cisco unified communications workshop decus symposium 18.05 · 18.05.2006 dirk eberhardt...

Copyright © 2005, Cisco Systems, Inc. All rights reserved. Printed in USA.Presentation_ID.scr

1

Cisco Unified Communications

Workshop DECUS Symposium18.05.2006

Dirk EberhardtInternetworking [email protected]

2© 2005 Cisco Systems, Inc. All rights [email protected]

IP Communications:

Flexible Infrastruktur & Applikationen



A

WAN

Cisco Router

CallManagerCluster

Cisco Router

Catalyst Switch

Personal Assistant

IPCC Express/EnterpriseACD, IVR

Cisco IP Telephony - Infrastructure

PSTN

Branch Main Location

SRST

Cisco UnityUM, VoiceMail


IP Communications:

Das Protokol der Zukunft –SIP (Session Initiation Protocol)



VMail

Apps

SCCPPhones

SoftPhonesCisco IOS

SIP Gateway

Session Initiation Protocol (SIP) im Cisco Umfeld

Microsoft Messenger

Cisco SIPIP Phone

VMail

Apps

SCCPPhones

SoftPhones

Conf

Xcode

Conf

Xcode

• InterCluster Trunk Calls (via CSPS or directly between Clusters)• Call Admission Control done via “Locations” – No RSVP support

• Calls via Proxy to Select SIP Endpoints and Gateways

SCCPMGCPH.323CTISIP


Cisco SIP Produkt Portfolio heute

Cisco IP Phones

2-port FXS GatewayCisco ATA 186/188

Cisco PIX Firewall

DynamicsoftPresence, Application and Service Engines

Cisco IOS including Voice Gateways, IP-IP Gateway,

Cisco SRST,Cisco CallManager Express

Cisco SoftswitchesBTS-10200 & PGW 2200

Cisco Unity

Cisco CallManager

Cisco SIP Proxy Server

LinksysPhone Adapter

Cisco MeetingPlace 8100Cisco IP Phone Messenger



Das “Intelligent Information Network”

• Ziele:• Beschleunigen der Innovations-Integration ins Netz• Intelligenz zur Schaffung eines einheitlichen Netzes

Intelligent Information Intelligent Information NetworkNetwork (IIN)(IIN)

Die Cisco-Vision für die nächsten 3-5 Jahre; vom Verbindungsnetz zum Intelligenten System

IndividuelleProdukteIndividuelleProdukte

Integrierte SystemeIntegrierte Systeme

Technologie-LösungTechnologie-Lösung

Geschäfts-LösungGeschäfts-Lösung


DURCHGÄNGIGDURCHGÄNGIG• IP Communications• Management• Security • Wireless

• IP Communications• Management• Security • Wireless

ADAPTIVADAPTIV• Video Integration• XML Endgeräte• CTI Integration• Voice Applikationen

• Video Integration• XML Endgeräte• CTI Integration• Voice Applikationen

BELASTBARBELASTBAR• Hochverfügbar• Multilayer Security• Virtualisierte Services• Skalierbar

• Hochverfügbar• Multilayer Security• Virtualisierte Services• Skalierbar

IP Communications imIntelligent Information Network



The Intelligent Movement of Data / Voice / Video Across a System of NetworksThe Intelligent Movement of Data / Voice / Video Across a System of Networks

Application-Aware Network and ServicesApplication-Aware Network and Services

Virtualized Networking Resources Virtualized Networking Resources

Valu

eUnified Communications imIntelligent Information Network

Time

Network InfrastructureNetwork Infrastructure

GLOBALSYSTEMSGLOBAL

SYSTEMSResources and ApplicationsResources and Applications

INTEGRATED TRANSPORT

INTEGRATED SERVICES

INTEGRATED APPLICATIONSVIRTUALISIERUNGVIRTUALISIERUNG

VM/MoH

Appli-kationen

CallProcessing

ZentralisierteApplikationenZentralisierteApplikationen

Zentralisiertes Call Processing (Hosted IPC) und SprachapplikationenAuslagerung von Services: Voice Mail / Music on Hold

Zentralisiertes Call Processing (Hosted IPC) und SprachapplikationenAuslagerung von Services: Voice Mail / Music on Hold

