Cisco UnityEnterprise Communications Solutions

G. Marlowe FenneChannels and Strategic AlliancesCisco Systemsmfenne@cisco.com

Single message store for voice, fax and e-mail messages

Single message store for voice, fax and e-mail messages

Intelligent MobileCommunications

Intelligent MobileCommunications

Cisco Vision for Unified Communications

IP VoiceMailIP VoiceMail

Unified MessagingUnified Messaging

Personalized Productivity Management

Personalized Productivity Management

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Solutions

•IP Phone Productivity Apps

•Calendar•Vmail/Email•Instant Messaging

•IP Phone Productivity Apps

•Calendar•Vmail/Email•Instant Messaging

•Personalized call routing rules•Personalized call routing rules

•Speech recognition access•Speech recognition access

•Intelligent Voice Portal•Intelligent Voice Portal•Multi-modal application access via mobile devices

•Multi-modal application access via mobile devices

Benefits of Cisco IP Communications

Customer SatisfactionCustomer Satisfaction • Increases speed and quality of responses

to all types of communication

• Streamline communications with speech enabled access to voice mail and contacts

Growth-OrientedGrowth-Oriented• Scalable growth and global solution

• Business resiliency through redundancy

Employee ProductivityEmployee Productivity • Message access anywhere, any way, anytime• Unify how & where you receive calls• Powerful collaboration & applications on IP Phones

Cost ReductionsCost Reductions• Moves/adds/changes are simpler and faster

• Single infrastructure to manage and maintain

• Single transport infrastructure for all media:Data/voice/video

Progressive Productivity—Business Benefits Increase over Time

• Less premises Less premises cabling and cabling and equipment to install, equipment to install, managemanage

• Increased use of Increased use of basic features saves basic features saves end-user, IT staff timeend-user, IT staff time

• Less impact from Less impact from disaster recovery disaster recovery situationssituations

• Faster moves, adds, Faster moves, adds, changeschanges

• Less travel for IT and Less travel for IT and end usersend users

• Improved mobile and Improved mobile and telecommuter worker telecommuter worker productivityproductivity

• Even further use of Even further use of advanced features advanced features saves end-user timesaves end-user time

• Access in previously Access in previously inaccessible placesinaccessible places

• Expanded Expanded telecommuter telecommuter benefitsbenefits

• Any-to-any access Any-to-any access benefitsbenefits

• Unified messaging Unified messaging benefitsbenefits

• Voice-integrated Voice-integrated applications benefitsapplications benefits

• Videoconferencing Videoconferencing benefitsbenefits

• Expanded Audio Expanded Audio Conferencing Conferencing collaborationcollaboration

Initial BenefitsInitial BenefitsReducing CostReducing Cost

Expanded BenefitsExpanded BenefitsImproving Business ProductivityImproving Business Productivity

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Improved Productivity and Lower TCO

Real customers - NFL Films – User save one up to one hour per day– Speed, flexibility and ease of deployment– Extension mobility = constant connectivity– $400,000 per Superbowl in deployment cost savings

Independent analyst study– Approximately 30 minutes of daily productivity gain per user– Reduced administrative costs by 70% per year

– Compared to the cost of managing three messaging systems for voice mail, fax, and email

– Reduced annual messaging TCO by up to $500/user

Convergence Strategies

“True” Convergence

“True” Convergence

Integrated Boxes Integrated Boxes IP-enabled PBX/ACDIP-enabled PBX/ACD

There Are Three Basic Approaches to Data/Voice Network Convergence

• Not end-to-end IP solution

• Gateways added to TDM architecture

• Scalability based on cabinets

• Proprietary software and IP phones

• End-to-end IP solution

• Fully converged LAN/WAN architecture

• Highly scalable and centralized or distributed

• Open standards-based

• Separate voice and data systems bundled together in single chassis

• Not necessarily converged architecture

• Limited scalability

“Traditional” Voice Vendors “Traditional” Voice Vendors

“Next Generation” Voice Vendors

“Next Generation” Voice Vendors

Cisco distinguishes the difference between a “true” converged infrastructure and application strategy and a middle-of-the road strategy

Important UC Considerations… Real, customer-proven ROI (e.g. Crate & Barrel, Burger King) True, end-to-end IP Communications

– Customers get best of both worlds – true IP AND migration path Cisco IP infrastructure proven for mission-critical applications

– QoS, VLAN, VPNs, survivability, resiliency Smooth migration path from TDM to IP

– Legacy PBX and IP integration from one server Open Standards - XML, SIP

– Breakthrough multi-modal communications for more productivity Single, integrated global source for IP communications

– IP data, IP telephony, unified communications, customer contact, (AVVID); storage, security, videoconferencing, network management, content networking

Domino, Notes & iNotes

DUCS

Cisco Unity

CompleteSolution

Unity for Domino is a Collaborative Effort between Cisco and Lotus

Domino Unified Communications Services DUCS requires Domino version 5.0.10 and Notes version

5.0.11 Key Benefits

-Single, unified Domino message store-Native Notes Address Book support-Message notification & MWIs-Native Lotus Mail Template for voice message playback/record -iNotes web access to messages

DUCS Overview

DUCS Provides a Set of Key Services to Cisco Unity– Message Notification – Templates and Directory Extensions– Message Categorization– Integrated Voice Player/Recorder and Voice Inbox

DUCS Core Architectural Services

DUCS Message Notification – Provides new message alerts allowing outdial notifications

and MWIs– DUCS provides Unity message alerts from the Domino

Server Templates and Directory Extensions

– Distribution of UM-enabled Notes Mail Templates and directory extensions are handled by Lotus-branded installation programs for Notes and Domino servers

DUCS Core Architectural Services

Message Categorization–Flags messages by type (e-mail, voicemail and fax) –Allows Unity TUI to present all messages to caller–The Unity server can receive timely updates to the message stack in a subscriber’s mail database

Integrated Voice Player/Recorder & Voice Inbox –An add-in client service which allows users of Notes and iNotes clients to create, manage, listen and delete voice messages from the desktop

DUCS Core Architectural Services cont.

Unity for Domino Overview

Cisco Call Mgr(s)Legacy PBX

Unity for Domino

PSTN

Client PC w/Notes or

iNotes client

Cisco owns… IBM/Lotus owns…

Domino Server

Domino Directory

Server

Domino Router

Message Store

Notify

Dir

NRPC

DUCS-enabled

Unity Message Repository

Administrator

Notification Monitor

Conversation

SQL or MSDE

NRPC

IP WAN

Web-based system admin console

Cisco Unity with Lotus Notes Client Delivers

Leverages what users know

Compose voice, fax and email from a single interface

Unity for Domino iNotes Client – Message Playback

Cisco Personal Communications Assistant – Unity Administrator

• Intuitive Web-based interface

• Context-sensitive help

• Multiple administration levels

Summary: Cisco IP Communication Solutions

Enterprise Productivity Applications–Enabling a highly-effective, collaborative work environment–Improves the way organizations interact with employees, partners, and customers.

Cisco IP Communication Solutions–Delivering new levels of scalability and interoperability–Allowing companies to provide more productivity applications to more employees

Solutions that significantly improve the way companies conduct business

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