citizens charter field rarad parad
TRANSCRIPT
DEPARTMENT OF AGRARIAN REFORM Office of the Regional / Provincial Agrarian Reform Adjudicator (RARAD/PARAD)
CITIZEN’S CHARTER
FRONTLINE SERVICE: Issuance of Certificate of Finality/ Entry of Judgment
Where to apply: Office of the Regional Agrarian Reform Adjudicator/ Office of the Provincial Agrarian Reform
Adjudicator
Schedule of Availability of Service: Monday to Friday, 8:00 am to 5:00 pm (NO NOON BREAK)
Who may avail of the Service:
1. Any party to the case;
2. Any counsel of record; or
3. Any person authorized by a party/counsel to the case.
Requirements:
1. Accomplished DARAB Request Form or Letter-request;
2. For No. 3 in the above enumeration, a letter-authority and I.D. from the principal and the representative.
Duration: 25 minutes (Below 5 years)
35 minutes ( 5 years & Above)
45 minutes (archived)
Forms: DARAB Request Form & Client Satisfaction Form
Fees: NONE (Free)
How to avail of the Service:
Steps Applicant/ Client Service Provider Duration Person
In-Charge
1
Fills up request form/
written request and
submits to the assisting
staff.
Reviews the accomplished
form together with all the
requirements.
Retrieves case records and
verifies if the decision has
become final and executory
(FINEX).
(Below 5 yrs.)
10 minutes
(5 yrs.& Above)
20 minutes
(Archived)
30 minutes
Admin Staff/Clerk
of the Adjudicator
Encodes and issues a
Certificate of Finality. 10 minutes
Admin Staff/Clerk of
the Adjudicator
2
Receives the
Certification.
Releases the Certification
and administers Client
Satisfaction Form.
3 minutes
Admin. Staff/
Clerk of the
Adjudicator
3
Drops accomplished
feedback form at the
Client’s Satisfaction /
Suggestion Box.
Records client’s feedback.
2 minutes
Admin. Staff /Clerk of
the Adjudicator
END OF TRANSACTION
DEPARTMENT OF AGRARIAN REFORM Office of the Regional/Provincial Agrarian Reform Adjudicator (RARAD/PARAD)
CITIZEN’S CHARTER
FRONTLINE SERVICE: Issuance of Certificate of No Pending Case
Where to apply: Office of the Regional Agrarian Reform Adjudicator/ Office of the Provincial
Agrarian Reform Adjudicator
Schedule of Availability of Service: Monday to Friday, 8:00 am to 5:00 pm (NO NOON BREAK)
Who may avail of the Service:
1. Any party to the case;
2. Any counsel of record; or
3. Any person authorized by a party/counsel to the case;TCT/EP/CLOA holder
Requirements:
1. Accomplished Request Form (DARAB Request Form) or Letter-request;
2. For No. 3 in the above enumeration, a letter-authority and any government issued I.D.
from the principal and the representative;
3. Certified True Copy/ Ecopy of the TCT/EP/CLOA
Duration: 20 minutes- LCMS based
Maximum of three (3) working days if non-LCMS based/archived Applica
Forms: DARAB Request Form and Client Satisfaction Form
Fees: NONE (Free)
How to avail of the Service:
Steps Applicant/ Client Service Provider Duration
Person
In-Charge
1
Fills up DARAB Request Form Receives and evaluates
accomplished form.
5 minutes Admin staff/
Clerk of the
Adjudicator
Verifies if the case has
been duly appealed with
DARAB Central Office.
10 minutes Clerk of the
Adjudicator
Issues Certification of No
Pending Case.
5 minutes
Clerk of the
Adjudicator
3
Receives the Certification
Releases the Certification
and administers Client
Satisfaction Form.
3 minute
Admin Staff/
Clerk of the
Adjudicator
4
Drops accomplished feedback form
at the Client’s Satisfaction /
Suggestion Box.
