Community empowerment in local governance has become a key component of government policy across the globe. Essentially, public services must primarily focus on the needs of citizens. Citizens should be engaged and involved in the development of services - the services which must be efficient, effective and innovative in their design and implementation. Governments are also realising that they need to involve their citizens in the planning and delivery of local solutions to local problems.

RIPA International’s highly practical and network-focused programmes and workshops will support your community empowerment initiatives, with front-line experts analysing community development initiatives and advising on what is required to build effective local services.

+44 (0)20 7808 5300 www.ripainternational.co.uk ripa.training@capita.co.uk

Citizen Engagement and Community Development

2011 Schedule, Spring - Summer

Month Weeks Start End

May

Public and Private Sector Corporate Governance 2 03 May 13 May

A Modern Approach to Procurement: A Strategic Perspective

2 09 May 20 May

Coaching and Mentoring 1 09 May 13 May

Impact Assessment 1 09 May 13 May

Public Sector Reform: Building Capacity and Performance

2 09 May 20 May

Project and Programme Management - Dar es Salaam 1 09 May 13 May

Consulting Skills 2 16 May 27 May

Judicial Ethics 1 16 May 20 May

Outsourcing in the Energy and Utility Sector 1 16 May 20 May

Speech Writing and Speech Making for Leaders - Lagos 1 23 May 27 May

Developing a Modern Human Resource Function 2 23 May 03 Jun

Communication Strategies 2 31 May 10 Jun

Executive Administration: Developing Core Skills for the Modern Personal Assistant

2 31 May 10 Jun

June

Mediation in the Workplace 1 06 Jun 10 Jun

Utility Debt Management: Maximising Income and Cash Flow

1 06 Jun 10 Jun

Public Financial Management: Planning and Control 2 06 Jun 17 Jun

Judicial Administration: Benchmarking the Effectiveness of Reform

2 13 Jun 24 Jun

Institutional Development for Permanent Secretaries and Senior Executives - Dubai

1 13 Jun 17 Jun

Combating Fraud in Governments, Business and Civil Society Organisations

2 13 Jun 24 Jun

Evaluating and Developing the Training Function 2 13 Jun 24 Jun

Procurement Audit 2 20 Jun 01 Jul

Project and Programme Management 2 20 Jun 01 Jul

Planning for Change: A Strategic Approach 1 20 Jun 24 Jun

Public Sector Reform: Building Capacity and Performance - Bridgetown

1 27 Jun 01 Jul

Implementing Sustainable Change 1 27 Jun 01 Jul

Judicial Case Management 1 27 Jun 01 Jul

Month Weeks Start End

June continued

Public Relations 2 27 Jun 08 Jul

Training the Trainer 2 27 Jun 08 Jul

Translating Policy into Legislation 2 27 Jun 08 Jul

July

Improving Performance and Productivity 2 04 Jul 15 Jul

Monitoring and Evaluation 2 04 Jul 15 Jul

Succession Planning and Talent Management - Lilongwe 1 04 Jul 08 Jul

Community Driven Development: Building Effective Local Services through Community Empowerment

