citizens’ chartermnwd.gov.ph/wp-content/uploads/citizenscharter/citizens_charter.pdf · hazel a....
TRANSCRIPT
CITIZENS’ CHARTER
1 WATER BILL COLLECTION (OFFICE) FINANCIAL MANAGEMENT DIVISION
Schedule of Availability of Service: MONDAY to FRIDAY 7:30 AM – 5:30 PM (NO NOON BREAK), SATURDAY 8:00 AM – 12:00 NOON Who May Avail of Service: MNWD Customers Duration: Four (4) Minutes * What are the Requirements: Water Bill/ Statement of Account (SOA)
HOW TO AVAIL OF SERVICES:
STEP CUSTOMER / CLIENT SERVICE PROVIDER DURATION
OF ACTIVITY PERSON IN-CHARGE FEES AND CHARGES
1 Presents Water Bill / Statement of Account
Receives water bill / Statement of Account and encodes the account number
1 minute Alfredo V. Villanea, Jr. CP-B
Jan Michelle J. Belibor U/CSA-C
Enrique I. Alvarez CAA
Linus S. Uvero U/CSA-A
Nemesio A. Candelaria, Jr. U/CSA-A
Reliever:
Tyrone Mar A. Abundo CP-B
Hazel A. Bolante CBA-A
Shiela Mae P. Castillo CP-C
Aura Mae D. Perez CBA
2 Tenders Payment (Cash or Check)
Receives the cash or check and encodes the amount paid. Prints and signs official receipt
1 minute
3 Gets the Original Copy of the Official Receipt and change, if any
Issues Original Copy of the Official Receipt and change, if any
2 minutes
Note: *The processing time is for one (1) client being served at one time.
END OF TRANSACTION
2 WATER BILL COLLECTION (MOBILE) FINANCIAL MANAGEMENT DIVISION
Schedule of Availability of Service: 1st AND/OR 2nd WEEK OF THE MONTH 9:00 AM – 12:00 NN, 1:00 – 4:00 PM Who May Avail of Service: MNWD Customers Duration: Four (4) Minutes * What are the Requirements: Water Bill
HOW TO AVAIL OF SERVICES:
STEP CUSTOMER / CLIENT SERVICE PROVIDER DURATION
OF ACTIVITY PERSON IN-CHARGE FEES AND CHARGES
1 Presents Water Bill Receives water bill and encodes the account number
1 minute Nemesio A. Candelaria, Jr. U/CSA-A
Linus S. Uvero U/CSA-A
Reliever:
Enrique I. Alvarez CAA
Tyrone Mar A. Abundo CP-B
Alfredo V. Villanea, Jr. CP-B
2 Tenders Payment (Cash or Check)
Receives the cash or check and encodes the amount paid. Prints and signs official receipt
1 minute
3 Gets the Original Copy of the Official Receipt and change, if any
Issues Original Copy of the Official Receipt and change, if any
2 minutes
Note: *The processing time is for one (1) client being served at one time.
END OF TRANSACTION
Note: ** Conducted in the nearby municipalities of Magarao, Canaman, Gainza and Camaligan. *** Varies upon the due date of the above-mentioned municipalities.
3 COLLECTION OF OTHER PAYMENTS FINANCIAL MANAGEMENT DIVISION
Schedule of Availability of Service: MONDAY to FRIDAY 8:00 AM – 5:00 PM (NO NOON BREAK) Who May Avail of Service: Applicants for New Water Service Connections MNWD Customers Duration: Four (4) Minutes * What are the Requirements: Water Service Connection Application Order of Payment Request for Water Sample Analysis Materials Issuance Slip Others
HOW TO AVAIL OF SERVICES:
STEP CUSTOMER / CLIENT SERVICE PROVIDER DURATION
OF ACTIVITY PERSON IN-CHARGE FEES AND CHARGES
1 Presents required documents a. Water Service Connection
Application b. Order of Payment c. Request for Water Sample
Analysis d. Materials Issuance Slip e. Others
Receives the document and encodes the name of the payee in the official receipt
1 minute Erma B. De Padua U/CSO-B
Reliever:
Nemesio A. Candelaria, Jr. U/CSA-A
Jan Michelle J. Belibor U/CSA-C
Hazel A. Bolante CBA-A
2 Tenders Payment (Cash or Check)
Receives the cash or check and encodes the amount paid. Prints and signs official receipt
1 minute
3 Gets the Original Copy of the Official Receipt, document presented and change, if any
Issues Original Copy of the Official Receipt and change, if any.
2 minutes
Note: *The processing time is for one (1) client being served at one time.
