city council meeting date: agenda report agenda …

CITY COUNCIL MEETING DATE: 02/16/2021 AGENDA REPORT AGENDA HEADING: Regular Business

AGENDA TITLE: Consideration and possible action to review results of the RPV Citizen Satisfaction Survey. RECOMMENDED COUNCIL ACTION:

(1) Receive and file a summary of the results of the RPV Citizen Satisfaction Survey.

FISCAL IMPACT: None

Amount Budgeted: N/A Additional Appropriation: N/A Account Number(s): N/A

ORIGINATED BY: Megan Barnes, Senior Administrative Analyst Jesse Villalpando, Senior Administrative Analyst REVIEWED BY: Karina Bañales, Deputy City Manager

APPROVED BY: Ara Mihranian, AICP, City Manager ATTACHED SUPPORTING DOCUMENTS:

A. November 17, 2020 staff report B. Data summary (page B-1) C. Public comments (page C-1)

BACKGROUND: On November 17, 2020, the City Council approved a final list of questions for a citizen satisfaction survey in support of City Council Goal No. 66. For background, see the November 17 staff report (Attachment A). The RPV Citizen Satisfaction Survey went live on SurveyMonkey.com on December 21 and was mailed to 15,332 residential addresses in Rancho Palos Verdes in early January 2021. In addition to a social media and email listserv campaign, the survey was promoted in the media via a press release, on RPVtv and with banners hung at major City intersections for several weeks.

1

https://rpv.granicus.com/MetaViewer.php?view_id=5&clip_id=3769&meta_id=88099

By the January 25 deadline, the City received 1,504 (2,882 received minus 1,378 invalid responses = 1,504) responses online and another approximately 1,500 in the mail. More than 20 staff members from the City Manager’s Office and the Recreation and Parks Department manually entered the print responses into SurveyMonkey so they could be analyzed with the online responses. Because an RPV address was required, for the analysis, Staff excluded respondents who did not provide an RPV address, bringing the total to 2,341 survey responses. Each Thursday in January, Staff conducted a raffle prize drawing to select 10 random gift card winners. Due to the very high volume of surveys the City received in the mail just before the January 25 deadline, Staff decided to conduct an additional raffle drawing, bringing the total number of winners to 50. Staff continues to contact winners to verify residency and, as of the writing of this report, has distributed 30 $25 gift cards to RPV restaurants and personal care services businesses impacted by COVID-19-related closures. Tonight’s report includes a summary of highlights from the survey results. A more detailed summary is included as Attachment B, excluding responses to open-ended questions. An online version of the detailed summary, including responses to open-ended questions, can be accessed at the following link: https://www.surveymonkey.com/results/SM-957TZS7K9/ The City Council can use the data collected through the Citizen Satisfaction Survey when setting goals at the upcoming City Council Goals Workshop on February 22 and to help guide future policymaking. The data has also been shared with department heads and City Staff. In addition to collecting feedback on customer service and policy issues, the survey provided an avenue for residents who might not otherwise contact the City to ask questions and share specific concerns with Staff. Staff is following up with these inquiries. Supplemental public comments regarding the survey are included in this report as Attachment C. DISCUSSION: Print vs. Online Responses Of the 2,341 survey respondents, 58.9% took the survey in print and 41.1% took the survey online. Print respondents tended to be older than those who took the survey online, with half, age 71 and older, compared to 16% of online respondents. The highest represented age group for online respondents was 51-60 at 29.8%. Print respondents tended to have lived in RPV longer than those who took the survey online, with more than half having lived in the City for more than 30 years, compared to 27% of online respondents. Slightly more men took the survey online than women, while slightly more

2

https://www.surveymonkey.com/results/SM-957TZS7K9/

women took the survey in print than men. Racial data was largely consistent among both print and online respondents. General Questions The overwhelming majority of respondents (95%) rated the overall quality of life in Rancho Palos Verdes as “good” or “excellent,” with 63.9% reporting quality of life in the City “stayed about the same” in the past few years. Almost 60% of respondents rated the overall condition of the City’s public infrastructure as “good.” The top five most serious concerns respondents said they would like to see the City do something about were:

1. Crime 2. Wildfire prevention/emergency preparedness 3. COVID-19 pandemic 4. Conservation/open space preservation 5. Impacts to neighborhoods of visitors to parks and trails

Q2 1: How would you rate the overall quality of life in Rancho Palos Verdes?

Answer Choices Percentage Number of Responses

Very Poor 0.17% 4

Poor 0.34% 8

Fair 4.44% 103

Good 45.63% 1,059

Excellent 49.42% 1,147

TOTAL 2,321

Q3 2: In the last few years, do you think the quality of life in Rancho Palos Verdes has gotten better, gotten worse, or stayed about the same?

3


Far Worse 1.73% 40

Worse 18.51% 429

Stayed About the Same

63.93% 1,482

Better 14.02% 325

Far Better 1.81% 42

TOTAL 2,318

Q4 3: Please rate the overall condition of the City’s public infrastructure (streets, sidewalks, medians, traffic signs and signals, etc.):

4


Very Poor 0.99% 23

Poor 4.09% 95

Fair 22.14% 514

Good 59.56% 1,383

Excellent 13.22% 307

TOTAL 2,322

Customer Service at City Hall About 40% of respondents reported having interacted with City Staff in the past year. The percentage of respondents who rated Staff’s service as “good” or “excellent” across the following categories was: Courteousness: 83.51% Timeliness: 69.52% Knowledge: 77.16% Helpfulness: 71.94% Overall, 44.15% of respondents said they were “very satisfied” interacting with City Staff, followed by “somewhat satisfied” at 27.65%. Q7 2: If you answered “yes” to the previous question, please rate the following aspects of the service provided by City staff you have dealt with:

5

Courteousness

Answer Choices:

Very Poor Poor Fair Good Excellent Total

Percentage 0.95% 2.85% 12.68% 37.42% 46.09%

Number of responses

9 27 120 354 436 946

Timeliness

Answer Choices:


Percentage 4.49% 6.74% 19.25% 36.04% 33.48%

Number of responses

42 63 180 337 313 935

Knowledge

Answer Choices:


