citizen centric governance in europe
Post on 21-Oct-2014
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DESCRIPTION
Technologies shall be not invasive in the life of a person. ICT is only a tool, both for information gathering and information delivering. We can elicit useful information through face-to-face discussions, we HAVE TO understand the most suitable interface for users/citizens. Business fostered. More users, more trust, more engagement, more feedback, more info to be elaborated by third parties. Only 7 out 450+ cases found as high relevant for user centricity in Europe. Survey (2011). NET-EUCEN D2.1 European services are aligned with the international panoramaTRANSCRIPT
Francesco Niglia Dimitri GagliardiResearch Director Research FellowKOYS LAB Manchester Institute
of Innovation Research
NET-EUCEN Citizen Centric Governance in
EuropeSamos 2013 Summit
Digital Innovation for Government, Business and Society
• 1st Samos Summit - 2010• Talking about the just-started NET-EUCEN
network CIP project• Explaining the plan of activities for analysis
and enhancement of the user-centricity– Put the user at the center– Draft guidelines– Validation of use-case scenarios
Do you remember?
…indeed we had results!Validation
• 5 workshops in Bruxelles- 32 experts- 31 cases / projects- 11 scenarios discussed
• 5 local events- 12 scenarios discussed
• Scenarios played 900 times in the portal• Around 300 persons involved
in the validation phase
Main results•Based on a policy approach•Define user-centricity as
3steps methodology•eGov sectors: 3+13•Analysed more than 400
existing cases•Built 16 services scenarios•2 services running•4 developing phase•4 in feasibility phase•Defined 4 indicators
Mapping of cases
MOBILITY
EDUCATIONDIGITAL SKILLS
WORK &CAREER
INCLUSION
DIGITAL CITIZENS ENGAGEMENT
SOCIAL IMMIGRATION
ASSISTED WALKS
HEALTHCAREENTREPRENEURSHIP
SERVICES FOR RURAL AREAS
eCITIZENS
e-HEALTH
ECONOMIC ACTIVITY
PUBLIC PRIVATEINTEGRATED SOLUTIONS
SMART CITIES SMART
COMMUNITIES
• Technologies shall be not invasive in the life of a person.
• ICT is only a tool, both for information gathering and information delivering. We can elicit useful information through face-to-face discussions, we HAVE TO understand the most suitable interface for users/citizens.
• Business fostered. More users, more trust, more engagement, more feedback, more info to be elaborated by third parties.
• Only 7 out 450+ cases found as high relevant for user centricity in Europe. Survey (2011). NET-EUCEN D2.1
• European services are aligned with the international panorama
What we discovered?
An u-c roadmapMap of ongoing R&D Paths
Technology Area R&D Paths Target Technology
FeaturesNetwork and Cloud Increasing broadband network availability …
Increasing Networking capacity and Convergence of networks …Internet as a Cloud and the Government Service Utility …
Data Management Open Data …Semantic Web and Linked Data …Big Data …
Interconnected Smart Equipments
Increasing capabilities of mobile personal devices …The Internet of Things …
Integration and Interoperability
Standardisation …Interoperable middleware and frameworks …
Security and Privacy It is unlikely that future public services requires completely new technology approaches and solutions for security and privacy. Instead, it will be important to: 1. Remove any unnecessary regulatory barriers and ensure legal certainty 2. Implement transparency measures about data collection and use 3. Develop consistent approaches to privacy and security across an emerging ecosystem of new players, business models and technologies
Security and privacy requirements also incorporate a number of technical considerations that are distributed on the client side, communication side and central database side.
recommendationsabout User Engagement The ideal user centric scenario has been described as one with freedom of choice to participate in the design, delivery and review of public services with governments that focus on enabling user initiating and implementing levels. However, realising this relies on a number of factors…
Recommendation Approach
Create a hook for people
Start with the human aspect
Include an “element of fun”Define the engagement framework
Allocate opportune engagement competencies
Clarify the user responsibilities
Opportunely select the topics and the users
The engagement must be real
user engagement - 1
Full description available in D4.3 in the portal www.net-eucen.org
user engagement - 2Recommendation for Fostering
New ICT solutions for Governments should be opportunely developed.
Education and training of professionals and citizens
Integrated Public Administrations
Shared target of optimization and Continuous monitoring
Full description available in D4.3 in the portal www.net-eucen.org
ICT training
eSkills for citizens
eGovernment
eParticipation
Living labs Scenarios
Smart Grids
Smart Cities
Co-creation
Awareness
indicatorsstandards
Open data
Broadband
business
Alignment with D.A.E.