END OF TRANSACTION
4 WATER QUALITY ANALYSIS WATER PRODUCTION AND ELECTRO-MECHANICAL DIVISION – WATER QUALITY DIVISION
A. BACTERIOLOGICAL ANALYSIS
• Fecal Coliform Test (FCT)
• Heterotrophic Plate Count (HPC) Schedule of Availability of Service: MONDAY and TUESDAY 8:00 AM-5:00 PM (NO NOON BREAK) Who May Avail of Service: MNWD Customers/Clients, Government Agencies and Walk-in Clients What are the Requirements: Request for Water Sample/s Analysis (RWSA)
Laboratory Fees and Water Sample/s Duration: 1. Fecal Coliform Test (FCT): 7 working days *
*24 hours using Collilert 18 for FCT Only: 2 working days * 2. Heterotrophic Plate Count (HPC): 7 working days *
HOW TO AVAIL OF SERVICES:
STEP CUSTOMER / CLIENT SERVICE PROVIDER DURATION
OF ACTIVITY PERSON IN-CHARGE FEES AND CHARGES
1 Fills-up Request for Water Sample/s Analysis (RWSA)
Assists Customers/Clients accomplish RWSA to be presented to Cashier for laboratory fee payment
5 minutes Zandra S. Gutierrez, RMT Medical Technologist II
MNWD Laboratory or
Mary Joy A. Iñigo Laboratory Aide A
2 Payment of Laboratory Fees
a. Presents RWSA
b. Tenders Payment (Cash or Check)
c. Gets the Original Copy of the OR, RWSA presented and change, if any
Receives laboratory fee payment and issues Official Receipt (OR):
a. Receives RWSA and encodes name of the payee in the OR
b. Receives cash or check and encodes the amount paid, prints and signs OR
c. Issues original copy of the OR,
RWSA presented and change, if any
1 minute
1 minute
2 minutes
Erma B. De Padua U/CSO-B
Reliever:
Nemesio A. Candelaria, Jr. U/CSA-A
Jan Michelle J. Belibor U/CSA-C
Hazel A. Bolante CBA-A
FCT = ₱300.00 FCT (Colilert) = ₱1,000.00 HPC = ₱300.00
3 Presents Laboratory Fee OR and Receives Sterilized Bottle/s
Issues sterilized bottle/s upon presenting laboratory fee OR
1 minute Zandra S. Gutierrez, RMT Medical Technologist II
MNWD Laboratory or
Mary Joy A. Iñigo Laboratory Aide A
4 Submits Water Sample/s Note: Please use the sterilized bottle/s issued by MNWD Laboratory
Accepts submitted water sample/s Conducts water sample/s analysis a. Fecal Coliform Test (FCT)
• Presumptive Test
• Confirmatory Test
b. Fecal Coliform Test (FCT) using collilert 18
c. Heterotrophic Plate Count (HPC) Processing of Test Results and Certification: a. Encodes and Prints Test Results and
Certification b. Signs Test Results and Certification
• Med. Tech.
• Head of Laboratory/ Pathologist
1 minute/ Sample
48 hours
24-48 hours
24 hours
48 hours
5 minutes
2 minutes
2 minutes
Zandra S. Gutierrez, RMT Medical Technologist II
MNWD Laboratory
Zandra S. Gutierrez, RMT Medical Technologist II
MNWD Laboratory
Mary Joy A. Iñigo Laboratory Aide A
Zandra S. Gutierrez, RMT Medical Technologist II
MNWD Laboratory
c/o Zandra S. Gutierrez, RMT Medical Technologist II
MNWD Laboratory
• Division Manager A, WPEMD
• Records Test Results
2 minutes
2 minutes
Roque S. Francisco DMA
Lyza Iris D. Orbeso Secretary C
5 Receives Test Results and Certification
Issues test results and certification 1 minute Zandra S. Gutierrez, RMT Medical Technologist II
MNWD Laboratory
Note: *The processing time is for one (1) client being served at one time.
END OF TRANSACTION
B. PHYSICAL AND CHEMICAL ANALYSIS
Schedule of Availability of Service: MONDAY to THURSDAY 8:00 AM – 5:00 PM (NO NOON BREAK) Who May Avail of Service: Government Agencies and Walk-in Customers/Clients What are the Requirements: Request for Water Sample/s Analysis (RWSA) Laboratory Fees and Water Sample/s Duration: *
HOW TO AVAIL OF SERVICES:
STEP CUSTOMER / CLIENT SERVICE PROVIDER DURATION
OF ACTIVITY PERSON IN-CHARGE FEES AND CHARGES
1 Fills-up Request for Water Sample/s Analysis (RWSA)
Assists Customers/Clients accomplish RWSA to be presented to Cashier for laboratory fee payment
5 minutes Zandra S. Gutierrez, RMT Medical Technologist II
MNWD Laboratory or
Mary Joy A. Iñigo Laboratory Aide A
2 Payment of Laboratory Fees
a. Presents RWSA
b. Tenders Payment (Cash or Check)
c. Gets the Original Copy of the OR, RWSA presented and change, if any
Receives laboratory fee payment and issues Official Receipt (OR)
a. Receives RWSA and encodes name of the payee in the OR
b. Receives cash or checks and encodes the amount paid, prints and signs OR
c. Issues original copy of the OR, RWSA presented and change, if any
1 minute
1 minute
2 minutes
Erma B. De Padua U/CSO-B
Reliever:
Nemesio A. Candelaria, Jr. U/CSA-A
Jan Michelle J. Belibor U/CSA-C
Hazel A. Bolante CBA-A
Physical and Chemical Tests: pH = ₱220.00 Turbidity = ₱240.00 Odor = ₱135.00 Sulfate = ₱360.00 Nitrate = ₱440.00 Iron = ₱275.00 Manganese = ₱350.00 Total Hardness = ₱200.00
3 Submits Water Sample/s (1 liter / sample)
Accepts submitted water sample/s Conducts water sample/s analysis Processing of Test Results: A. Encodes and Prints Test Results B. Signs Test Results
a. Chemist b. Head of Laboratory/Pathologist
1 minute/ sample
5 minutes
2 minutes
2 minutes
Zandra S. Gutierrez, RMT Medical Technologist II
MNWD Laboratory or
Mary Joy A. Iñigo Laboratory Aide A
c/o Zandra S. Gutierrez, RMT
Medical Technologist II MNWD Laboratory
c/o Zandra S. Gutierrez, RMT Medical Technologist II
MNWD Laboratory
c/o Zandra S. Gutierrez, RMT Medical Technologist II
MNWD Laboratory
c. Division Manager A, WPEMD d. Records Test Results
2 minutes
2 minutes
Roque S. Francisco DMA
Lyza Iris D. Orbeso
Secretary C
4 Receives Test Results Issues test results 1 minute Zandra S. Gutierrez, RMT Medical Technologist II
MNWD Laboratory
Note: *The processing time is for one (1) client being served at one time.