Percentage 1.81% 5.34% 15.69% 40.66% 36.50%

Number of responses

17 50 147 381 342 937

Helpfulness

Answer Choices:


Percentage 4.99% 6.59% 16.47% 34.43% 37.51%

Number of responses

47 62 155 324 353 941

City Government The top five issues respondents said they would like to see the City Council pay more attention to were:

1. Crime 2. Trails and open space 3. Traffic safety 4. Senior services 5. Environment/sustainability

The top three primary sources of information from which respondents said they find out about what’s happening in the City were:

1. Local news media 2. Word of mouth in the community 3. Social media

6

The top three methods of communication respondents said they preferred when receiving information from the City were:

1. Email 2. Print publications 3. Text message

Half of survey respondents said they “agree” or “strongly agree” that the City keeps them informed on what’s happening in RPV and their city government, while 37.11% said they “neither agree nor disagree,” and 12.48% said they “disagree” or “strongly disagree.” Q9 1: What kinds of issues would you like to see the City Council give more attention to? (check all that apply)

7

ANSWER CHOICES Percentage Number of Responses

Crime 41.57% 930

Trails and open space 38.49% 861

Traffic safety 31.34% 701

Senior services 28.39% 635

Environment/sustainability 26.73% 598

Beautification 23.42% 524

Housing/zoning/development laws 21.81% 488

Other (please specify) 20.38% 456

Education 19.40% 434

Public health/mental health 15.56% 348

Portuguese Bend Landslide 15.24% 341

Youth services 14.98% 335

Economic development 13.05% 292

Economic development 11.85% 265

Social justice/inequity issues 10.51% 235

Housing affordability 10.06% 225

Pension reform 9.92% 222

Total 2,237

8

Q10 1: What are your primary sources of information to find out what’s happening in the City? (check all that apply)


Local news media 44.29% 1,004

Word of mouth in the community

41.60% 943

Social media 41.42% 939

City website 32.25% 731


City listservs 14.25% 323

City Council, commission or committee meetings

6.93% 157

RPVtv programming 5.96% 135

City Manager’s Weekly Administrative Report

5.82% 132

TOTAL 2,299

9

Q13 4: Do you feel that the City keeps you informed on what’s happening in RPV and your city government


Strongly Disagree 1.98% 45

Disagree 10.50% 239

Neither Agree nor Disagree 37.11% 845

Agree 44.75% 1,019

Strongly Disagree 1.98% 45

Disagree 10.50% 239

Strongly Agree 5.67% 129

TOTAL 2,277

Trails and Open Space The percentage of respondents who said they use City trails was 74.59%, and 63.89% said they find information on which City trails to use from living or having grown up in the City, or word of mouth.

10

Q19 4: How do you find information on which City trails to use?


Social media 8.06% 165

Lists of top hiking spots on the internet

9.53% 195

Word of mouth 25.42% 520

City website 10.31% 211

I grew up here/live here 38.47% 787


TOTAL 2,046

Sustainability and Conservation The top three general environmental concerns among respondents were:

1. Air pollution 2. Water pollution 3. Extreme weather

The top three local environmental concerns among respondents were:

1. Ocean/beach pollution 2. Impacts of chemical dumping off the coast 3. Wildfire hazard

11

The percentage of respondents who said they feel the City is doing enough to promote sustainability was 69.34%, and 56.92% said they were “interested” or “very interested” in having more of the electricity that powers their homes come from renewable sources.

Q27 6: Are you interested in having more of the electricity that powers your home

come from renewable sources, such as wind and solar?


Interested 30.18% 676

Very Interested 26.74% 599

Neither Interested nor Disinterested

19.87% 445

Not at all Interested 8.21% 184

I have a home solar system

8.13% 182

Not at all Interested 6.88% 154

TOTAL 2,240

12

Civic Center Planning More than half of survey respondents said they were “not at all familiar” with the current Civic Center Mast Plan project, and 57.97% said they “neither oppose nor favor” redevelopment of the Civic Center site. Twice as many respondents said they “favor” or “strongly favor” redevelopment of the Civic Center site than those who said they “oppose” or “strongly oppose” redevelopment. The top five amenities respondents said were likely to cause them to visit the Civic Center were:

1. Special event (such as Fourth of July) 2. Public performances at a small amphitheater 3. Hiking 4. Restaurant 5. City services (e.g. permits)

Q29 2: Do you favor or oppose the redevelopment of the Civic Center site?


Strongly Oppose 4.67% 101

Oppose 9.19% 199

Neither Oppose nor Favor

57.97% 1,255

Favor 23.14% 501

13

Strongly Favor 5.03% 109

TOTAL 9.19% 2,165

Q30 3: Please select the following the amenities that would likely cause you to visit

the Civic Center. (check all that apply)


Special Event (such as Fourth of July)

52.66% 1,130

Public Performances at Small Amphitheater

50.19% 1,077

Hiking 49.77% 1,068

Restaurant 47.20% 1,013

City Services (e.g. permits)

41.80% 897

Art, Educational or Historical Exhibit Space

36.30% 779

Sheriff’s Department Substation

30.20% 648

Public Meeting 28.38% 609

Emergency Operations Center

25.12% 539

Dog Park 24.09% 517

City Hall (specify) 22.41% 481

Playground 20.41% 438

Meet with City Staff 19.48% 418

14

Fire Department Station 18.27% 392

Meet with City Council Member

13.14% 282


Total 2,146

Emergency Preparedness In the Emergency Preparedness category, 82.85% of respondents said they did not have trouble obtaining or maintaining fire insurance in the past three years, and 16.68% said their home fire insurance rate increased by more than 7% in a one-year period. The percentage of respondents who reported having conducted personal and family preparedness activities and taken steps to reduce their risk of wildfire varied across the various activities and actions. However, across the actions taken to reduce wildfire risk, a higher percentage of respondents selected “have done.”

Q31 1: In the past THREE years, have you had difficulty in obtaining and/or

maintaining home FIRE insurance?


Yes 4.95% 112

No 82.85% 1,875

N/A 12.20% 276

Total: 2,263

15

Q32 2: In the past THREE years, has your home FIRE insurance rate increased more

than 7% in a one-year period?