1 04 Jul 08 Jul

Managing People Through Change: Attitudes and Behaviours

1 04 Jul 08 Jul

Supply Chain Management 1 11 Jul 15 Jul

Balanced Scorecard 2 11 Jul 22 Jul

Leadership 2 11 Jul 22 Jul

Ethics, Accountability and Corruption Prevention 2 18 Jul 29 Jul

Financial Risk Management 2 18 Jul 29 Jul

Job Evaluation and Workforce Development Planning 2 18 Jul 29 Jul

Maximising Information: Implementing Records Management Systems

2 18 Jul 29 Jul

Training the Trainer - Kuala Lumpur 1 25 Jul 29 Jul

Developing Strategic Skills for Organisational Improvement

2 25 Jul 05 Aug

Crisis Management 2 25 Jul 05 Aug

Gender Mainstreaming 2 25 Jul 05 Aug

August

Succession Planning and Talent Management 1 01 Aug 05 Aug

Procurement and Contract Management - Lusaka 1 08 Aug 12 Aug

Planning for Change: A Strategic Approach 1 08 Aug 12 Aug

Energy Audit Techniques 1 15 Aug 19 Aug

PRINCE2® 2 15 Aug 26 Aug

Implementing Sustainable Change 1 15 Aug 19 Aug

Managing People Through Change: Attitudes and Behaviours

1 22 Aug 26 Aug

Public Financial Management: Planning and Control 2 22 Aug 02 Sep

Negotiation and Conflict Resolution 2 30 Aug 09 Sep

Translating Policy into Legislation 2 30 Aug 09 Sep

September

Public Sector Reform: Building Capacity and Performance

2 05 Sep 16 Sep

Combating Cyber Crime 1 05 Sep 09 Sep

To provisionally reserve your place or to obtain further details on any of RIPA International’s workshops or programmes, call now on: +44 (0)20 7808 5300 or email us at ripa.training@capita.co.uk and quote ref 11CECD1

Tax – Fees for UK programmes and workshops are subject to UK VAT which is applied at the prevailing rate of 20% to all non exempt bodies as determined by UK Revenue and Customs. RIPA International is a division of Capita Business Services Limited. Registered office: 71 Victoria Street, Westminster, London, SW1H 0XA. Registered in England No. 2299747. Part of Capita plc.

What you will learn: � The purpose of community policing � Enlisting community members as partners of the police � Community perceptions of crime � Improving the experience of those who have contact with the police � Establishing neighbourhood policing � Achieving effective community engagement, public involvement and understanding

� Ensuring local accountability of policing � Setting measures and targets in supporting effective community engagement

� Planning and implementing change to practices and procedures in working with local communities

Benefits of attending - You will be able to: � Plan and implement strategies that make the needs and concerns of citizens integral to the way policing is conceived, managed and delivered

� Consider the advantages and challenges of a citizen-oriented approach to policing

� Identify arguments for and barriers to the adoption of community-based approaches to policing in your country

Community Policing

Programme aimSince the mid-1980s, police forces around the world have tried to develop an effective working relationship with local communities to combat crime. Many of these initiatives form part of a broader social and political agenda aimed both at enhancing access to justice, and at building and sustaining safer communities.

This programme highlights recent community policing initiatives in the UK and reviews international best practice in this area. It recognises that citizen-focused policing applies within forces, at all levels, not just the public-facing departments.

What you will learn: � Widening and deepening empowerment opportunities locally � Methods to ensure that empowerment is an important priority for public sector bodies

� Fostering greater accountability in local services � Developing active community ownership � Participatory budgeting � Exploration of community and its leadership � Customer-driven commissioning and service design � Engaging the community in both urban and rural planning � Strengthening local representative democracy and political involvement � What success criteria to employ when reviewing community involvement

Benefits of attending - You will be able to: � Hear first-hand from local government representatives, local bodies, civil society organisations and other agencies involved in community engagement in England and Wales about key initiatives currently underway.

Community-Driven Development: Building Effective Local Services through Community Empowerment and Local Leadership

Workshop aimGovernments should openly respond to, engage with, and support the needs and capabilities of the whole population they serve. Citizens need to believe that they can influence local decisions and participate in developing their community and country.

This highly practical workshop offers insight into key contemporary initiatives here in the UK. There will be facilitated development sessions, speakers looking at the theory and practice of engagement, and visits to projects and initiatives with representatives of local authorities, community groups and local agencies.

Location: Duration: Fees: Dates: London Two Weeks £3,750 03 Oct – 14 Oct

Location: Duration: Fees: Dates: London Two Weeks £3,750 25 Jul – 05 Aug

Location: Duration: Fees: Dates: London One Week £2,200 04 Jul – 08 Jul

Location: Duration: Fees: Dates: London One Week £2,200 05 Sep – 09 Sep

Gender Mainstreaming

Combating Cyber Crime

Programme aimThe goal of mainstreaming gender equality is not about adding a ‘woman’s component’ or even a ‘gender equality component’ into an existing activity. It means bringing the experience, knowledge and interests of women and men to bear on policy making, management processes and on the delivery of services.

This programme provides a practical focus for developing and implementing tools and techniques to ensure the successful inclusion of gender mainstreaming strategy across a wide range of policy, programme and project initiatives.