END OF TRANSACTION
Note: * 10 Days allotted time for water testing by Retainer-Chemist
5 WATER SERVICE EXTENSION TO A SUBDIVISION PLANNING, DESIGN AND CONSTRUCTION DIVISION (PDCD)
WATER SERVICE EXTENSION TO A SUBDIVISION Schedule of Availability of Service: MONDAY to FRIDAY 8:00 AM–12:00 NN, 1:00 PM–5:00 PM
Who May Avail of Service: Subdivision Developers/Owners Duration: Twenty (20) working days as per EODB EGSD (RA No. 11032) Plan Evaluation Five (5) Days, Seventeen (17) Minutes * Construction Monitoring Request One (1) day, One (1) minute Interconnection, Turnover and Acceptance Eight (8) Days, Two (2) Hours, Five (5) Minutes * What are the Steps: 1. Plan Evaluation 2. Construction Phase 3. Interconnection, Turnover and Acceptance
HOW TO AVAIL OF SERVICES:
STEP CUSTOMER / CLIENT SERVICE PROVIDER DURATION
OF ACTIVITY PERSON IN-CHARGE FEES AND CHARGES
1 PLAN EVALUATION A. Letter Request for Plan Evaluation B. Submission of the following
requirements:
• Subdivision Plan
• Hydraulic Analysis
• Detailed Plan and Pipe Layout of the Proposed Water Supply Network
• Topographic Data
• Proposed Implementation Schedule
C. Payment of Evaluation Fee
a. Present SOF
b. Tenders Payment (Cash or Check)
c. Gets the original copy of OR, SOF presented and change, if any
D. Submission of additional documents and corrected plans
(if any), signed and sealed by the Engineer. Four (4) sets
E. Receipt of Certified Plans and
Specifications
Response letter with checklist of requirements Checks the completeness of the documents and receives documents
Issuance of Schedule of Fees (SOF) a. Receives SOF and encodes name of
the payee in the OR b. Receives cash or check and
encodes the amount paid, prints and signs OR
c. Issues original copy of the OR, SOF
presented and change, if any Checks and Reviews the Hydraulic Analysis Evaluates the plans, drawings, specifications and other documents Receives and checks the submitted additional documents/corrected plans Issuance of the certified plans and specifications
1 day
5 minutes
1 minute
1 minute
1 minute
2 minutes
2 days
2 days
5 minutes
2 minutes
Jose L. Robredo PPDO-A
Sharmaine E. Bracia
ESA-A
Sharmaine E. Bracia
ESA-A
Erma B. De Padua U/CSO-B
Reliever:
Nemesio A. Candelaria, Jr. U/CSA-A
Jan Michelle J. Belibor U/CSA-C
Hazel A. Bolante CBA-A
Samuel A. Amores
PPDO-A
Jose L. Robredo PPDO-A
Sharmaine E. Bracia
ESA-A
Sharmaine E. Bracia ESA-A
₱720.00 / Subdivision
2 CONSTRUCTION MONITORING REQUEST Submits letter requesting District Personnel to assist and monitor the construction of water supply system
Receives letter request Prepares and issues response letter re: Granting the request and assigning personnel to monitor the project Project Monitoring
1 minute
1 day
Up to completion
Apreil S. Majam CP-C
Jose L. Robredo PPDO-A
Jose L. Robredo PPDO-A
3 INTERCONNECTION, TURNOVER AND ACCEPTANCE A. Submits the following
requirements: a. Letter of Intent to turnover b. Technical documents
• HLURB approved subdivision plan
Receives, evaluates and checks the submitted documents
7 days
Sharmaine E. Bracia ESA-A
• As-built plan of water supply system
• Final Well Design, Test Results and other (if applicable)
• Electro-Mechanical equipment, drawings, manual, test result and other (if applicable)
c. Legal documents(if applicable)
• NWRB Water Permit
• Deed of donation
• TCT of the subdivision lot
• Certificate of Registration (SEC/DTI)
• Authority of the authorized signatory to the MOA
• And other documents that maybe required by the District, as stipulated in the subdivision policy
d. Certificate of Non encroachment e. Hydro testing Result B. Conforms and attests in the MOA C. Payment of Fee for the following:
• Inspection and monitoring
• Disinfection and flushing (Water loss and chlorine)
• Interconnection (labor)
• Source Development Share (SDS)
Joint inspection of the completed water supply system. (In case that it is not in accordance with the Districts’ standards and specifications, interconnection will be suspended until all the defects are corrected) Issuances of Schedule of Fees (SOF)
2 hours
1 minute
Jose L. Robredo PPDO-A
Sharmaine E. Bracia
ESA-A
Fees will depend on actual computation
D. Payment of Schedule of Fees (SOF)
a. Presents SOF b. Tenders Payment (Cash or Check) c. Gets the original copy of OR,
Schedule of Fees presented and change, if any
Receives Schedule of Fees and encodes name of the payee in the OR Receives cash or check and encodes the amount paid, prints and signs OR Issues original copy of the OR, Schedule of Fees presented and change, if any
1 minute
1 minute
2 minutes
Erma B. De Padua U/CSO-B
Reliever:
Nemesio A. Candelaria, Jr. U/CSA-A
Jan Michelle J. Belibor U/CSA-C
Hazel A. Bolante CBA-A
E. Posting of Surety Bond Prepare and issuance of turnover/ acceptance
1 day Jose L. Robredo PPDO-A
Note: *The processing time is for one (1) client being served at one time.