Yes 16.68% 354

No 60.56% 1,285

N/A 22.76% 483

Total: 2,122

Public Safety Slightly more than half of survey respondents said they were “likely” or “very likely” to pay a portion of a cost with a neighborhood or homeowners association to purchase one or more neighborhood security cameras. Regarding services provided by the Lomita Sheriff’s Station, 34.99% of respondents said they were “somewhat satisfied” and 29.76% said they were “very satisfied.” One quarter of respondents said they were “neither satisfied nor dissatisfied.” The top three public safety concerns of respondents were:

1. Residential burglaries 2. Vehicle burglaries/thefts 3. Wildfire hazard

16

Q37 3: How satisfied are you with the services provided by the Lomita Sheriff’s Station?

ADA/Accessibility The overwhelming majority of respondents (97%) said they were not aware of any specific concerns, complaints or problems regarding access for persons with disabilities to any of the programs, services and activities provided by the City. Common open-ended responses for a question about what the City’s highest priority to improve accessibility for persons with disabilities should be included access to facilities, sidewalks, and transportation/help for seniors.

Q45 1: Are you aware of any specific concerns, complaints or problems regarding

access for persons with disabilities to any of the programs, services and activities

provided by the City?

17


Yes 97.01% 2,145

No 2.99% 66

Total: 2,211

ADDITIONAL INFORMATION: Staff purchased a one-year subscription Team Premier Plan subscription to SurveyMonkey for the purpose of conducting the Citizen Satisfaction Survey. If the City Council wishes to conduct additional follow-up surveys that are more topic specific, the subscription is active through November 2021. CONCLUSION: Staff recommends the City Council receive and file the summary of survey results contained in this report. The City Council can then use this information when crafting goals during the City Council Goals Workshop on February 22.

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Rancho Palos Verdes Citizen Satisfaction Survey

1 / 62

0.17% 4

0.34% 8

4.44% 103

45.63% 1,059

49.42% 1,147

Q2 1. How would you rate the overall quality of life in Rancho PalosVerdes?

Answered: 2,321 Skipped: 20

TOTAL 2,321

Very Poor

Poor

Fair

Good

Excellent

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

Very Poor

Poor

Fair

Good

Excellent

B-1


2 / 62

1.73% 40

18.51% 429

63.93% 1,482

14.02% 325

1.81% 42

Q3 2. In the last few years, do you think the quality of life in Rancho PalosVerdes has gotten better, gotten worse, or stayed about the same?


TOTAL 2,318

Far Worse

Worse

Stayed Aboutthe Same

Better

Far Better

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Far Worse

Worse

Stayed About the Same

Better

Far Better

B-2


3 / 62

0.99% 23

4.09% 95

22.14% 514

59.56% 1,383

13.22% 307

Q4 3. Please rate the overall condition of the City’s public infrastructure(streets, sidewalks, medians, traffic signs and signals, etc.):


TOTAL 2,322

Very Poor

Poor

Fair

Good

Excellent

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Very Poor

Poor

Fair

Good

Excellent

B-3


4 / 62

Q5 4. What do you think are the most serious issues facing the residentsof Rancho Palos Verdes that you would like to see the City do something

about? (check all that apply)Answered: 2,299 Skipped: 42

Crime

Wildfireprevention/...

COVID-19pandemic

Conservation/open space...

Impacts toneighborhood...

Coyotes

Overhead powerlines

Traffic safety

Other (pleasespecify)

Housing/zoning/development...

Environment/sustainability

PortugueseBend Landslide

Streetbeautification

Quality of life

Economicdevelopment

Lack ofaffordable...

Disseminationof informati...

Pensionliability

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

B-4


5 / 62

40.02% 920

39.76% 914

39.71% 913

32.88% 756

31.01% 713

29.58% 680

29.40% 676

27.75% 638

22.27% 512

20.70% 476

19.44% 447

16.62% 382

16.53% 380

14.79% 340

11.44% 263

10.40% 239

8.87% 204

8.35% 192

Total Respondents: 2,299


Crime

Wildfire prevention/ emergency preparedness

COVID-19 pandemic

Conservation/open space preservation

Impacts to neighborhoods of visitors to parks and trails

Coyotes

Overhead power lines

Traffic safety

Other (please specify)

Housing/zoning/development laws


Portuguese Bend Landslide

Street beautification

Quality of life

Economic development

Lack of affordable housing

Dissemination of information (communications)

Pension liability

B-5


6 / 62

40.15% 923

59.85% 1,376

Q6 1. In the past year, have you interacted with City staff?Answered: 2,299 Skipped: 42

TOTAL 2,299

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

B-6


7 / 62

Q7 2. If you answered “yes” to the previous question, please rate thefollowing aspects of the service provided by City staff you have dealt with:

Answered: 957 Skipped: 1,384

B-7


8 / 62

Very Poor Poor Fair Good Excellent

Courteousness

Timeliness

Knowledge

Helpfulness

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

B-8


9 / 62

0.95%9

2.85%27

12.68%120

37.42%354

46.09%436

946

4.49%42

6.74%63

19.25%180

36.04%337

33.48%313

935

1.81%17

5.34%50

15.69%147

40.66%381

36.50%342

937

4.99%47

6.59%62

16.47%155

34.43%324

37.51%353

941

VERY POOR POOR FAIR GOOD EXCELLENT TOTAL

Courteousness

Timeliness

Knowledge

Helpfulness

B-9


10 / 62

5.81% 63

8.20% 89

14.19% 154

27.65% 300

44.15% 479

Q8 3. Overall, how satisfied were you interacting with City staff?Answered: 1,085 Skipped: 1,256

TOTAL 1,085

VeryDissatisfied

SomewhatDissatisfied

NeitherSatisfied no...

SomewhatSatisfied

Very Satisfied

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Very Dissatisfied

Somewhat Dissatisfied

Neither Satisfied nor Dissatisfied

Somewhat Satisfied

Very Satisfied

B-10


11 / 62

Q9 1. What kinds of issues would you like to see the City Council givemore attention to? (check all that apply)


B-11


12 / 62

Crime

Trails andopen space

Traffic safety

Senior services


Beautification

Housing/zoning/development...