Workshop aimThe use of computer networks to commit fraud, identity theft, data espionage and other criminal activity is an ever-present and growing threat to the integrity of organisations around the globe.

While the risk of cyber crime can never be completely eradicated, this workshop will introduce you to a range of techniques to combat it. Led by highly experienced fraud and computer crime investigators, the programme covers the key elements of cyber crime and some practical responses.

What you will learn: � Understanding the goals and principles of mainstreaming for key decision makers

� Implementing appropriate organisational arrangements and processes � Building the resources to facilitate women’s participation and empowerment

� Using analytical techniques and tools including □ Gender indicators and indexes, such as the UNDP gender and development Index (GDI) and Gender Empowerment Measure (GEM)

□ Gender impact assessment and its application to: – Surveys and forecasts – Cost–benefit analyses, checklists and guidelines – Techniques and tools for consultation and participation

□ Participation within your organisation/stakeholders of both sexes in the decision-making, monitoring and evaluation process

Benefits of attending - You will be able to: � Make a direct impact on decision-making in mainstreaming policies, programmes and projects

� Understand, develop and undertake gender budgeting and gender audits, with concrete financial allocations to address gender and women’s issues

� Enable progress toward gender equality to be monitored

What you will learn: � The history of cyber crime and the threat it poses to your country � Effective computer crime legislation � Balancing financial security and costs with human security � Assessing and managing risk � Incident reporting systems � Virtual security: emails, viruses and hackers � Detecting and preventing money laundering � Computer forensics and the nature of evidence � Retrieving evidence from computers, mobile telephones, Blackberries and PDAs

� Proactive techniques that have been applied successfully � Increasing the likelihood of successful prosecution

Benefits of attending - You will be able to: � Assess the potential risk to your organisation from cyber crime and develop techniques to deter it

� Launch a cyber crime investigation � Review information security and better detect and prevent money laundering and fraudulent transactions

100% of delegates who attended our ‘Combating Cyber Crime’ course said that the topics covered by our Director of Studies and the material produced was ‘excellent’. Evaluation undertaken by 12 clients

What you will learn: � The purpose of community policing � Enlisting community members as partners of the police � Community perceptions of crime � Improving the experience of those who have contact with the police � Establishing neighbourhood policing � Achieving effective community engagement, public involvement and understanding

� Ensuring local accountability of policing � Setting measures and targets in supporting effective community engagement

� Planning and implementing change to practices and procedures in working with local communities

Benefits of attending - You will be able to: � Plan and implement strategies that make the needs and concerns of citizens integral to the way policing is conceived, managed and delivered

� Consider the advantages and challenges of a citizen-oriented approach to policing

� Identify arguments for and barriers to the adoption of community-based approaches to policing in your country

Community Policing

Programme aimSince the mid-1980s, police forces around the world have tried to develop an effective working relationship with local communities to combat crime. Many of these initiatives form part of a broader social and political agenda aimed both at enhancing access to justice, and at building and sustaining safer communities.

This programme highlights recent community policing initiatives in the UK and reviews international best practice in this area. It recognises that citizen-focused policing applies within forces, at all levels, not just the public-facing departments.

What you will learn: � Widening and deepening empowerment opportunities locally � Methods to ensure that empowerment is an important priority for public sector bodies

� Fostering greater accountability in local services � Developing active community ownership � Participatory budgeting � Exploration of community and its leadership � Customer-driven commissioning and service design � Engaging the community in both urban and rural planning � Strengthening local representative democracy and political involvement � What success criteria to employ when reviewing community involvement

Benefits of attending - You will be able to: � Hear first-hand from local government representatives, local bodies, civil society organisations and other agencies involved in community engagement in England and Wales about key initiatives currently underway.

Community-Driven Development: Building Effective Local Services through Community Empowerment and Local Leadership

Workshop aimGovernments should openly respond to, engage with, and support the needs and capabilities of the whole population they serve. Citizens need to believe that they can influence local decisions and participate in developing their community and country.

This highly practical workshop offers insight into key contemporary initiatives here in the UK. There will be facilitated development sessions, speakers looking at the theory and practice of engagement, and visits to projects and initiatives with representatives of local authorities, community groups and local agencies.