END OF TRANSACTION
6 TREEPLANTING AND SPEAKING ENGAGEMENT REQUEST ENVIRONMENT AND WATER RESOURCES DIVISION (EWRD)
A. CASE I. TREEPLANTING REQUEST Schedule of Availability of Service: Monday to Friday 8:00 AM - 12:00 NN, 1:00 PM – 5:00 PM Who May Avail of Service: Schools (Elementary & High School), Colleges, Universities, Agencies & Organizations Duration: Thirty-one (31) minutes * What are the Requirements: Letter Request Program
HOW TO AVAIL OF SERVICES:
STEP CUSTOMER / CLIENT SERVICE PROVIDER DURATION
OF ACTIVITY PERSON IN-CHARGE FEES AND CHARGES
1 Receives approved letter request from Office of the General Manager (OGM)
Receives and Checks letter request. Forwards the request to personnel in-charge
1 minute Vicente A. D. Rubio DMA
2 Contacts customer /client to discuss further details of the tree planting activity Discuss details with Section Head
30 minutes Ma. Catherina P. Conde Forest Ranger
Note: *The processing time is for one (1) client being served at one time.
END OF TRANSACTION
B. CASE II. SPEAKING ENGAGEMENT REQUEST Schedule of Availability of Service: Monday to Friday 8:00 AM - 12:00 NN, 1:00 PM – 5:00 PM Who May Avail of Service: Schools (Elementary & High School), Colleges, Universities, Agencies & Organizations Duration: Forty-one (41) minutes * What are the Requirements: Letter Request
Program
HOW TO AVAIL OF SERVICES:
STEP CUSTOMER / CLIENT SERVICE PROVIDER DURATION
OF ACTIVITY PERSON IN-CHARGE FEES AND CHARGES
1 Receives approved letter request from Office of the General Manager (OGM)
Receives and Checks letter request Forwards the request to personnel In-charge
1 minute Vicente A. D. Rubio DMA
2 Contacts customer/client to discuss further details of the speaking engagement Discuss details with DMA
30 minutes Ariel S. Esteban CRA-B
Pedro B. Prima Jr. Forestry Assistant B
Paulino S. San Lorenzo
W/SMM-C
3 Contacts customer /client for confirmation
10 minutes Ariel S. Esteban CRA-B
Pedro B. Prima Jr.
Forestry Assistant B
Paulino S. San Lorenzo W/SMM-C
Note: *The processing time is for one (1) client being served at one time.
END OF TRANSACTION
7 NEW WATER SERVICE CONNECTION APPLICATION CUSTOMER SERVICES DIVISION (CSD), CUSTOMER ACCOUNTS DIVISION (CAD) AND WATER DISTRIBUTION & RESTORATION DIVISION (WDRD)
Schedule of Availability of Service: MONDAY to FRIDAY 8:00 AM – 5:00 PM (NO NOON BREAK) Who May Avail of Service: Customers Duration: Seven (7) working days as per EODB EGSD (RA No. 11032) WITH CONCRETE CUTTING/BREAKING: Five (5) Hours, Forty-nine (49) Minutes * WITHOUT CONCRETE CUTTING/BREAKING: Four (4) Hours, Forty-nine (49) Minutes * What are the Requirements: Filled-up New Water Service Connection Application (NWSCA) with attached:
• Any valid I.D. w/ picture of the applicant or his/her authorized representative and three specimen signatures;
• Any valid I.D. w/ picture of the Lot Owner or his/her authorized representative and three specimen signatures;
• Any of the following Proof of Ownership -Original Certificate of Title (OCT) -Transfer Certificate of Title (TCT) Tax Declaration (TD), latest or current year -Deed of Sale w/ OCT, TCT or TD in the name of the previous owner -Contract to Sell (for Subdivisions only) -Deed of Donation w/ OCT, TCT or TD in the name of the Donor -Original Certificate of Award for “Urban Poor” Project Sites
Water Service Connection Terms and Conditions (WSCTC) Official Receipt of Payment Permits (if applicable)
HOW TO AVAIL OF SERVICES:
STEP CUSTOMER / CLIENT SERVICE PROVIDER DURATION
OF ACTIVITY PERSON IN-CHARGE FEES AND CHARGES
1 Applies for new water service connection Submits New Water Service Connection Application (NWSCA)
Handover New Water Service Connection Application (NWSCA) to the customer Receives and checks customer’s data in the NWSCA Issues Follow-up Slip (FUS) Form Conducts ocular site inspection Assigns customer account number in the NWSCA Approves NWSCA Encodes customer’s account number
1 minute
10 minutes
60 minutes
1 minute
1 minute
Maria Jesusa L. Nieves U/CSA-D
Maria Jesusa L. Nieves
U/CSA-D
Alex DS. Morales U/CSO-A
Ricardo B. Felix III DMA-CSD
Maria Jesusa L. Nieves
U/CSA-D
2 Presents FUS and processes NWSCA Receives, records and encodes NWSCA from CSD Conducts Engineering survey; Prepares Sketch Service Connection Location and Summary of Materials and Charges/Fee Prepares and submits Application for Excavation permit (if applicable)
1 minute
60 minutes
10 minutes
Wilson S. Imperio CP-C
Jose V. Ulanday
W/SMF Dalmacio A. Concan
W/SMM-A Dennis Andre P. Perez
CP-B
Salvador S. Sato III CP-B
Fees will depend on actual computation
Conducts briefing/orientation to applicant, signs WSCTC Approves WSCTC and advises applicant for notarization of WSCTC
15 minutes
1 minute
Sebastian D. Sandrino W/SMH
Noel A. Martinez, Jr.