Education

Publichealth/menta...

PortugueseBend Landslide

Youth services

Economicdevelopment

Economicdevelopment

Socialjustice/ineq...

Housingaffordability

Pension reform

Communications

Police reform

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

B-12


13 / 62

41.57% 930

38.49% 861

31.34% 701

28.39% 635

26.73% 598

23.42% 524

21.81% 488

20.38% 456

19.40% 434

15.56% 348

15.24% 341

14.98% 335

13.05% 292

11.85% 265

10.51% 235

10.06% 225

9.92% 222

8.76% 196

7.33% 164



Crime

Trails and open space

Traffic safety

Senior services


Beautification

Housing/zoning/development laws


Education

Public health/mental health

Portuguese Bend Landslide

Youth services



Social justice/inequity issues

Housing affordability

Pension reform

Communications

Police reform

B-13


14 / 62

44.29% 1,004

41.60% 943

41.42% 939

32.25% 731

21.79% 494

14.25% 323

6.93% 157

5.96% 135

5.82% 132

Q10 1. What are your primary sources of information to find out what’shappening in the City? (check all that apply)



Local newsmedia

Word of mouthin the...

Social media

City website


City listservs

City Council,commission o...

RPVtvprogramming

City Manager ’sWeekly...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Local news media

Word of mouth in the community

Social media

City website


City listservs

City Council, commission or committee meetings

RPVtv programming

City Manager’s Weekly Administrative Report

B-14


15 / 62

Q11 2. In order of preference, with 1 being the most preferred, please rankyour preferred methods of communication when receiving information from

the City.Answered: 2,266 Skipped: 75

66.77%1,296

20.04%389

8.24%160

3.09%60

1.44%28

0.36%7

0.05%1

1,941

6.46

25.76%477

21.00%389

18.03%334

12.58%233

8.91%165

6.32%117

7.40%137

1,852

4.94

11.84%165

35.65%497

17.72%247

12.91%180

9.61%134

8.61%120

3.66%51

1,394

4.87

7.46%114

20.35%311

24.80%379

21.86%334

17.08%261

7.13%109

1.31%20

1,528

4.53

9.77%129

16.96%224

20.29%268

19.15%253

11.96%158

11.05%146

10.83%143

1,321

4.17

4.52%58

6.54%84

14.64%188

10.59%136

14.41%185

20.72%266

28.58%367

1,284

3.00

1.42%17

3.44%41

5.87%70

8.38%100

18.11%216

29.51%352

33.28%397

1,193

2.40

Email

Printpublications

Text message

City website

Social media

Phone call

RPVtvprogramming

0 1 2 3 4 5 6 7 8 9 10

1 2 3 4 5 6 7 TOTAL SCORE

Email

Print publications

Text message

City website

Social media

Phone call

RPVtv programming

B-15


16 / 62

0.62% 14

5.87% 133

33.20% 752

25.03% 567

7.68% 174

27.59% 625

Q12 3. How easy or difficult have you found the City website to use?Answered: 2,265 Skipped: 76

TOTAL 2,265

Very Difficult

Difficult

Neither Easynor Difficult

Easy

Very Easy

N/A

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Very Difficult

Difficult

Neither Easy nor Difficult

Easy

Very Easy

N/A

B-16


17 / 62

1.98% 45

10.50% 239

37.11% 845

44.75% 1,019

5.67% 129

Q13 4. Do you feel that the City keeps you informed on what’s happeningin RPV and your city government?


TOTAL 2,277

StronglyDisagree

Disagree

Neither Agreenor Disagree

Agree

Strongly Agree

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Strongly Disagree

Disagree

Neither Agree nor Disagree

Agree

Strongly Agree

B-17


18 / 62

Q14 5. What kinds of information would you like to receive from the City?(check all that apply)


City events(Whale of a...

Peninsula-widecommunity...

Public Worksevents...

Recreationalprograms

Public safetyalerts/traff...

Emergencypreparedness...

Sustainabilitytips and...

Businessresources

Utilities

Trails

Seniorresources

Youth resources

Resources forpersons with...

Volunteeropportunities

Activities ofthe City...

New laws andpolicies


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

B-18


19 / 62

69.69% 1,593

66.23% 1,514

75.63% 1,729

43.61% 997

74.19% 1,696

53.54% 1,224

25.11% 574

14.30% 327

31.93% 730

44.18% 1,010

40.55% 927

18.50% 423

11.72% 268

31.54% 721

34.43% 787

64.13% 1,466

4.64% 106



City events (Whale of a Day, Fourth of July, Los Serenos nature walks, etc.)

Peninsula-wide community events

Public Works events (shredding/e-waste/excess brush collection)

Recreational programs

Public safety alerts/traffic alerts

Emergency preparedness tips and resources

Sustainability tips and resources

Business resources

Utilities

Trails

Senior resources

Youth resources

Resources for persons with disabilities

Volunteer opportunities

Activities of the City Council, City commissions or committees

New laws and policies


B-19


20 / 62

58.43% 1,338

36.42% 834

0.61% 14

4.54% 104

Q15 6. Do you prefer receiving information about community projectselectronically, by mail, or in person at workshops?


TOTAL 2,290

Electronically

By Mail

In Person atWorkshops

No Preference

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Electronically

By Mail

In Person at Workshops

No Preference

B-20


21 / 62

74.59% 1,720

25.41% 586

Q16 1. Do you use City trails?Answered: 2,306 Skipped: 35

TOTAL 2,306

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

B-21


22 / 62

38.62% 825

61.38% 1,311

Q17 2. Do you think the City needs more trails?Answered: 2,136 Skipped: 205

TOTAL 2,136

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

B-22


23 / 62

1.82% 40

7.34% 161

37.21% 816

47.15% 1,034

6.48% 142

Q18 3. Do you feel that City trails are adequately maintained?Answered: 2,193 Skipped: 148

TOTAL 2,193

StronglyDisagree

Disagree

Neither Agreenor Disagree

Agree

Strongly Agree

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Strongly Disagree

Disagree

Neither Agree nor Disagree

Agree

Strongly Agree

B-23


24 / 62

8.06% 165

9.53% 195

25.42% 520

10.31% 211

38.47% 787

8.21% 168

Q19 4. How do you find information on which City trails to use?Answered: 2,046 Skipped: 295

TOTAL 2,046

Social media

Lists of tophiking spots...

