©2004 NATIONAL EMERGENCY NUMBER ASSOCIATION

“Citizen-to-Government” Emergency Communications

Robert L. Martin, MPC

NENA Executive Director

2©2004

NENA is the Voice of 9-1-1 Mission Statement:

“To foster the technological advancement, availability and implementation of a universal emergency telephone number system.”

A 501(c)(3) non-profit organization established in 1982, NENA is the only educational organization dedicated solely to the study, advancement and implementation of 9-1-1. The protection of human life, the preservation of property and the maintenance of general community security are among NENA's objectives.

3©2004

9-1-1

Citizens

Resources

More than a “Citizen-to-Government” connection, 9-1-1 provides access to

resources and information for all.

Most successfulpublic awareness

campaign ever

We need smarter,not just faster

response!

4©2004

5©2004

Whatcha need? Where are ya? We’ll be there!

vs.

ANI/ALIAdvanced GISSelective routersCADIP-enabled PSAPVoice & Data

6©2004

Whatcha need? Where are ya? We’ll be there!

vs.

Emergency DispatchersStructured Call-takingStandards & ProtocolsPriority ResponseData-enabled “smarts”Scene/responder safety

7©2004

What issues face 9-1-1 now? Get the right information to the right place

Enable smart decision-making and instruction

Allocate appropriate resources—send the right thing, at the right time, in the right way

Ensure voice and data security

Ensure standardized open architecture with full technical functionality and flexibility

9-1-1 anytime, anywhere, from any device

8©2004

Technical, Policy, and Operational/Educational

9©2004

NG E9-1-1 Program Objectives

• Establish an open and unified “voice of collective reason” to enable positive change

• Ensure accessibility, compatibility, and interoperability

• Create agendas, set priorities and budgets, establish time-frames and verify milestones

• Identify, pursue, and encourage funding andcost-recovery

10©2004

• Public-private partnerships within the industry

• Involve NENA committee members, elected leadership, and staff

• Involve appropriate industry standards organizations (ANSI, ESIF, etc.)

• International collaboration (ETSI, EENA, etc.)

• Make recommendations for migratory and long-term new development work

NG E9-1-1 Program Objectives

11©2004

Add Your Voice to “The Voice of 9-1-1”

NENA’s leadership team represents the diverse NENA membership, and collectively, the 9-1-1 industry. NENA is an organization dedicated to saving lives through the improvement of 9-1-1 services in North America and beyond…

We bring:Value to our industryValue to our membersValue to our organization

www.nena.org