Alignment with CrossOverCollaborative modelling Framework for ‘low skilled’ citizens
Sys. Atomised Model Multi-modelling tool
Knowledge creation ‘portable models’ for citizens
Immersive simulation Adding new capabilities
Opinion mining Multilingual audio-visual
Visual analytics Intuitive interfaces
Participatory sensing Personal scale-sensors
Identity management Governance and legal issues
RESEARCH ROADMAP – FINAL RELEASE JUNE 2013
• …we will focus on ways in which citizens can first access information about what is happening in their communities and cities but also explore ways in which a wide range of different groups can become actively involved in the design and planning process...both remotely and in face-to-face situations using data, models and scenarios all informed by contemporary ICT
• …we envisage that…demonstrators as to how an informed citizenry might engage with experts from many domains in generating scenarios for improving the quality of urban life and urban performance…
Alignment with FuturICT
Participatory Science and Computing for Our Complex World, D.Helbing and A.CarboneSmart cities of the future M.Batty, K.W.Axhausen, F.Giannotti, A.Pozdnoukhov, A.Bazzani, M.Wachowicz, G.Ouzonis, Y.Portugali.
• Empowering citizens to be decision makers …individuals, small communities and organizations can participate in the entire decision making process in a manner that was not possible earlier.
• but to be interactive and include active citizen participation through discussion, dialogue and debate, possibly supported by social networks and platforms. It has been emphasised that techniques such as narratives, games or even art may be important vehicles for expressing evidence and forming opinion. However, this “human-centred” aspect of GSS, including citizen participation, is clearly concerned with reasoning.
Alignment with G.S.S.
GLOBAL SYSTEMS SCIENCE ORIENTATION PAPER – release June 2013
…but this is not a dissemination event for NET-EUCENsources
• www.net-eucen.org• www.net-eucen.org/usercentric.php• www.net-eucen.org/scenarios.php• www.net-eucen.org/elgg/file/all• And me during coffee breaks…
…let’s talk and share some ideas….
Let’s go further
What is user-centricity?Some key-issues
Matter of technology
awarenessAnswer to user needs
participation
• It’s thinking about new solutions with the user
• It’s adaptation. • a multi-level
user/citizen empowerment
• In order to have ʺsmart cities we need smart citizens ʺ– this statement cannot be agreed…
…OK for user-centricity for citizens…• Further initiative might improve mapping more
areas, refining methodologies for engagementWhat about scaling the paradigm?
• Scale – up number of users: towards smart cities, smart territories, towards policies
• Scale towards the concept of users: from citizens, to policy makers, to territories…
Scaling the paradigm
USER CENTRICITY
TECH
NOLOGY
ENGAGEMENT
SIZE of COMMUNITY
pressweb
Web2.0
IoT
Sensing, wearable
…ubiquitous AI, virtual telepathy, brain-machine I/O
augmented counsciousness
Communities smart cities
Citizens, usersassociations
Countries, Central Govt.
Continental
User-reqs
βtesting
awarenessCo-decision
Co-design Policy making
C.A.P.S.
engage
Scaling-UPSUBJECTS TARGET ACTUATOR
CITIZENS SERVICES LOCAL P.A.
COMMUNITIESSMART CITIES
BUSINESSINTEGRATED
SERVICES
+PRIVATE SECTOR
COUNTRIESSMART
TERRITORY
SUSTAINABILITY +CENTRAL
GOVERNMENT
Scaling towards users
SUBJECTS TARGET NEED OF
CITIZENS SERVICES SMART CITY / TERRITORY
POLICY MAKERS P.MAKING 2.0 INTEGRATED P.A.
GOVERNMENT WELFAREBALANCESTABILITY
…
PUBLIC OPINION
OPEN DATA
USER CENTRICITY
TECH
NOLOGY
ENGAGEMENT
SIZE of COMMUNITY
Suggested explorative area
Try to reduce burden with
the unknown-unknown
Provide policy maker with
improved tools
Include citizens in
policy making
Application of 3-steps methodology• Co-definition of policies / strategies. – Free expression of targets, no technology driven– Policy making assisted by current technologies or plan
of development of new technologies (here the roadmaps will help)
• Co-participation in beta-testing. Involvement of policy makers in evaluation phase
• Continuous measuring and refining of the policies. i.e. application to the policymaking2.0 proposed by CrossOver: Open and evidence based
How to proceed?
• Integrated Public Administrations. Not only linked open data.
• A network of policy makers, sharing target of optimization, strategies and continuous monitoring.
• A task-force of smart-cities for the definition of a smart territory (even distributed) sharing innovation targets.
• Full integration with living labs method.
Some ideas
Potential problematic • A framework too unbalanced: too driven by
technology, business, etc…• Wrong interpretation. We might be convinced in
misreality as Plato’s Allegory of the Cave• Wrong matching of needs and
tools/methods/technologies• We simply do not know what exists too far from
the current initiatives “unknown unknown“
Potential problematic
…next steps?• An already running study: "The role of the
user centricity in the definition of future strategies for growth and innovation in the policy modelling domain". (Niglia, Gagliardi)
• Focus on the role and needs of policy makers– Involving citizens in policy making –Providing interoperable and measurable
tools –A study on the needs of policy makers
(beyond crossover, towards GSS)
Happy to discuss!
Any question? (…not difficult please…)
Francesco [email protected]
Skype: effennebistwitter: @fnpolicy
www.linkedin.com/in/francesconiglia