Word of mouth

City website

I grew uphere/live here


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Social media

Lists of top hiking spots on the internet

Word of mouth

City website

I grew up here/live here


B-24


25 / 62

Q20 1. Please rank your top general environmental concerns, with 1 beingthe most concerning:


44.91%780

25.73%447

15.72%273

7.77%135

4.15%72

1.50%26

0.23%4

1,737

5.94

18.57%310

40.38%674

22.11%369

12.28%205

5.03%84

1.38%23

0.24%4

1,669

5.50

18.99%268

14.03%198

15.73%222

17.86%252

19.28%272

11.91%168

2.20%31

1,411

4.51

20.41%301

12.95%191

17.22%254

14.51%214

16.61%245

15.73%232

2.58%38

1,475

4.49

16.80%255

14.95%227

17.79%270

16.93%257

14.23%216

16.73%254

2.57%39

1,518

4.43

4.17%51

5.39%66

14.38%176

17.16%210

22.79%279

30.72%376

5.39%66

1,224

3.37

21.97%152

4.19%29

4.05%28

3.61%25

1.73%12

5.78%40

58.67%406

692

2.89

Air pollution

Water pollution

Extreme weather

Food and waterSecurity

Naturalresource...

Sea level rise

Other (specifyin the field...

0 1 2 3 4 5 6 7 8 9 10

1 2 3 4 5 6 7 TOTAL SCORE

Air pollution

Water pollution

Extreme weather

Food and water Security

Natural resource depletion

Sea level rise

Other (specify in the field below)

B-25


26 / 62

Q21 Other concern:Answered: 306 Skipped: 2,035

B-26


27 / 62

Q22 2. Please rank your top local environmental concerns, with 1 beingthe most concerning:


Ocean/beachpollution

Impacts ofchemical...

Wildfire hazard

Health ofmarine life

Port/refinerypollution

GHG emissionsfrom...

GHG emissionsfrom energy use

Sea level rise

Idle oil/gaswells


0 1 2 3 4 5 6 7 8 9 10

B-27


28 / 62

35.55%621

29.54%516

16.43%287

8.47%148

4.75%83

2.86%50

1.32%23

0.63%11

0.40%7

0.06%1

1,747 8

19.99%318

28.66%456

21.24%338

13.83%220

7.35%117

3.96%63

2.33%37

1.76%28

0.75%12

0.13%2

1,591 8

39.07%663

11.43%194

8.90%151

9.37%159

6.36%108

5.30%90

10.14%172

5.89%100

3.24%55

0.29%5

1,697 7

7.59%115

15.91%241

22.38%339

20.99%318

10.43%158

7.92%120

6.34%96

5.48%83

2.71%41

0.26%4

1,515 6

14.74%217

14.54%214

12.91%190

11.96%176

9.92%146

7.20%106

8.36%123

16.85%248

2.92%43

0.61%9

1,472 6

6.61%81

8.08%99

11.51%141

13.14%161

21.55%264

17.39%213

14.61%179

5.06%62

2.04%25

0.00%0

1,225 6

1.29%15

5.61%65

7.85%91

8.20%95

12.34%143

24.68%286

19.50%226

14.24%165

5.35%62

0.95%11

1,159 5

2.14%24

5.08%57

11.78%132

9.01%101

12.67%142

9.81%110

11.33%127

15.88%178

19.27%216

3.03%34

1,121 4

0.89%10

3.93%44

4.38%49

4.64%52

6.88%77

7.95%89

8.66%97

15.71%176

44.29%496

2.68%30

1,120 3

9.15%57

3.53%22

1.28%8

0.96%6

1.77%11

0.64%4

0.80%5

1.12%7

4.98%31

75.76%472

623 2

1 2 3 4 5 6 7 8 9 10 TOTAL SCO

Ocean/beachpollution

Impacts ofchemicaldumping offthe coast(eg. DDT,PCBs)

Wildfirehazard

Health ofmarine life

Port/refinerypollution

GHGemissionsfromtransportation

GHGemissionsfrom energyuse

Sea level rise

Idle oil/gaswells

Other(specify inthe fieldbelow)

B-28


29 / 62


B-29


30 / 62

Q24 3. Which of the following sustainability/conservation programs interestyou? (check all that apply)


Electricvehicle (EV)...

Expandedpublic transit

Expandedbicycle/pede...

Energyefficiency...

Sustainable/drought-toleran...

Tree plantingopportunities

Greywaterreuse...

Home solarincentives

E-wastecollection...

Expandedrecycling...

Food scrapsrecycling/co...


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

B-30


31 / 62

41.27% 903

24.73% 541

33.64% 736

46.12% 1,009

49.04% 1,073

39.95% 874

29.80% 652

41.64% 911

57.63% 1,261

51.55% 1,128

27.88% 610

4.02% 88



Electric vehicle (EV) charging stations/parking spaces

Expanded public transit

Expanded bicycle/pedestrian amenities

Energy efficiency incentives (appliance subsidies, waived permit fees for green building projects, etc.)

Sustainable/drought-tolerant landscaping opportunities

Tree planting opportunities

Greywater reuse opportunities

Home solar incentives

E-waste collection events

Expanded recycling opportunities

Food scraps recycling/composting opportunities


B-31


32 / 62

69.34% 1,316

30.66% 582

Q25 4. Do you feel that the City is doing enough to promote sustainability?Answered: 1,898 Skipped: 443

TOTAL 1,898

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

B-32


33 / 62

Q26 5. If you answered “no” to the previous question, what would you liketo see the City do?

Answered: 529 Skipped: 1,812

B-33


34 / 62

30.18% 676

26.74% 599

19.87% 445

8.21% 184

8.13% 182

6.88% 154

Q27 6. Are you interested in having more of the electricity that powersyour home come from renewable sources, such as wind and solar?


