Prepackaged OfferingsOur Services Delivery Program offerings leverage our proven Citrix methodology, coupled with extensive field experience to help you take each project through the critical steps from inception to operation.

We’ll give you the tools and knowledge to make sure your projects are properly planned and designed before implementation begins so that the end result minimizes risk and delivers maximum business impact.

For more information, visit citrix.com/partnerservices

New Services Delivery Kits for Citrix Cloud & Networking launching later in 2017!

Phase: Define Design Manage Assess Deploy

Assess

Assess

Deploy

Deploy

Design

Solution Phase Description

Virtualization

XenApp/XenDesktop Infrastructure Assessment: Evaluates the technical infrastructure and business processes as they relate to successfully delivering applications and desktops using Citrix solutions. Consists of interactive sessions with client personnel to discuss characteristics of the technical environment and related business processes while sharing proven best practices and field experiences.

XenApp/XenDesktop Issue Resolution: Addresses identified issues with the Citrix environment (potentially after an Infrastructure Assessment) based on prioritization of business impact and resolution urgency. Thoroughly document the issues, resolution, and additional steps that should be taken as a result of the engagement.

XenApp/XenDesktop Design: Gather business requirements for desktop virtualization, then define and document the design of a Citrix Virtualization infrastructure.

XenDesktop Core Build: Assist in building the core XenDesktop/XenApp environment including the required backend resources. Core components include Delivery Controllers, StoreFront or Web Interface Servers, SQL Server data store, Licensing Server, and remote access. Additionally, desktop and/or server images will be installed and configured leveraging Citrix Provisioning Technologies.

XenDesktop Pilot Deployment: Assist in leveraging the FlexCast Delivery Technologies that meet your customer’s business and technical requirements. This engagement is multi-phase and varies in length depending on project complexity. The objective is to get as many users into a production environment quickly and safely. Achieving this objective involves conducting review sessions to gather requirements, validating use cases, designing the environment to support each use case, conducting environment and user testing, and deploying the environment to a limited number of users in a pilot capacity.

DEFINE

ASSESS

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DESIGNDEPLOY

Citrix Services Delivery Program

Citrix.com

of customers chose Citrix Consulting due to their technical expertise177 or higher reduction in

project duration by customers with Citrix Consulting140 of customers have seen

a return on investment in six months or less153

Customers overwhelmingly trust Citrix Consulting with mission critical deployments.

Now partners can take advantage of the same benefits that has made Citrix a trusted advisor.

Dedicated to helping you deliver the full value of Citrix Services and solutions to your customers. Through the Citrix Services Delivery Program, you’ll have access to proven Citrix documentation, tools, and Citrix experts so you can confidently exceed your customers’ expectations.

Exclusive Benefits Start now and become a Certified Services Delivery Partner to receive the following benefits:

Elevated Support Entitlement Receive access to a unique Priority queue whenever you reach out to Citrix Support.

Advanced Services Training Advanced training designed to give you the same skills and knowledge as our in-house consultants.

Designation as a Tier One Delivery Partner We’ll recommend you to customers based on the NPS scores you receive on Partner Services you deliver.

Membership in our Virtual Bench Capture more business! We’ll send customers your way whenever we have excess demand for services we cannot satisfy, or when we lack the expertise with third party integration that a customer may need.

Preferred Pricing You’ll receive a 33% discount on Partner Services you deliver.

Citrix Services Delivery Program

1 - Source: TechValidate Survey (Citrix Sponsored, Internal), 2014

Services Delivery KitDocumentation specific to the service you are providing, such as scope documents, “best of” customer deliverables, field deliverable templates, whitepapers, scripts, etc. All the tools you need to quickly and confidently deliver the services your customers need.

“How-to” eLearningTraining focused on how to successfully engage customers, execute services, and drive additional revenue.

Citrix AssistanceA life line that will allow you to engage Citrix consulting to help solve your toughest questions or design challenges.

Here’s what you get with our Citrix Services Delivery Program:

Citrix.com