OIC-DMA
3 Tenders Payment of Schedule of Fees:
a. Presents WSCTC/NWSCA b. Tenders payment (cash or check) c. Gets the original copy of the
official receipt, document presented and change, if any
Receives the WSCTC/NWSCA a. Encodes the name of the payee in the
official receipt b. Receives cash or check and encodes
the amount paid c. Prints and signs official receipt
Issues original copy of the official receipt, document presented and change, if any
1 minute
1 minute
2 minutes
Erma B. De Padua U/CSO-B
Reliever:
Nemesio A. Candelaria, Jr. U/CSA-A
Jan Michelle J. Belibor U/CSA-C
Hazel A. Bolante CBA-A
4 Customer signs MR and fills-up CFF Receives and records paid WSCTC and attaches RIS, MR and CFF Conducts concrete cutting and breaking works Conducts installation of new water service connection
5 minutes
60 minutes
120 minutes
Wilson S. Imperio CP-C
Eduardo P. Nellasca
John Caesar M. Ignacio W/SMM-C
Richard Gregorio L. Ardevela
W/SMM-B
Jose C. Alarcon Rolly P. Garcera
W/SMM-B
Note: *The processing time is for one (1) client being served at one time.
END OF TRANSACTION
8 REOPENING OF WATER SERVICE CONNECTION WITHIN FORTY-EIGHT (48) HOURS - SAME METER CUSTOMER SERVICES DIVISION (CSD), CUSTOMERS ACCOUNTS DIVISION (CAD) AND WATER DISTRIBUTION & RESTORATION DIVISION (WDRD)
Schedule of Availability of Service: MONDAY to FRIDAY 8:00 AM – 5:00 PM (NO NOON BREAK) Who May Avail of Service: Customers Duration: Seventeen (17) Minutes * What are the Requirements: Official Receipt (OR)
HOW TO AVAIL OF SERVICES:
STEP CUSTOMER / CLIENT SERVICE PROVIDER DURATION
OF ACTIVITY PERSON IN-CHARGE FEES AND CHARGES
1 Verifies Accounts Payable Issues Statement of Account 1 minute Silve B. Cao U/CSA-E
2 Pays Water Bills:
a. Presents Water Bill b. Tenders Payment (Cash or Check) c. Gets the Original Copy of the
Official Receipt and Change, if any
Receives the Water Bill a. Encodes the Name of the Payee in
the Official Receipt b. Receives cash or check and
encodes the amount paid c. Prints and signs official receipt
Issues original copy of the official receipt and change, if any
1 minute
1 minute
2 minutes
Alfredo V. Villanea, Jr. CP-B
Jan Michelle J. Belibor U/CSA-C
Enrique I. Alvarez CAA
Linus S. Uvero U/CSA-A
Nemesio A. Candelaria, Jr. U/CSA-A
Reliever: Tyrone Mar A. Abundo
CP-B Hazel A. Bolante
CBA-A Shiela Mae P. Castillo
CP-C Aura Mae D. Perez
CBA
3 Presents OR Prepares and forwards A/IO to WDRD 1 minute Silve B. Cao U/CSA-E
4 Customer signs A/IO and fills up CFF Receives and records A/IO from CSD, attach CFF Conducts reopening of water service connection
1 minute
10 minutes
Juan Jesus SD. Villegas III CP-C
Elvin D. Aserado
W/SMM-B
Joelouie S. Bunso Arnel L. Arcilla
W/SMM-C
Note: *The processing time is for one (1) client being served at one time.