AUTOMATIONAUTOMATION

Integra-tion

Integra-tion

Colla-borationColla-

boration

UnifiedUnified

BusinessService Oriented

BusinessService Oriented

Business Applikationen:•Presence Informationen•Lotus/Outlook Integration•CRM/ERP Integration

Business Applikationen:•Presence Informationen•Lotus/Outlook Integration•CRM/ERP Integration

Konvergente Infrastruktur:•geringere Administrationskosten•geringere Wartungskosten•geringere Verbindungskosten

Konvergente Infrastruktur:•geringere Administrationskosten•geringere Wartungskosten•geringere Verbindungskosten

KONSOLIDIERUNGKONSOLIDIERUNG

Catalyst (QoS/PoE)

Catalyst (QoS/PoE)

ISRISR

Voice Gateway/ Routing

Voice Gateway/ Routing

VoiceReadySwitch

VoiceReadySwitch

Intelligent Information

Network

Intelligent Information

Network

APAP

Voice over

WLAN

Voice over

WLAN


Beispiel: Integrated Services Router (ISR) Der Weg zum Komplettlösungsmodell

Multi-Protocol Routing, Access

Control, QoS IOS Firewall/ Encryption

VoFR, VoIP

IP TelephonyVoice Mail

Application OrientedAdvanced Security

WLAN

101010© 2003, Cisco Systems, Inc. All rights reserved.Presentation_ID



UNIFIED COMMUNICATIONS

Intelligente effektive Kommunikation


Die Herausforderung der KommunikationNeue Technologien sind komplex

15 Attachments!!15 Attachments!!

Bist Du da?Bist Du da?

Meetings All DayMeetings All Day

20 E-Mails!20 E-Mails!

“Hast Du Zeit?”“Hast Du Zeit?”

5 Voicemails!5 Voicemails!

Information Overload• Zu viele Geräte• Überall/Jederzeit

Technologie Limits• Getrennte Technologien• Getrennter Zugang



Komplexität reduziert die Effektivität

…Resultat istVerspätung und

Zusagenwerden nicht

gehalten

…Unmöglichjemanden

beim ErstenVersuch zuerreichen…

…Es müssenverschiedene

Methodenprobiert werden

um jemanden zu erreichen…

Kommunikation via Gerätoder Applikation …

Mitarbeiterarbeiten mobil…

Täglich 52%

Täglich 36%

Monatlich 22%

6.4 verschied. Geräte

27% Reisen 1X Monat ím Durchschn.

Source: Sage Research


Was wollen wir: Einfach kommunizieren!

Kontrolle• Wo ich bin• Wann ich will

Technische Lösung• Verschmelzung der Zugänge• Einfacher Zugang



Die Herausforderung:Geschäftabläufe zusammenbringen

Vertriebsmitarbeiterbekommt direkt einenHinweis am Flughaf.

Problem miteiner

Bestellung

Einen Mitarbeiterim Order Mmgt.

erreichen

Beschleunigung der Prozesse in der Business Communication

Produkt Manger wirdmit in die Komm.

einbezogen

Direkte Verbindungzur Besprechung

des Problems

Bestellung wird vomTeam online

bearbeitet

Bestellung wirdausgeführt und

Rückmeldung kommt


Die Lösung:Cisco Unified Communications Applications

• Unified Communications ClientsProduktivitätssteigerung des Mitarbeiters

• Presence Server & Mobility Applications

Intelligenz zur besseren Erreichbarkeit

• MessagingEin direkter Zugang zu allen Messaging Systemen

• Conferencing for CollaborationVirtuelle Meetings via Rich Media Communications



Presence

Intelligent Communication


What is Presence ?

• Presence is information about an entityTypically represented by status; available, not available, busy, at lunch, on vacation, playing Xbox, etc.

• This is exciting because …through aggregation, filtering, and other policy decisions new enhanced services can be designed and customized



What is Status ?

Status is a combination of Capabilities and Attributes

• Capabilities are what the device can do (supports video, voice, text)

• Attributes are state of the device (busy, redirect, etc, idle time, activity time)


Presence - Speed-Dial Buttons

• LED lamp and icon indicate busy/Idle/ unknown state

• CCM groups used for restricting access, option provisioned by CCM admin

• Alerting state and call pickup not available, provided in future release

Busy/AvailablePresence Indicator



Presence - Call History Logs and Directory

• Presence enabled call logs and directory allow users to check line state of others before placing calls

• CCM groups used for restricting access

Busy/Idle/UnknownPresence Indicator


• Presence Application Services (PAS) provides enterprises enhanced services based on presence.