TOTAL 2,240

Interested

Very Interested

NeitherInterested n...

Not at allInterested

I have a homesolar system

Not VeryInterested

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Interested

Very Interested

Neither Interested nor Disinterested

Not at all Interested

I have a home solar system

Not Very Interested

B-34


35 / 62

56.59% 1,293

20.53% 469

15.45% 353

5.78% 132

1.66% 38

Q28 1. How familiar are you with the current Civic Center Master Planproject?


TOTAL 2,285

Not at allfamiliar

SlightlyFamiliar

SomewhatFamiliar

ModeratelyFamiliar

Very Familiar

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Not at all familiar

Slightly Familiar

Somewhat Familiar

Moderately Familiar

Very Familiar

B-35


36 / 62

4.67% 101

9.19% 199

57.97% 1,255

23.14% 501

5.03% 109

Q29 2. Do you favor or oppose the redevelopment of the Civic Center site?Answered: 2,165 Skipped: 176

TOTAL 2,165

StronglyOppose

Oppose

Neither Opposenor Favor

Favor

Strongly Favor

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Strongly Oppose

Oppose

Neither Oppose nor Favor

Favor

Strongly Favor

B-36


37 / 62

Q30 3. Please select the following the amenities that would likely causeyou to visit the Civic Center. (check all that apply)


Special Event(such as Fou...

PublicPerformances...

Hiking

Restaurant

City Services(e.g. permits)

Art,Educational ...

Sheriff’sDepartment...

Public Meeting

EmergencyOperations...

Dog Park

City Hall(specify)

Playground

Meet with CityStaff

FireDepartment...

Meet with CityCouncil Member


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

B-37


38 / 62

52.66% 1,130

50.19% 1,077

49.77% 1,068

47.20% 1,013

41.80% 897

36.30% 779

30.20% 648

28.38% 609

25.12% 539

24.09% 517

22.41% 481

20.41% 438

19.48% 418

18.27% 392

13.14% 282

4.19% 90



Special Event (such as Fourth of July)

Public Performances at Small Amphitheater

Hiking

Restaurant

City Services (e.g. permits)

Art, Educational or Historical Exhibit Space

Sheriff’s Department Substation

Public Meeting

Emergency Operations Center

Dog Park

City Hall (specify)

Playground

Meet with City Staff

Fire Department Station

Meet with City Council Member


B-38


39 / 62

4.95% 112

82.85% 1,875

12.20% 276

Q31 1. In the past THREE years, have you had difficulty in obtainingand/or maintaining home FIRE insurance?


TOTAL 2,263

Yes

No

N/A

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

N/A

B-39


40 / 62

16.68% 354

60.56% 1,285

22.76% 483

Q32 2. In the past THREE years, has your home FIRE insurance rateincreased more than 7% in a one-year period?


TOTAL 2,122

Yes

No

N/A

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

N/A

B-40


41 / 62

Q33 3. Please select the following personal and family preparednessactivities that you have done, plan to do in the near future, have not done,

or are unable to do.Answered: 2,279 Skipped: 62

B-41


42 / 62

Have Done Planning to Do Not Done Not Able to Do

Prepared adisaster sup...

Developed ahousehold/fa...

Saved copiesof important...

Attendedmeetings or...

Identifiedneighbors in...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

B-42


43 / 62

58.66%1,321

20.34%458

20.47%461

0.53%12

2,252

42.03%936

26.99%601

29.95%667

1.03%23

2,227

32.43%718

23.40%518

40.29%892

3.88%86

2,214

35.16%777

9.10%201

52.85%1,168

2.90%64

2,210

36.08%796

9.79%216

50.54%1,115

3.58%79

2,206

HAVEDONE

PLANNINGTO DO

NOTDONE

NOT ABLETO DO

TOTAL

Prepared a disaster supply kit (extra food, water, batteries, cash insmall denominations) sufficien

Developed a household/family emergency plan?

Saved copies of important documents using a “cloud” online storagesystem?

Attended meetings or received information on emergencypreparedness?

Identified neighbors in your community who may need additionalassistance following a disaster?

B-43


44 / 62

Q34 4. Please select the following actions you have taken in terms ofwildfire risk reduction:


B-44


45 / 62

Have Done Planning to Do Not Done Not Able to Do

Removedcombustible...

Removedflammable...

Covered ventopenings wit...

Created afirebreak fo...

Replaced woodmulch within...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

B-45


46 / 62

77.21%1,657

6.62%142

11.56%248

4.61%99

2,146

63.88%1,335

6.03%126

19.04%398

11.05%231

2,090

54.12%1,122

10.23%212

29.09%603

6.56%136

2,073

48.91%1,007

8.21%169

22.49%463

20.40%420

2,059

50.81%1,030

7.10%144

31.03%629

11.05%224

2,027

HAVEDONE

PLANNINGTO DO

NOTDONE

NOTABLE TODO

TOTAL

Removed combustible materials from roof, gutters, decks, base of walls,decks?

Removed flammable vegetation or mowed to stubble height of 3 inches for30 feet around any structure?

Covered vent openings with 1/16 to 1/8 inch noncombustible metal meshscreens?

Created a firebreak for 100 feet around any structure by clearing, cuttingthinning, removing flammable and dead vegetation?

Replaced wood mulch within five feet of structures with stone or gravel?

B-46


47 / 62

39.78% 903

60.22% 1,367

Q35 1. Do you know about the City’s Neighborhood Security CameraProgram?


TOTAL 2,270

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

B-47


48 / 62

9.90% 222

12.35% 277

25.41% 570

35.67% 800

16.67% 374

Q36 2. How likely are you to pay a portion of a cost with yourneighborhood/HOA to purchase one or more neighborhood security

cameras?Answered: 2,243 Skipped: 98

TOTAL 2,243

Very unlikely

Unlikely

Neither likelynor unlikely

Likely

Very likely

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Very unlikely

Unlikely

Neither likely nor unlikely

Likely

Very likely

B-48


49 / 62

34.99% 789

29.76% 671

25.72% 580

6.52% 147

3.02% 68

Q37 3. How satisfied are you with the services provided by the LomitaSheriff’s Station?Answered: 2,255 Skipped: 86

TOTAL 2,255

SomewhatSatisfied

Very Satisfied

NeitherSatisfied no...

