionally provided are the server platform, additional agents, upgrades to premium agents, high availability, ESW and UCSS
A single Product ID has been created for ordering—ensures completeness of components
Purchase of ESW and UCSS for Cisco Unified Contact Center Express is encouraged (customers may incorrectly assume ESW and UCSS for Cisco Unified CommunicationsManager/Unified Communications Manager Express applies to the Cisco UnifiedContact Center Express product)
� For more details, see the FAQ at: http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/prod_promotions_list.html
Cisco Unified Application Environment
� Additional licenses available via SolutionsPlus
� Paging
� Call recording
Bundled Application Suite–Radianta Beacon Office
Radianta Beacon Office Suite 50 UserLicenses are Bundled with CUAE for Free
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 52
� Call recording
� Dialer
� Phone lock
� Personal queue
� Emergency alert
� Time card
� Call notes
� Callback
� Extension mobility login
UC Migration Momentum (M2)
� Enhanced Cisco Technology Migration Program trade-in credits for equipment from Alcatel, Avaya, Ericsson/Aastra, Mitel, NEC, Nortel, LG, and Siemens using Cisco Technology Migration Program
� Eligible equipment includes phones, PBXs,
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 53
� Eligible equipment includes phones, PBXs, Key Systems, and other phone systems, conferencing and messaging systems, etc.
� Simplified ordering: no longer requires two-step DART and CTMP Process
� Unified CMBE is now part of the program
Runs through July 31, 2009
*Please contact your CAM for details on Federal requirements
** Financing offers available. Contact your local Cisco Capital representative for more information
Conserve resources and align investment with technology benefits with no payments or interest, for up to 120 days, while your Cisco Unified Communications solution is being deployed
Applies to Cisco Unified Communication solutions only
APAC Theater - No Payments, No InterestDuring Cisco UC Deployment *
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 54
APAC Enterprise and Commercial customers eligible
Minimum deal size of $50k
Order must be placed with a Cisco UC-certified reseller
Deployment period of up 120 days; available through FY 2009
Not available in Vietnam, Indonesia, Philippines
� Contact your Cisco Certified Partner or local Cisco Leasing Account Manager to learn more.
* See disclaimer below and AAG for full details at: www.cisco.com/go/ciscocapital
Are You Flexible Enough to Seize Market Opportunities?(Flash)Cisco Unified Communications Manager Business Edition can help you increase business agility and grow.
Unified CMBE Resources on Cisco.com www.cisco.com/go/cmbeOrdering guide:http://www.cisco.com/web/partners/downloads/partner/WWChannels/technology/ipc/downloads/ucmbe_og.pdf
Design and Deployment guides
Unified CMBE Resources
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 55
Design and Deployment guides http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/7x/cmbe.html
http://www.cisco.com/web/partners/sell/smb/tools_and_resources/unified_comm.html
Interoperabilityhttp://www.cisco.com/en/US/solutions/ns340/ns414/ns728/networking_solutions_products_genericcontent0900aecd805b561d.html
Product Contact [email protected], Licensing Contact: [email protected]
Cisco Unified Communications ManagerBusiness Edition Virtual Labs
� Business Edition Virtual Labs
�Webex virtual classroom environment
�Virtual “hands on” lab environment
� Virtual Lab Scenarios
� Unified CMBE installation
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 56
� Unified CMBE installation
� Cisco Unified Communications Manager & Cisco Unity Connection Administration
�Cisco Unified Mobility
� Statistics and performance evaluation
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 57