S:\Management Services\Revenue\Projects\Payment Processors\Point & Pay\Statement Design\CCR to Council\Revised Statement CCR 11.3.17.docx

CITY COUNCIL REPORT DATE: 11/3/2017 TO: Mayor and Councilmembers FROM: Sandy Corder, Revenue Director CC: Rick Tadder, Barbara Goodrich, Shane Dille, Josh Copley,

Leadership Team SUBJECT: 2017 MUNICIPAL SERVICES STATEMENT CHANGES This is an informational item for Council regarding changes to the Municipal Services Statement, projected to begin on or about November 10, 2017. DISCUSSION On April 1, 2016, City of Flagstaff implemented a new municipal services billing software program, which included a revised monthly statement. Though the revised statement had a contemporary appearance, it lacked complete 13 month consumptions graphs, causing some confusion on charges. Additionally, there were no messages to guide customers in how to promote sustainability efforts through on line bill payment or autopay. Based on feedback from the public, staff has developed a new statement. It is designed to contain critical data elements requested by the public, essential for water conservation, promote sustainability, and for ease of comprehension as well as provide the consumption graphs. Customers also will now can pay in cash at alternative locations, utilizing PayNearMe. Currently, cash payments are accepted at City Hall only during business hours. Over the next months, the attached “How to Read Your New Flagstaff Monthly Municipal Services Statement” will be inserted into the monthly statements for customers to begin to familiarize themselves with the new bill. This information will also be posted on the City website, as well as distributed throughout social media. RECOMMENDATION / CONCLUSION This report is for information only.

Your account information including your Account Number, Service Address, Cycle/Route Number, Amount Due, and Due Date are clearly displayed.

Understanding Your New Flagstaff Monthly Municipal Services Statement

Three time-saving ways to pay! Quick Read Code (QRC), online, or by phone.

Please check the back of your bill for charges and meter information.

The Detachable Payment Stub is located at the bottom of your bill. To pay by check or money order, remove the stub and return with payment. Please ensure the mailing address is visible through the window on the return envelope.

If your account is enrolled in Auto Pay, you will see a “AUTO DRAFT – DO NOT PAY” message here on the stub. To sign up for Auto Draft, go to www.flagstaffaz.gov/eservices

Visit us online at www.flagstaff.az.gov/eservices to explore our payment options, including online.

A summary of your account including previous balance information, payments received, adjustments, and current charges are displayed here.

This is your monthly usage and charge activity.

Be sure to check the Special Message box for important information and announcements.

Track your current water usage.

Here you will find your meter information.

Cash Payments can now be taken at these two locations! (Excluding Target CVS)