END OF TRANSACTION
9 RECONNECTION OF WATER SERVICE CONNECTION AFTER FORTY-EIGHT (48) HOURS TO SIXTY (60) DAYS CUSTOMER SERVICES DIVISION (CAD), CUSTOMER ACCOUNTS DIVISION (CAD) AND WATER DISTRIBUTION &RESTORATION DIVISION (WDRD)
Schedule of Availability of Service: MONDAY to FRIDAY 8:00 AM to 5:00 PM (NO NOON BREAK) Who May Avail of Service: Customer Duration: Thirty-five (35) Minutes * What are the Requirements: Official Receipt (OR) of payment and Application for Reconnection (AFR)
HOW TO AVAIL OF SERVICES:
STEP CUSTOMER / CLIENT SERVICE PROVIDER DURATION
OF ACTIVITY PERSON IN-CHARGE FEES AND CHARGES
1 Verifies Accounts Payable Checks customer’s record/data and issues statement of account if applicable
1 minute Silve B. Cao U/CSA-E
2 Pays Water Bill: a. Presents Water Bill b. Tenders Payment (Cash or
Check) c. Gets the Original Copy of the
Official Receipt and change, if any
Receives the Water Bill a. Encodes the Name of the Payee in
the Official Receipt b. Receives cash or check and
encodes the amount paid c. Prints and signs official receipt
Issues original copy of the official receipt and change, if any
Prepares Application for Reconnection
1 minute
1 minute
2 minutes
5 minutes
Alfredo V. Villanea, Jr. CP-B
Jan Michelle J. Belibor U/CSA-C
Enrique I. Alvarez CAA
Linus S. Uvero U/CSA-A
Nemesio A. Candelaria, Jr. U/CSA-A
Reliever:
Tyrone Mar A. Abundo CP-B
Hazel A. Bolante CBA-A
Shiela Mae P. Castillo CP-C
Aura Mae D. Perez CBA
Silve B. Cao
U/CSA-E
3 Presents Application for Reconnection (AFR)
Verification for Illegal Connection Checks and signs AFR Approves and signs AFR
2 minutes
1 minute
1 minute
Teejay Altair A. Tormes U/CSA-B
Cherry Grace R. Regmalos
OIC-Disconnection & Reconnection Section
ICO-A
Ricardo B. Felix III DMA, CSD
4 Pays Reconnection Fee a. Presents AFR
b. Tenders Payment for Reconnection and Arrears, if any (Cash or Check)
c. Gets the Original Copy of the Official receipt and Change, if any
Receives the AFR a. Encodes the Name of the Payee in
the Official receipt b. Receives cash or check and
encodes the amount paid c. Prints and signs official receipt
Issues original copy of the official receipt and change if any
1 minute
1 minute
2 minutes
Erma B. De Padua
U/CSO-B
Reliever: Nemesio A. Candelaria, Jr.
U/CSA-A Jan Michelle J. Belibor
U/CSA-C
Hazel A. Bolante CBA-A
₱500.00
5 Customer signs A/IO and fills up CFF Receives, records and encodes paid AFR of water service connection; prepare RIS and attach CFF Conducts reconnection of water service connection
2 minutes
15 minutes
Juan Jesus SD. Villegas III CP-C
Joel A. Velasco W/SMM-B
Gregorio Barro Eugenio P. Sabalboro
W/SMM-C
Note: *The processing time is for one (1) client being served at one time.
END OF TRANSACTION
10 RECONNECTION OF WATER SERVICE CONNECTION AFTER SIXTY (60) DAYS FROM DISCONNECTION CUSTOMER SERVICES DIVISION (CSD), CUSTOMER ACCOUNTS DIVISION (CAD) AND WATER DISTRIBUTION & RESTORATION DIVISION
Schedule of Availability of Service: MONDAY to FRIDAY 8:00 AM to 5:00 PM (NO NOON BREAK) Who May Avail of Service: Customers Duration: Seven (7) working days as per EODB EGSD (RA No. 11032) With Concrete Cutting / Breaking: Six (6) Hours, Seventeen (17) Minutes * Without Concrete Cutting / Breaking: Five (5) Hours, Seventeen (17) Minutes * What are the Requirements: Official Receipt (OR) of Settled Water Bill Official Receipt (OR) of Reconnection Fee Application for Reconnection (AFR)
HOW TO AVAIL OF SERVICES:
STEP CUSTOMER / CLIENT SERVICE PROVIDER DURATION
OF ACTIVITY PERSON IN-CHARGE FEES AND CHARGES
1 Verifies Accounts Payable And Issues A/IO Inspection
Checks customer’s record/data and issues statement of account if applicable Prepares A/IO /Issues Follow-up Slip Conducts ocular site inspection
1 minute
2 minutes
60 minutes
Silve B. Cao U/CSA-E
Marianne Kae R. Sambo
U/CSA-E
Alex DS. Morales SU/CSO
2 Pays Water Bill: a. Presents Water Bill b. Tenders Payment (Cash or
Check) c. Gets the Original Copy of the
Official Receipt and Change, if any
Receives the Water Bill a. Encodes the Name of the Payee in
the Official Receipt b. Receives cash or check and
encodes the amount paid c. Prints and signs official receipt
Issues original copy of the official receipt and change, if any
Prepares Application for Reconnection
1 minute
1 minute
2 minutes
2 minutes
Alfredo V. Villanea, Jr. CP-B
Jan Michelle J. Belibor U/CSA-C
Enrique I. Alvarez CAA
Linus S. Uvero U/CSA-A
Nemesio A. Candelaria, Jr. U/CSA-A
Reliever: Tyrone Mar A. Abundo
CP-B Hazel A. Bolante
CBA-A Shiela Mae P. Castillo
CP-C Aura Mae D. Perez
CBA
Silve B. Cao U/CSA-E
3 Presents Application for Reconnection (AFR)
Verification for Illegal Connection Checks and signs AFR Approves and signs AFR
2 minutes
1 minute
1 minute
Teejay Altair A. Tormes U/CSA-B
Cherry Grace R. Regmalos
OIC-Disconnection & Reconnection Section
ICO-A
Ricardo B. Felix III DMA, CSD
4 Pays Reconnection Fee a. Presents AFR b. Tenders Payment for
Reconnection and Arrears, if any (Cash or Check)
c. Gets the Original Copy of the Official receipt and Change, if any
Receives the AFR
a. Encodes the Name of the Payee in the Official receipt
b. Receives cash or check and
encodes the amount paid c. Prints and signs official receipt
issues original copy of the official receipt and change if any
1 minute
1 minute
2 minutes
Erma B. De Padua U/CSO-B
Reliever:
Nemesio A. Candelaria, Jr. U/CSA-A
Jan Michelle J. Belibor U/CSA-C
Hazel A. Bolante CBA-A
₱500.00
5 Customer signs MR and fills up CFF Conducts concrete cutting/ breaking works upon receipt of paid AFR and Excavation Permits Reconnects water service connection
60 minutes
4 hours
John Caesar M. Ignacio W/SMM-C
Eduardo B. Nellasca, Jr. W/SMM-C
Joel A. Velasco
W/SMM-B Eugenio P. Sabalboro
Gregorio Barro W/SMM-C
Note: *The processing time is for one (1) client being served at one time.