Location: Duration: Fees: Dates: London Two Weeks £3,750 03 Oct – 14 Oct

Location: Duration: Fees: Dates: London Two Weeks £3,750 25 Jul – 05 Aug

Location: Duration: Fees: Dates: London One Week £2,200 04 Jul – 08 Jul

Location: Duration: Fees: Dates: London One Week £2,200 05 Sep – 09 Sep

Gender Mainstreaming

Combating Cyber Crime

Programme aimThe goal of mainstreaming gender equality is not about adding a ‘woman’s component’ or even a ‘gender equality component’ into an existing activity. It means bringing the experience, knowledge and interests of women and men to bear on policy making, management processes and on the delivery of services.

This programme provides a practical focus for developing and implementing tools and techniques to ensure the successful inclusion of gender mainstreaming strategy across a wide range of policy, programme and project initiatives.

Workshop aimThe use of computer networks to commit fraud, identity theft, data espionage and other criminal activity is an ever-present and growing threat to the integrity of organisations around the globe.

While the risk of cyber crime can never be completely eradicated, this workshop will introduce you to a range of techniques to combat it. Led by highly experienced fraud and computer crime investigators, the programme covers the key elements of cyber crime and some practical responses.

What you will learn: � Understanding the goals and principles of mainstreaming for key decision makers

� Implementing appropriate organisational arrangements and processes � Building the resources to facilitate women’s participation and empowerment

� Using analytical techniques and tools including □ Gender indicators and indexes, such as the UNDP gender and development Index (GDI) and Gender Empowerment Measure (GEM)

□ Gender impact assessment and its application to: – Surveys and forecasts – Cost–benefit analyses, checklists and guidelines – Techniques and tools for consultation and participation

□ Participation within your organisation/stakeholders of both sexes in the decision-making, monitoring and evaluation process

Benefits of attending - You will be able to: � Make a direct impact on decision-making in mainstreaming policies, programmes and projects

� Understand, develop and undertake gender budgeting and gender audits, with concrete financial allocations to address gender and women’s issues

� Enable progress toward gender equality to be monitored

What you will learn: � The history of cyber crime and the threat it poses to your country � Effective computer crime legislation � Balancing financial security and costs with human security � Assessing and managing risk � Incident reporting systems � Virtual security: emails, viruses and hackers � Detecting and preventing money laundering � Computer forensics and the nature of evidence � Retrieving evidence from computers, mobile telephones, Blackberries and PDAs

� Proactive techniques that have been applied successfully � Increasing the likelihood of successful prosecution

Benefits of attending - You will be able to: � Assess the potential risk to your organisation from cyber crime and develop techniques to deter it

� Launch a cyber crime investigation � Review information security and better detect and prevent money laundering and fraudulent transactions

100% of delegates who attended our ‘Combating Cyber Crime’ course said that the topics covered by our Director of Studies and the material produced was ‘excellent’. Evaluation undertaken by 12 clients

Community empowerment in local governance has become a key component of government policy across the globe. Essentially, public services must primarily focus on the needs of citizens. Citizens should be engaged and involved in the development of services - the services which must be efficient, effective and innovative in their design and implementation. Governments are also realising that they need to involve their citizens in the planning and delivery of local solutions to local problems.

RIPA International’s highly practical and network-focused programmes and workshops will support your community empowerment initiatives, with front-line experts analysing community development initiatives and advising on what is required to build effective local services.

+44 (0)20 7808 5300 www.ripainternational.co.uk ripa.training@capita.co.uk

Citizen Engagement and Community Development

2011 Schedule, Spring - Summer

Month Weeks Start End

May

Public and Private Sector Corporate Governance 2 03 May 13 May

A Modern Approach to Procurement: A Strategic Perspective

2 09 May 20 May

Coaching and Mentoring 1 09 May 13 May

Impact Assessment 1 09 May 13 May

Public Sector Reform: Building Capacity and Performance

2 09 May 20 May

Project and Programme Management - Dar es Salaam 1 09 May 13 May

Consulting Skills 2 16 May 27 May

Judicial Ethics 1 16 May 20 May

Outsourcing in the Energy and Utility Sector 1 16 May 20 May

Speech Writing and Speech Making for Leaders - Lagos 1 23 May 27 May

Developing a Modern Human Resource Function 2 23 May 03 Jun

Communication Strategies 2 31 May 10 Jun

Executive Administration: Developing Core Skills for the Modern Personal Assistant