• PAS defines a SIP/SIMPLE interface that could be used by a variety of compliant clients.

• PAS installs on MCS boxes and runs at the top of Cisco VOS/Linux leveraging key platform components of CCM 5.0.

• PAS supports a maximum of 2-node cluster for failover.

Cisco Unified Presence Server Introduction



Cisco Unified Presence Server Capabilities

• Provides User-based Presence capabilities leveraging Dynamicsoft Presence technology

• Provides SIP Proxy functionality for routing of SIP messages through the enterprise

• Provides Core Applications (IPPM, CTI Gateway)

• Provides the infrastructure for the Cisco Unified Personal Communicator application


SCCP Phone SIP Phone

Cisco Unified Presence Server in the Cisco Enterprise Solution

Desktop ClientWith Voice/Video , IM

SIP Presence Server

3rd Party SIP Services

Network

3rd Party SIP Services

Network

SIMPLESIMPLE/ CSTA

SIP / SIMPLE

Unity

Contact Center

Meeting Place

CallManager

SIP

•Support Instant Messaging and Presence to the Cisco Solution•Support Unified Personal Communicator•Support Presence Network Interface•Supports CTD, Phone Control

SIP / SIMPLECSTA

UPS •Click To Call•IM / Presence •Voice•Video•Web Collaboration

Cisco Unified PersonalCommunicator



PartnerApps

Cisco Unity

Cisco Unified CallManager

Cisco UnifiedCallManager

ExpressUnifiedIPCC

UnifiedMeetingPlace

Express

Connecting Users With ApplicationsEliminating Human Middleware

Presence/SIP

Network

SIP

SIMPLECisco Unified

Presence Server

Mobile Data with Voice

Mobile Phone with Browser

IP Phone with Browser

Soft phone Dual Mode Phone

Traditional Phone

…to intelligent services in the network…

Effectively connecting devices…


Cisco Unified Presence Server:User Definition

• Call Manager StatusPhone Status: advertised Status from CCM 5.0

e.g., Phone busy, Phone idle, Unavailable

• Application StatusesIM Status: From Internal IM (as well as status from other IM Clouds in the future)

e.g., Available, Unavailable, Busy, Do Not Disturb, Unknown, etc

Desktop Status: Keyboard, Calendar integration

e.g., Busy, Free, On Vacation, Out of Office, etc



Cisco Unified Presence ServerEnterprise Desktop Interoperability

• Peer- Peer Relationship via Standardized ProtocolSupport SIP/SIMPLE (Presence and IM Federation)Support CSTA to CTI Gateway functionality (CTD, Phone Control)

EnterprisePresence

Environment

CISCO Enterprise SolutionEnterprise Desktop

PRESENCE

VOICE, VIDEO, IM

SIP / SIMPLE

CTI to CSTA

UPS


PAS Architecture Layered Diagram

Voice Operating System (VOS) – RedHat AS3.0

DRF Licensing Install Directory Security

Enterprise Integration Layer (EIL)

Database Security OAM Serviceability

SIP Presence Infrastructure

SIP Proxy/Registrar

SIP Presence Engine

SIP Presence Applications

IPPM SIP/CSTAGateway



PAS Components

• SIP Proxy/Registrar (Proxy)• SIP Presence Engine (PE)• IP Phone Messenger (IPPM)• Tomcat Web Server• Admin/End User GUI• Serviceabilty• Sync Agent• Config Agent • PE Adjunct Components: TimesTen Database, OAM Agent, and

Provisioning Adaptor• Profile Agent• Security Components


Cisco Unified Presence Server:CTI Gateway

CTI Gateway Functionality:• CSTA Interface to Microsoft Live Communications Server 2005• CTI Interface to CallManager• Linkage of Microsoft Office Communicator and CallManager endpoint for a specific user • Support monitoring of CallManager endpoint activity via Microsoft Office Communicator Support call establishment and call modification for CallManager endpoints via Microsoft

