Cisco Unity Express Concepts

Chapter 09

• A small hardware appliance– Linux based– Together with CME• Distinct systems that interoperate to provide:

– voice mail– Auto attendant– Other functions

• Integrates CUE with both– CU-CME– CU-CM

Cisco Unity Express(CUE)?

What is Cisco Unity Express?

• A small hardware appliance installed in a Cisco router for Voicemail services

• Comes in two flavors:– AIM-CUE (Advanced Integrated Module)– NW-CUE (Network Module)

• Three NM versions– NM-CUE (Unity Express Network Module)– NM-CUE-EC (Unity Express Network Module Enhanced Capability)– NME-CUE (Unity Express Enhanced Network Module)

Cisco Unity NW

Cisco Unity Aim

Cisco Unity Express

Cisco Unity Modules and Capacity

AIM-CUE NM-CUE NM-CUE-EC NME-CUE

Mailboxes (up to…) 50 100 250 250

Voice Ports/Simultaneous Voice Sessions

6 8 16 24

Installation In motherboard slot yes yes yes yes

Maximum Storage (hours) 14 100 300 300

Router and Minimum IOS RequiredCisco Router model AIM-CUE NM-CUE NM-CUE-EC NME-CUE

2600 XM 12.3(7)T 12.3(11)T512.3(14)T112.4(1)

12.3(4)T Not Supported

2650 XM 12.3(7)T 12.3(11)T5 12.3(4)T Not Supported

2651 xm 12.3(14)T112.4(1)

2691 12.3(7)T 12.3(11)T512.3(14)T112.4(1)

12.3(4)T Not Supported

2801 12.3(8)T4 Not Supported Not Supported Not Supported

2811 12.3(8)T4 12.3(11)T5 12.3(8)T4 12.4(9)T

2821 12.3(14)T1

2851 12.4(1)

3725 12.3(7)T 12.3(11)T5 12.3(4)T Not Supported

3745 12.3(14)T112.4(1)

3825 12.3.911)T 12.3(14)T5 12.3(11) 12.4(9)T

3845 12.3(14)T112.4(1)

Cisco Express Voice-Mail and Auto - Attendant Software

Filename Description

Cue-vm-k9.nm.aim.3.1.x.pkg The main software package file

Cue-installer.nm.aim.3.1.x Installer image – “the Helper image”

Cue-vm-installer-k9.nm-aim.3.1.prt1 Installer payload file

Message Type Order and Options

Key Topics in Chapter 09

Key Terms Chapter 09

Features and Functions of Cisco Unity Express Voice Mail

Features and Functions of Cisco Unity Express Auto Attendant

Cisco Unity Express Management