cititech systems managing for results justifying maintenance budgets and getting projects funded...
TRANSCRIPT
CitiTech Systems
Managing for ResultsManaging for ResultsManaging for ResultsManaging for ResultsJustifying Maintenance Budgets
and
Getting Projects Funded
Presented by: Brian McKiernan, President CitiTech Systems, Inc.
CitiTech Systems
The ChallengeThe ChallengeThe ChallengeThe Challenge
• Budgets are tight. – Programs, projects, service cut– Rhode Island closes 14 days
• Costs are increasing.– People, equipment, material, contractor– Increased demand for services
• Quality of Service suffers.– Work demand exceeds funding
CitiTech Systems
A Proven SolutionA Proven SolutionA Proven SolutionA Proven Solution
• Focus on Service!– Quality service sets priorities.
• Control costs– Manage resource costs– Integrate systems
• Improve efficiency & effectiveness– Be pro-active. Spot trends, problems
• Prove It!– Work Plans & Budgets– Customer surveys
CitiTech Systems
CitiTech Systems
A Roadmap to SuccessA Roadmap to SuccessA Roadmap to SuccessA Roadmap to Success
• Make a plan and set LOS standards
• Identify what work you do by activity
• Activity-based performance guidelines– Annual work quantities / ADP– Resource requirements & costs– Develop performance-based work plan
and budget
• Evaluate current LOS
• Update the plan and submit budget
CitiTech Systems
Maintenance Management ModelMaintenance Management ModelMaintenance Management ModelMaintenance Management Model
Planning Organizing Directing Controlling
CommunityStandards
AvailableResources
ActivityGuidelines
WorkActivities
Inventory Condition
Assessment
Level of Effort Level of Service
ResourceAvailability
WorkCalendar
WorkBacklog
WorkReporting/
Inspections
ManagementReview
1 2
WorkRequests
Update Infrastructure
Assets
Performance/Cost Analysis
WorkScheduling
andAssignments
WorkloadDistribution
AnnualWork
Programand
Budget
3 4
UpdatePlan
Objectives
CitiTech Systems
Evaluating LOS is the key!Evaluating LOS is the key!Evaluating LOS is the key!Evaluating LOS is the key!
• Determine desired Level of Service– Customer comments– Management priorities
CitiTech Systems
Fixing a PotholeFixing a PotholeIdentify the distress and related assetsIdentify the distress and related assets
CitiTech Systems
Fixing a PotholeFixing a PotholeIdentify measurement units and target grade.Identify measurement units and target grade.
• Common-sense condition evaluation standards• Set a target grade for each evaluated distress
CitiTech Systems
Evaluating LOS is the key!Evaluating LOS is the key!Evaluating LOS is the key!Evaluating LOS is the key!
• Determine desired Level of Service– Customer comments– Management priorities
• Determine current Level of Service– Inspections & customer comments– Evaluate desired/current LOS
CitiTech Systems
Fixing a PotholeFixing a PotholeEvaluate desired/current LOS condition.Evaluate desired/current LOS condition.
CitiTech Systems
Evaluating LOS is the key!Evaluating LOS is the key!Evaluating LOS is the key!Evaluating LOS is the key!
• Determine desired Level of Service– Customer comments– Management priorities
• Determine current Level of Service– Inspections & customer comments– Evaluate desired/current LOS
• Evaluate desired vs. current LOS to adjust work effort
CitiTech Systems
Fixing a PotholeFixing a PotholeEvaluate LOS and adjust work effort.Evaluate LOS and adjust work effort.
CitiTech Systems
Evaluating LOS is the key!Evaluating LOS is the key!Evaluating LOS is the key!Evaluating LOS is the key!
• Determine desired Level of Service– Customer comments– Management priorities
• Determine current Level of Service– Inspections & customer comments– Evaluate desired/current LOS
• Evaluate desired vs. current LOS to adjust work effort
• Update work plan and prepare budget
CitiTech Systems
Fixing a PotholeFixing a PotholeUpdate work plan and adjust budget.Update work plan and adjust budget.
CitiTech Systems
Bottom-line BenefitsBottom-line BenefitsBottom-line BenefitsBottom-line Benefits
• C.A.R.E. – “Customers are really everything!”
• Adopt best business practices
• Improve efficiency & effectiveness
• Develop performance-based budgets using Level of Service justification
• Pro-active planning & budgeting
• Better evaluation of operations
CitiTech Systems
For more information …For more information …For more information …For more information …
CitiTech Systems, Inc.P.O. Box 7626
Rapid City, SD 57709
Phone: 605-348-5069
Web: http://www.cititech.com
Email: [email protected]
CitiTech Systems
Questions & Questions & CommentsComments
Questions & Questions & CommentsComments