END OF TRANSACTION
11 APPLICATION FOR RETAPPING OF WATER SERVICE CONNECTION CUSTOMER SERVICES DIVISION (CSD), CUSTOMER ACCOUNTS DIVISION (CAD) AND WATER DISTRIBUTION & RESTORATION DIVISION (WDRD)
Schedule of Availability of Service: MONDAY to FRIDAY 8:00 AM to 5:00 PM (NO NOON BREAK) Who May Avail of Service: Customers Duration: Seven (7) working days as per EODB EGSD (RA No. 11032) With Concrete Cutting / Breaking: Five (5) Hours, Twenty-five (25) Minutes * Without Concrete Cutting / Breaking: Four (4) Hours, Twenty-five (25) Minutes * What are the Requirements: Application for Retapping of Water Service Connection (ARWSC) Assignment/Implementation Order (A/IO)
HOW TO AVAIL OF SERVICES:
STEP CUSTOMER / CLIENT SERVICE PROVIDER DURATION
OF ACTIVITY PERSON IN-CHARGE FEES AND CHARGES
1 Applies for Retapping of Water Service Connection
Verifies customer’s records and prints Assignment/Implementation Order (A/IO) Conducts ocular site inspection and verifies violation, if any, of the MNWD Utilities Rules and Regulations (URR) Forwards A/IO to WDRD Receives A/IO from CSD Conducts Engineering Survey; Prepares Sketch Service Connection Location and Summary of Materials and Charges/ Fee Prepares and submits Application for Excavation Permit (if applicable) Checks and signs ARWSC Approves ARWSC
2 minutes
60 minutes
1 minute
1 minute
60 minutes
10 minutes
1 minute
1 minute
Maria Jesusa L. Nieves U/CSA-D
Alex DS. Morales
SU/CSO
Maria Jesusa L. Nieves U/CSA-D
Wilson S. Imperio
CP-C
Jose V. Ulanday W/SMF
Dalmacio A. Concan W/SMM-A
Dennis Andre P. Perez CP-B
Salvador S. Sato III
CP-B
Sebastian Sandrino WSMH
Noel A. Martinez, Jr.
OIC-DMA
Fees will depend on actual computation
2 Pays Water Service Connection Retapping’s Summary of Fees;
a. Presents ARWSC
b. Tenders Payment (Cash or Check)
c. Get the original copy of the
official receipt, document presented and change, if any
Receives the ARWSC a. Encodes the name of the payee in the
official receipt b. Receives cash or check and encode
the amount paid c. Prints and signs official receipt
Issues original copy of the official receipt, document presented and changes, if any
1 minute
1 minute
2 minutes
Erma B. De Padua U/CSO-B
Reliever:
Nemesio A. Candelaria, Jr. U/CSA-A
Jan Michelle J. Belibor U/CSA-C
Hazel A. Bolante CBA-A
3 Customer signs MR and fills-up CFF
Receives the ARWSC Conducts Concrete cutting and breaking works Conducts Retapping of water service connection
5 minutes
60 minutes
120 minutes
Wilson S. Imperio CP-C
Eduardo P. Nellasca
John Caesar M. Ignacio W/SMM-C
Richard Gregorio L. Ardevela
W/SMM-B Rommel Indicio
W/SMM-C Jose A. Alarcon
W/SMM-C
Note: *The processing time is for one (1) client being served at one time.
END OF TRANSACTION
12 OTHER SERVICES GENERAL SERVICES, PROPERTY AND SUPPLY MANAGEMENT DIVISION
A. WATER SALES THRU LORRY Schedule of Availability of Service: MONDAY to FRIDAY 7:00 AM – 4:00 PM Who May Avail of Service: MNWD Customers Duration: Three (3) Minutes * What are the Requirements: None
HOW TO AVAIL OF SERVICES:
STEP CUSTOMER / CLIENT SERVICE PROVIDER DURATION
OF ACTIVITY PERSON IN-CHARGE FEES AND CHARGES
1 Tenders Payment (Cash) Receives cash and fills up water containers
3 minutes Nestor G. San Luis Driver
Bonifacio B. Besinio HAS
Note: *The processing time is for one (1) client being served at one time.