SomewhatDissatisfied

VeryDissatisfied

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Somewhat Satisfied

Very Satisfied

Neither Satisfied nor Dissatisfied

Somewhat Dissatisfied

Very Dissatisfied

B-49


50 / 62

Q38 4. With 1 being the most important, please rank the following publicsafety concerns in order of importance to you:


61.60%1,288

22.91%479

8.03%168

5.12%107

2.30%48

0.05%1

2,091

5.36

8.33%163

47.37%927

23.10%452

12.06%236

8.43%165

0.72%14

1,957

4.33

23.37%456

15.79%308

30.14%588

14.15%276

15.43%301

1.13%22

1,951

4.14

9.66%174

11.83%213

27.76%500

37.15%669

12.77%230

0.83%15

1,801

3.66

5.89%98

9.61%160

13.39%223

22.52%375

45.05%750

3.54%59

1,665

2.98

8.46%52

2.60%16

2.93%18

5.69%35

6.50%40

73.82%454

615

1.79

ResidentialBurglaries

VehicleBurglaries/T...

Wildfire Hazard

Traffic Safety

Pedestrian/Bicycle Safety


0 1 2 3 4 5 6 7 8 9 10

1 2 3 4 5 6 TOTAL SCORE

Residential Burglaries

Vehicle Burglaries/Thefts

Wildfire Hazard

Traffic Safety

Pedestrian/Bicycle Safety

Other (specify in the field below)

B-50


51 / 62


B-51


52 / 62

0.48% 11

1.62% 37

5.70% 130

47.24% 1,078

44.96% 1,026

Q40 How safe do you feel in your neighborhood during the day?Answered: 2,282 Skipped: 59

TOTAL 2,282

Very Unsafe

Unsafe

Neither Safenor Unsafe

Safe

Very Safe

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Very Unsafe

Unsafe

Neither Safe nor Unsafe

Safe

Very Safe

B-52


53 / 62

0.92% 21

6.54% 149

16.23% 370

53.99% 1,231

22.32% 509

Q41 How safe do you feel in your neighborhood during the evening/when itis dark?


TOTAL 2,280

Very Unsafe

Unsafe


Safe

Very Safe

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Very Unsafe

Unsafe


Safe

Very Safe

B-53


54 / 62

11.02% 249

49.27% 1,113

24.79% 560

10.40% 235

4.52% 102

Q42 How safe do you feel your home is when you are out of town?Answered: 2,259 Skipped: 82

TOTAL 2,259

Very Safe

Safe


Unsafe

Very Unsafe

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Very Safe

Safe


Unsafe

Very Unsafe

B-54


55 / 62

8 15,381 2,015

9 17,581 1,987

8 15,471 1,880

7 11,736 1,614

Q43 6. On a scale of 1-10, with 10 being the highest, how would you ratethe following public safety services in RPV?



Lawenforcement...

Fire services

Ambulance/emergency medical...

RPV EmergencyPreparedness

0 1 2 3 4 5 6 7 8 9 10

ANSWER CHOICES AVERAGE NUMBER TOTAL NUMBER RESPONSES

Law enforcement services

Fire services

Ambulance/emergency medical services

RPV Emergency Preparedness

B-55


56 / 62

48.28% 1,083

42.35% 950

9.36% 210

Q44 7. Do you participate in a Neighborhood Watch program?Answered: 2,243 Skipped: 98

TOTAL 2,243

Yes

No

N/A

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

N/A

B-56


57 / 62

97.01% 2,145

2.99% 66

Q45 1. Are you aware of any specific concerns, complaints or problemsregarding access for persons with disabilities to any of the programs,

services and activities provided by the City?Answered: 2,211 Skipped: 130

TOTAL 2,211

No

Yes (pleasedescribe)

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


No

Yes (please describe)

B-57


58 / 62

Q46 2. What do you feel is the City’s highest priority to improveaccessibility for persons with disabilities? (access to facilities, sidewalks,

programs, etc.)Answered: 797 Skipped: 1,544

B-58


59 / 62

22.58% 481

22.35% 476

21.97% 468

14.41% 307

12.54% 267

4.32% 92

1.83% 39

Q49 Please select your age group:Answered: 2,130 Skipped: 211

TOTAL 2,130

51-60

61-70

71-80

81 and over

41-50

31-40

18-30

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


51-60

61-70

71-80

81 and over

41-50

31-40

18-30

B-59


60 / 62

51.24% 1,093

48.01% 1,024

0.75% 16

Q50 Please select your gender:Answered: 2,133 Skipped: 208

TOTAL 2,133

Female

Male

Other:

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Female

Male

Other:

B-60


61 / 62

19.72% 414

1.19% 25

62.41% 1,310

3.62% 76

0.57% 12

0.52% 11

8.29% 174

3.67% 77

Q51 Please select your race/ethnicity:Answered: 2,099 Skipped: 242

TOTAL 2,099

Asian

Black/African

Caucasian

Hispanic/Latinx

Native American

PacificIslander

Prefer not toanswer

Other:

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Asian

Black/African

Caucasian

Hispanic/Latinx

Native American

Pacific Islander

Prefer not to answer

Other:

B-61


62 / 62

18.41% 404

17.95% 394

20.87% 458

14.72% 323

16.49% 362

11.57% 254

Q52 Please indicate how many years you have lived in Rancho PalosVerdes?


TOTAL 2,195

0-10

11-20

21-30

31-40

41-50

51+

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


0-10

11-20

21-30

31-40

41-50

51+

B-62

1

Megan Barnes

From: SUNSHINE <[email protected]>Sent: Monday, January 4, 2021 12:27 PMTo: Teresa Takaoka; Jesse VillalpandoCc: CC; imac; EPCSubject: A more specific response to the Satisfaction Survey

Hello Jesse and Teri,

This is another opportunity to submit suggestions, constructive criticism and to express my dissatisfaction with the quality of the management of the City of Rancho Palos Verdes. Since I have chosen to spend my discretionary time lobbying in favor of preserving and enhancing the semi-rural "quality of life" as described in the City's General Plan, I am sorry to have to report that the quality of the service which City Staff provides has deteriorated and is trending toward getting worse.