2 31 May 10 Jun

June

Mediation in the Workplace 1 06 Jun 10 Jun

Utility Debt Management: Maximising Income and Cash Flow

1 06 Jun 10 Jun

Public Financial Management: Planning and Control 2 06 Jun 17 Jun

Judicial Administration: Benchmarking the Effectiveness of Reform

2 13 Jun 24 Jun

Institutional Development for Permanent Secretaries and Senior Executives - Dubai

1 13 Jun 17 Jun

Combating Fraud in Governments, Business and Civil Society Organisations

2 13 Jun 24 Jun

Evaluating and Developing the Training Function 2 13 Jun 24 Jun

Procurement Audit 2 20 Jun 01 Jul

Project and Programme Management 2 20 Jun 01 Jul

Planning for Change: A Strategic Approach 1 20 Jun 24 Jun

Public Sector Reform: Building Capacity and Performance - Bridgetown

1 27 Jun 01 Jul

Implementing Sustainable Change 1 27 Jun 01 Jul

Judicial Case Management 1 27 Jun 01 Jul

Month Weeks Start End

June continued

Public Relations 2 27 Jun 08 Jul

Training the Trainer 2 27 Jun 08 Jul

Translating Policy into Legislation 2 27 Jun 08 Jul

July

Improving Performance and Productivity 2 04 Jul 15 Jul

Monitoring and Evaluation 2 04 Jul 15 Jul

Succession Planning and Talent Management - Lilongwe 1 04 Jul 08 Jul

Community Driven Development: Building Effective Local Services through Community Empowerment

1 04 Jul 08 Jul

Managing People Through Change: Attitudes and Behaviours

1 04 Jul 08 Jul

Supply Chain Management 1 11 Jul 15 Jul

Balanced Scorecard 2 11 Jul 22 Jul

Leadership 2 11 Jul 22 Jul

Ethics, Accountability and Corruption Prevention 2 18 Jul 29 Jul

Financial Risk Management 2 18 Jul 29 Jul

Job Evaluation and Workforce Development Planning 2 18 Jul 29 Jul

Maximising Information: Implementing Records Management Systems

2 18 Jul 29 Jul

Training the Trainer - Kuala Lumpur 1 25 Jul 29 Jul

Developing Strategic Skills for Organisational Improvement

2 25 Jul 05 Aug

Crisis Management 2 25 Jul 05 Aug

Gender Mainstreaming 2 25 Jul 05 Aug

August

Succession Planning and Talent Management 1 01 Aug 05 Aug

Procurement and Contract Management - Lusaka 1 08 Aug 12 Aug

Planning for Change: A Strategic Approach 1 08 Aug 12 Aug

Energy Audit Techniques 1 15 Aug 19 Aug

PRINCE2® 2 15 Aug 26 Aug

Implementing Sustainable Change 1 15 Aug 19 Aug

Managing People Through Change: Attitudes and Behaviours

1 22 Aug 26 Aug

Public Financial Management: Planning and Control 2 22 Aug 02 Sep

Negotiation and Conflict Resolution 2 30 Aug 09 Sep

Translating Policy into Legislation 2 30 Aug 09 Sep

September

Public Sector Reform: Building Capacity and Performance

2 05 Sep 16 Sep

Combating Cyber Crime 1 05 Sep 09 Sep

To provisionally reserve your place or to obtain further details on any of RIPA International’s workshops or programmes, call now on: +44 (0)20 7808 5300 or email us at ripa.training@capita.co.uk and quote ref 11CECD1

Tax – Fees for UK programmes and workshops are subject to UK VAT which is applied at the prevailing rate of 20% to all non exempt bodies as determined by UK Revenue and Customs. RIPA International is a division of Capita Business Services Limited. Registered office: 71 Victoria Street, Westminster, London, SW1H 0XA. Registered in England No. 2299747. Part of Capita plc.