END OF TRANSACTION
Note: Conducted in the nearby municipalities of Magarao, Canaman, Gainza and Camaligan
B. WATER SALES TO PRIVATE WATER LORRY Schedule of Availability of Service: MONDAY to FRIDAY 7:00 AM – 4:00 PM Who May Avail of Service: MNWD Customers Duration: Thirty-Six (36) Minutes * What are the Requirements: None
HOW TO AVAIL OF SERVICES:
STEP CUSTOMER / CLIENT SERVICE PROVIDER DURATION
OF ACTIVITY PERSON IN-CHARGE FEES AND CHARGES
1 Secures Order of Payment Issues Order of Payment 1 minute Sheila C. Esquejo Administration Services Aide
2 Payment of Order of Payment (OP)
a. Presents OP b. Tenders Payment (Cash or Check) c. Gets the original copy of OR,
Order of Payment presented and change, if any
Receives OP and encodes name of the payee in the OR
Receives cash or check and encodes the amount paid, prints and signs OR
Issues original copy of the OR, OP presented and change, if any
1 minute
1 minute
2 minutes
Erma B. De Padua U/CSO-B
Reliever:
Nemesio A. Candelaria, Jr. U/CSA-A
Jan Michelle J. Belibor U/CSA-C
Hazel A. Bolante CBA-A
3 Presents Official Receipt Records collection from water lorry sales 1 minute
Sheila C. Esquejo Administration Services Aide
4 Loading of water in lorry tank Recording of water consumption 30 minutes Guard on Duty
Note: *The processing time is for one (1) client being served at one time.
END OF TRANSACTION
C. OTHER SALES (Bidding Documents) Schedule of Availability of Service: MONDAY to FRIDAY 7:00 AM – 4:00 PM Who May Avail of Service: MNWD Customers Duration: Fifteen (15) Minutes * What are the Requirements: None
HOW TO AVAIL OF SERVICES:
STEP CUSTOMER / CLIENT SERVICE PROVIDER DURATION
OF ACTIVITY PERSON IN-CHARGE FEES AND CHARGES
1 Secures Order of Payment Issues Order of Payment 1 minute Marivic A. Lillo Procurement Analyst-A
Venus Solano Procurement Assistant-A
2 Payment of Order of Payment (OP)
a. Presents OP b. Tenders Payment (Cash or Check) c. Gets the original copy of OR,
order of payment presented and change, if any
Receives OP and encodes name of the payee in the OR
Receives cash or check and encodes the amount paid, prints and signs OR
Issues original copy of the OR, OP presented and change, if any
1 minute
1 minute
2 minutes
Erma B. De Padua U/CSO-B
Reliever: Nemesio A. Candelaria, Jr.
U/CSA-A Jan Michelle J. Belibor
U/CSA-C Hazel A. Bolante
CBA-A
3 Presents OR Issuance of Bidding Document 10 minutes Marivic A. Lillo Procurement Analyst-A
Venus Solano Procurement Assistant-A
Note: *The processing time is for one (1) client being served at one time.
END OF TRANSACTION
D. WATER METER TESTING / CERTIFICATION Schedule of Availability of Service: MONDAY to FRIDAY 7:00 AM – 4:00 PM Who May Avail of Service: MNWD Customers Duration: One (1) Day, Fifty (50) Minutes * What are the Requirements: None
HOW TO AVAIL OF SERVICES:
STEP CUSTOMER / CLIENT SERVICE PROVIDER DURATION
OF ACTIVITY PERSON IN-CHARGE FEES AND CHARGES
1 Submits Letter Request for Calibration / Certification.
Receives and Records Letter Request. 1 day Maria Teresa N. Cornelio CP-C
2 Secures Order of Payment Prepares Order of Payment 5 minutes
Jeric B. Pacheco UW-A
3 Payment of Order of Payment (OP)
a. Presents OP b. Tenders Payment (Cash or
Check) c. Gets the original copy of OR,
Order of Payment presented and change, if any
Receives OP and encodes name of the payee in the OR Receives cash or check and encodes the amount paid, prints and signs OR Issues original copy of the OR, OP presented and change, if any
1 minute
1 minute
2 minutes
Erma B. De Padua U/CSO-B
Reliever: Nemesio A. Candelaria, Jr.
U/CSA-A Jan Michelle J. Belibor
U/CSA-C Hazel A. Bolante
CBA-A
4 Presents Official Receipt and Water Meter.
a. Tests Water Meter b. Prepares Certificate
30 minutes
10 minutes
Francisco C. Cape Plumber C
Jeric B. Pacheco
UW-A
5 Secures Test Results Issues Test Result / Certification 1 minute Jeric B. Pacheco UW-A
Note: *The processing time is for one (1) client being served at one time.
END OF TRANSACTION
FEEDBACK, REDRESS AND COMPLAINT MECHANISMS
Please let us know how we have served you
by doing any of the following:
Accomplish our feedback form available in the Office and put in the drop box at the
Mamamayan Muna Action Center.
Send your feedback through e-mail: [email protected] or call our hotline:
(054) 473-7813, 473-2040, 473-8438 or telefax: (054) 472-1685.
Talk to our OFFICER OF THE DAY.
If you are not satisfied with our services, your written/verbal complaints shall immediately
be attended to by the Officer of the Day at the Public Service Assistance Complaints Desk.