The most noticeable drop in quality has been in Staff's communications with the public. Staff's statements and reports produce a lot of questions. In of itself, that is a poor business practice. The high Staff turnover is something of an excuse. What is so disconcerting is that Staff does not provide timely and accurate answers. The most common question has become… Who should I ask who will both understand the context of the question and is authorized to provide a clear and factual answer? Even upper Management doesn't seem to know which of their co-workers might have the answers.

The new protocol is that Council and Staff no longer ask the people for input before some "deal" has been made. City Planners and City Engineers are not in a position to negotiate what is "appropriate" in any given situation because they are not familiar with how they are each supposed to support the other in order to produce ideal outcomes. A "workshop" when the schematics and/or the draft text has been completed is too late to fix the errors and omissions in an RFP, Grant Application or "Complete" Development Application.

That leaves the search for improved day-to-day communications. The City's web site search engine is terrible. The Notify Me program is not maintained nor utilized when appropriate. Staff doesn't even have a template for how to compose a consistently complete "out of office automatic reply email".

So, you two are the ones who have been designated to receive this information. RPV has become known as the "Black Hole City Hall" and Ara became known as the "man who speaks with a forked tongue" long before he became our City Manager. I know all this is not your fault. Please do what you may to help your coworkers learn to solicit info from the public in a timely fashion and apply it, so that we all can work together to maintain the expected Paradise level quality of life around here.

People, including the City Council, ask questions when they have been "blind-sided". The reason why the people incorporated this City and hired a staff was so that our health, safety and welfare would be provided for within a very strictly defined scope of what is "appropriate development" as opposed to what the County had in mind. It has become very clear that the hired help has taken on a different "vision". At the Federal level that situation is now referred to as the Dark State. At the State of California level, what we have is called a Mommy State billed as saving us from the dastardly mandates of the Dark State. Both RPV and the County are getting stuck with more State mandates to address a variety of "crises" like homelessness.

C-1

2

Using the Trails Network Plan as an example, it is still unclear as to whether Staff is not implementing it because Staff is conscientiously and surreptitiously supporting the goals of the Dark State and the Mommy State or that you people are incompetent in the general business side of each of your specific professions. Each of you have been asked specific questions which include… Since your job appears to be only to provide certain information to other Staff Members, the Council and Citizen Advisory Committees, who is the Staff Member who is actually working on presenting recommendations based on said information? I want to know:

1. Who is working with the Fire Department to establish their CRITERIA for fire roads and other disaster mitigation circulation corridors in relation to proposed infrastructure work on both private and City owned property? (Council Action Item.)

2. Who is working with the Public Works Department to assure that the on-going maintenance of existing trails and unpaved roadsides are funded and not deferred? (Public Records Request.)

"I'll get back to you" and "Your comment has been included in late correspondence" both mean that the issue is not going to be addressed. I am considering taking the time to put together a log similar to the one which appears in the Weekly Administrative Report which tracks Public Records Requests. Mine will track when Staff tells the Council… "I'll get back to you." "I'll look into it." And, "It will be done by…" Council Goals are a joke.

Unless Staff gets directed to spend your time communicating via something besides more "isolated Plans", my log will be an equal exercise in futility.

That is my response to the Satisfaction Survey. I would really rather that the money was spent on training Staff about how to write complete notices and keeping records up to date. Oh dear. That is micro-managing and Council has no say in that.

I thank you both for trying to respond. If the answers to my two questions are "nobody" at least everybody, including the City Council will know why our City's Budget is balanced on deferred maintenance.

May 2021 be a whole lot different than 2000 through 2020 despite the virus crisis. …S

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1

Megan Barnes

From: Jesse VillalpandoSent: Tuesday, February 9, 2021 11:26 PMTo: Megan BarnesSubject: Fwd: survey ended

Sent from my iPhone Begin forwarded message:

From: Aislin Ard <[email protected]> Date: January 26, 2021 at 8:23:24 PM PST To: Jesse Villalpando <[email protected]> Subject: survey ended

Hi There, The survey ended yesterday! Darn. The only thing I wanted to say was that I wish RPV would move all power lines underground. As we have seen with other communities in California, a hot season plus a sparky or downed powerline can cause a devastating outcome. My street looked into doing this on its own years ago but the power company said it would need more area for it to be "worth it" and our neighborhood couldn't "rally" the hillside. Considering many seniors are far from wanting to take on extra charges it leaves the hill at risk. I believe this should be a top priority for our community's safety. Fires season is only going to become worse unfortunately - any and all things we can do to prevent devastation should be done. Could you forward this note to the appropriate party? Thank you so much, Aislin Ard 3549 Bendigo Drive Rancho Palos Verdes

C-3

C-4

City of Rancho Palos Verdes

30940 Hawthorne Blvd.

RPV, CA 9027 4

27046 Shorewood Rd.

Rancho Palos Verdes, CA 90275

January 20, 2021

Attn: Mr. Jesse Vallalpando

Subject: Citizen Satisfaction Survey

Dear Sir:

I have mailed my survey to the City a while back, but I would offer a supplement if that is allowed? Perhaps my doing the survey in a quiet evening was my mistake, but I did omit my no. 2 problem (and not far behind no. 1 ), which is the infernal everyday noise from home gardeners.

In my neighborhood, Silver Spur, everyone has a service gardener, myself included. The noise pollution created travels blocks, so as a result you will hear this noise about 99& 44/1 OOo/o of the time. The machinery, everything gasoline powered, is incessant noise, 6 days a week, 8 to 5 and sometimes later! I live only 11 houses off Hawthorne Blvd, but this noise is 20 decibels worse than traffic!

As we move towards a new normal with so many more working at home, we badly need some real noise abatement rules- and then enforcement.

Regards.

(4J (.._.L Robert Cash

city council meeting date: agenda report agenda …

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