Office Communicator : Make call, Answer call, Clear connection, Deflect, Hold, Retrieve, Consultation, Single step transfer, Transfer, Conference call, Alternate, Reconnect, Generate digits, Set/Get forwarding Set/Get DND

Enterprise ServiceSignaling CSTA /

ECMA 323 CTI (QBE)

SCCP /SIP

CTI GatewayCisco CM

LCS 2005

Cisco Unified Presence Server

27379



Cisco Unified Presence Server :IP Phone Messenger

With IP Phone Messenger the User can:• Manual setting of user status to: Available, Away, Do not Disturb or Logged Off• Configurable contact list shows their presence status based on phone activity

and PC activity if using Unified Personal Communicator ; IM history, and personal settings from IP phone interface ; up to 100 contacts can be configured per user.

• Receive instant messages displayed on phone text display with audible indication and flashing of phone’s message waiting indicator light

• Implements presence enabled contact list on the phone• One button call back to IM originator• View and clear previously received Instant Messages• Users can call back IM senders by hitting 1 button.

Will also integrate with other IM clients and presence sources beyond UPS 1.0


Cisco Unified Presence Server Summary

• IP Phone Messenger Integrated IM capability within Cisco IP Phones

• Unified Personal Communicator Feature Server Data store, Presence aggregator, Application interface, Routing engine for Unified Personal Communicator

• SIMPLE Network Interface IETF Standard interface to pass/receive Presence information

• Click To Dial / Phone Monitoring interoperability with Microsoft LCS 2005 / Office Communicator

CSTA to CTI gateway to support functionality of MOC



• RFC 3261 – core SIP rfc

• RFC 3263 – SIP Servers• RFC 3265 – Subscribe / Notify

• RFC 3325 – Asserted Identity• RFC 2782 – DNS SRV

draft-ietf-simple-event-list, draft-ietf-simple-rpid, draft-ietf-simple-prescaps, draft-levy-sip-diversion, draft-dcsgroup-sip-privacy

Cisco Unified Presence Server: Key SIP Related RFCs and Drafts

• RFC 2778/2779 – SIMPLE

• RFC 3856 – Presence Event Package

• RFC 3857 – Watcher Info

• RFC 3858 – Watcher Info Format

• RFC 3863 – PDIF• RFC 3903 – PUBLISH Method

• RFC 3428 – MESSAGE Method• RFC 3680 –Registration Event

Package


New Unified Communications Desktop Client

Unity Connection 1.1Intelligent Voice Messaging

CallManager 5.0IP Communications System

Powerful productivity tools in a single, easy-to-use desktop software application

Unified Presence Server

Presence State, Services

MeetingPlace Express Web Conferencing



Cisco Unified Communication Clients

Telephony focused Rich Media/ Unified Interface

IP Communicator

IP Communicator + VT Advantage

Unified Personal Communicator


The Console

• Create Groups of Contacts• Integrated Corporate and Local

Directory SearchLDAP v3Microsoft Outlook 2003Apple Address Book

• Click to Call• Sort, View Play Voice Messages

Cisco Unity Connection 1.1• Set & View Preferred Method of

Contact• Communication Logs of

Incoming and Outgoing Calls• Windows and Macintosh client

DEMO



“Web conferencing will grow by 175%

by 2008”2

Unified Communications mit Microsoft

“Instant messaging will

surpass e-mail by 2008”3

Voice, Video, Data, and

Application Convergence

Enterprise Instant Enterprise Instant MessagingMessaging

Web ConferencingWeb Conferencing

ConvergenceConvergence

1Pew Research Center, 2Frost & Sullivan,3Radicati

EE--mailmail

“50% of large enterprises have

deployed wireless e-mail devices…”1

MeetingPlaceMeetingPlace

UnifiedUnified PersonalPersonalCommunicatorCommunicator


Office Communicator with Cisco

• Office Communicator working through Live Communications ServerLive Communications Server and integrated with Cisco EPAS to enable enterprise-class audio and video communications

• Audio is on Cisco IP Phone or Office Communicator• Video can be done one of three ways: (1) built into Office

Communicator, (2) via Cisco VT Advantage or (3) via Cisco 7985 IP Phones



Q & A ?

40

cisco unified communications workshop decus symposium 18.05 · 18.05.2006 dirk eberhardt...

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