Records client’s feedback. 2 minutes Admin staff
END OF TRANSACTION
DEPARTMENT OF AGRARIAN REFORM
Office of the Regional/Provincial Agrarian Reform Adjudicator (RARAD/PARAD)
CITIZEN’S CHARTER
FRONTLINE SERVICE : Issuance of Certified Copies of Documents (Case Records, Decisions, Resolutions, Orders)
Where to Apply: Office of the Regional /Provincial Agrarian Reform Adjudicator
Schedule of Availability of Service: Monday to Friday, 8:00 am to 5:00 pm (NO NOON BREAK)
Who may avail of the Service:
1. Any party to the case;
2. Any counsel of record; or
3. Any person authorized by a party/counsel to the case.
Requirements:
1. Accomplished Request Form (DARAB Request Form) or Letter-request;
2. For No. 3 in the above enumeration, a letter-authority and ID from the principal and the representative.
Duration: Below 50 pages - 1 hr. & 5 minutes (active/on-going cases); 1 hr. & 30 minutes (Above 5 years );
1 hr. & 45 minutes (archived)
50 pages & Above- 1 hr. & 45 minutes (active cases);
2 hrs. (Above 5 years);
2 hrs. & 15 minutes (archived)
Forms: DARAB Request Form & Client Satisfaction Form.
Steps Applicant/ Client Service Provider Duration Person
In-Charge
1 Fills up request form/written
request.
Receives/Reviews the accomplished form/written
request. 5 minutes
Admin Staff/Clerk
of the Board
Reviews and verifies the requested records.
5 minutes for active cases;
30 minutes for 5 years &
above; 45 minutes for
archived
Clerk of the Board
If records are available advise client to pay the
required fees and issue Order Slip.
If records are not available, client shall issue a
request to retrieve Case Folder.
2 minutes Clerk of the Board
Photocopies/reproduces the requested records. 30 minutes/ 50 minutes Machine
Operator
2
Proceeds to Accounting Section. Issues Order of Payment 2 minutes
Accounting
Section Staff
Authenticates the records while the client is paying
the corresponding fee. 15 minutes /25 minutes
Admin staff/Clerk
of the Board
3
Pays to Cashier. Receives payment and issues Official Receipt. 3 minutes Cashier
4 Presents OR and receives the
certified copies of documents.
Records OR Number and releases certified copies
of documents/records to client
2 minutes
Admin staff/Clerk
of the Board
Administers Client Satisfaction Form .
1 minute
Admin staff/Clerk
of the Board
5
Drops accomplished feedback
form at the Client’s/Suggestion
Box.
Records accomplished feedback form. 2 minutes
Clerk of the Board
END OF TRANSACTION
DEPARTMENT OF AGRARIAN REFORM
Office of the Provincial Agrarian Reform Adjudicator (PARAD)/RARAD
CITIZEN’S CHARTER
FRONTLINE SERVICE : Issuance of Certified Copies of Transcript of Stenographic Notes (TSN)
Where to Apply: Office of the Regional/ Provincial Agrarian Reform Adjudicator (PARAD)/ RARAD)
Schedule of Availability of Service: Monday to Friday, 8:00 am to 5:00 pm (NO NOON BREAK)
Who may avail of the Service:
1. Any party to the case;
2. Any counsel of record; or
3. Any person authorized by the party/counsel to the case.
Requirements:
1. Accomplished Request Form (DARAB Request Form) or Letter-request;
1. For No. 3 in the above enumeration, a letter-authority and I.D. from the principal and the representative.
Duration: 25 minutes (upon availability of TSN)
4 days (if TSN is yet to be transcribed)
Forms: DARAB Request Form & Client Satisfaction Form
Fees: PhP 10.00/ page
How to avail of the Service:
Steps Applicant/ Client Service Provider Duration Person
In-Charge
1
Fills up DARAB Request Form/written
request and submits to the assisting
staff.
Receives and reviews the accomplished
form/written request.
2 minutes
Admin staff
Retrieves case records and verifies the
requested TSN.
10 minutes
4 days (if TSN is yet to
be transcribed)
Stenographer
Issues Order of Slip and reproduces
requested TSN. 5 minutes Clerk of the Court
2 Proceeds to the Accounting Section Issues Order of Payment 3 minutes Accounting
3
Pays to the Cashier
Issues Official Receipt 2 minutes Cashier
4 Presents O.R.
Authenticates the TSN.
Records O.R. Number and releases re-
quested TSN.
1 minute
Stenographer
5 Receives the TSN requested Administers Client Satisfaction Form.
2 minutes
Stenographer
6 Drops accomplished feedback form at
the Client’s Satisfaction / Suggestion
Box.
Records client’s feedback. 2 minutes Admin staff
END OF TRANSACTION